Product Recalls

On October 30, 2008, the U.S. Consumer Product Safety Commission announced that certain notebook batteries manufactured by Sony have been recalled and Dell is listed among other system manufacturers in that announcement because it received some affected units - fewer than 300 worldwide. The battery packs were manufactured by Sony on Nov. 9, 2004 and April 11, 2005 and were shipped shortly thereafter with Latitude and Inspiron laptop systems or as service replacements.

Sony has provided additional information to Dell relating to the company's 2006 recall of Sony lithium-ion batteries, expanding the number of potentially affected units by approximately 15,000. Dell has revised its existing recall Web site www.dellbatteryprogram.com to address both issues. Dell asks customers with affected models to check the site, even if they previously checked their battery as part of the original recall. Dell will voluntarily replace affected batteries at no charge.[Announced October 30, 2008].

On August 14, 2006, Dell announced a recall of batteries manufactured with Sony cells. As part of the recall process, Dell continues to require its suppliers to revalidate the data which led to the recall. This has resulted in a revised list of battery serial (identification) numbers.

To ensure that all potentially affected batteries are identified and returned to Dell, the company is requesting that customers recheck their batteries at www.dellbatteryprogram.com if they have not yet ordered or received a replacement battery. Throughout this recall, Dell's primary concern continues to be the safety of its customers. [Announced September 29, 2006].

Dell has identified a potential issue associated with certain batteries sold with Dell Latitude^TM , Inspiron^TM , XPS^TM  and Dell Precision Mobile Workstation^TM  notebook computers. In cooperation with the U.S. Consumer Product Safety Commission and other regulatory agencies, Dell is voluntarily recalling certain Dell-branded batteries with cells manufactured by Sony and offering free replacements for these batteries. Under rare conditions, it is possible for these batteries to overheat, which could pose a risk of fire. For more information click here. [Announced August 15, 2006].