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 | | What is Security Software? How Do I Know if I Have Security Software on My System? McAfee SecurityCenter FAQs Norton Internet Security (NIS) FAQs Trend Micro PC-cillin Internet Security FAQs What is Security Software? Security software helps to protect your computer from malicious threats, such as:
- Identity Theft
- Viruses, Worms, and Trojans
- Unwanted E-mail
- PC Break-ins and hijacking
- Credit Card Phishing Scams
- Malicious Spyware
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Back to top How Do I Know if I Have Security Software on My System? At the time of purchase, Dell offers a subscription to one of the following products:
If a subscription was not purchased, Dell automatically provides you with a 90-day trial version of security software. Follow the links above to find answers to commonly asked questions regarding the individual products. Back to top McAfee SecurityCenter FAQs What is McAfee SecurityCenter? McAfee SecurityCenter is your one-stop security shop, allowing you to:
- Check for McAfee product updates.
- Get a security analysis for your computer.
- Launch, manage, and configure all your McAfee products.
- Get quick links to frequently asked questions and account information at the McAfee Web site.
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Back to top How Do I Detect McAfee on My Computer?
- If McAfee is present, a red M icon will appear in the Windows system tray when SecurityCenter is running and your McAfee products are enabled. The system tray can be found in the lower-right corner of the Windows desktop and contains the clock. To open the McAfee SecurityCenter, double-click the M icon.
- If one or more of your McAfee applications are disabled or if your product subscriptions have expired, the M icon changes to black.
- For more information about SecurityCenter, click Help in the SecurityCenter dialog box.
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Back to top How Do I Register My McAfee Products? To register your McAfee products: - Connect to the Internet.
- Right-click on the M icon by your system clock.
- Click Product Setup.
The McAfee Product Setup screen appears. Note: If you do not see Product Setup, then your products have already been registered. - Click Next
- Follow the prompts to register your products.
Note: If you already have a McAfee account, click Current McAfee User Log In and enter your email address and password. Click Log In and follow the prompts. Note: If you receive a message "invalid Dell service tag", or "service tag has already been used", and you do not have a McAfee account, please click here . After completing McAfee Product Setup, your products will update automatically on a regular basis. You can also update manually.
Click here for additional product activation and update help.
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Back to top What if I Receive an Error During Registration? The following is a common error message: "Some components of ActiveShield are missing." This error can be caused by several factors. Please follow steps 1 through 3 to troubleshoot common causes to this error. If after completing steps 1 through 3, you are still receiving the error, step 4 includes instructions on how to gather data specific to this problem and how to email the results to McAfee. This will help to identify the causes of this error. Step 1: Verify other anti-virus programs are not installed - Open Add or Remove Programs located in the Control Panel.
- Review the list of installed programs and see if any non-McAfee anti-virus programs are installed.
- If another anti-virus program is found, uninstall it.
Note: You may also need to uninstall/reinstall McAfee VirusScan (refer to Step 2 below).
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Step 2: Uninstall/Reinstall VirusScan Uninstall - Click the Start button.
- Click Control Panel.
The Control Panel appears. - Double click the Add or Remove Programs icon.
The Add or Remove Programs Properties dialog box appears. - Single click McAfee VirusScan in the list of currently installed programs to highlight it.
- Click the Uninstall/Remove button.
Windows removes McAfee VirusScan from your computer. Note: If at any time you are prompted to remove shared files, answer Yes to All. - Restart your computer when prompted.
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Reinstall
- Recommended - If you have registered your account with McAfee:
- Go to the McAfee My Account site.
- Log in using your e-mail address and password.
- Click the link to download/install VirusScan.
- After accepting the End Users License Agreement, follow the prompts to install.
- If you have a McAfee Reinstallation CD-ROM:
- Insert the CD into your CD-ROM drive and follow the installation process.
Note: If the installation window does not appear, click Start, then Run, and then type D:\SETUP.EXE (If your CD-ROM drive uses a different letter than D, substitute it for the letter D).
- If you do not have an account or a Reinstallation CD-ROM:
- Go to the McAfee Create an Account site.
- Complete the Create an Account form.
- Click I Agree to accept the End Users License Agreement, and then follow the online instructions to activate your account and download your specific McAfee software.
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Step 3: Verify your system is not infected with a virus Back to top How Do I Check for Product Updates?
- Automatic Product Updates
After you register your McAfee products, McAfee automatically checks for updates when you are connected to the Internet. Any available updates are downloaded and installed without interrupting your work. In some cases, you will be prompted to restart your computer to complete the update. Be sure to save all of your work and close all applications before restarting. - Manual Product Updates
You can also check for updates manually at any time. To manually check for updates: - Ensure your computer is connected to the Internet.
- Right-click the M icon by your system clock, and then click Updates.
The SecurityCenter Updates dialog box opens. - Click Check Now.
- Log on to the Web site if prompted.
- The update will begin automatically after you log in.
- Click Finish when the update is finished installing.
Note: In some cases, you will be prompted to restart your computer. Be sure to save all of your work and close all applications before restarting.
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Back to top How Do I Enable/Disable McAfee Products? McAfee products are enabled by default when you start your computer.
To disable a program: - Right-click the M icon by your system clock.
- Click to select the program you want to disable, and then click Disable.
- Click Yes to confirm your selection.
The M icon may change to black until the program is re-enabled.
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Back to top How Do I Renew My Subscription without Paying Again?
- Recommended - If you have registered your account with McAfee:
- Go to the McAfee My Account site.
- Log in using your e-mail address and password.
- Click the link to download/install VirusScan.
- After accepting the End Users License Agreement, follow the prompts to install.
- If you have a McAfee Reinstallation CD-ROM:
- Insert the CD into your CD-ROM drive and follow the installation process.
Note: If the installation window does not appear, click Start, then Run, and then type D:\SETUP.EXE (If your CD-ROM drive uses a different letter than D, substitute it for the letter D).
- If you do not have an account or a Reinstallation CD-ROM:
- Go to the McAfee Create an Account site.
- Complete the Create an Account form.
- Click I Agree to accept the End Users License Agreement, and then follow the online instructions to activate your account and download your specific McAfee software.
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Back to top What is McAfee VirusScan? McAfee VirusScan helps detect, block, and remove viruses and spyware, which may cause the loss of irreplaceable documents, such as: digital photos, family movies, and financial spreadsheets, identity theft and slower PC performance.
Back to top How Do I Schedule Virus Scans on My Computer? - Right-click the M icon by your system clock.
- Click VirusScan
- Click Options
The VirusScan Options window appears. - Click the Scheduled Scan tab.
- Check Scan My Computer at a scheduled time.
To define a schedule for automatic scanning:
- To accept the default schedule (8 PM every Friday), click OK.
- To edit a schedule:
- Click Edit.
- Click to select the Show multiple schedules which displays a list of available schedules.
- Click New to add a new schedule to the list or click Delete to remove one.
- Select the schedule in the list.
- Select how often to scan your computer in the Frequency list.
- Select additional options in the dynamic area below it:
Daily - Specify the number of days between scans. Weekly (default) - Specify the number of weeks between scans as well as the names of the day(s) of the week. Monthly - Specify which day of the month to scan. Click Select Months to specify which months to scan, and then click OK. Once - Specify which date to scan. At system startup - Select to automatically scan your computer at every Windows startup. At user logon - Select to automatically scan your computer every time a user logs on to your computer. When idle - Specify the number of minutes that your computer must be idle for a scan to start. Select the time of day to scan your computer in the Start time box. To select advanced options, click Advanced. The Advanced Schedule Options dialog box appears. Specify a start date, end date, duration, end time, and whether to stop the task at the specified time if the scan is still running.
- Click OK to save your changes and close the dialog box.
- To revert to the default schedule, click Set to Default. Otherwise, click OK.
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Back to top How Do I Manage Potentially Unwanted Programs (PUPs)?
If VirusScan detects and blocks a Potentially Unwanted Program (PUP), you can find out more and remove the program if you did not intend to install it:
- Click Find out more information to view the name, location, and recommended action associated with the PUP.
- Click Remove this PUP to remove the program if you did not intend to install it. A confirmation message appears.
If (a) you do not recognize the PUP or (b) you did not install the PUP as part of a bundle or accept a license agreement in connection with such programs, click OK to remove the program using the McAfee removal method. Otherwise, click Cancel to exit the automatic removal process. If you change your mind later, you can manually remove the program using the vendor’s uninstaller. Click Continue what I was doing to ignore the alert and block the program this time. If you (a) recognize the PUP or (b) you might have installed the PUP as part of a bundle or accepted a license agreement in connection with such programs, you can allow it to run: Click Trust this PUP to allow it to run in the future. Managing Trusted PUPs
- The programs that you add to the Trusted PUPs list will not be detected by McAfee VirusScan.
- If a PUP is detected and added to the Trusted PUPs list, you can later remove it from the list if necessary.
- If your Trusted PUPs list is full, you must remove some items before you can trust another PUP.
- To remove a program from your Trusted PUPs list:
- Right-click the M icon by your system clock.
- Point to VirusScan.
- Click Options.
- Click Advanced.
- Click the PUPs tab.
- Click Edit Trusted PUPs List.
- Click to select the checkbox in front of the file name.
- Click Remove.
- When you are finished removing items, click OK.
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Back to top What is McAfee Personal Firewall Plus? McAfee Personal Firewall Plus helps safeguard your financial documents, personal information, photos, and online communications, by preventing unwanted Internet connections to or from your PC. Back to top How Do I Manage My McAfee Personal Firewall? Allowing and Blocking Internet Applications
- To change the list of allowed and blocked Internet applications:
- Right-click the M icon by your system clock.
- Point to Personal Firewall Plus.
- Select Internet Applications.
- Scroll thought the Internet Applications page to find the application you want to change.
- Click to highlight the application you want to change.
- Select the appropriate option:
- Full Access — Allow the application full Internet access.
- Outbound Access Only — Allow the application to send information, but do not allow it to receive information.
- Block This Application — Do not allow the application to send or receive information.
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To resolve the “Page cannot be displayed” error message and/or cannot access the internet:
- Determine Application Access:
- Right-click the M icon by your system clock.
- Click to select Personal Firewall Plus.
- Click Internet Applications.
Note: This list shows the applications that have attempted to access the Internet while the Personal Firewall has been installed. - Scroll through the list and make note of applications that have been blocked. Consider granting outbound access to any application that is blocked. At a minimum, the following system services and software should be allowed full access:
- svchost.exe — Generic Host Process for Windows Services (These are system services required by Windows.)
- lsass.exe — Local Security Authentication Server (This is how you connect to your network.)
- waol.exe — America Online (This allows you to communicate on the AOL network.)
- spoolsv.exe — Printer Spooler Subsystem (This allows you to print to a network printer.)
- iexplore.exe — Internet Explorer (This is a Microsoft browser.)
- outlook.exe — Microsoft Outlook (This is an email client.)
- msimn.exe — Microsoft Outlook Express (This is an email client.)
- Auditing the List of Banned IP Addresses
- Click Utilities.
- Click on Trusted & Banned IPs.
- Click the Banned IP Addresses tab.
- Confirm with your ISP that none of the IP addresses listed should be trusted.
- Remove any banned IP addresses that should be trusted so you can access the Internet.
- Still Can't Access the Internet?
Personal Firewall may be confused with the status of your network. This can happen when you have another firewall installed, too many modems installed and enabled, or your Network Properties are configured improperly. Contact your Internet Service Provider (ISP) and have them remove all of your Dial-up Networking, Dial-up and TCP/IP Adapters and rebuild your Internet connection. Note: You may notice increased performance in your connection as a result of this. Be sure to completely uninstall Personal Firewall and, if installed, McAfee Privacy Service before calling your ISP. Once you have your network reconfigured, reinstall Personal Firewall.
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Error sending/receiving E-mail:
- Right-click the M icon by your system clock.
- Click Personal Firewall.
- Click Internet Applications.
- Scroll through the list of applications and verify that your email program (e.g. Outlook, Outlook Express, and Eudora) has full access to the Internet.
Applications that do not have full access will be listed in red. - If it doesn't have full access, right-click on the program name, and then click Allow Full Access.
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Back to top How Do I Enable Gaming Mode in Personal Firewall Plus? You can configure Personal Firewall to suppress alerts while playing games. If Personal Firewall detects intrusion attempts or suspicious activity during game play, Red Alerts appear after you exit the game. The option is disabled by default. Enable Gaming Mode:- Right-click the M icon in the system tray.
- Highlight Personal Firewall
- Select Options
- Click Alert Settings
- Place a check in the box next to: Enable Gaming Mode.
- Click OK
Gaming mode is now enabled.
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Back to top How Do I Uninstall McAfee Components from My System?
- To Uninstall VirusScan:
- Click on the Start button.
- Click on Control Panel.
The Control Panel appears. - Double-click on the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears. - Locate McAfee VirusScan in the list of installed programs, and then single-click on it to highlight it.
- Click the Uninstall/Remove button.
Windows will remove McAfee VirusScan from your computer. Note: If at any time you are prompted to remove shared files, answer Yes To All. - Restart your computer when prompted.
- To Uninstall Personal Firewall/Plus:
- Click on the Start button.
- Click on Control Panel.
The Control Panel appears. - Double-click on the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears. - Locate McAfee Personal Firewall Plus in the list of installed programs, and then single-click on it to highlight it.
- Click the Uninstall/Remove button.
Windows will remove McAfee Personal Firewall Plus from your computer. Note: If at any time you are prompted to remove shared files, answer Yes To All. - Restart your computer when prompted.
- To Uninstall Privacy Service:
- Click on the Start button.
- Click on Control Panel.
The Control Panel appears. - Double-click on the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears. - Locate McAfee Privacy Service in the list of installed programs, and then single-click on it to highlight it.
- Click the Uninstall/Remove button.
Windows will remove McAfee Privacy Service from your computer. Note: If at any time you are prompted to remove shared files, answer Yes To All. - Restart your computer when prompted.
- To Uninstall SpamKiller:
- Click on the Start button.
- Click on Control Panel.
The Control Panel appears. - Double-click on the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears. - Locate McAfee SpamKiller in the list of installed programs, and then single-click on it to highlight it.
- Click the Uninstall/Remove button.
Windows will remove McAfee SpamKiller from your computer. Note: If at any time you are prompted to remove shared files, answer Yes To All. - Restart your computer when prompted.
- To Uninstall SecurityCenter:
Note: Before uninstalling SecurityCenter, you must uninstall VirusScan, Personal Firewall, Privacy Service, and SpamKiller. - Click on the Start button.
- Click on Control Panel.
The Control Panel appears. - Double-click on the Add/Remove Programs icon.
The Add/Remove Programs Properties dialog box appears. - Locate McAfee SecurityCenter in the list of installed programs, and then single-click on it to highlight it.
- Click the Uninstall/Remove button.
Windows will remove McAfee SecurityCenter from your computer. Note: If at any time you are prompted to remove shared files, answer Yes To All. - Restart your computer when prompted.
Note: If you have removed all of your other McAfee programs and SecurityCenter will still not uninstall, do the following: - Click on the Start button.
- Click My Computer.
- Double-click on drive C:
- Double-click on the Program Files folder.
- Double-click on the mcafee.com folder.
- Double-click on the agent folder.
- Double-click on the app folder.
- Delete any files that end with .adf by right-clicking the file and selecting Delete.
- Use the Control Panel to remove SecurityCenter, as mentioned in the Uninstall SecurityCenter section.
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Back to top Helpful Links Back to top Norton Internet Security (NIS) FAQs What is Norton Internet Security (NIS)? Norton Internet Security is a software suite designed to help ensure the security and availability of your information by:
- Blocking viruses
- Fighting hackers
- Stopping spam
- Solving problems
- Safeguarding confidential information
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Back to top How Do I Register My Norton Internet Security (NIS) Software? Back to top What if I Receive an Error During Registration? The following are common registration error messages:
- Cannot complete registration when installing a Symantec product
The registration process that occurs during the installation of your Symantec product requires that you have Internet access. If you do not have Internet access during the installation, then the registration will not complete. NOTE: Some Symantec products require that you regularly update your subscription or that you apply a license in order to allow more than one person to use the product. These subjects are not the same as registration. For information on those subjects, consult your Symantec product's Manuals or search the knowledge base for your Symantec product for "subscriptions" or "licensing."
To register the product: - Finish installing the product:
- During installation, if you see an option such as OK, Continue, or Next, which allows you to continue with the installation, continue with the installation.
- If you cannot continue with the installation, quit the installation. Restart the installation, and then click Skip to bypass the registration process.
- Register the product:
- Cannot register your product over the Internet
You are trying to register a Symantec product that uses the Internet to connect and you see the following error messages:
- "Unable to Establish Connection over SSL"
- "Unable to Connect"
Solution: You may need to adjust your Internet settings. For the registration program to work normally, your Internet security settings must be set to Low. To check and adjust these settings, please do the following: - Click Start, point to Settings, and click Control Panel.
- Double-click Internet Options. The Internet Properties dialog box appears.
- Click the Security tab. You will see four icons related to security.
- Select an icon, and lower the security-level bar to the lowest setting. Do this for all four icons, and then click Apply when done.
Note: You will receive warnings similar to the following when you make these changes. Click Yes to change the security level. - Click the Advanced tab, and then click Restore Defaults.
- Click OK to close Internet Properties. If you are prompted to restart Windows, please do so.
You can now register your Symantec software as follows: - Connect to the Internet.
- Start your Symantec program.
- Click Help, and then click About.
- Click the General tab, and then click Register.
The Registration Wizard screen appears. - Follow the prompts to register your product with Symantec.
If you still cannot register your program, there may be a third-party program, such as InterMute or other content filtering program, interfering with your Internet connection. Temporarily disable the program, and try again to register the program. If you have problems disabling the third-party software, follow the steps outlined in the Symantec document, "Closing all programs". If this still fails to resolve the problem, uninstall your Symantec product. Disable the third-party application, connect to the Internet, and reinstall the Symantec product while you are still connected. This should remove any interference from third-party programs and allow the registration to continue normally. Note: When you change your Internet security settings to Low, you decrease the level of security on your computer. This is necessary and normal. The higher a security level is set, the less you can do with your computer. This trade-off between security and function happens because a higher security level, by design, restricts more activity on your computer more than a lower security level does. LiveUpdate requires a Low security setting in order to perform normal and expected functions. If you want to improve the security on your computer, you may use a Low setting temporarily to run LiveUpdate, and then change the setting to Medium or High when LiveUpdate is done.
- I Have a Missing or Invalid Product Key
- How does activation work?
Product activation links a computer hardware identifier that represents your computer with a unique product key or activation key that is assigned to each copy of the program. That information is then stored on a Symantec server-- without any of your personal information. - What is a product key or activation key?
Product keys and activation keys are codes used to activate a program. A product key is a unique number and letter combination code assigned to each CD copy of the program. An activation key is letter combination code assigned to a downloaded product. You may see the terms "product key" and "activation key" used interchangeably. - Where is my product key or activation key?
The product key is located on the back of the CD envelope that came with your computer. If your CD envelope does not have a product key, contact Symantec customer support. Once you have installed your Norton product, you can locate your product or activation key by following these steps: - Start your Norton program.
- Click Help & Support in the upper-right corner of the window.
- Click About Norton <product name >, which is the last item on the menu.
- In the About <program name > dialog box, click the tab for your product name.
- The product key is located in the Product Key field.
- How do I enter the product key?
For information on how to enter your product key, read the document listed below: If the program came installed on your computer with a 90-day subscription, you do not need to activate the program. If you are prompted to enter a product key, contact Symantec customer support. - Is there a grace period for entering the product key?
You have 15 days to activate a product using the product key. After 15 days, the program will no longer work. - What do I do if I get a new computer?
If you buy a new computer and want to use your program on it, uninstall the program from your old computer and install it on your new computer. When asked during installation for the product key, type it in. The product activation is set up to allow you to activate a single copy of the program multiple times so that you can easily transfer the program to a new computer. - Do I need to activate my product again if I reinstall it?
Under some circumstances, such as if you have formatted your hard drive and reinstalled your operating system, you will have to type in the product key and activate again. - What hardware changes can I make to my computer before reactivation is required?
Under some circumstances, such as if you have formatted your hard drive and reinstalled your operating system, you will have to type in the product key and activate again. - Can I get free support if I need help activating my program?
Yes, Symantec will provide you with free support if you need to contact a customer support agent to activate your program. - How is my privacy affected by product activation?
The product activation process was set up in a way that protects your privacy. Product activation does not require you to enter any personal information. The only information sent to Symantec is the product key and a made-up hardware identifier that represent the computer. Neither the product key nor the hardware identifier contains any personally identifiable information that can be traced back to you. The hardware identifier cannot be used to determine the make or model of a computer or its components. If you choose to register your product, your registration information is stored in a different database that is not linked to the product's activation information.
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Back to top How Do I Renew My Subscription? - Open the Norton program and run LiveUpdate.
- Follow the on-screen instructions to buy the renewal.
- Complete the LiveUpdate session to activate the subscription.
If you mail in a check or call in your payment, subscription activation is not possible until Symantec receives your payment.
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Back to top What are Product Updates? A product update is defined as a fix or enhancement to a product. Updates are generally downloadable and free. Please note that current Symantec products include a feature called LiveUpdate. With LiveUpdate, you can download any updates that are available for your product. Back to top How Do I Activate/Run LiveUpdate? - Find your operating system in the list below, and then follow the steps to open your Symantec program:
- Windows XP
On the Windows desktop, click Start > All Programs > <Program name > (such as Norton Internet Security) > <Program name > (such as Norton Internet Security). - Windows 95/98/Me/NT/2000
On the Windows desktop, click Start > Programs > <Program name > (such as Norton Internet Security) > <Program name > (such as Norton Internet Security).
- After the program opens, click the LiveUpdate button.
- You will see one of three different dialog boxes. Do one of the following:
- If the dialog box is titled "Welcome to LiveUpdate ", click Next.
- If the dialog box is titled "Welcome to LiveUpdate Express ", click Start.
If the dialog box is titled "Select Updates ", you are running an older version of LiveUpdate. Make sure that all available updates are checked, and then click Next.
- Wait for LiveUpdate to get any updates. Then do one of the following, depending on what happens:
- If you see one of the following messages:
- "Thank you for using LiveUpdate. All of the Symantec products and components are currently up-to-date. . . "
- "All of the Symantec products and components are currently up-to-date. Remember to check for new updates frequently. LiveUpdate session is complete. "
You already have all available updates and virus definitions. Click Finish and run LiveUpdate again in a few days. - If you see a list of updates or virus definitions:
- Click Next to download and install the updates.
- Once the updates are downloaded and installed, click Finish.
Run LiveUpdate again in a few days.
- If LiveUpdate appears to download updates and you see a box titled "Welcome to LiveUpdate Express ":
Click Close. LiveUpdate is running in Express Mode in the background and does not need your attention. It may take a few minutes for LiveUpdate to install the updates that it just downloaded.
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Back to top What is Norton AntiVirus? Norton AntiVirus helps safeguard your computer by:
- Automatically detecting and removing viruses
- Protecting against spyware and adware
- Automatically updating it's software
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Back to top How Do I Create/Schedule Virus Scans with Norton AntiVirus? To create a custom scan for Norton AntiVirus: - Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton Internet Security or Norton SystemWorks, then start that program. - In the left pane, click Norton AntiVirus if it is listed.
If it is not listed, go on to the next step. - In the left pane, click Scan for Viruses.
- In the right pane, click Create custom scan.
- When the Norton AntiVirus Scan Wizard appears, click Next.
- Click the Add folders or Add files, and then add those items to your custom scan.
- Click Next when you are finished adding the items that you want to scan.
- Type a name for the custom scan, and then click Finish.
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To schedule a scan for Norton AntiVirus 2005: - Start Norton AntiVirus.
If Norton AntiVirus is installed as part of Norton Internet Security or Norton SystemWorks, then start that program. - In the left pane, click Norton AntiVirus if it is listed.
If it is not listed, go on to the next step. - In the left pane, click Scan for Viruses.
- In the right pane, click the first icon to the right of the custom scan that you want to schedule.
- Click New and then fill in the Schedule Task, Start time, and Schedule Task Daily fields, and then click OK.
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Back to top How Do I Remove a Virus or Spyware? If Norton AntiVirus is already installed on your computer and you suspect or know that the computer is infected with a virus, configure Norton AntiVirus to scan all files, restart the computer in Safe Mode, and run the virus scan. This process removes most viruses. When done, restart the computer in normal mode and run the Norton AntiVirus scan again. If Norton AntiVirus still detects the virus, read the "When you cannot remove a virus" section below for instructions on how to fully remove the virus.
- When you cannot remove a virus
In most cases in which an antivirus program cannot remove a virus, the problem is because the virus itself is interfering with the removal process, or the virus is new and the computer does not yet have updated information for removing that particular virus. For both situations, use the following instructions to fully remove the virus. - To remove the virus:
- Configure Norton AntiVirus to scan all files.
- Restart the computer in Safe Mode.
- Run the Norton AntiVirus scan and have it repair the virus. Make a note of the name of the virus.
- To determine whether Symantec has additional instructions for removing the virus, search Symantec's online list of known viruses for the name of the virus and click the virus name. If this step opens a new page, instructions for removing the virus are usually in a section called "removal instructions" near the end of the document.
- If clicking the virus name does not open an instructions page, Symantec does not have additional instructions for removing this virus. Continue with step 5.
- If clicking the virus name opens an instructions page, look for an attached file on that page:
- If you find an attached file, the file is a removal tool for this virus. Download the file and run it to complete the virus removal. The instructions for running the file are included on the instructions page. After running the file, continue with step 5.
- If you do not find an attached file, follow the instructions on the instructions page to complete the virus removal. Continue with step 5.
- Restart the computer in Normal mode and run Norton AntiVirus to ensure that no more viruses are reported.
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Back to top What is Norton Personal Firewall? Norton Personal Firewall is a component within Norton Internet Security that helps to protect your computer by:
- Automatically blocking intruders
- Detecting internet attacks
- Monitoring all incoming and outgoing Internet traffic
- Preventing confidential information from being sent without your permission
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Back to top What are the Common Error Messages Associated with a Firewall and How Do I Solve Them?
- Cannot connect to the internet
- Cannot send/receive e-mails
- Page cannot be displayed
For each question, choose the statement that best describes your situation and follow the instructions. - When do you have problems with Internet connections?
- I can connect to Web sites, but I cannot get e-mail. — Go to question 2.
- I cannot connect to Web sites or get e-mail. — Go to question 3.
- I have problems connecting to some Web sites, but I can get e-mail. — Click Get the solution.
- What type of email program do you have?
- I use Web-based email, such as Yahoo!, Hotmail, or Gmail. — Click Get the solution.
- I use regular email, such as Microsoft Outlook or Outlook Express. — Click Get the solution.
- What type of Internet connection do you have?
- I use a dial-up modem. — Click Get the solution.
- I use a broadband connection, such as a DSL or cable modem. — Go to question 4.
- Do you see the icon circled in red below in your system tray?
The system tray is the part of the Windows taskbar that contains the clock and various program icons.
The icon does appear in the system tray To find out what is causing the loss of Internet access, begin by turning off Norton Internet Security or Norton Personal Firewall. To turn off your Norton product for testing purposes: - Start Norton Internet Security or Norton Personal Firewall.
- Click Options > Norton Internet Security or Norton Personal Firewall.
If you cannot open Norton Internet Security or Norton Personal Firewall or the options window, read the following document: - If the Norton Internet Security or Norton Personal Firewall Options window opens, click Cancel.
- In the System Status window, click Security.
- In the right column, click Turn Off.
- Try to access the Internet.
Remember whether or not you could access the Internet. - Turn Security back on.
To turn Security back on, follow steps 2-4 above. In step 5, click Turn On. - Do one of the following, depending on the results of step 6:
The icon does not appear in the system tray If the Norton Internet Security or Norton Personal Firewall icon does not appear in the system tray, the original installation may have failed, or changes were made to your computer that affect Norton Internet Security or Norton Personal Firewall. The easiest way to find out what to do next is to start the program. To start Norton Internet Security or Norton Personal Firewall: - On the Windows taskbar, click Start > Programs > Norton Internet Security > Norton Internet Security.
- Do one of the following, depending on whether or not the program starts:
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Back to top How Do I Enable/Disable My Norton Product?
To enable or disable Norton Internet Security or Norton Personal Firewall:
- On the desktop, double-click the Norton Internet Security icon or the Norton Personal Firewall icon.
- Click Status & Settings
- Click Security
- Do one of the following:
- To disable Norton Internet Security or Norton Personal Firewall, click Turn Off.
- To enable Norton Internet Security or Norton Personal Firewall, click Turn On.
NOTE: What the button says depends on whether Norton Internet Security or Norton Personal Firewall is enabled or disabled at the time.
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Back to top How Do I Uninstall Norton Internet Security (NIS) from My System? To uninstall Norton Internet Security, perform the following steps: - Click the Start button, and then click Control Panel.
The Control Panel window appears. - Double-click Add or Remove Programs.
The Add or Remove Program window appears. - Click to select Norton Internet Security from the Currently installed programs list, and then click Change or Remove (both open the Modify Installation window).
The Modify Installation window appears. - Click Remove All to remove Norton Internet Security and all of its components (such as Norton Personal Firewall and Norton AntiVirus).
NOTE: Select the Modify option if you want to leave Norton AntiVirus installed.
- Follow the on-screen prompts to complete the uninstall process.
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Back to top Helpful Links Back to top Trend Micro PC-cillin Internet Security FAQs What is Trend Micro PC-cillin Internet Security? Trend Micro(TM) PC-cillin(TM) Internet Security 14 delivers comprehensive protection against all types of viruses, worms, Trojans, and blended threats--including network viruses. It also blocks hackers,
spyware, phishing attacks, inappropriate content, and spam. New features in PC-cillin Internet Security help ensure that all areas of your Internet and network connection are secure.
Trend Micro PC-cillin Internet Security is the personal Internet security solution specifically designed to extend desktop security to your home and wireless networks.
Back to top What are the Benefits of Trend Micro PC-cillin Internet Security?
- Trend Micro PC-cillin Internet Security. provides virus protection, anti-spam, and content-filtering security products and services. Trend Micro allows companies worldwide to stop viruses and other malicious code from a central point before they can reach the desktop.
- This innovative solution combines leading antivirus technology with a personal firewall to provide comprehensive protection against all types of viruses, worms, Trojans, and blended threats—including the newest breed of network viruses, like ZOTOB, MYDOOM, NIMDA, and SASSER. The software also blocks hackers, detects and removes spyware, guards against phishing attacks, and filters spam.
- With the Home Network Control feature, you can easily configure, update, and manage the security of all PCs on your home network. Another innovative feature, Wi-Fi Intrusion Detection, alerts you when wardrivers or unknown users intrude upon your wireless network.
- Parental controls are also included so you can protect your children from inappropriate Web content. And as always, PC-cillin Internet Security is backed by Trend Micro’s award-winning technical support team.
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Back to top How Do I Register PC-cillin? - On the Trend Micro PC-cillin Internet Security main window, click Updates and Registration.
The Updates and Registration screen appears. - Click Registration
- Confirm that your full version serial number already exists, and then click Register Now.
- In the appropriate fields on the Register Web page, type your name, e-mail address, and other required information.
- Click Preview.
Confirm the information you entered is correct. - Click Submit. Make sure the e-mail address for your User ID is correct and then enter a password.
- Confirm the password is correct, and then click Submit.
Your license key is displayed, and a confirmation e-mail is sent to the User ID e-mail address.
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Back to top How Do I Replace My PC-cillin License? What if I lost my serial number?Contact your regional Trend Micro technical support representative.
- Trend Micro Technical Support
- E-mail: LINK TO SUPPORT@TRENDMICRO.COM
- Online: LINK TO WWW.TRENDMICRO.COM
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Back to top How Do I Determine My Security Status in Trend Micro PC-cillin Internet Security? You can check this by going to the main console of the program: To View Anti-Virus Status: - Click Start
- Click All Programs
- Click Internet Security 14
- Click Main Console
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Once the program is open, under the Summary Tab, you can determine if the Protection is recommended or at risk . To view the Protecion Summary , click Configure. It will display the settings that are turned on or off .
Note: Those items with an asterisk (*) are optional settings. Back to top How Do I Enable and Configure the Trend Micro Personal Firewall?
- To enable the Trend Micro Personal Firewall:
- On the PC-cillin Internet Security main screen, click Network Security, and then click Personal Firewall.
- Click to select Enable Personal Firewall.
- Based on your computing environment, choose a profile setting from the Choose a profile box.
- Click Apply
- Adding or editing a Personal Firewall profile
You may want to add or edit a Personal Firewall profile for a number of reasons; an application you are using may require the use of a certain port number, you may want to block a new port number, and so on.
- To add a new profile:
- On the Trend Micro PC-cillin Internet Security main window, click Network Security, and then click Personal Firewall.
- Ensure the Enable Personal Firewall check box is selected.
- Click Add.
The Personal Firewall Profile window appears. - Enter a profile name and (optional) description, and then click Network.
- Choose a network device, enter your default gateway settings, and then click Security Level.
- Choose a security level, and then click Exception List.
- Edit the exception list.
- If you use a proxy server to connect to the Internet, click Proxy, and enter your proxy server settings.
- Click OK to return to the Personal Firewall window.
- Click Apply to save your settings.
- To edit an existing profile:
- On the Trend Micro PC-cillin Internet Security main window, click Network Security, and then click Personal Firewall.
- Ensure the Enable Personal Firewall check box is selected.
- Select the name of the profile you want to edit, and then click Edit.
The Personal Firewall Profile window appears. - Click on the tab(s) for the settings you want to modify, and make the necessary changes.
- Click OK to return to the Personal Firewall window.
- Click Apply to save your settings.
- To set the security level of a Personal Firewall profile:
- Add or Edit a Personal Firewall profile.
- On the Personal Firewall Profile screen, click the Security Level tab.
- Choose the level of security:
- High — Block all incoming except as allowed by exception. Warn user on outgoing unless allowed by exception.
- Medium — Block all incoming except as allowed by exception. Allow outgoing unless blocked by exception.
- Low — Allow all incoming and outgoing unless blocked by exception.
- Click OK to return to the Personal Firewall window.
- Click Apply to save your settings.
- To enable the outbound firewall:
- Add or Edit a Personal Firewall profile.
- On the Personal Firewall Profile screen, click the Security Level tab.
- Set the level of security to High.
- Click OK to return to the Personal Firewall window or configure additional profile settings on the appropriate tabs before returning to the Personal Firewall window.
- Click Apply to save your settings.
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Back to top How Do I Scan for a Virus Manually Using Trend Micro PC-cillin? You can run a manual virus scan in many ways: First Method: - Click on Start
- Click on All Programs
- Click on Internet Security 14
- Click on Main Console
- Click on System
- Click on Virus Scan
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Choose whether to scan your computer based on a Scheduled Scan Task or Scan Specific Drives or Folders . When clicking Scan Specific Drives or Folders : - Click each drive or folder to include in the scan.
- Click Scan Now .
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When clicking Select a Scheduled Scan Task : - Select the scan task you want to execute from the list.
- Click Scan Now .
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When clicking the Manual Virus Scan option, it will adhere to the settings configured on the Real-time Protection screen. - Click Scan Now to select this option.
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Back to top How Do I Detect and Remove Spyware Using Trend Micro PC-cillin Internet Security? You can detect and remove spyware through this: - Click on Start
- Click on All Programs
- Click on Internet Security 14
- Click on Main Console
- Click on System
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Under Manual Scan , select one of the following:
Full Scan: Checks for spyware and other grayware throughout your computer, including memory locations, running processes, drives, and folders.
Run a full scan when you will not use your computer very much, because a full scan may take a long time to finish, depending on your computer's specifications.
Quick Scan: Accelerates the search for spyware by checking only for suspicious registry entries. A quick scan normally finds most spyware, but may not prove quite as effective as a full scan.
Back to top How Do I Uninstall Trend Micro PC-cillin Internet Security? - Click Start, All Programs (or Programs), Trend Micro PC-cillin, and then click Uninstall.
- Enter the password, if password protection is enabled.
- Click Yes to uninstall Trend Micro PC-cillin Internet Security.
- Click Yes to restart your computer once the uninstallation is finished.
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Back to top What is Home Network Control?
Home Network Control enables you to:
Back to top What is Anti-Spam and How Do I Enable It? Spam e-mail messages (also known as junk e-mail) are becoming an expensive and annoying problem on the Internet. The Trend Micro PC-cillin Internet Security Anti-spam engine identifies spam e-mail messages and adds a tag so you can easily identify or filter them. The Anti-spam feature must be enabled on the computer before spam will be tagged. To enable Anti-spam: - Open the Trend Micro PC-cillin Internet Security program.
- Click Email on the main screen, and then click Anti-spam.
The Anti-spam screen appears - Click to select Enable Anti-spam.
- Click Apply.
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Back to top What is Phishing and Do I Have Protection? Trend Micro PC-cillin Internet Security 12 does not have anti-phishing protection. Back to top How Do I Enable Privacy Service? You can enable the Privacy Protection by: - Click on Start
- Click on All Programs
- Click on Internet Security 14
- Click on Main Console
- Click on Privacy Protection
- Put a check on Prevent Unauthorized access to sensitive and private information
- Click on one Item Name you wish to protect then click Edit .
- Type the private information you wish to protect.
- Click on OK
- Click on Apply
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Back to top What is Wireless Intrusion Detection? Safeguards against unauthorized users invading your wireless home network. It is a feature of PC-cillin Internet Security that detects other computer connected to your Network. PC-cillin Internet Security scans your entire network to identify other connected computers and devices. All connected devices appear on the list, not only those using a wireless network for access. These devices may include computers, routers, wireless access points, network printers, or other network electronics. PC-cillin Internet Security can show you the status, IP address, and MAC address of each device, as well as the name, if possible. PC-cillin Internet Security has two device status categories — Trusted and Unknown. Device Status Description
Trusted
A device that you have identified as one that you want to give permanent network access. Devices that are running supported Trend Micro software with the same password as your local computer are given this status by default. Unknown
This is the default setting for all devices that are not running supported Trend Micro software with the same password as your local computer. Trend Micro recommends attempting to identify this device and determine if it should be allowed access to your network. Device status
You can change the status of detected devices to identify known devices or mark devices as unknown. You can also get more detailed information about a device, and add an exception rule to the current Personal Firewall profile to prevent the device from accessing computer. Back to top How Do I Enable Wireless Intrusion Detection? To enable Wi-Fi Detection: - Open the Trend Micro PC-cillin Internet Security program.
- Click Network Security on the main screen, and then click Wi-Fi Detection.
The Wi-Fi Detection screen appears. - Click to select Enable automatic Wi-Fi Detection.
- Click to select how often you want to scan the network for connected computers.
- Click Apply.
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Back to top How Do I Eliminate the Pop Up Prompt? To eliminate pop up prompts for: Network Virus Popups - Click on Start
- Click on All Programs
- Click on Internet Security 14
- Click on Main Console
- Click on System
- Click on the Network Virus tab
- Uncheck the Display a pop up message when a virus/malware is detected option
- Click on Apply
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Outbreak Warning Popups - Click on Start
- Click on All Programs
- Click on Internet Security 14
- Click on Main Console
- Click on Updates and Registration
- Click on Outbreak Warning
- Uncheck the Display Outbreak Warning option
- Click on Apply
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Back to top Does Pc-cillin for Dell 14 support Windows Vista? To turn off displaying an alert when a network virus is detected: - Open the Trend Micro PC-cillin Internet Security program.
- Click Network Security on the main screen, and then click Network Virus Emergency Center.
The Network Virus Emergency Center screen appears. - Click to uncheck the Display Red Alert pop-up check box.
- Click Apply.
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Back to top Is PC-cillin for DELL 14 capable of supporting different browsers other than Internet Explorer? Web Browsers Supported: Windows XP, 32-bit version, with Service Pack 2 (SP2)
- AOL Browser 9.0 Security Edition
- Microsoft Internet Explorer 6.0 or 7.0
- Mozilla Firefox 1.5
- Netscape 7.2
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Windows XP, 64-bit version, with Service Pack 1 (SP1)
- Microsoft Internet Explorer 6.0 or 7.0
- FireFox 1.6.1a
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Windows Vista, 64-bit and 32-bit versions
- Microsoft Internet Explorer 7.0
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Back to top My browser is not supported by PC-cillin for Dell 14. what features will I not be able to use? The feature that won't work for browsers not supported by the programs are the website filter and the private protection for access in websites. Back to top Are my settings automatically transferred when I upgrade to PC-cillin for Dell 14? To turn off displaying an alert when a network virus is detected: - Open the Trend Micro PC-cillin Internet Security program.
- Click Network Security on the main screen, and then click Network Virus Emergency Center.
The Network Virus Emergency Center screen appears. - Click to uncheck the Display Red Alert pop-up check box.
- Click Apply.
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Back to top Helpful Links Back to top |
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