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What Dell diagnostic tools can I use to fix hardware problems?

Article ID : 266616Date Published : 2009-09-14Journal ID : 1f66ba81-b40e-4c18-ba80-3a57837fb486

If your computer is having performance issues, but you don't know which hardware component is causing the problem or how to fix it, Dell offers several hardware diagnostic tools to help you.

Online diagnostic tools

  1. Dell PC Diagnostics. An online application that provides personalized hardware analysis and support.
  2. Dell PC Health Check. An application that uses your internet connection to analyze your computer and offer support.

Offline diagnostic tools

  1. Dell PC Checkup. A diagnostic tool that is part of the Dell Support Center application that comes preinstalled on your computer.
  2. Dell Pre-Boot System Assessment (PSA). A diagnostic tool that is built in to your computer and is accessed before the operating system loads.

Dell PC Diagnostics

  1. Go to the Dell PC Diagnostics page.
  2. Choose a Diagnostic Type by clicking the button next to Full, Symptom, or Component.
  3. Click the Run Diagnostics button.
  4. To start the analysis, read and agree to the Terms and Conditions.
  5. A full diagnostic takes about 15-20 minutes.
  6. Check your computer’s health in a few short minutes; Run the Dell PC Diagnostics Quick Test (

Dell PC Health Check

  1. Go to the Dell Consumer Services page.
  2. Click Begin Checkup to download the PC Health Check application.
  3. Run the installation wizard.
  4. Review the End-User License Agreement, and click I agree.
  5. Start My Scan to begin your system scan.

Dell PC Checkup

  1. To open the Dell Support Center application, click Start, point to All Programs, click Dell Support Center, and then click PC Checkup.
    NoteNote: If you don't see Dell Support Center listed under All Programs, then the application is not installed on your computer. Go to the Dell Support Center page, and check to see if your computer model is listed under System Requirements. If it is, click Download now, and then run the installation file to install the application.
  2. On the PC Checkup tab, click Run Default Scan to begin analyzing your system.

Dell Pre-Boot System Assessment (PSA)

  1. Restart your computer.
  2. When the Dell logo screen appears, press F12 several times to open the One-Time Boot menu.
    NoteNote: If the One-Time Boot menu does not open, wait for the Windows login screen to appear. Then restart your computer and try again.
  3. Use the Down Arrow key to select Diagnostics (or PSA+ or Enter ePSA), then press Enter to begin the assessment.
  4. Write down any error codes listed on your screen.
  5. Use the Dell Interactive Support Agent to get information on the error codes listed in the PSA.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily.   In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue.  As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

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