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Using and Troubleshooting the Dell Webcam and Dell Webcam Central Software

Article ID : 266612Date Published : 2009-10-02Journal ID : a731a93a-9c08-46c7-8b11-362c6c7da244
  
Article Summary: This article provides information on Using and Troubleshooting the Dell™ Webcam, Dell Webcam Central software and Skype.
 Note:
Please bookmark this article as restarts of the computer are recommended during the process to help resolve issues.

Table of Contents:

  1. Click Here if Windows™ 8 (8.1) is Installed
  2. Click Here if Windows XP, Vista or 7 is Installed


 


1.


  Windows 8 is Installed   

    Table of Contents:

    1. Informational Webcam Videos  (English Only)
    2. Frequently Asked Questions
    3. Reinstalling the Webcam Drivers
    4. How to Get Skype and How to Use the Program
    5. How to Start the Skype Software
    6. The Screen is Black, Blank or Dark
    7. The Webcam Microphone is Not Working
    8. How to Run the Dell PC Diagnostics for Webcam Issues



    A.


      Informational Webcam Video (English Only)   


     
    Webcams Stay Connected

    Back to Top


    B.


      Frequently Asked Questions  


    1. Question: Where do I get the drivers for my webcam?
        Answer: In Windows 8 (8.1) the drivers are built in (native) to the Operating System for all computers.
         Note: Refer to the Reinstalling Webcam Drivers section for step by step instructions on how to remove and make Windows 8 reinstall the webcam drivers.

    2. Question: Where do I get Skype and how do I use it?
        Answer: You can get the Skype software from the Skype Website, the website also offers instructional videos on how to use the Skype program.
         Note: Skype may have already been installed at the factory in Windows 8 (8.1). 

    3. Question: How do I get Skype to start?
        Answer: Refer to the How to Start the Skype Software section for step by step instructions.

    4. Question: Where is the microphone for the webcam?
        Answer: The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).

    5. Question: I am having trouble with my webcam microphone.
        Answer: Refer to the The Webcam Microphone is Not Working section for step by step instructions.


    Back to Top


    C.


      Reinstalling the Webcam Drivers  



    To reinstall the webcam driver, perform the following steps.
    1. Close any applications that are currently using the webcam (this may include web pages). Save and close any applications that you are currently working on as the computer will need to restart.
    2. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    3. Click Search.
    4. Right-Click Computer.
    5. Click Properties.
    6. Click Device Manager in the upper left-hand corner.
    7. Click the arrow to the left of Imaging devices.
      (When there is not a listing for Imaging Devices, Contact Technical Support)
    8. Right-click Integrated webcam or USB camera.
    9. Click Uninstall.
    10. Confirm the uninstall process by clicking OK.
    11. Once uninstalled, restart the computer.
       Note: Windows 8 (8.1) will automatically detect and install the Webcam drivers.
    12. If the Webcam does still does not function, the webcam software should also be uninstalled and reinstalled after the drivers are installed. Please contact the Webcam software provider for assistance.

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    D.


      How to Get Skype and How to Use the Program  


      You can get the Skype software from the Skype Website, the website also offers instructional videos on how to use the Skype program.
       Note: Skype may have already been installed at the factory in Windows 8 (8.1).

    Back to Top

    E.


      How to Start the Skype Software  


      On the Start Screen click Skype, to start the program.
       Note: a blank, black or dark screen can be caused by low light conditions.


    Back to Top


    F.


      The Screen is Black, Blank or Dark  


     Note:
    The Inspiron One 2330 has a rotatable cover for the Webcam, located in the middle across the top of the screen, make sure it is in the open position cover.

    1. A blank, black or dark screen can be caused by low light conditions or is in the wrong mode. Make sure to use the webcam in a well lighted area.
    2. Adjust the brightness setting in the Skype software, for more information refer to the Skype website.


    Back to Top


    G.


      The Webcam Microphone is Not Working  


    1. Check the sound settings in the Webcam program you are using.
    2. When these steps do not resolve the issue, refer to Microsoft Knowledge Base article, "Sound Problems in Microsoft Windows".
    3. When the Microsoft Knowledge Base article did not fix the issue, a diagnostic test is available for the microphone. That can be accessed from the Dell PC Diagnostics for Microphones page. Make sure the volume on the computer is at full and follow the prompts to test the microphone on your computer.


    Back to Top



    H.


      How to Run the Dell PC Diagnostics for Webcam Issues  


      The diagnostic test can be accessed from the Dell PC Diagnostics for Webcam page. Follow the prompts to test the Webcam on your computer.
      (When the diagnostic test closes without displaying the results, Contact Technical Support.)

    Back to Top



2.


  Windows XP, Vista or 7 is Installed   

    Table of Contents:

    1. Informational Webcam Videos  (English Only)
    2. Frequently Asked Questions
    3. Troubleshooting Webcam Issues
    4. Uninstall and Reinstall the Webcam Central Software
    5. How to Start the Dell Webcam Central Software
    6. How to use the Features of the Dell Webcam Central Software
    7. How to Get Skype and How to Use the Program
    8. How to Run the Dell PC Diagnostics for Webcam Issues




    A.


      Informational Webcam Videos (English Only)   


     
        
        
      
    Webcams Stay Connected     Dell Webcam Central Troubleshooting (Windows 7 only)     Dell Integrated Webcam Support (Windows 7 only)

    Back to Top


    B.


      Frequently Asked Questions  


    1. Question: Where do I get the drivers for my webcam?
        Answer:
        • In Windows 8 (8.1) the drivers are built in (native) to the Operating System for all computers.
        • In Windows 7 the drivers are built in (native) to the Operating System for most computers. for more information refer to the XPS Exception Note.
        • For Windows Vista and XP they can be downloaded from the Dell Drivers and Downloads page under the Input section and is listed as: Applies to: Integrated Webcam, for more information refer to the Troubleshooting Webcam Issues section.

    2. Question: Where do I get the Dell Webcam Central software?
        Answer: You have to sign in to My Account. For more information refer to the Uninstall and Reinstall the Webcam Central Software section.

    3. Question: How do I get the webcam to work?
        Answer: You have to use the Dell Webcam Central software to start and use the webcam. For more information refer to the How to Start the Dell Webcam Central Software section.

    4. Question: Where is the microphone for the webcam?
        Answer: The microphone is a small hole located next to the webcam lens (it may be on the right or the left side).

    5. Question: I am having trouble with my webcam microphone.
        Answer: Refer to the The Webcam Microphone is Not Working section for step by step instructions.

    6. Question: I am having trouble with my webcam.
        Answer: Refer to the Troubleshooting Webcam Issues section for step by step instructions.

    7. Question: Where do I get Skype and how do I use it?
        Answer: You can get the Skype software from the Skype Website, the website also offers instructional videos on how to use the Skype program. Skype should be native in Windows 8 (8.1). 

    8. Question: Does the Dell Webcam central software support an external USB webcam?
        Answer: The Dell Webcam central software does not support an external USB webcam.

    Back to Top


    C.


      Troubleshooting Webcam Issues  


    1. There is a Message or Error
    2. The Screen is Black, Blank or Dark
    3. The Webcam Microphone is Not Working
    4. The Dell Webcam Central Software is Showing Horizontal or Vertical Lines


        There is a Message or Error  

    Messages and errors such as No supported webcam connected, Please plug in a supported device and Close the other video streaming application to start video can be resolved by uninstalling, reinstalling or updating the webcam driver.
    The process for uninstalling and reinstalling the webcam driver depends on which Operating System your computer has installed.

    Click on the Operating System from the list below that is on the computer.




        Windows XP  

    1. Close any applications that are currently using the webcam (this may include web pages). Save and close any applications that you are currently working on as the computer will need to restart.
    2. For best results uninstalling the existing webcam driver before installing a new one is recommended.
        To uninstall the existing driver, perform the following steps:
      1. Click the Start button.
      2. Click Control Panel.
      3. Double-click the System icon.
      4. Click the Hardware tab.
      5. Click Device Manager.
      6. Click the plus (+) sign next to Imaging Devices.
        (When there is not a listing for Imaging Devices, Contact Technical Support)
      7. Right-click Integrated Webcam, then click Uninstall.
      8. Confirm the uninstall process by clicking OK.
      9. Once uninstalled restart the computer.
        (When the Hardware Wizard window opens after rebooting, click Cancel, then download and install the webcam drivers).
    3. The Webcam Driver can be found under the Input section and is listed as, Applies to: Integrated Webcam on the Drivers and Downloads page, for more information refer to Dell Knowledge Base article "How to Download and Install a Driver".
    4. For best results the webcam software should also be uninstalled and reinstalled after the drivers are installed, for more information refer to the Uninstall and Reinstall the Webcam Central Software section.


    Back to Top


        Windows Vista  

    1. Close any applications that are currently using the webcam (this may include web pages). Save and close any applications that you are currently working on as the computer will need to restart.
    2. For best results uninstalling the existing webcam driver before installing a new one is recommended.
        To uninstall the existing driver, perform the following steps:
      1. Click Start
      2. Right-Click Computer.
      3. Click Properties.
      4. Click Device Manager in the upper left-hand corner.
      5. Click Imaging devices.
        (When there is not a listing for Imaging Devices, Contact Technical Support)
      6. Right-click the Integrated webcam.
      7. Click Uninstall.
      8. Confirm the uninstall process by clicking OK.
      9. Once uninstalled restart the computer.
        (When the Hardware Wizard window opens after rebooting, click Cancel, then download and install the webcam drivers).
    3. The Webcam Driver can be found under the Input section and is listed as, Applies to: Integrated Webcam on the Drivers and Downloads page, for more information refer to Dell Knowledge Base article "How to Download and Install a Driver".
    4. For best results the webcam software should also be uninstalled and reinstalled after the drivers are installed, for more information refer to the Uninstall and Reinstall the Webcam Central Software section.


    Back to Top


        Windows 7  

    1. Change the compatibility setting of the Dell webcam central software to Windows Vista (Service Pack 2).

           To change the compatibility setting of the Dell webcam central software, perform the following steps.
      1. Close the Dell webcam central software.
      2. Click Start.
      3. Click Computer.
      4. Double-click Local Disk (C:).
      5. Double-click Program Files (x86).
      6. Double-click Dell Webcam.
      7. Double-click Dell Webcam Central.
      8. Scroll until you locate the WebcamDell2 file.
      9. Right-click the WebcamDell2 file.
      10. Select Properties.
      11. Click the Compatibility tab.
      12. Click to check the box next to Run this program in compatibility mode for.
      13. Using the drop-down menu select Windows Vista (Service Pack 2).
      14. Click Apply.
      15. Click OK.
      16. Start the Dell Webcam Central Software, for more information refer to the How to Start the Dell Webcam Central Software section.(When you still receive an error proceed to step 2.)


    2. Reinstall the webcam driver.

           To reinstall the webcam driver, perform the following steps.
      1. Close any applications that are currently using the webcam (this may include web pages). Save and close any applications that you are currently working on as the computer will need to restart.
      2. Click Start.
      3. Right-Click Computer.
      4. Click Properties.
      5. Click Device Manager in the upper left-hand corner.
      6. Click Imaging devices.
        (When there is not a listing for Imaging Devices, Contact Technical Support)
      7. Right-click the Integrated webcam or USB camera.
      8. Click Uninstall.
      9. Confirm the uninstall process by clicking OK.
      10. Once uninstalled restart the computer.
         Note:
        The drivers for most webcams are provided by Microsoft in Windows 7, and will be automatically reinstalled when the computer is restarted, however there are specific drivers available for XPS notebooks sold since October 2010 (XPS L501X, XPS L502X, XPS L701X, XPS L702X) on the Drivers and Downloads page. For more information, refer to Dell Knowledge Base article "How to Download and Install a Driver". The webcam driver can be found under the Input section and is listed as Quanta- Driver on the Drivers and Downloads page.

      11. For best results the webcam software should also be uninstalled and reinstalled after the drivers are installed, for more information refer to the Uninstall and Reinstall the Webcam Central Software section.

    Back to Top


        The Screen is Black, Blank or Dark  

    A blank, black or dark screen can be caused by low light conditions or is in the wrong mode. Make sure to use the webcam in a well lighted area.

     Note:
    The Inspiron One 2330 has a rotatable cover for the Webcam, located in the middle across the top of the screen, make sure it is in the open position cover.

    1. Start the Dell Webcam Central software, for more information refer to the How to Start the Dell Webcam Central Software section.
    2. Make sure Capture Mode is selected in the lower-right corner.
    3. Place something white in front of the webcam.
      • When the white object shows correctly make sure to use the webcam in a well lighted area
      • When the white object does not show at all, refer to the Troubleshooting Webcam Issues section.
      • When the white object is visible but the screen is dark, perform the following steps:
        1. Click Settings in the upper right corner.
        2. Move the slider bars under Backlight, Brightness and Gamma to the right to make anything in front of the webcam more visible. When changing these settings do not resolve the issue, Contact Technical Support.

    Back to Top


     


      The Webcam Microphone is Not Working  


    1. Start the Dell Webcam Central software, for more information refer to the How to Start the Dell Webcam Central Software section.
    2. In the lower right-hand corner of the Dell Webcam Central window, click the drop-down arrow next to the picture of the microphone select Microphone.
    3. Click the picture of the microphone and make sure it is not muted (a bar will be shown across the microphone when it is muted).
    4. When these steps do not resolve the issue, refer to Microsoft Knowledge Base article, "Sound Problems in Microsoft Windows".
    5. When the Microsoft Knowledge Base article did not fix the issue, a diagnostic test is available for the microphone. That can be accessed from the Dell PC Diagnostics for Microphones page. Make sure the volume on the computer is at full and follow the prompts to test the microphone on your computer.


    Back to Top


     


      The Dell Webcam Central Software is Showing Horizontal  
      or Vertical Lines


    Download and install the latest video drivers for your computer, for more information refer to to the Dell Knowledge Base article How to Download and Install a Driver.

    Back to Top


    D.


      Uninstall and Reinstall the Webcam Central Software  


    The process for uninstalling and reinstalling the webcam software depends on which Operating System your computer has installed.

    Click on the Operating System from the list below that is on the computer.
    (Refer to the There is a Message or Error section for help figuring out which Operating System is installed on the computer.)




        Windows 7 and Vista  

    To uninstall the Dell webcam central software, perform the following steps:
    1. Click Start.
    2. Click Control Panel.
    3. Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
    4. Click Programs and Features.
    5. Click Dell Webcam Central.
    6. Click Uninstall.
    7. Confirm the uninstall process by clicking OK.
    8. Once uninstalled restart the computer.

    To download the latest version of Webcam Central for your Dell computer, perform the following steps:
     Note:
    The following steps will only work with Internet Explorer. It will not work in Firefox or Google Chrome browsers. Also the registration process requires a download and scan of your Dell computer and can take up to five minutes to perform.
    1. Navigate to the Dell Support Website
    2. Click My Account in the upper right corner and sign in with your Dell My Account in the popup box provided.
    3. Under the My Software section on the right side of the page, click "Download Factory Installed Software (My Dell Downloads)".
    4. Click the checkbox that agrees to the Terms and Conditions of the My Dell Downloads website and click Register System at the bottom of the page
    5. At the My Download Locker page, click the registered system that corresponds with the computer you are downloading Webcam Central to.
    6. Under the Title section, look for Dell Webcam Central. There may be more than one listing for this software title.
    7. Select the listing with the latest version number in the Version column. Click the checkbox under the Download column for this software, and at the bottom of the page click Download Now.
    8. Follow the on-screen instructions to complete the installation.
    9. Once the Dell Webcam software is installed restart the computer.

    When these steps do not resolve the issue, a diagnostic test is available for the webcam. refer to the How to Run the Dell PC Diagnostics for Webcam Issues section.

    Back to Top


        Windows XP  

    To uninstall the Dell webcam central software, perform the following steps:
    1. Click the Start button, and then click Control Panel.
    2. Click Classic View in the upper left-hand corner.
    3. Double-click Add/Remove Programs.
    4. Click to highlight the Dell Webcam Central.
    5. Click Change/Remove.
    6. Click Remove.
    7. Click OK and follow the instructions within the uninstall wizard.
    8. Click the red X in the upper right-hand corner of the Add/Remove Programs window.
    9. Restart the computer.


    To reinstall the Dell Webcam Central use the CD that came with your Dell computer.

    1. When you do not have your Dell Webcam Software CD, it may be downloaded from this link Dell Webcam Central, this version of the software is supported on the computers listed in (Table 1) using the Operating Systems listed in (Table 2), but may work on other computers.
    2. For additional assistance, please visit the Dell Community Forums.
      When these steps do not resolve the issue, a diagnostic test is available for the webcam. refer to the How to Run the Dell PC Diagnostics for Webcam Issues section.

       Computers Supported
      Inspiron Desktop 535MT
      Inspiron Desktop 535ST
      Inspiron Desktop 537MT
      Inspiron Desktop 537ST
      Inspiron Desktop 545MT
      Inspiron Desktop 545ST
      Inspiron Desktop 546MT
      Inspiron Desktop 546ST
      Inspiron 1440
      Studio Laptop 1440
      Studio Laptop 1555
      Studio Desktop 540
      Studio Desktop Slim 540s
      Studio XPS Laptop 1340
      Studio XPS Laptop 1640
      Studio XPS Desktop 435T/9000
      Vostro Desktop 220
      Vostro Desktop 220s
      Vostro Desktop 420
      Vostro Notebook 1320
      Vostro Notebook 1520
      Vostro Notebook 1720
      Table 1: Computers Supported by This Version of Dell Webcam Central

       Operating System Supported
      Microsoft Windows 7 32-bit
      Microsoft Windows 7 64-bit
      Microsoft Windows Vista 32-bit
      Microsoft Windows Vista 64-bit
      Microsoft Windows XP
      Microsoft Windows XP x64
      Microsoft Windows XP Embedded
      Microsoft Windows 2000
      Table 2: Operating System Supported by This Version of  Dell Webcam Central

    Back to Top


    E.


      How to Start the Dell Webcam Central Software  


    1. Make sure to start the Dell Webcam Central in a well lighted area (a blank, black or dark screen can be caused by low light conditions).
    2. Click Start
    3. Click All Programs
    4. Click Dell Webcam
    5. Click Webcam Central to start the program.


    Back to Top


    F.


      How to use the Features of the Dell Webcam Central Software  


    1. Click the <?> in the upper right corner.
    2. Click Help.
    3. You can open each section to find out how to use the features or search for the feature you want to know about.


    Back to Top


    G.


      How to Get Skype and How to Use the Program  


      You can get the Skype software from the Skype Website, the website also offers instructional videos on how to use the Skype program.

    Back to Top

    H.


      How to Run the Dell PC Diagnostics for Webcam Issues  


      The diagnostic test can be accessed from the Dell PC Diagnostics for Webcam page. Follow the prompts to test the Webcam on your computer.
      (When the diagnostic test closes without displaying the results, Contact Technical Support.)

    Back to Top



 
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