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How to Run the Dell 32-bit Diagnostics Utility

Article ID : 52057Date Published : 2003-10-17Journal ID : bea28da0-6f7a-4fd9-b20f-2e9173258ccb
Article Summary: Instructions on how to run the Dell 32-bit Diagnostics to check for Hardware problems.


Table of Contents:

  1. Run the Dell 32-bit Diagnostics
  2. Diagnostics Produces an Error



Step 1: Run the Dell 32-bit Diagnostics

Dell computers ship with a utility partition on the hard drive that contains the Dell Diagnostic Utility:
  1. Restart the computer.

  2. As the computer boots, press <F12> when the Dell Splash Screen appears.

  3. When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press <Enter> to start the 32-bit Dell Diagnostics
  4. Press the <Tab> key to highlight Test System Press <Enter> to continue to 32-bit Diagnostics.
     Note:
    In some cases PSA Diagnostics will run first. If you receive an error during PSA diagnostics Click Here to go to the PSA Diagnostics Page. To continue onto 32-bit Diagnostics, Press N for No when it asks you to Continue Memory Tests. Press Y To Continue the Memory Tests.

    • Express Test will run a quick test of devices in the system. This typically can take 10-20 minutes.
    • Extended Test performs a thorough check of devices in the system. This typically can take an hour or more.
    • Custom Test used to test a specific device or customize the tests to be run. Exit to MS-DOS will exit the diagnostics to a command prompt.
    • Symptom Tree. This option lists the most common symptoms and allows you to select tests based on those symptoms.


       Note:
      Express Test is the only test that will not require user involvement.


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Step 2: Diagnostics Produces an Error

If the Diagnostics Produces an Error, you may have a Hardware problem. Please use the Link below for information to Contact Us.
Click Here to Contact Technical Support

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