Support Options

Support Home Page

PC Restore for Windows XP

Article ID : 273763Date Published : 2004-06-16Journal ID : 4f23caec-d3bd-4533-a6c0-6bb0b2148f00
 
This article is for Microsoft Windows XP:
Click here to change the Operating System

Table of Contents:

  1. Step 1: Backup important files & data.
  2. Step 2: Remove non-essential peripherals
  3. Step 3: Restore the computer's software to original condition.
  4. Step 4: Restore your personal files and data from backups.

    Notice: 
     Dell has designed two new backup and restore programs, see below for the details:
    Dell Inspirons, Studios, and XPS Systems use DataSafe Local Backup 2.0 as the PC Restore/Factory Image Restore option as of April 22, 2009.
    Click here if your computer is an Inspiron, Studio, or XPS
    Dell OptiPlex, Latitude, Vostro, and Precisions use Dell Backup and Recovery Manager as the PC Restore/Factory Image Restore option as of May 26, 2009.
    Click here if your computer is an OptiPlex, Latitude, Vostro, or Precision
     


    Step 1:Backup important files and data.

    Use Windows XP Files & Settings Transfer Wizard To Backup Files & Data
    The Files & Settings Transfer Wizard will automatically collect and save the files in your My Documents folder, including your Music, Pictures and Videos folders. Additionally, the wizard will collect and save the files on your desktop and in your Shared Documents and Shared Desktop folders (if more than one person share files on different user accounts on your computer).

    1      Click
     start   
    , point to All Programs , point to  Accessories, point to  System Tools and click  Files & Settings Transfer Wizard.


    2      Select Old Computer and click
       Next >   
    .

    This selection will specify that this is the computer you want to back up your important files and settings from. The wizard may take a moment to prepare for the next step.


    3      Select your transfer method, from one of the following selections:

     Floppy drive or other removable media (Recommended) - select this option if you have a USB memory key, USB hard drive, CD or DVD writable drive and blank discs.

     Other - select this option if you are on a home network and can save your files to another computer or shared network drive.

    Once selected, click
       Next >   
    .


    4      Select Files Only and click
       Next >   
    .

    The wizard will begin collecting and saving your files to the specified location. If you specified a removable drive, the wizard may prompt you to enter an additional blank disc if more than one is necessary to hold all your files. Be sure to label your discs thoroughly (such as "My Files Disc 1" etc.) so you can quickly restore them later.


    5      Once completed, click
       Finish   
     to close the wizard.
    You are now ready to proceed with the next step.

     Notice:
    For additional resources to help resolve issues not covered under Dell's limited hardware warranty, click here.
    Back to Top


    Step 2:Remove non-essential peripherals


    Except for the monitor, keyboard, and mouse, remove all external peripherals including:
     Note:
    An external peripheral is a device that connects to a port on the front, side or back of the computer, like a printer or memory key.
    • Scanner
    • Printer
    • Modem or Network cables
    • Personal Digital Assistant (PDA)
    • USB flash drive or other external Hard Drive
    • Any other external devices (e.g., USB-attached devices)
    • Remove the computer from the docking station, if you are using one.
    Back to Top


    Step 3:Restore the computer's software to original condition.

    Using PC Restore in Windows XP or Media Center
    Notice: 
     Restoring the original factory image erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost.  

    1   Turn on the computer.

    2   When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
     Note:
    Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have <F11> nor any substitute.
    If the key strokes are not working or you do not have PC Restore any more. You will have to do a manual reinstall. Click here for manual installation instructions.



    3   In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.

    4   When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.

    The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.

    When the restore process is complete, the following message will appear:
    The system recovery process was successful.

    5   Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer.The software is now installed as it was when the computer was first received.

    Back to Top


    Step 4:Restore your personal files and data from backups

    Backup will restore the files to your computer. If you are restoring from a removable drive and used more than one blank disc, Backup will prompt you to enter the next disc in the set as necessary. Depending on the number of files and their sizes, this process may take several minutes.


    1      Click
     start   
    , point to All Programs , point to  Accessories, point to  System Tools and click  Files & Settings Transfer Wizard.


    2      Select New Computer and click
       Next >   
    .

    This selection will specify that this is the computer you want to restore your files to.


    3      In the Do you have your Windows XP CD? window, select  I don't need the Wizard disk... then click
       Next >   
    .


    4      Select the same location you previously used to save the backup files to. If you saved the backup to a CD or DVD, insert that disc in the drive now. If you used more than one disk, enter the first disk in the set. Then click
       Next >   
    .

    The wizard will begin to restore the saved files to the locations they were found originally before the backup. Depending on the number of files and their sizes, this could take several minutes. If you saved the backup to CDs or DVDs, the wizard will prompt you when to enter the next disc.


    5      Once completed, click
       Finish   
     to close the wizard.
    Your files are now restored.

     Notice:
    For additional resources to help resolve issues not covered under Dell's limited hardware warranty, click here.
    Back to Top


    We're here to help! Home users, call us at 1-866-934-3355 to help speed up your PC, remove viruses, configure wireless networks and more.
    Solution Station is a premium service available 24x7. No fix, no fee!
    Visit The Dell Download Store
       Great value on top software titles. Get immediate access.
       Re-download anytime. Protect the environment.
    Click here and start saving now!
    Parts for Your Dell! It's simple to find Dell branded spare parts & upgrades that are validated compatible and quality tested to work with your Dell system.
    Find upgrades now!
    Toolbar
    Start a New Search
    Look up a journal
    Was this page Helpful?
    Provide Feedback
    Choose your language
    Cesky
    Dansk
    Deutsch
    Español
    Suomi
    Français
    Italiano
    日本語
    한글
    Norsk
    Nederlands
    Polski
    Português
    Svenska
    中文
    Offers subject to change, not combinable with all other offers. Taxes, shipping, handling and other fees apply. U.S. Dell Home new purchases only. Dell reserves the right to cancel orders arising from pricing or other errors.

    snWEB6