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How to use ePSA error codes to identify next steps troubleshooting your system.

Article ID : 583411Date Published : 2012-10-03Journal ID : 4001b8fe-995d-455c-a58d-b2591504033a
 

Article Summary: This article provides information on "Enhanced Pre-boot System Assessment (ePSA) Diagnostics and definitions of the test results".


Table of Contents:

  1. What are ePSA diagnostics?
  2. How to run ePSA Diagnostics.
  3. What do the code results mean?



Issue 1.


  What are ePSA diagnostics?  


Dell Enhanced Pre-Boot System Diagnostics (ePSA) are diagnostics that are built into the hardware of your system. These tests allow you to check the hardware of you system from outside the Windows® operating system removing software from the diagnostic process. Based on the diagnostic findings, the list of codes below will assist you in troubleshooting the fault and working toward a resolution to your system problems.

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Issue 2.


  How to run ePSA Diagnostics.   


To run the Enhanced Pre-boot System Assessment (ePSA) diagnostics on a Dell desktop or all-in-one system, perform the steps below:
  1. Restart the computer.
  2. As the computer boots, press <F12> when the Dell Splash Screen appears.
  3. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics and press  <enter>
  4. A graphical menu listing all discovered devices in the system is now displayed and the express diagnostics should run (Takes about 4 minutes).
To run the Enhanced Pre-boot System Assessment (ePSA) diagnostics on a Dell Portable, perform the steps below:
  1. Shutdown the computer.
  2. Press and Hold the <Fn> key while pressing the power button, then release both.
  3. A graphical menu listing all discovered devices in the system is now displayed and the express diagnostics should run (Takes about 4 minutes).

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Issue 3.


  What do the code results mean?  


One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup. The reason for this is two fold.
  1. Dell constantly strives to improve products that are in production and periodically updates to the BIOS that allow new functionality, allow hardware that didn't exist and on occasion correct errors from a previous revision.
  2. ePSA diagnostics are closely partnered with the BIOS and it is most effective to have the most current version of the diagnostic when we are troubleshooting problems. Due to this, you will often see as a first step to update the BIOS then re-run the diagnostics.
With these points in mind, it is strongly suggested that the BIOS be updated to the most current version available on http://support.dell.com  before running diagnostics.

System Board

ePSA Error Code

Error Message

What does this mean?

Next Steps


2000-0111

CPU (d): (s) exception occurred

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0112

CPU (d) - machine check exception detected

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0212(Not used with UEFI BIOS)

System board - CMOS, Location = (x), Expected = (x), Found = (x)

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

 

2000-0213(Not used with UEFI BIOS)

System board - CMOS battery failure detected

An error occurred during the tests   involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is a easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • If failure continues contact Technical Support

2000-0221(Not used with UEFI BIOS)

System board  Interval timer not functional

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0233(Not used with UEFI BIOS)

System board - RTC 'seconds' count is not updating

An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0234(Not used with UEFI BIOS)

System board - HPET (d), incorrect time period. Expected = (d), Found = (d)

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0241(Not used with UEFI BIOS)

BIOS - A20 gate not enabled

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0242(Not used with UEFI BIOS)

System board - Interrupt controller, IRQ = (d): (s) not detected

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0243

System board - USB device, IO board, Daughter Card

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0244

System board - USB device

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics
  • If failure continues contact Technical Support

2000-0245

System board - USB device

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

 

Touchpad

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0313

Touchpad - pointing stick/touchpad not detected

The mouse, touchpad or trackstick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it. 
  • For laptops, make sure that your touchpad is active.
  • If failure continues contact Technical Support


 

Cables

EPSA Error Code

Error Message

What does this mean?

Next Steps


2000-0415

Cables - Check the following cables, jumper, connection or sensors: [s]

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-8415

Cables - BIOS reports no testable cable/jumper/connector/sensor

An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support


 

Boot Path

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-8165

OS - MBR code is unknown, possibly infected by a virus 

The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
    Update or reinstall your OS.

2000-8166

OS - Detected virus (s) 

A virus appears to be infecting the system. It is recommended that you scan your system with an up to date antivirus application. 
  • Update and run your anti-virus software.

 

Hard Drive

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0141

Hard Drive - no drive detected

Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the ePSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board.
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0142
2000-0143
2000-0144


Hard Drive (d) - S/N (s), self test unsuccessful

Your hard disk drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the ePSA diagnostics.

2000-0145

Hard Drive (d) - S/N (s) self test did not complete

The Hard Drive test did not complete the last test attempted. Check http://support.dell.com for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the ePSA diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0150

Hard Drive - No drive detected.

Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the ePSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0151

Hard Drive (d): S/N (s) - incorrect status: (x) - (s)

The Hard Drive is showing an incorrect status in the diagnostic. Check http://support.dell.com for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the ePSA diagnostics.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

 

Optical Drive

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0147

Optical Drive (d) - self test: (s)

Your CD or DVD drive has indicated a failure.

 
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the ePSA diagnostics.

2000-0152

Optical Drive (d): - incorrect status: (x) (s)

The CD or DVD Drive is showing an incorrect status in the diagnostic. Check http://support.dell.com for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the ePSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive. For instructions, see your user guide.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

 

Video Card

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0331

Video controller - no video controller detected

The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the ePSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with PCI-E expansion card, reseat the card.
  • Reconnect your LCD cable.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

2000-0332

Video memory - Video memory integrity test discrepancy

ePSA diagnostics detected a video memory failure. Please reset the system memory and update the BIOS to most current version/
  • Update to the latest BIOS.
  • Reseat the system memory
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

2000-0333

Video - User provided no input for graphics test

ePSA diagnostics did not record the system user pressing Y or N after the video test. Please ensure that you accurately answer questions that are prompted during the diagnostic.
  • Error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0334

Video - user reported the patterns were not displayed

You may get this error if you answered No to the color test instead of Yes. If you were able to clearly see both the vertical and horizontal color bars without distortion, lines or color problems, re-run the diagnostic and if the bar appear normal, click Yes
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

 

Laptop Monitor

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0321

LCD EDID - unable to access EDID EEPROM

LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

2000-0322

LCD panel - unable to modify brightness

LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0324

LCD panel - user reported LCD BIST colors were not displayed

You may get this error if you answered No to the LCD BIST  test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the LCD BIST diagnostics.
  • If failure continues contact Technical Support

2000-0325

LCD panel - user provided no input for LCD BIST

You may get this error if you gave no answer to the LCD BIST  test. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0326

LCD panel - unable to turn lamp on or off

The backlight lamp was not able to be turned on or off during the diagnostic testing
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0327

LCD panel - unable to use BIOS interface

The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

2000-0328

LCD panel - unable to detect variance in ambient light sensor

The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the ePSA diagnostics.
  • If failure continues contact Technical Support

 
Note:
Portable system batteries basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty or the battery is a GREEN Labeled 3 year battery, battery failures outside the 1st year of use is not covered by the system warranty.


Battery

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0131

Battery - The battery is not installed

This error occurs when ePSA is run and the battery is not installed in the chassis or the battery is not making proper contact with the connectors. Reseat/Reinstall the battery and run the ePSA diagnostic again.

 
  • Turn off your computer and remove the battery. Check for debris or damage. Reinstall the battery. (See your service manual for instructions.)
  • if the battery is out of warranty, consider replacing your battery.
  • If the battery is under warranty contact Technical Support

2000-0132

Battery -The battery is reaching the end of its usable life

The system battery has a limited capability for discharge/recharge cycles and this battery is approaching the end of its usable life. You may need a replacement battery
  • Turn off your computer and remove the battery. Check for debris or damage. Reinstall the battery. (See your service manual for instructions.)
  • if the battery is out of warranty, consider replacing your battery.
  • If the battery is under warranty contact Technical Support

2000-0133

Battery - The battery cannot provide sufficient power

The battery cannot provide sufficient power to operate the system due to a cell or circuit failure of the battery causing the battery to generate less voltage than is required to run the system.
  • Turn off your computer and remove the battery. Check for debris or damage. Reinstall the battery. (See your service manual for instructions.)
  • Reconnect the power cord plug and cables.
  • if the battery is out of warranty, consider replacing your battery.
  • If the battery is under warranty contact Technical Support

 

 

Fan

EPSA Error Code 

Error Message 

What does this mean?

Next Steps


2000-0511

Fan - The (s) fan failed to respond correctly

The system cooling fan failed to respond to test commands (either not running fast enough or not detected). Ensure there is nothing preventing the fan from turning
  • Update to the latest BIOS.
  • Inspect your computer for obstructed air vents.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

2000-0512

Fan - The (s) fan is running faster than expected

The system cooling fan is running faster than expected. If a desktop, ensure the fan sensor is properly connected to the motherboard.
  • Update to the latest BIOS.
  • Inspect your computer for obstructed air vents.
  • Repeat the ePSA diagnostics..
  • If failure continues contact Technical Support

 

Memory

EPSA Error Code

Error Message

What does this mean?

Next Steps


2000-0121

Memory - Memory errors were detected and repaired

The MemRx utility detected and corrected memory errors in your system. Nothing additional is required to be done, the problem is resolved
  • None

2000-0122

Memory - Memory errors were detected and excessive errors were detected

The MemRx utility detected excessive memory errors. Remove half the memory modules and repeat the ePSA diagnostics. Continue this process until faulty module or faulty memory slot is identified. If the issue is resolved by reseating the memory modules, no further testing required.
  • Update to the latest BIOS.
  • Remove half the memory installed,  (See your service manual for instructions.)repeat ePSA diagnostics
  • Continue rotating memory modules in memory slots until faulty memory or slot is identified.
  • If the issue is resolved by reseating the memory modules, no further testing required.
  • If failure continues contact Technical Support

2000-0123

Memory- integrity test discrepancy. (s)
Memory error detected

The ePSA diagnostics detected  memory errors. Remove half the memory modules and repeat the ePSA diagnostics. Continue this process until faulty module or faulty memory slot is identified. If the issue is resolved by reseating the memory modules, no further testing required.
  • Update to the latest BIOS.
  • Remove half the memory installed,  (See your service manual for instructions.)repeat ePSA diagnostics
  • Continue rotating memory modules in memory slots until faulty memory or slot is identified.
  • If the issue is resolved by reseating the memory modules, no further testing required.
  • If failure continues contact Technical Support

 

Event Log

EPSA Error Code

Error Message

What does this mean?

Next Steps


2000-0251

Event log - The log contains failing records

SERVERS ONLY: The BIOS event long contains errors. Check the event log in the BIOS, address the issues listed, clear the log and run the ePSA diagnostics again.
  • This message indicates that the Event Log has not been checked recently. The Event Log provides various BIOS and Diagnostic events.

 

Thermals

EPSA Error Code

Error Message

What does this mean?

Next Steps


2000-0314

Thermal: The (S) reading (DC) exceeds the thermal limit.

The system is running hotter than it should, ensure that the vents are free from obstructions, the fans are turning and check the temperature results on the system health tab.
  • Check Event Log for events related to defective fans or sensors or clogged air vents.
  • Update to the latest BIOS.

2000-0315

Sensor: The (S) reading (DC) is lower than expected.

Sensor: The (S) reading (DC) is lower than expected.
  • Check the Event Log for entries involving sensors reading zero degrees.
  • Update to the latest BIOS.


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