DellConnect Terms and Conditions

DellConnect Terms and Conditions
Dell Connect

The DellConnect program gives Dell Support technicians the ability to remotely access your computer for troubleshooting purposes. Utilizing this tool, support technicians can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen, or take control of your system for troubleshooting purposes. Once your session begins, at any time, you can press the Alt + Esc keys to discontinue the session. More...

Dell will collect statistical usage information about your session. Dell will also access your service tag. While we do not anticipate accessing or collecting other personal information in connection with this program, any personal data inadvertently collected or viewed will be treated in accordance with the Dell Privacy Policy. All information transmitted to Dell during your session will be encrypted.

By downloading, you agree to the Dell Software License Agreement and the Dell Privacy Policy. The use of the DellConnect program is also subject to the terms of your Service Agreement and Terms and Conditions of Sale. By downloading, you also acknowledge that:
  • DellConnect sessions may be monitored or recorded for quality control purposes.
  • Dell's technicians may be located outside of the U.S. You agree that you will not export any controlled technology or software during the remote session unless that export is properly authorized by the U.S. Government.
  • If any illegal activity is discovered during the course of the DellConnect session, Dell reserves the right to report it to appropriate law enforcement agencies.  

Removing the DellConnect software

To remove the DellConnect software from the system, perform the following steps:
  1. Click the Start button.
  2. Double-click the Control Panel icon.
  3. Double-click the Add or Remove Programs icon.
  4. Click to highlight the GTRemote listing.
  5. Click the Remove button.

Methods of Remote Access

This tool offers four different methods of remote access that your technician may choose to use to assist you.

  • Analyzing: 
    • With your explicit permission, the Technician is able to view a detailed snapshot of your system configuration for troubleshooting purposes (free space on hard drive, running programs, settings, preferences etc.).
    • The technician does not have the ability to modify your system with this feature.
    • You will not be able to see what the technician sees while the "Analyzing" feature is active.

  • File / Registry: 
    • With your explicit permission, the technician is able to view, edit, and exchange file and registry information.
    • You are able to hide any folders or files that you do not want the technician to view by simply clicking on the "hide" button that will appear on your screen.
    • You will be prompted to accept or reject each technician operation such as moving or downloading a file.
    • You will be able to view everything the technician is able to view while the "File / Registry" feature is active.

  • View: 
    • With your explicit permission, the technician is able to view your screen and make temporary instructional annotations (notes on your screen).
    • The technician does not have the ability to modify your system with this feature.
    • You will be able to view everything the technician is able to view while the "View" feature is active.

  • Control: 
    • With your explicit permission, the technician is able to take control of your system to troubleshoot and make the necessary fixes.
    • The technician has the ability to modify your system with this feature.
    • You will be able to view everything the technician is able to view while the "Control" feature is active.

Collection and Use of Data

Dell will collect statistical usage information about DellConnect sessions.
 
In addition, as part of this program, Dell will access your unique service tag number, which is defined as personally identifiable information under the Dell privacy policy. While we do not anticipate accessing or collecting other personal information in connection with this program, any personal data inadvertently collected or viewed will be treated in accordance with the Dell privacy policy, which can be found here.

The information encrypted in the data log file sent back to Dell includes:
  • Session ID  - Random number used to identify each DellConnect session
  • Session Log  - A log or recording of all actions from the technician will be captured
  • Date / Time  - Date and time that a session started and ended
  • Internet Explorer  - Version of Internet Explorer installed
  • Service Pack  - Version of Windows service pack installed
  • Computer Type  - Computer model
  • Edition  - Version of Microsoft Windows installed (XP Pro, XP Home, etc.)
  • System Devices  - System profile information (Example: Internet Explorer settings, Hard Drive Free Space, Running Processes)

If you agree to the terms on the left, click the I Agree button

I Agree

Note: You may be asked if you would like to install or run this program.

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