Problems with DVD playback on Dell Dimension and Inspiron

Problems with DVD playback on Dell Dimension and Inspiron

As of December 1st, 2006, some Dell Dimension™ desktops and Inspiron™ notebooks are experiencing issues while playing a DVD with Sonic Cineplayer™ or Windows Media Player™ . Symptoms might include:

  • No dvd playback
  • Distorted or jittery screen
  • Loss of audio

If you are affected by this and have not already received an automatic update to correct it, click the link below to view a corrective patch available for download from Dell’s support site.

For additional information on this issue, click the link below to view Dell’s help article on this issue.

We apologize for the inconvenience.

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