It is possible for the keycap on the internal keyboard to get stuck or come off in the course of using a laptop computer. To put the keycap back on the laptop:

Dell has created an online tutorial on how to put the keycap back on the laptop.
Click here to view the tutorial! - NOTE: English Only

1. Determine how the keycap connects to the laptop system.
   
   
   • Underneath the keycap is a rubber plunger and a plastic scissor spring (see Figure 1 and Figure 2).

   Figure 1: Bottom of Keycap, Scissor, and Plunger on a Laptop Internal Keyboard

   Figure 2: Laptop Internal Keyboard with the Scissor in the Raised Position
   

   • One style of laptop keyboard also includes a scissor support bar (see Figure 3).
     
     
     Figure 3: Optional Support on Laptop Keyboard
     
     
2. Carefully line up the keycap on top of the plastic scissor and press down (see Figure 4).
   

 
Figure 4: Lining up a Keycap and Pressing Down



	Note:
	You might need to wiggle your finger back and forth for the keycap to snap down on the scissor spring. There are two "snaps," one at the top and one at the bottom of the key.



3. If there is a scissor support bar and it has come loose, clip the lower part of the bar on first under the bottom scissor rail, then snap the upper part over the top scissor rail before lining up the keycap to reattach it (Figure 5).
   
    
   Figure 5: Clipping the Support Bar Under the Bottom Rail
   
   

	Note:
	If your keyboard keys are broken, damaged or lost and the above instructions do not resolve your issue, use the links below to contact Dell support.

Click the links below to view the Customer Service contact information:

E-mail Customer Service

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