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Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.
Fan the paper with no more than 100 sheets of paper (Figure 1).

Figure 1: Fan the Paper
Center the paper on the paper support.
Adjust the paper guides so they rest against the edges of the paper (Figure 2).

Figure 2: Place the Paper Between the Guides and Slide Them Against the Paper

Note:

Do not pull on both paper guides simultaneously. When one paper guide is moved, the other adjusts accordingly.

Issue 1.Multiple Sheets Feed Through

Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.
Load fewer sheets than the maximum to check the feed mechanism.
Fan the paper (Figure 1).

Figure 1: Fan the Paper Before Placing it in the Paper Feed Tray
Open the printer and remove any stuck sheets of paper.
Print a test page using the Dell Imaging Toolbox.

Issue 2.The Pages are Wrinkled

Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.
Fan the paper (Figure 2).

Figure 2: Fan the Paper Before Placing it in the Paper Feed Tray
Adjust the paper guides so that they contact the edges of the paper but do not put pressure against the stack (Figure 3).

Figure 3: Adjust the Paper Guides to Touch the Paper Stack
Print a test page using the Dell Imaging Toolbox.

Issue 3.The Pages are Crooked

Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.
On the printer control panel, use the Left and Right Arrow buttons to highlight Maintenance, then press Select.
Use the Left and Right Arrow buttons to highlight Print Test Page, then press Select.

Verify that standard-sized paper is loaded, then press Select to print a Test Page.

Note:

If the Test Page prints normally without the same problem, the problem is related to the document or image you are printing. Use whatever software that was used to create the document for further troubleshooting.

Examine the "L"-shaped color bars at the center of the Test Page (Figure 4) to determine if the colors are properly aligned.

Figure 4: Color Alignment Gauge from the Printer Test Page
Fold the Test Page at the center dotted line and verify that the dot at the top of the page lines up with the circle at the bottom of the page.
If the colors do not line up or the dot does not align with the circle, in the Dell Imaging Toolbox on the Maintenance tab click Align Ink Cartridges, then print another Test Page.

Issue 4.The Paper Jams

Open up the printer and remove any stuck sheets of paper.
Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.
Load fewer sheets than the maximum to check the feed mechanism.
Fan the paper (Figure 5).

Figure 5: Fan the Paper Before Placing it in the Paper Feed Tray
Print a test page using the Dell Imaging Toolbox.

» If theTroubleshooting Did Not Solve the Problem:

Visit the Dell Support Web site.
Under Who Do You Need to Contact?, click the icon or More Details link that appears next to Technical Support.
Click one of the following options that appear under Contact Dell:
- Chat Online with Technical Support
  Use this option to start an online chat session with a Dell Technical Support representative.
- E-mail Technical Support
  Use this option to send an e-mail message to Dell Technical Support.
- Call Technical Support
  Use this option to obtain a telephone number for Dell Technical Support.

	Note:
	When contacting Dell Technical Support, please have the product information and Service Tag number available.

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