1. Make sure that latest Ultra Wideband Adapter (UWB) Drivers are installed.




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2. Make sure the wireless switch on the computer is on.




	Note:
	For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.




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3. Ensure the wireless hub is associated. Perform the association steps, for more information refer to the Association and Setup section.




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4. Make sure the A/C power adapter is plugged into the Belkin wireless USB hub (Figure 1).

(When the wireless USB hub is already on, unplug it to power it off, then plug it back in.)


Figure 1: Back of Belkin Wireless Hub



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5. Ensure the wireless USB devices are at least within 5-6 feet (2-3 meters) of each other.




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6. Check the lights on the Belkin wireless USB hub (Figure 2).


Figure 2: Belkin Wireless Hub Lights Location



LED above AC Adapter Connector

• LED Off — the hub is not receiving any power from AC adapter.
  
• LED Solid Blue — hub is receiving power but is not connected.
  
• LED Flashing Blue — hub has a wireless connection.



LED above each USB Port

• Off — No USB device plugged in.
  
• Green — USB device recognized.
  
• Amber — Over-current condition.



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7. Run the Ultra Wideband Adapter Diagnostics.

• If any of the Diagnostics fail or the hub will not power on,
  Contact Technical Support.

Issue 6:

Association, Setup, Usage and Troubleshooting     for the Dell™ 420 Ultra Wideband Adapter

• Association and Setup
  
• Usage and Device Connection to the Docking Station
• Using the Dell Wireless USB Manager
• Dell Wireless Docking Station Reset
• Troubleshooting
  

• Cable Association - completes the association process using a one-time cable connection to the wireless docking station.
• PIN Association - completes the association process wirelessly by entering the PIN code. The code is located on a label on the bottom of the docking station.

Cable Association Method:

1. Click Start, then All Programs, then click Dell UWB.




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2. Click Wireless USB Manager.




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3. Double-click the wireless USB manager icon in the system tray .
   The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.




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4. Connect one end of the provided USB cable to the mini-USB port on the wireless docking station and the other end to a USB port on the computer.




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5. After a few seconds the dock will automatically be added to the Connection Manager (Figure 1).
   
   
   Figure 1 - Dock added to the connection manager.
   



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6. Unplug the USB cable from the computer and the docking station. The icon on the Connection Manager window will indicate if the docking station is connected wirelessly or not. A grayed out icon indicates no wireless connection and a green icon indicates that the wireless connection was established successfully.




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7. In the Connection Manager, set the Connection Mode to decide if the wireless docking station will connect to the computer automatically or manually when it is within connection range. The Display Name (icon name) of the wireless docking station can be changed in the Wireless USB Manager if desired. Click Finish to accept.
   
   

   	Note:
   	The Connection Mode can be changed at any time in the Connection Manager.

PIN Association Method:

1. Click Start, then All Programs, then click Dell UWB.




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2. Click Wireless USB Manager.




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3. Double-click the wireless USB manager icon in the system tray .
   The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.




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4.  On the Wireless USB Manager screen, click Add New Device located in the lower right corner. The computer will scan for new devices.




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5. When the scan completes, the Enter PIN message will pop up. Key in the PIN code which is located on a label on the bottom of the docking station and click Connect.




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6. Once the correct PIN Code is entered and the connect scan completed, the Connection successful! message will appear. Click Next to continue.
   
   
   • If  the wrong PIN Code is entered, the Connecting message will appear, but will not succeed. A message No wireless devices found will appear. Click OK to the message. The interface will go back to step 3 of PIN association above, to try again.
     
   
   

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7. The Connection Mode message is displayed after the PIN code is accepted. Set the Connection Mode to decide if the wireless docking station will connect to the computer automatically or manually when it is within connection range. The Display Name (icon name) of the wireless docking station can be changed in the Wireless USB Manager if desired. Click Finish to accept.
   
   

   	Note:
   	The Connection Mode can be changed at any time in the Connection Manager.

• The video throughput is reduced with multiple monitors.


• Multiple wireless docks in same location and on the same channel will impact performance.
• Performance in general is impacted due to the processor speed, memory available and resources in general.
  

1. Connect the DVI cable to the docking station and the monitor and power on the monitor.




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2. Right click the Wireless USB Display icon in the system tray.
   The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.




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3. Select either Extend mode (which provides additional screen space to use) or Mirror mode (which duplicates the PC screen on the monitor).




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4. Select desired screen resolution.
   
   

   	Note:
   	If the computer is set to go to “sleep” when the lid is closed, then the wireless docking station cannot maintain or establish a connection while the lid is closed. Re-opening the lid and resuming the computer will allow the wireless docking station to re-connect to the computer. If the computer is set to “do nothing” when the lid is closed, then the wireless docking station can stay connected to the computer even while the lid is closed. The USB devices and monitor plugged into the wireless docking station will be available to use. Closing the lid may reduce the range of the wireless connection since the antennas are in the top of the lid. For long range connections it is advised to keep the lid open. When Extend mode is enabled, losing the lid will not automatically switch back to single display mode, meaning only half of the desktop will show on the external monitor. Video playback through the wireless dock may be limited to a 50% window depending on computer resources.

• The Connection Manager area of the screen allows you to observe the connection status of the wireless docking station, modify the Display Name, change the Connection Mode, and delete or disconnect the device.
  
  
  • Rename – Single click the device icon. Expand the Options menu and select Rename. This allows you to change the name that is displayed under the device icon.
  • Delete – Under the Options menu select Delete. The icon will be deleted and you will no longer be able to connect the wireless docking station to the PC unless you perform association once again.
  • Disconnect – Under the Options menu select Disconnect. The device will be disconnected from the PC and the Connection Mode will automatically be changed to Manual.
  • Connect – This will only be enabled under the Options menu if the device is in the Manual Connection Mode. Select Connect to manually connect the wireless docking station to the PC.
  • Automatic (Connection Mode) – Select this if you want the wireless docking station to connect automatically to the PC any time the wireless docking station is in range.
  • Manual (Connection Mode) – Select this if you do not want the device to connect automatically. To connect the wireless docking station to the PC in this mode, you must click the icon and select Connect under the Options menu.
    
    
• The UWB Radio and Host Settings area allows you to change channel, select audio output, turn on/off radio, and run diagnostics.
  
  
  • Radio Status - This allows you to switch the Wireless USB radio on or off.
  • Audio Select - Select to send audio output to the PC or to external speakers connected to the wireless docking station
  • Host Settings - Select channels manually in this area. For optimized performance, it is advisable to set the channel select to Auto.
  • Diagnostics - The top button checks if the PC's UWB card is working properly. The second button checks the area for other UWB Devices. The last button displays what the current channel is.

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Dell Wireless Docking Station Reset

To delete all associations stored on the wireless docking station, locate the Reset button on the rear panel of the wireless docking station and hold it down for 10 seconds. The associations will be lost, and you will have to re-establish associations if needed. To reconnect to a computer, you must perform the association process again with that computer. Refer to the Association and Setup section for instructions to re-associate the wireless docking station.
 

	Note:
	The previously paired devices will remain in the Connection Manager, but grayed out. Deleting the icon that represents this wireless docking station is advised to avoid later confusion.

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Troubleshooting

• The wireless docking station is powered on, but is not connecting to the computer.
  
  
  1. Insure the wireless USB card drivers for the computer are installed.
  2. Ensure the wireless USB card on the computer is functioning properly by checking that the external radio switch on the computer is set to ON and the radio is enabled in the Wireless USB Manager.
  3. Ensure the wireless docking station is associated. Perform the cable or PIN association steps. Refer to the Association and Setup section to re-associate the wireless docking station (the antenna light is on when associated).
     
  4. Try connecting the computer to another wireless dock if available.
  
  
  
• The wireless docking station is connected to my computer, but there is no video being broadcast to the external display.
  
  
  1. Check that the display is powered on and securely connected to the wireless docking station.
  2. The resolution setting from the computer may be too high for the display. Check the maximum allowable resolution of the display and set the resolution on the computer accordingly.
  3. Test the monitor and cables by connecting them directly to a computer.
     
  
  
• The video and audio playing from the wireless docking station is choppy, slow, drops frames, etc.
  
  
  1. Bring the computer closer to the wireless docking station.
  2. Place the wireless docking station where there are no obstructions blocking the line of sight between it and the computer.
     
     
     • The UWB technology used in the computer and wireless docking station has a maximum range of about 30 feet (10m). This is under ideal conditions with no obstructions or other wireless devices nearby to cause interference. Walls or other obstructions between the computer and the wireless docking station may reduce the range and interfere with the signal. Other wireless devices such as cell phones or other wireless computers may also interfere. Devices such as microwaves or electric motors such as in fans and refrigerators should not be set close to the computer or wireless docking station as these devices may give off electromagnetic interference (EMI) which can degrade the signal.     
     
     
     
• The wireless docking station will not power on.
  
  
  1. Check that the power adapter in plugged in and is securely connected to the wireless docking station.
  2. Look at the front of the wireless docking station make sure the power light is on.
  3. If the power light is off try a known-good power adapter.
  
  



• The wireless docking station does not recognize a USB device plugged into it.
  
  
  1. Make sure the USB device works by trying it on the computer, then try it in another USB port on the wireless hub.
  2. Load the USB device drivers (if any).
     
  
  
  

After performing all the steps above and the Wireless USB adapter will not connect or the wireless docking station will not power on, Contact Technical Support.

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