Article Summary:

This article helps to resolve audio issues on a Windows-based computer.

Microsoft has created a detailed step-by-step troubleshooter for common audio problems. The troubleshooter detects the version of Windows your computer is running and adapts troubleshooting to match. Visit the Troubleshooting Audio Problems in Windows site to quickly resolve common audio problems.

Drivers and BIOS settings can often be the cause of minor issues when playing back sound. Be sure to update your drivers regularly to take full advantage of your computer.

To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article:

Pre-Boot System Assessment (PSA) Diagnostics Error Codes

Be sure that your computer is running with the latest updates for Windows. Visit the Windows Update website to be sure your computer is fully updated.

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