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Dell Solution Network: Knowledge Base Article

No Post, No Power.

Journal ID:   09328MNLK8
Article ID:  361764
Date Published:  9/30/2009
Last Revised:  10/14/2009

Table of Contents
 No Post, No Power
» No Post, No Power

Table of Contents:

  1. Known-good Power Outlet
  2. Remove non-essential peripherals
  3. Remove and Reseat Basic Hardware items
  4. Contact Us

    Step 1: Known-good Power Outlet.

    Try a Known-good power outlet.

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    Step 2: Remove non-essential peripherals

    Except for the monitor, keyboard, and mouse, remove all external peripherals including:

     Note:
    An external peripheral is a device that connects to a port on the front, side or back of the computer, like a printer or memory key.
    • Scanner
    • Printer
    • Modem or Network cables
    • Personal Digital Assistant (PDA)
    • USB flash drive or other external Hard Drive
    • Any other external devices (e.g., USB-attached devices)
    • Remove the computer from the docking station, if you are using one.

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    Step 3: Remove and Reseat Basic Hardware items

    Remove and Reseat the items below in the order mentioned. Please be sure the computer is off and not connected to any power when removing these items.

    Laptop

    1. AC Adapter
    2. Battery
    3. Memory
    4. Hard Drive

    Desktop

    1. Power Cord
    2. Memory
    3. Hard Drive
    For instructions on how to remove these items see the Service Manual.

    Click Here for the Service Manual.

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    Step 4: Contact Us

    Contact Dell Technical Support for further support.

    Click Here to Contact Technical Support

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