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Dell Solution Network: Knowledge Base Article

USB Connectivity Issues

Journal ID:   09328RRSG8
Article ID:  361761
Date Published:  10/8/2009
Last Revised:  10/27/2009

Table of Contents
 USB Connectivity
» USB Connectivity

Table of Contents:

  1. Known-good USB Port
  2. Update the Chipset Driver and BIOS
  3. Run the Dell 32 bit Diagnostics

    Step 1: Known-good USB Port.

    Try a known-good USB Port.

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    Step 2: Update the Chipset Driver and BIOS

    An out of date Chipset Driver or BIOS can cause abnormal USB issues.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS.
    Click here for Installation Instructions

    Cick Here to Launch the Dell Drivers and Downloads Website

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    Step 3: Run the Dell 32 bit Diagnostics

    Run the Dell 32-bit Diagnostics on the Chipset or USB controller.

    Cick Here for Instructions to run the Dell Diagnostics

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