Table of Contents:

1. What is WiMAX?
   
2. Turning WiMAX On and Off
   
3. First Time Connection
   
4. Making a Connection with a Unknown WiMAX Network
   
5. Configuring your Firewall
   
6. Connecting to a Home Network
   
7. Searching for WiMAX Networks
   
8. Automatic/Manual Connection
   
9. Disconnecting from WiMAX
   
10. Unsubscribing to WiMAX
    
11. Receiving WiMAX Updates
    
12. Error Messages and Troubleshooting
    

Issue 1:What is WiMAX?

WiMAX is a next generation wireless network communications technology. WiMAX is similar to Wi-Fi, except that WiMAX provides high-speed, broadband access at speeds similar to DSL and cable connections over a much larger area. For fixed WiMAX stations, the range of coverage may encompass several square miles. WiMAX networks also enjoy less interference than Wi-Fi.

WiMAX Benefits

• You could be in a bus traveling across the city, and remain continuously connected to the internet.
• Video conferencing from the park.
• Looking up the nearest local bookstore or getting directions to a restaurant while on the move.
• Downloading movies while at the soccer field.
• Streaming radio and television broadcasts off the Internet.
• Staying productive on the road without searching for hotspots.

Issue 2:Turning WiMAX On and Off

• Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.

1. Click Start:  (in Windows® Vista® or Windows 7), 

   start

    (in Windows® XP).
   
   

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2. Click All Programs.




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3. Click Intel PROSet Wireless.




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4. Click WiMAX Connection Utility.




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5. Click the radio button to the left of WiMAX On or WiMAX Off.




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• In Microsoft® Windows Vista® or Windows 7 it may be necessary to right-click the WiMAX icon and select WiFi On to regain Wi-Fi connectivity after turning off WiMAX.
  
  
• Even after turning off WiMAX the Wi-Fi connectivity my not return, it will be necessary to Restart the computer.

Issue 3:First Time Connection

1. During your first connection to a WiMAX network, you will open an account with the WiMAX network service provider. Your laptop will connect to a internet portal managed by the network service provider, where you can subscribe for WiMAX service with the provider.




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2. The exact process for registering and subscribing may vary, based on the WiMAX network service provider. Once the subscription process is complete, you will have full access to the internet via WiMAX. There are two kinds of WiMAX networks, known networks and unknown networks. A known network is a pre-activated network: one already recognized by your computer, A known network has a name (for example, Clear Network), and registration and subscription are easy.




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3. Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.




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4. During this process, your firewall may ask for permission to allow communication between the WiMAX activation and provisioning site, and your computer. To complete the activation process, you will need to permit this communication or see Configuring your Firewall.




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5. Make sure the Intel® PROSet/Wireless WiMAX Connection Utility is running, if not or unsure see the Turning WiMAX On and Off section for more information.




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6. Ensure WiMAX is set to On.
   
   
   • After a short interval, a known network (for example, Clear Network) should be listed under Networks available to connect. If a known network is not listed, click Search for Networks, this will perform a fast search. When a known network is not listed after the search completes, see:
     Making a Connection with a Unknown WiMAX Network
   
   

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7. Choose a network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
   
   
   • The icon shows when connected to the WiMAX network.
   
   

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8. Open your Internet browser.
   
   

Issue 4:Making a Connection with a Unknown WiMAX Network

1. When no networks are listed, check the following website to determine if WiMAX is available near you, Clear.com .
   
   

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2. Choose a unknown network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
   
   
   • The icon shows when connected to the WiMAX network.
   
   

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3. Open your Internet browser, and follow the instructions to subscribe and activate an account.
   
   

Issue 5:Configuring your Firewall

For communication to work on the WiMAX network, a specific port has to be open, namely, port number 2948.

Click one of the three Operating Systems below for instruction on how to open a port in the windows firewall:

Refer to (Table 1) for links to the most common brands of firewalls for instructions on how to open a port.

Firewall Vendor	Web Site
McAfee	http://mcafee.com/us/
Norton (Symantec)	http://www.symantec.com/norton/index.jsp
Norton (Symantec)	www.citizen-systems.com
SyGate	http://smb.sygate.com
ZoneAlarm	www.zonealarm.com

Table 1: Most Common Brands of Firewalls

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Issue 6:Connecting to a Home Network

When going to a new city or area, the WiMAX service provider in your previous location (your home network) may also be listed in your new area. If your home network is not listed in your new location, you will need to activate service with a new service provider in the new area, just as you did for the first WiMAX network service provider. To do this, see First Time Connection.

• Activating service with a new WiMAX network service provider does not cancel or change the agreement you have with your current service provider.

1. Make sure the Intel® PROSet/Wireless WiMAX Connection
   Utility is running, if not or unsure see the Turning WiMAX On and Off
   section for more information.




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2. Ensure WiMAX is set to On.
   
   
   • After a short interval, a Home network should be listed under Networks available to connect. When a Home network is not listed, click Search for Networks, this will perform a fast search. When a Home network is still not listed after the search completes, see the Exhaustive Search section of Searching for WiMAX Networks or check the following website to determine if WiMAX is available near you, Clear.com .
   
   

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3. Choose a network and connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
   
   
   • The icon shows when connected to the WiMAX network.
   
   

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4. Open your Internet browser.
   
   

Issue 7:Searching for WiMAX Networks

1. Make sure the Intel® PROSet/Wireless WiMAX Connection Utility is running, if not or unsure see the Turning WiMAX On and Off section for more information.




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2. Ensure WiMAX is set to On.

• When the message The hardware radio switch is off. To connect turn on the hardware radio switch appears, refer to the Error Messages and Troubleshooting section.

1. Click Search for Networks, this will perform a fast search.

1. Click Options.




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2. Click Search for Networks (Exhaustive), this will perform a exhaustive search.




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3. On the Intel® PROSet/Wireless WiMAX window, click Yes.

• When no networks are found you can use following website to determine if WiMAX is available near you or how to contact your service provider for additional assistance, Clear.com .

Issue 8:Automatic/Manual Connection

The Intel® PROSet/Wireless WiMAX Connection Utility is set by default for manual connection. This means that to connect to a WiMAX home network, you must select it in the Networks available to connect list and click Connect (or double-click on the network).

You can configure the utility to perform automatic connection to the first available home network. This means that whenever you turn on the laptop, the utility will connect to that network (unless you are of range).

To turn automatic connection on:


1. Click Options.




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2. Click Preferences.




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3. Click the Connection tab.




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4. Select Turn on auto connect mode.




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5. Click Save.

Issue 9:Disconnecting from WiMAX

1. On the main window, Click Disconnect.

Issue 10:Unsubscribing to WiMAX

To unsubscribe from a WiMAX service provider, you need to contact the service provider. You cannot unsubscribe using the Intel® PROSet/Wireless WiMAX Connection Utility.

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Issue 11:Receiving WiMAX Updates

Periodically, your network service provider may need to update your WiMAX connection settings or your WiMAX software. The Intel® PROSet/Wireless WiMAX Connection Utility will prompt with the following message:

"WiMAX updates are available. These updates are critical for normal operation of WiMAX. Download the updates now?"

1. Click Yes.
   
   

Issue 12:Error Messages and Troubleshooting

• Not Connected
• Unable to Connect to the Network
• WiMAX is Off
• Another Utility is Managing the WiMAX Adapter
  
• Not Ready
• The Radio Hardware Switch is Off
• Can't Find any Networks
• The Intel PROSet WiMAX Utility Will Not Start
  
• The Intel PROSet WiMAX Utility is Not Listed
  
• The Connection is Slow or Drops
• Can't Connect to a Wi-Fi Connection
• The WiMAX Software Stops Responding
• The WiMAX Adapter Still Will Not Connect
  

You are currently not connected to a WiMAX network.

This message does not imply an error, but only that you are not connected and there are no home networks available to connect to.

You can perform a fast network search, which searches for previously connected networks, or an exhaustive network search, which searches for all WiMAX networks, including networks that you have not previously connected to.

For more information on how to search for WIMAX networks refer to Can't Find any Networks section.

 Note:

An exhaustive network search may take several minutes and will consume more power than a fast search.

This may be for one of the following reasons:

• You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength. You can contact your service provider for that information at, Get WIMAX .



• You are in an area where WiMAX signal quality is poor. You may be too close to a wireless access point or microwave oven, both of which can interfere with your WiMAX connection. Make sure such devices are located at least 7ft (2 meters) from your WiMAX adapter.
  
  
• You turned on the Wi-Fi radio. WiMAX and Wi-Fi cannot operate at the same time. Turning On the Wi-Fi radio will disconnect your WiMAX connection, and, turning on WiMAX will disconnect your Wi-Fi connection, for more information on how to turn WIMAX on refer to the WiMAX is Off section.
  
• You turned off the WiMAX hardware radio switch. On some laptops, a WiMAX hardware radio switch lets you turn On or Off WiMAX radio. If present, turn the WiMAX hardware radio switch back on, for more information on how to turn the hardware radio switch on refer to the The Radio Hardware Switch is Off section
  
  
• Service from your WiMAX network service provider has been interrupted. Contact your service provider for additional assistance at: Get WIMAX .

1. Click Start:  (in Windows® Vista® or Windows 7), 

   start

    (in Windows® XP).
   
   

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2. Click All Programs.




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3. Click Intel PROSet Wireless.




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4. Click WiMAX Connection Utility.




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5. Click the radio button to the left of WiMAX On.

The WiMAX utility cannot manage the WiMAX adapter while another utility is also managing the WiMAX adapter and will need to be closed.

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Download and install the latest drivers for your WiMAX adapter installed in your computer, for more information on how refer to:

 Note:

The drivers are located in the Network category.

Make sure the wireless switch is on.

	Note:
	For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.

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Have the Intel PROSet WiMAX Utility Do an Exhaustive Search

You may want to go outside and test the connection and try to move to higher ground, such as a hill.



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1. Click Options.




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2. Click Search for Networks (Exhaustive), this will perform a exhaustive search.




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3. On the Intel® PROSet/Wireless WiMAX window, click Yes.
   
   

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4. When any WiMAX networks appear connect to it, either by double-clicking it, or by selecting it and then clicking Connect.
   
   

 Note:

The drivers are located in the Network category.

 Note:

The drivers are located in the Network category.

This may be for one of the following reasons:

• You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength. You can contact your service provider for that information at, Get WIMAX .



• You are in an area where WiMAX signal quality is poor. You may be too close to a wireless access point or microwave oven, both of which can interfere with your WiMAX connection. Make sure such devices are located at least 7ft (2 meters) from your WiMAX adapter.
  
  
• You turned on the Wi-Fi radio. WiMAX and Wi-Fi cannot operate at the same time. Turning On the Wi-Fi radio will disconnect your WiMAX connection, and, turning on WiMAX will disconnect your Wi-Fi connection, for more information on how to turn WIMAX on refer to the WiMAX is Off section.
  
• You turned off the WiMAX hardware radio switch. On some laptops, a WiMAX hardware radio switch lets you turn On or Off WiMAX radio. If present, turn the WiMAX hardware radio switch back on, for more information on how to turn the hardware radio switch on refer to the The Radio Hardware Switch is Off section
  
  
• Service from your WiMAX network service provider has been interrupted. Contact your service provider for additional assistance at: Get WIMAX .

• Wi-Fi and WiMAX cannot operate at the same time. When Wi-Fi is connected, turning on WiMAX will disconnect the Wi-Fi.

1. Click Start:  (in Windows® Vista® or Windows 7), 

   start

    (in Windows® XP).
   
   

---



2. Click All Programs.




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3. Click Intel PROSet Wireless.




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4. Click WiMAX Connection Utility.




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5. Click the radio button to the left of WiMAX Off.




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• In Microsoft® Windows Vista® it may be necessary to right-click the WiMAX icon and select WiFi On to regain Wi-Fi connectivity after turning off WiMAX.
  
  
• Even after turning off WiMAX the Wi-Fi connectivity my not return, it will be necessary to Restart the computer.

For repair instructions, follow the instructions in the section below that matches the Start button on the computer (located in the lower left corner).

start

(Windows XP)

1. Save any work open and close all programs.
   
   

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2. Click the Start button, then click Control Panel.




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3. Double-click Add or Remove Programs.




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4. Click Intel® PROSet/Wireless WiMAX Software.




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5. Click Click here for support information.
   
   

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6. Click Repair.
   
   

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7. When the process is completed, click Close.
   
   

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(Windows Vista or Windows 7)

1. Save any work open and close all programs.
   
   

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2. Click the Start button, and then click Control Panel.




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3. Click Classic View in the upper left-hand corner.




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4. Double-click Programs and Features.




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5. Click Intel® PROSet/Wireless WiMAX Software.
   
   

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6. Click Repair above the listings of the installed programs..
   
   

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7. Click Repair.
   
   
• The User Account Control window may appear. If so, click Allow.



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8. The process is completed when the Intel(R) PROSet/Wireless WiMAX Software window closes.
   

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The WiMAX Adapter Still Will Not Connect

Make sure to have performed the following steps listed below:

(For more information on how to perform these step refer to the links above.)

• Make sure the wireless switch on the computer is on.




	Note:
	For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.



• Make sure the latest driver is installed, for more information refer to:
  
  "How to Use the Drivers and Downloads Website"
  
  
• Make sure to select whether you want the WiMAX radio on or the Wi-Fi radio.
• Make sure the computer is in a area of WiMAX coverage.
• Make sure your account is active.
• Reset the WiMAX adapter:
  
  1. Open the Intel PROSet/Wireless WiMAX Connection Utility.
  
  
  2. Click Options.
  
  
  3. Click Advanced.
  
  
  4. Click the Adapter tab.
  
  
  5. Click Reset WiMAX Adapter.
  
  
• Restore to Factory Default Settings:
  
  1. Open the Intel PROSet/Wireless WiMAX Connection Utility.
  
  
  2. Click Options.
  
  
  3. Click Advanced.
  
  
  4. Click the Troubleshooting tab.
  
  
  5. Click Restore Factory Default Settings.