This article discusses an issue in which a message prompts for the Sonic Update Manager CD-ROM when starting the computer. This article describes how to resolve this issue.

When starting the computer, the following message appears in a Sonic Update Manager window:

The feature you are trying to use is on a CD-ROM or other removable disk that is not available.

Insert the 'Sonic Update Manager" disk and click OK.

This issue may be caused by program entries that are related to the Sonic Update Manager program.

To resolve this issue, use the following methods:

• Download and apply a hotfix from Sonic. The file name of the hotfix is Isum_hotfix.exe.
• Use the Windows Installer CleanUp Utility to remove entries that reference Sonic Update Manager.

1. Open a Web browser such as Windows® Internet Explorer®, and then download the file isum_hotfix (.EXE).
   

2. In the File Download - Security Warning window, click Run.

3. In the Internet Explorer - Security Warning window, click Run.

4. In the Sonic - ISUM Hotfix Setup window, click Yes to install the hotfix.

5. When prompted to restart the computer, click Yes.

1. Download and install the Windows Installer CleanUp Utility. To do this, follow these steps:

   1. Open a Web browser such as Internet Explorer, and then browse to the following Microsoft Knowledge Base Article: "Description of the Windows Installer CleanUp Utility" Article ID: 290301.

   	Note:
   	For more information about the Windows Installer CleanUp Utility, see the Readme file information in the Contents of the Readme.txt file section of the article.

   2. In the More Information section of the article, click Download the Windows Installer CleanUp package now.

   3. In the File Download - Security Warning window, click Run.

   4. In the Internet Explorer - Security Warning window, click Run.

   5. Follow the on-screen instructions to install the Windows Installer CleanUp Utility.

2. Run the Windows Installer CleanUp Utility. To do this, click Start, point to All Programs, and then click Windows Installer Clean Up.

For help on how to troubleshoot DVD movies that do not play, refer to the Dell Knowledge Base Article: "How Can I Troubleshoot Audio Playback for Play DVD in Microsoft® Windows® XP Media Center Edition 2004" Article ID: 171591

For more information about support on Sonic software products, visit the Sonic Support website.

For additional troubleshooting help, see the following Dell resources:

• Dell Community Forum - Software - Other Software

  Find out what other users in the Dell user community are saying. The Dell Community Forums provide a place for Dell users to discuss support topics, to learn, and to help each other.

• E-mail Dell

  Communicate by e-mail with a Dell representative.