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» Summary

Article Summary:

SPRTCMD.EXE is a file used by Dell Support Center. The error occurs if Microsoft Windows XP does not have the Microsoft .NET Framework Version 2.0 installed. The .NET Framework 2.0 must be installed to prevent the error from reoccurring.

» Download and Install .NET Framework Version 2.0

You will need to download and install the Microsoft .NET Framework 2.0. The Microsoft .NET Framework is an application available from Microsoft that enables various types of .NET-dependent programs to be installed and run on your computer.

	Note:
	You will need to be connected to your Internet connection in order to complete the steps to install the .NET Framework.

Click the following link:
.NET Framework Version 2.0
The Microsoft .NET Framework Version 2.0 Redistributable Package (x86) screen appears. A gray Download button is visible near the center of the page.
Click Download.
The File Download window appears.
Click Save.
The Save As window appears
Click to select Desktop from the pull-down menu in the Save In box.
Click Save.
The file will be downloaded, and then the Download Complete window appears.
Click Close.
A Dotnetfx.exe icon appears on the desktop.
Double-click the Dotnetfx.exe icon on your desktop.
The message Would you like to install Microsoft .NET Framework Package? appears.
Click Yes.
The Microsoft .NET Framework 2.0 Setup window appears.
Click Next.
The License Agreement window appears.
Read the license agreement.
Click to select I accept the terms of the License Agreement, and then click Install.
The message Installing components appears.
After a few moments, the message Microsoft .NET Framework 2.0 has been successfully installed appears.
Click Finish.
You will be returned to your desktop.

Microsoft .NET Framework 2.0 is now installed.

» Restart the Computer

Find the section below that has the same icon that matches the Start button located in the lower left corner of the computer screen.

Click

start

.

Click Turn Off Computer.
- When using Classic Start menu click Shut Down.
Click Restart.
- When using Classic Start menu use the drop down menu and select Restart.

Vista

Click the Start button.

Click the arrow to the right of the lock icon.
- When using Classic Start menu click Shut Down.
Select Restart.

When using Classic Start menu use the drop down menu and select Restart.

	Note:
	If the computer will not shut down, it may be necessary to press and hold the power button for 10 seconds to force the system to power off. Press the power button again to power on the computer.

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