Technical Support for Latitude D830

Support Options

Support Home Page

Dell Solution Network: Knowledge Base Article

Bluetooth Module Problems After Changing From Microsoft® Windows Vista® to Windows® XP

Journal ID:   10040D1WP4
Article ID:  337367
Date Published:  9/9/2009
Last Revised:  2/2/2010

Table of Contents
 Solutions for Bluetooth Problems After Installing Windows® XP
 Call Us to Help You Speed Up, Configure, And Optimize Your PC
» Solutions for Bluetooth Problems After Installing Windows® XP

Table of Contents:


Select the Bluetooth adapter installed in the computer.
  1. Click here if a Bluetooth 350 adapter is installed
  2. Click here if a Bluetooth 355 adapter is installed
  3. Click here if a Bluetooth 360 adapter is installed

If you do not know which Bluetooth Module to select, refer to the Dell KB Article: "Find Out Which Bluetooth Module Is in Your Dell™ Computer" Article ID: 335268.

Bluetooth 350

    The Bluetooth adapter is in the incorrect mode for use in Windows XP and the reason for the Toshiba Bluetooth Stack trial period message.

  1. To download the utility to change the adapter mode, Click Here.

    This allows the Bluetooth module to use the native Microsoft drivers. This will resolve the error that appears regarding the Toshiba Bluetooth Stack trial period.


  2. Click Save



  3. In the Save As window click Save.



  4. Make sure the check box next to Close this dialog box when download completes is not checked.



  5. Click Run.



  6. Follow the onscreen instructions that appear.



  7. The Toshiba Bluetooth software will need to be removed if it has been installed. For instructions on how to do this, refer to the Dell Knowledge Base Article: "Installing Built-in Windows® Drivers for the Dell™ 350 Bluetooth® Module " Article ID: 303833.


Back to Top

Bluetooth 355

  1. The Bluetooth 355 adapter appears to be turned off and is not detected by Windows.



  2. To download the utility to turn the adapter back on, Click Here.



  3. Click Save



  4. In the Save As window click Save.



  5. Make sure the check box next to Close this dialog box when download completes is not checked.



  6. Click Run.



  7. Follow the onscreen instructions that appear.


Back to Top

Bluetooth 360

Currently there is no supported solution for the Bluetooth 360 module purchased with Windows Vista to work in Windows XP.
Back to Top


Back to Top

» Call Us to Help You Speed Up, Configure, And Optimize Your PC

We're here to help! Home users, call us at 1-866-934-3355 to help you speed up, configure, and optimize your PC.
Solution Station is a premium service with reasonable fees available 24x7 to get you set up, protected, and upgraded!
Visit The Dell Download Store
   Great value on top software titles. Get immediate access.
   Re-download anytime. Protect the environment.
Click here and start saving now!
Parts for Your Dell! It's simple to find Dell branded spare parts & upgrades that are validated compatible and quality tested to work with your Dell system.
Find upgrades now!

Back to Top

Toolbar

Printable Version
Contact Us
Start a New Search
Look up a journal

Was this Page Helpful?
Provide Feedback
Shop
Solutions
Services
Systems
Software & Peripherals
Support
Home Users
Small Businesses
Enterprise IT
Community
Join the Discussion
Share Your Ideas
Read our Blog
Ratings & Reviews
Community Home
About Dell
Investor Relations
News
Company Information
Corporate Responsibility
All About Dell
My Account
Sign-in / Register
Order Status

Laptops | Desktops | Business Laptops | Business Desktops | Workstations | Servers | Storage | Services | Monitors | Printers | LCD TVs | Electronics
© 2010 Dell | About Dell | Terms of Sale | Unresolved Issues | Privacy | About Our Ads | Dell Recycling | Contact | Site Map | Feedback
AT | AU | BE | BR | CA | CH | CL | CN | CO | DE | DK | ES | FR | HK | IE | IN | IT | JP | KR | ME | MX | MY | NL | NO | PA | PR | RU | SE | SG | UK | VE | ALL

Regular-sized Text
snEB11