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Dell Solution Network: Knowledge Base Article

Pre-Boot System Assessment (PSA) Diagnostics Error Codes for Portable Computers

Journal ID:   10040L69K4
Article ID:  300428
Date Published:  2/8/2010
Last Revised:  2/8/2010

Table of Contents
 How to run PSA Diagnostics
» How to run PSA Diagnostics

Article Summary: Instructions on how to run the PSA Diagnostics on Dell Computers to check for Hardware problems.

Table of Contents:

  1. Start the PSA Diagnostics
  2. Error Code List
  3. What to do if you received an Error code

    Step 1: Start the PSA Diagnostics

    1. Restart the system.


    2. At the Dell logo screen, press <F12>.

    3.  Note:
      The Inspiron Mini 9 does not have an F12 key, to access the boot options you have to press <0> at the Dell logo screen.

    4. At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA.


    5. Write down any error codes listed.


    6. Use the list provided in the next section to see what the error code means.


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    Step 2: Error Code List

    If you receive an error during PSA Diagnostics, look below for the associating error code.

    Error Code

    Error Message

    PSA 1000-0111
    PSA+ 2000-0111

    (Name of Exception) exception occurred at selector XXh offset XXh.

    PSA+ 2000-0112

    CPU (x): Processor machine check exception error.

    PSA+ 2000-0113

    Processor machine check error detected.

    PSA 1000-0122

    Memory test initialization failure.

    PSA 1000-0123
    PSA+ 2000-0123

    Memory integrity test failed.

    PSA 1000-0141
    PSA+ 2000-0141

    No drive detected.

    PSA 1000-0142
    PSA+ 2000-0142

    Drive Self Test failed. Status byte = XXh.

    PSA 1000-0143
    PSA+ 2000-0143

    Drive Smart read command failed.

    PSA 1000-0144
    PSA+ 2000-0144

    No support for Drive Self Test.

    PSA 1000-0145
    PSA+ 2000-0145

    Timeout waiting for Drive Self Test to complete.

    PSA 1000-0146
    PSA+ 2000-0146

    DST Log contains previous error(s).

    PSA 1000-0147
    PSA+ 2000-0147

    Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

    Unit (d): Optical drive BIST – (s).

    PSA 1000-0148
    PSA+ 2000-0148

    IDE ERROR: status (x) (s)

    PSA+ 2000-0149

    No optical drive detected

    PSA 1000-0212
    PSA+ 2000-0212

    CMOS failed the pattern test.

    PSA 1000-0213
    PSA+ 2000-0213

    The CMOS battery failed

    PSA 1000-0214

    Failure in DMA %s Port: XXh.

    PSA 1000-0221
    PSA+ 2000-0221

    Interval Timer Channel 0 (mode 0) is not generating interrupts

    PSA 1000-0222

    Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.

    Error Code

    Error Message

    PSA 1000-0223

    Interval Timer initial clock output level in mode XX is incorrect.

    PSA 1000-0224

    Interval Timer had wrong time period in mode XX

    PSA 1000-0231
    PSA+ 2000-0231

    Failure in Interval Timer in mode XX.

    PSA 1000-0232
    PSA+ 2000-0232

    The RTC did not generate periodic ticks.

    PSA 1000-0233
    PSA+ 2000-0233

    The RTC 'Seconds' register is not updating.

    PSA 1000-0234
    PSA+ 2000-0234

    Timeout waiting for RTC update flag to set.

    PSA 1000-0235

    PM timer 1 had wrong time period. Expected (d), Actual (d).

    PSA 1000-0241
    PSA+ 2000-0241

    Error enabling A20 gate.

    PSA 1000-0242
    PSA+ 2000-0242

    No interrupt detected for IRQ XX - (Name of Interrupt).

    PSA 1000-0312

    Keyboard test timed out waiting for keyboard response.

    PSA+ 2000-0313

    Error detecting internal touchpad or pointing stick.

    PSA 1000-0321
    PSA+ 2000-0321

    Unable to detect LCD.

    PSA 1000-0322
    PSA+ 2000-0322

    Error accessing the LCD inverter.

    PSA 1000-0326
    PSA+ 2000-0326

    LCD inverter error, unable to turn lamp ON/OFF.

    PSA+ 1000-0331

    No video adapter found.

    PSA 1000-0332

    Video memory failed.

    PSA 1000-0333
    PSA+ 2000-0333

    Graphics test timed out waiting for keyboard response.

    PSA 1000-0334
    PSA+ 2000-0334

    User reported that graphics patterns were not displayed correctly.

    PSA+ 1000-0411

    Hardware Detect Error - (s) not detected.

    Error Code

    Error Message

    PSA+ 1000-0412

    Hardware Detect Error - Auxiliary LCD cable not detected.

    PSA+ 1000-0413

    Detect Error - LCD cable not detected.

    PSA+ 1000-0414

    Hardware Detect Error - Inverter cable not detected.

    PSA+ 2000-0151
    PSA+ 2000-0152

    Optical Drive (d): - Incorrect status: (x) (s)

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    Step 3: What to do if you receive an Error code

    Please verify your warranty information and contact Dell Technical Support.

    Click Here to Contact Technical Support


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