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I Received My Order, But I Can´t Find Some of the CDs for the Software Installed.  Where Are They?

Journal ID:   09328ZPX98
Article ID:  300058
Date Published:  12/7/2007
Last Revised:  9/26/2009

Table of Contents
 Back up Media is now available on Your System Hard Drive or at the Dell Support Website
 Tools and Methods to Access or Restore Backup Media
» Back up Media is now available on Your System Hard Drive or at the Dell Support Website

For systems purchased between the following dates, Dell replaced CD media and hard copy manuals with tools available on the computer's hard drive and online. This initiative is applicable for all purchases within the following dates for Dimension and Inspiron:

  • Dimension systems - November 17, 2004 to October 16, 2006.
  • Inspiron systems (except XPS)- November 22, 2004 to October 16, 2006.

Effectively, utility CDs and hard copy owner's manuals are no longer sent with most Dimension and Inspiron systems.
If your system purchase falls between the above mentioned dates, please refer to the following for additional information:

The following media CDs no longer ship by default on the above mentioned systems:

  • Microsoft® Windows® operating system (Recovery) CD
  • Resource CD (Drivers)
  • Tools CD (Applications)
  • Sonic Burn Application CD and Cyberlink Power DVD (unless a Deluxe version was purchased)

Paper copies of the following have also been replaced by .pdf files:

  • Owner's Manual
  • Service Manual
  • Operating System Users Guide
NOTE NOTE: A version of these documents is also available on the Dell Support website.

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» Tools and Methods to Access or Restore Backup Media

On the Box Tools Included to Replace Media

The following Dell Knowledge Base Article article will provide useful information on the backup tools which are now included with every Inspiron™ and Dimension™ system to perform restoration or recovery of any software that was factory-installed on the system:

287034 - "Performing an Installation Without Using CDs"

Online Drivers, Diagnostic Tools, or Manuals

You can find all of your system's drivers and utilities at the following page:

Drivers and Downloads

For specific driver install instructions for your system, refer to the following link:

296410 - "How to Reinstall Hardware Drivers and Software After Reinstalling Microsoft® Windows® on a Dell Computer (XPS™, Dimension™, or Inspiron™)"

For manuals such as your system User Guide and copies of component user guides, refer to the following page:

Online User Guide


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