LCD Display Pixel Policy

Each Pixel is made up of a Red, Green and Blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely Bright and Dark sub-pixel defects.

A sub-pixel defect is also referred to as a dot defect.

Bright Sub-Pixel defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a Black background.

Dark Sub-Pixel defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a White background.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with 1 to 5 fixed sub-pixel is considered normal and within industry standards.

Dell LCD Replacement Policy

Your LCD display is subject to replacement if it meets the criteria outlined in the following table:

 

	Bright Sub-Pixel	Dark Sub-Pixel	Total Sub-Pixel
Flat Panel Monitors with Premium Panel Guarantee Dell UltraSharp™ Monitors Dell Professional™ Monitors (P series) Alienware OptX™ Monitors (AW series)	1 or more	6 or more	Bright = 1 or more Dark = 6 or more
Dell Monitors (D Series)	6 or more	9 or more	Combination of Bright and Dark = 9 or more
All Other Dell Monitors	6 or more	6 or more	Combination of Bright and Dark = 6 or more
Laptop LCD screens on: Dell Precision™ Mobile Workstations Dell Latitude™ laptops Dell XPS™ laptops Dell Studio™ laptops (with Premium Panel Guarantee) Dell Vostro™ laptops (with Premium Panel Guarantee)	1 or more	6 or more	Bright = 1 or more Dark = 6 or more
Laptop LCD screens on: Dell Inspiron™ laptops Dell Studio laptops Dell Vostro laptops	6 or more	6 or more	Combination of Bright and Dark = 6 or more

Premium Panel Guarantee

The Premium Panel Guarantee is available for UltraSharp, Professional and Alienware OptX  monitors sold with systems or as stand alone units, and is included with Dell's standard 3-year Limited Warranty1. Customers who purchase a 4th or 5th year extended Limited Warranty can also take advantage of this coverage for the duration of the Limited Warranty period. All Ultrasharp, Professional & Alienware OptX series monitors shipped from February 28, 2008 is covered under Premium Panel Guarantee. All monitors sold prior to February 28, 2008 will follow standard pixel policy for non-Premium Panel Guarantee monitors.

For copy of limited warranty, write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682 or visit www.dell.com/warranty.