Dell Driver Download Manager FAQs

 

 

We recommend using the Downloading and Installing drivers using the Dell Download Manager KB article.

 

 

The Dell Driver Download Manager is a tool that has been developed by Dell to speed up and enhance the process of downloading files on to your computer.

 

 

The Dell Driver Download Manager offers a fast, more efficient, method of downloading files as well as offering the ability to pause and resume your downloads. When downloading large files, the Download manager tracks and confirms the completeness of your download and virtually eliminates an undetected file corruption from occurring.

 

 

No, you can still choose to download files via your browser without using the Dell Driver Download Manager as long as you are downloading them one at a time. When you first begin to download a file you will be presented with a pop up screen offering the options to use the Driver Download Manager or Internet browser. If you choose Internet Browser you can download files as you normally would.

However, if you have built a list of drivers to be downloaded-by selecting multiple drivers and adding to your list, you WILL be required to use the Dell Driver Download Manager to download the list of files. You can always choose to switch back to using your browser for downloads by following the instructions in this FAQ.

 

 

An ISO is a uncompressed format specifically for a CD, DVD, or Blu-ray. Typically used for burning to discs.

 

 

You would use an ISO with the Dell Download Manager to download files using the Download list. ISO can only be burned to a disc or mounted to a virtual drive.

For information about burning an ISO image to a CD, DVD or Blu-ray, click here.

 

 

Currently the Dell Driver Download Manager only supports Windows based Operating systems. Your system must have Windows 2000, Windows XP or above. You also need to have the latest Service Pack available for the Operating System.

 

 

Yes. What you need will depend on what Browser you are using.

For Internet Explorer 6 or above, you will need .Net framework version 2.0. If it is not installed on your system, it will be installed as part of the Dell Driver Download Manager installation.

For Firefox 2.0.1 and above, you will need Microsoft.Net 3.5 Service Pack 1 installed. You can download it from
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=10cc340b-f857-4a14-83f5-25634c3bf043

You will also need Microsoft .Net Assistant version 1.0 installed. You can download it from
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=cecc62dc-96a7-4657-af91-6383ba034eab#

For more information about these browsers and downloads, click here

 

 

You can verify this from Control Panel -> Add or Remove Programs.

 

 

We recommend using the Downloading and Installing drivers using the Dell Download Manager KB article.

 

 

No you can restart the download process from the point it stopped if you are not behind a proxy. The Dell Driver Download Manager offers you the ability to save the progress of your download by adding an icon to your desktop. If you are behind a proxy, you have to start the download process from beginning.

 

 

You may need to adjust the following settings to successfully download software:

If you have a firewall or anti-virus software installed, you may have to temporarily disable your computer’s firewall settings.
If your browser displays a security warning, you may need to add Support.Dell.Com to your list of trusted sites.
If Download Notifications are not enabled in your browser’s security settings, then your browser’s security settings may block downloads without displaying any notification.

For additional information, refer to Dell KB Article 367515 - Downloading and installing drivers using Download Manager

 

 

To make the pop-up screen display again so you can choose the browser option to download, empty the cookies for your internet browser. Choose the option for “Internet Browser” and ensure the Remember my Selection box is checked on the bottom right of the pop up window.

For help deleting cookies in Internet Explorer, click here.

 

 

You can remove Dell Driver Download Manager by uninstalling it from Add/Remove Programs and deleting your browser cookies. For detailed instructions, refer to Step 2 of Dell KB Article 374623 - Troubleshooting Download Manager

 

 

The Dell Driver Download Manager is available to use in other browsers, but is not guaranteed to work.

 

 

To troubleshoot other issues using the Dell Driver Download Manager, click here.