|Help with Dell hardware||Help with software or non-Dell hardware|
|If your warranty has expired and you experience a hardware issue, you can still take advantage of our expired warranty repair service on a fee basis.|
Chat now or Call Dell support at 1-888-261-1716, enter your Express Service Code (located on the back of your PC) and your call will be routed to the appropriate technician.
For a flat fee, the technician will diagnose the problem to determine if it is a hardware failure.
See the Diagnostic Fee Schedule below:
If a part has failed, the technician will assist you with step 2 or 3, whichever is appropriate. Separate fees are applicable for parts and/or labor for installation.
- Client Products (Opti/Lat/Wks/Printer) $59.00
- Server Products $299.00
- Storage Products $599.00
Hours of operation for Expired Warranty Repair technicians: 24 hours a day, 7 days a week
More Details, including an overview of what products are covered
|If you have how-to questions or your issue is about non-Dell hardware, we have one convenient place to call for expert help on many popular products.|
For more information: www.dell.com/helpdesk
Step 2 - Parts that can be self-installed
Parts that can be easily self-installed can be purchased online for self-installation.Parts for Your Dell Products
If you cannot find what you are looking for online, call 1-800-372-3355 and a sales person will help you purchase the right part.
Online Manuals can assist in installing these parts.
Step 3 - Parts that require professional installation
|Desktops||Convenient On-Site Service||Cost|
|After diagnosis by a Dell technician in step 1, a 3rd party service provider will contact you to arrange payment and schedule a convenient time to come to your location for part replacement.|
|You will be billed directly by the service provider for only the time and materials required to repair your desktop system.|
|Notebooks||Hassle-Free Depot Repair||Cost|
|After diagnosis by a Dell technician in step 1, we'll send you packaging and instructions to mail your notebook to a repair facility. |
Your repaired notebook will usually be returned to you in 10-12 business days after you've shipped it.
|$199 covers anything except motherboards and LCDs, which are subject to an additional charge.|