Contact Us

Contact Us
Contact Dell Support or Customer Service by phone. Please have your system service tag or an order number ready to enter upon calling.
 
Product Support:
General Number:1-800-624-9896
Employee Purchase Program:1-800-274-1410
Student, Faculty & Staff Purchase Program:1-800-274-1410

Dell System Service Tag

  
Customer Service:
Order Status:1-800-433-9014
Dell Preferred Account / Dell Financial Services:1-800-283-2210
Home & Office:1-800-624-9897
Small Business:1-800-456-3355
Medium Business:1-877-671-3355
Employee Purchase Program:1-800-274-1410
Student, Faculty & Staff Purchase Program:1-800-274-1410

Dell System Service Tag

  
Support for the Deaf, Hearing Impaired, or Speech Impaired:
TTY Support:1-877-DELLTTY
(1-877-335-5889)
By selecting chat support, we can route you directly to the technical support group that specializes in your system type.
Customers using our TTY can access Product Support or Customer Service Monday through Friday from 7am to 5pm CST. No TTY agents are available on Saturdays or Sundays. Please have your system service tag or an order number to enter upon calling.

Dell System Service Tag

  
Contact Other Resources:
QVC Customer Support:1-800-367-9444
AOL Technical Support:1-800-827-6364
DellNet by MSN Technical Support:1-877-335-5638
  
To get the best results from your call:
Before you call Dell:
If you suspect a problem with your system, write down any error messages or beep codes received, if applicable, and perform the diagnostic tests using the Dell Diagnostics Diskette provided with your system. See your system documentation for information about error messages, beep codes, and running the diskette-based diagnostics. Document the results of the diagnostic tests.
Talking to the Support Representative:
Explain your problem to the support representative.
Be prepared to provide the support representative with the following information:
- Your system's Service Tag Number
- The names and versions of installed operating systems; the operating system that was running when the problem occurred
- Peripherals being used
- Any error messages and/or beep codes received and when they occurred
- What you were doing when the problem occurred
- What steps you have taken to resolve the problem, including the results from the diagnostic tests
Cooperate with the support representative to resolve the problem.
Cooperation is critical to a successful resolution. Listen carefully and follow the support representative's suggestions. Tell the support representative exactly what happens when you perform the suggested task.

Dell System Service Tag

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