Manuals

Manuals
Messages and Codes: Dell Precision Workstation 340 User's Guide

Back to Contents Page

Messages and Codes

Dell Precision™ Workstation 340 User's Guide

  Computer Messages

  Computer Beep Codes

  Warning Messages

  Diagnostics Messages

  Diagnostic Lights

  SNMP Platform Event Traps


Your application programs, operating system, and computer can identify problems and alert you to them. When a problem occurs, a message may appear on your monitor screen, a beep code may sound, or a light code may be generated. The following subsections present information about messages, beep codes, and light codes.


Computer Messages

If you receive a computer message, see the following table for suggestions on resolving problems indicated by the message. The computer messages are listed alphabetically.

CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your Computer."

The messages can help you determine what to do to resolve a problem. If a problem resolution requires you to open the computer cover, see "Computer Cover" for procedures you must complete before performing the suggested resolution. If the problem persists after you perform the suggested resolution, contact Dell for technical assistance.

NOTE: If the computer message you received is not listed in the table, check the documentation for the application program that you were running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action.

Message

Cause

Action

Address mark not found

The BIOS found a faulty disk sector or could not find a particular disk sector.

See "Hard Drive Problems."

Alert! Cover was previously removed.

The computer cover was opened.

Enter system setup and reset the Chassis Intrusion option.

Alert! CPU fan not detected.

The microprocessor cooling fan is not installed, has failed, or is not properly connected to the system board.

Ensure that an operational cooling fan for microprocessor is installed and connected to the system board. Also, ensure that the microprocessor airflow shroud is properly installed.

See "Microprocessor Problems."

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.

The computer failed to complete the boot routine three consecutive times for the same error.

Contact Dell for technical assistance, and report the checkpoint code (nnnn) to the support technician.

Alert! Previous fan failure.

The fan caused an error the last time you used the computer.

Ensure that nothing is blocking the chassis airflow vents on the back of the computer and that all fans inside the computer are working properly.

Alert! Previous processor thermal failure.

The microprocessor overheated the last time you used the computer.

Ensure that nothing is blocking the chassis airflow vents on the back of the computer and that all fans inside the computer are working properly. Also, ensure that the microprocessor heat sinks are properly installed.

Alert! Previous reboot was due to voltage regulator failure.

The VRMs failed the last time you used the computer.

Contact Dell for technical assistance.

Alert! Previous shutdown due to thermal event.

The microprocessor or hard drive overheated the last time you used the computer.

Ensure that nothing is blocking the chassis airflow vents on the back of the computer and that the fan inside the computer is working properly. Also, ensure that the microprocessor heat sink is properly installed.

Alert! Previous voltage failure.

Voltage used by the computer either exceeded or fell below acceptable thresholds.

See "Power Problems" and "System Board Problems."

Alert! System battery voltage is low.

The computer battery is providing inadequate voltage.

See "Battery Problems."

Alert! Unable to initialize all installed memory.

One or more memory modules may be faulty or improperly seated.

See "Computer Memory Problems."

Alert! Uncorrectable memory error previously detected...

Address XXXXXXXXh,
Device RIMM_Y

One or more memory modules may be faulty or improperly seated, or the system board may be faulty.

See "Computer Memory Problems" and "System Board Problems."

Attachment failed to respond

The floppy drive or hard drive controller cannot send data to the associated drive.

See "Floppy Drive Problems" and "Hard Drive Problems."

Bad command or file name

The command you entered does not exist or the file name you specified is faulty.

Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

Bad error-correction code (ECC) on disk read

The floppy drive or hard drive controller detected an uncorrectable read error.

See "Floppy Drive Problems" and "Hard Drive Problems."

Controller has failed

The hard drive or the associated controller is defective.

See "Hard Drive Problems."

Data error

The floppy or hard drive cannot read the data.

For Microsoft® Windows® 2000, run the ScanDisk utility and for Windows XP run the chkdsk utility to check the file structure of the floppy or hard drive. See your operating system documentation for more information.

If you are using a different operating system, run the appropriate utility to check the file structure of the floppy or hard drive. See your operating system documentation.

Decreasing available memory

One or more memory modules may be faulty or improperly seated.

See "Computer Memory Problems."

Diskette drive 0 seek failure

A cable may be loose, or the computer configuration information may not match the hardware configuration.

See "Floppy Drive Problems."

Diskette read failure

A cable may be loose, or the floppy disk may be faulty.

See "Floppy Drive Problems."

Diskette subsystem reset failed

The floppy drive controller may be faulty.

Run the Dell Diagnostics.

Diskette write protected

The floppy disk write-protect feature is activated.

Remove the floppy disk from drive A and move the write-protect tab to the unlocked position.

Drive not ready

No floppy disk is in the drive. The operation requires a floppy disk in the drive before it can continue.

Put a floppy disk in the drive or close the drive latch.

Gate A20 failure

One or more memory modules may be loose.

See "Computer Memory Problems."

General failure

The operating system is unable to carry out the command.

This message is usually followed by specific information—for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action.

Hard disk configuration error

The hard drive failed initialization.

See "Hard Drive Problems."

Hard disk controller failure

Hard disk failure

Hard drive read failure

The hard drive failed initialization.

See "Hard Drive Problems."

Invalid configuration information - please run SETUP program

The computer configuration information does not match the hardware configuration.

Enter system setup and correct the computer configuration information.

Keyboard controller failure

Keyboard failure

Keyboard stuck key failure

A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.

See "Keyboard Problems."

Memory address line failure at address, read value expecting value

One or more memory modules may be faulty or improperly seated.

See "Computer Memory Problems."

Memory allocation error

The software you are attempting to run is conflicting with the operating system or another application program or utility.

Turn off the computer, wait 30 seconds, and turn it on. Try to run the program again. If the problem persists, contact the software company.

Memory data line failure at address, read value expecting value

Memory double word logic failure at address, read value expecting value

Memory odd/even logic failure at address, read value expecting value

Memory write/read failure at address, read value expecting value

One or more memory modules may be faulty or improperly seated.

See "Computer Memory Problems."

Memory size in CMOS invalid

The amount of memory recorded in the computer configuration information does not match the memory installed in the computer.

Reboot the computer. If the error appears again, see "Computer Memory Problems."

No boot device available

The computer cannot find the floppy or hard drive.

Enter system setup, check the computer configuration information for the floppy and hard drive, and if necessary, correct the information.

No boot sector on hard drive

The computer configuration information in system setup may be incorrect, or the operating system may be corrupted.

Enter system setup, check the computer configuration information for the hard drive, and if necessary, correct the information.

If the message persists, reinstall your operating system. See the documentation that came with your operating system.

No timer tick interrupt

A chip on the system board might be malfunctioning.

Run the Dell Diagnostics.

Non-system disk or disk error

The floppy disk in drive A or your hard drive does not have a bootable operating system installed.

A nonbootable floppy disk is in drive A. Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer.

Not a boot diskette

There is no operating system on the floppy disk.

Boot the computer with a floppy disk that contains an operating system.

Please connect USB Keyboard/Mouse to USB port(s) on the back of the computer.

The USB keyboard and/or mouse must be connected to the USB connectors on the back of the computer.

Turn your computer off, connect the USB keyboard and/or mouse to one of the USB connectors on the back of the computer, and restart your computer. See "Back Panel Connectors."

Plug and Play Configuration Error

The computer has encountered a problem in trying to configure one or more expansion cards.

See "Expansion-Card Problems."

Read fault

Requested sector not found

The operating system cannot read from the floppy drive or hard drive.

The computer could not find a particular sector on the disk, or the requested sector is defective.

See "Floppy Drive Problems" and "Hard Drive Problems."

Reset failed

The disk reset operation failed.

See "Floppy Drive Problems" and "Hard Drive Problems."

Sector not found

The operating system is unable to locate a sector on the floppy or hard drive.

See "Floppy Drive Problems" and "Hard Drive Problems."

Seek error

The operating system is unable to find a specific track on the floppy or hard drive.

If the error is on the floppy drive, try a different floppy disk in the drive.

Shutdown failure

A chip on the system board might be malfunctioning.

Run the Dell Diagnostics.

Time-of-day clock stopped

The battery may be dead.

Enter system setup and correct the date or time.

If the problem persists, see "Battery Problems."

Time-of-day not set

The time or date displayed in the computer configuration information does not match the computer clock.

Enter system setup and correct the date or time.

Timer chip counter 2 failed

A chip on the system board might be malfunctioning.

Run the Dell Diagnostics.

Unexpected interrupt in protected mode

The keyboard controller might be malfunctioning, or one or more memory modules may be loose.

Run the Dell Diagnostics.

WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Computer Corporation.

POST has queried the IDE drive for status information. The drive has indicated it has detected possible error conditions for its operating specifications.

When your computer finishes booting, immediately back up your data and replace your hard drive. Restore the data to the replacement drive.

Back up the data on your hard drive. If a replacement drive is not immediately available and the drive is not the only bootable drive, enter system setup and change the appropriate drive setting to None. Remove the drive from the computer.

Write fault

Write fault on selected drive

The operating system cannot write to the floppy or hard drive.

See "Floppy Drive Problems" and "Hard Drive Problems."


Computer Beep Codes

If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in NVRAM.

If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, contact Dell for technical assistance.

Code

Cause

1-1-2

Microprocessor register failure

1-1-3

NVRAM read/write failure

1-1-4

ROM BIOS checksum failure

1-2-1

Programmable interval timer

1-2-2

DMA initialization failure

1-2-3

DMA page register read/write failure

1-3

Video memory failure

1-3-1
through
2-4-4

Memory modules not being properly identified or used

3-1-1

Slave DMA register failure

3-1-2

Master DMA register failure

3-1-3

Master interrupt mask register failure

3-1-4

Slave interrupt mask register failure

3-2-2

Interrupt vector loading failure

3-2-4

Keyboard controller failure

3-3-1

NVRAM power loss

3-3-2

NVRAM configuration

3-3-3

Real-time clock (RTC) or keyboard controller not found

3-3-4

Video memory failure

3-4-1

Video initialization failure

3-4-2

Video retrace failure

3-4-3

Search for video ROM failure

4-2-1

Timer tick failure

4-2-2

Shutdown failure

4-2-3

Gate A20 failure

4-2-4

Unexpected interrupt in protected mode

4-3-1

Memory failure above address 0FFFFh

4-3-3

Timer-chip channel 2 failure

4-3-4

Time-of-day clock stopped

4-4-1

Serial or parallel connector failure

5-1-2-3

Memory read/write failure

5-2-2-1

Mismatch or unsupported memory modules

5-2-2-2

Mismatch memory module pair

5-2-2-3

Unable to initialize memory modules


Warning Messages

Your application programs or operating system generate warning messages to alert you to a possible problem and ask you to take an action before you continue. For example, before you format a floppy disk, a message may warn you that you can lose all data on the floppy disk as a way to protect against inadvertently erasing or writing over the data. These warning messages usually interrupt the procedure and require you to respond by typing a y (yes) or n (no).


Diagnostics Messages

When you run a test group or subtest in the Dell Diagnostics, an error message may result. These error messages are not covered in this section. Record the message on a copy of your Diagnostics Checklist and contact Dell for technical assistance.


Diagnostic Lights

CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your Computer."

The lights can help you determine what to do to resolve a problem. If a problem resolution requires you to open the computer cover, see "Computer Cover" for procedures you must complete before performing the suggested resolution. If the problem persists after you perform the suggested resolution, contact Dell for technical assistance.

Power Light

Hard Drive Light

Cause

Corrective Action

Solid green

N/A

Power is on, and the computer is operating normally.

No corrective action is required.

Blinking green

Off

The computer is in the suspended state (Windows 2000 and Windows XP).

Use one of the appropriate methods to "wake up" the computer. See "Power Management."

Blinks green several times and then turns off

N/A

There is a configuration error.

Check the diagnostic lights to see if the specific problem is identified.

Solid yellow

N/A

The Dell Diagnostics is running a test, or a device on the system board may be faulty or incorrectly installed.

If the Dell Diagnostics is running, allow the testing to complete.

Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems."

If the computer does not boot, contact Dell for technical assistance.

Blinking yellow

Off

There is a power supply or system board failure.

Check the diagnostic lights to see if the specific problem is identified. Also, see "Power Problems" and "System Board Problems."

Blinking yellow

Solid green

There is a system board failure.

Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems."

Solid green and a beep code during POST

N/A

A problem was detected while the BIOS was executing.

See "Computer Beep Codes" for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified.

Solid green power light and no beep code and no video during POST

N/A

The monitor or the graphics card may be faulty or incorrectly installed.

Check the diagnostic lights to see if the specific problem is identified. Also, see "Video Problems."

Solid green power light and no beep code but the computer locks up during POST

N/A

An integrated system board device may be faulty.

Check the diagnostic lights to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance.

When you turn on your computer, it performs a series of self-diagnostic checks. A successful POST ends with a single beep that signifies the start of normal operation. If the computer fails to complete the POST, a series of lights located on the computer can help you understand which test failed or why the computer stopped responding. These lights communicate problems encountered before and during POST only, not during normal operation.

The following tables lists the codes for the diagnostic lights, gives probable causes, and suggests corrective actions. The lights are labeled to help you match the pattern on your computer with one shown in the tables:

Light Pattern

Cause

Action

off

off

off

off

No electrical power is supplied to the computer.

Connect the computer to its electrical outlet. Ensure that the front-panel power light is on. If the power light is off, ensure that the computer is connected to a working electrical outlet and then press the power button.

If the problem is still not resolved, contact Dell for technical assistance.

yellow

yellow

green

yellow

Possible microprocessor failure.

Perform the procedure in "Microprocessor Problems."

yellow

yellow

green

green

Possible memory failure.

Perform the procedure in "Computer Memory Problems."

yellow

green

yellow

yellow

Possible expansion card failure or conflict.

Perform the procedure in "Expansion-Card Problems" and see "Hardware Conflicts."

yellow

green

yellow

green

Possible video card failure.

Reseat the video card, and restart the computer to retest. For instructions on removing and installing an expansion card, see "Removing an Expansion Card."

If the problem is not resolved, perform the procedure in "Expansion-Card Problems."

If the problem is still not resolved, contact Dell for technical assistance.

yellow

green

green

yellow

Possible floppy drive or hard drive failure.

Perform the procedures in "Floppy Drive Problems" and "Hard Drive Problems."

green

green

green

yellow

After video initialization an alert was found. Check the computer screen for an error message.

 

Record any messages that appear on the computer screen and then perform the procedure in "System Board Problems" and see "Hardware Conflicts."

green

yellow

yellow

green

Possible system board resource and/or hardware failure.

Perform the procedure in "System Board Problems" and see "Hardware Conflicts."

green

yellow

green

green

Possible system board resource and/or hardware failure.

Perform the procedure in "System Board Problems" and see "Hardware Conflicts."

green

green

yellow

yellow

Possible expansion card failure or conflict.

Perform the procedure in "System Board Problems" and see "Hardware Conflicts."

yellow

green

green

green

Possible USB failure.

 

Disconnect all USB devices and cables, and restart the computer to retest. Then reconnect all USB devices and cables, and restart the computer to retest.

If the problem is still not resolved, contact Dell for technical assistance.

green

green

green

green

Normal operating condition after POST.

No action is necessary.


SNMP Platform Event Traps

Your computer generates SNMP PET messages that are sent to network management software to inform the network manager that specific events have occurred on your computer.

The following table lists the SNMP platform event traps your computer generates.

Description

Code

BIOS boot failure

02 03 23 6f 00

Chassis intrusion

02 03 05 6f 00

Temperature failure

02 03 01 06 01

Invalid password

02 03 06 6f 01

Voltage failure

02 03 02 06 01


Back to Contents Page

 

snWEB8