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Troubleshooting: Dell Serial-Attached SCSI Host Bus Adapter 5/i Integrated and 5/E Adapter User's Guide

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Troubleshooting

Dell™ Serial-Attached SCSI Host Bus Adapter 5/i Integrated and 5/E Adapter User's Guide

  BIOS Boot Order

  General Problems

  Physical Disk Related Issues

  Configuration Utility Error Messages

  BIOS Error Messages


To get help with problems with your Dell™ Serial-Attached SCSI (SAS) 5 Host Bus Adapter (HBA), see Getting Help or access the Dell Support website at support.dell.com.


BIOS Boot Order

If you intend to boot to the adapter, ensure it is set appropriately in the system's BIOS boot order. For more information, refer to the system documentation for your individual system.


General Problems

Table 6-1. General Problems 

Problem

Suggested Solution

The adapter displays in Windows® Device Manager but has a yellow bang (exclamation point).

Reinstall the driver. See the driver installation procedures in Driver Installation.

The adapter does not appear in Windows Device Manager.

Turn off the system and reseat the adapter.

No Physical Disks Found message appears during a CD installation of Microsoft® Windows 2000 Server or Windows Server® 2003.

The message appears due to one of the following reasons:

  • The driver is not supported on the operating system.
  • The adapter BIOS is disabled.
  • Physical disks are not connected or seated properly.

The corresponding solutions to the three causes of the message are:

  • Press <F6> to install the Device Driver during installation.
  • Enter the BIOS Configuration Utility to enable the BIOS. See SAS 5 BIOS.
  • Verify that the physical disks are connected or seated properly.


Physical Disk Related Issues

Table 6-2. Physical Disk Issues 

Problem

Suggested Solution

The system does not boot from the SAS 5 HBA.

Ensure that the boot disk is attached to the adapter at the lowest ID and check the adapter and physical disk boot order in the system BIOS.

NOTE: See your system documentation for information about boot device selection.

Fatal errors or data corruption are reported in the System Event Log by the operating system when accessing physical disks.

See Getting Help.

Physical disk is not enumerated during POST.

  • Go to the Configuration Utility and ensure that the drive is not enumerated in the SAS topology.
  • Verify the cable connection.
  • Reseat the drive.
  • Check the cable for damage.


Configuration Utility Error Messages

NOTE: These error messages are displayed inside the Configuration Utility. Restart your system and retry if you encounter any of these.

Table 6-3. Configuration Utility Error Messages 

Message

Meaning and Suggested Solution

An error occurred while reading non-volatile settings

An error reading any one of a number of settings from the firmware.

An error occurred while reading current adapter settings

Adapter setup and initialization has failed.

An error occurred while refreshing persistent mappings

An error occurred while clearing persistent mappings.

Advanced Device Properties settings not found

Failed to read vital configuration page from firmware.

Advanced Adapter Properties settings not found

Failed to read vital configuration page from firmware.

Error obtaining PHY properties configuration information

Failed to read vital configuration page from firmware.

Configuration Utility Options Image checksum error

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Configuration Utility Options Image error

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Configuration Utility Options Image not found

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Can't load default Configuration Utility options

Failed to allocate memory for Configuration Utility options structure.

An error occurred while writing non-volatile settings

An error occurred while writing one or more settings to the firmware.


BIOS Error Messages

Table 6-4. BIOS Error Messages 

Message

Meaning and Suggested Solution

Press <Ctrl><C> to Enable BIOS

When the BIOS is disabled, you are given the option to enable it by entering the configuration utility. You can change the setting to Enabled in the configuration utility.

Adapter at Baseport xxxx is not responding where xxxx is the baseport of the controller

If the adapter does not respond for any reason but is detected by the BIOS, it displays this warning and continues. Shut down the system and try to reseat the adapter. If this message appears again, see Getting Help.

Following SAS targets are not responding...

When the BIOS determines that previously configured physical disks are not connected to the adapter, the BIOS displays this warning. The system continues to boot. See Physical Disk Related Issues for troubleshooting tips.

Unsupported Disk Drive

The physical disk present is not supported by the adapter.

Adapter configuration may have changed, reconfiguration is recommended!

Press CTRL-C to run Dell SAS 5 Configuration Utility...

This message appears when multiple SAS 5 HBA's are moved within the system without proper boot order selection in the system BIOS. Start the Configuration Utility and select the boot order of the SAS 5 HBA in the system BIOS.

Initializing...

Displays while the BIOS is waiting to initialize.

SAS discovery error

Indicates that there was a discovery error reported by the firmware and may be accompanied by more such messages. Enter the Configuration Utility to investigate.

One or more unsupported device detected!

When the adapter is set to exclude SAS or SATA devices, it indicates that a device of unsupported type was discovered.

SAS Address NOT programmed on controller in slot (X)

Indicates that the specified adapter has a SAS address of 0. This causes firmware errors during initialization and can be corrected by programming the SAS address of the adapter.

Integrated RAID exception detected:

The BIOS detected an exception with one or more RAID virtual disk. For additional troubleshooting information, see the error message Volume (xx:yy:zzz) is currently in state "STATE".

Volume (xx:yy:zzz) is currently in state "STATE"

Lists the current state of the specified virtual disk when it is not optimal. The state may include:

  • INACTIVE: The virtual disk is inactive, possibly foreign, or could be in any one of the states mentioned below.
  • DEGRADED: The virtual disk is in a degraded state and has lost redundancy.
  • RESYNCING: The virtual disk is degraded and currently rebuilding.
  • FAILED: The virtual disk has an error and is in a failed state.
  • MISSING: The virtual disk is no longer present though a record of it remains.

Device not available at

Device may not be ready at this time. The device will be retried. If the problem persists, restart your system.

Spinning up the device!

The device currently being scanned is being spun up.

ERROR! Device is not responding to Read Capacity

The device did not respond to a read capacity command. See Getting Help.

Device has an unsupported sector size, not 512

The device has a non-512 byte sector size. The MPIBIOS only supports a 512 byte sector for INT 13h devices.

Failed to add device, too many devices!

Could not allocate resources for additional devices.

ERROR! Adapter Malfunctioning!

The adapter did not initialize properly. There may be a problem with the adapter configuration. Reload the BIOS configuration.

MPT firmware checksum failed - Reboot system

The checksum of the firmware failed. This only affects firmware download boot system.

If message occurs after the BIOS has been flashed, reflash the controller BIOS. If the message continues to occur, Getting Help.

MPT firmware fault

The LSI Logic MPT firmware faulted. Restart the system. Getting Help.

Adapter removed from boot order!

An adapter that was previously in the boot order was not found. It has either been removed from the system or moved to a different slot.

Updating Adapter List!

A new adapter was found for which there is no record. A record will be created for it.

Adapter(s) disabled by user

An adapter was found, but it has been disabled in the Configuration Utility and will not be used by the BIOS.

Adapter configuration may have changed, reconfiguration is suggested!

An adapter has been moved or reinstalled in the system. Add it to the boot order using the available resources.

Memory allocation failed

The adapter could not allocate enough memory to load the Configuration Utility, its strings file, or its options file.

Invalid or corrupt image

One of the images for the Configuration Utility, its strings file, or its options file is corrupt. Reload the BIOS.

Image upload failed

Could not upload the image for the Configuration Utility, its strings file, or its options file. Reload the BIOS.

Image not found

Could not locate the image for the Configuration Utility, its strings file, or its options file.

Unable to load LSI Configuration Utility

Could not load the Configuration Utility. This error usually follows one of the four previous messages.

Unable to load LSI Logic Corp MPT BIOS

MRT BIOS fault 02h encountered at adapter PCI (XXh, XXh, XXh)

Fusion-MPT Firmware Fault code 0706h

The controller was downgraded from version 10.x or greater to 6.x. Contact Dell support for assistance


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