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Troubleshooting: Dell Dimension 5150/E510 Service Manual

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Troubleshooting

Dell™ Dimension™ 5150/E510 Service Manual

  Dell Diagnostics

  System Lights

  Diagnostic Lights

  Beep Codes



Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: The Drivers and Utilities CD (ResourceCD) is optional, and as such, may not ship with all computers.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this section and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Enter system setup to review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

  1. Turn on (or restart) your computer.

  2. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your (optional) Drivers and Utilities CD.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

  1. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

  2. When the Dell Diagnostics Main Menu appears, select the test you want to run.

Starting the Dell Diagnostics From the Optional Drivers and Utilities CD

  1. Insert the Drivers and Utilities CD.

  2. Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup.
  1. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.

  2. Select the IDE CD-ROM Device option from the CD boot menu.

  3. Select the Boot from CD-ROM option from the menu that appears.

  4. Type 1 to start the ResourceCD menu.

  5. Type 2 to start the Dell Diagnostics.

  6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

  7. When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

  1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option

Function 

Express Test

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.

Custom Test

Tests a specific device. You can customize the tests you want to run.

Symptom Tree

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

  1. If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Your computer's Service Tag is listed in the system information option in system setup.
  1. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function 

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and may indicate requirements for running the test.

Configuration

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters

Allows you to customize the test by changing the test settings.

  1. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.

  2. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.


System Lights

Your power button light and hard-drive activity light may indicate a computer problem.

Power Light

Problem Description

Suggested Resolution

Solid green

Power is on, and the computer is operating normally.

No corrective action is required.

Blinking green

The computer is in the suspended state (Microsoft® Windows® 2000 and Windows XP).

Press the power button, move the mouse, or press a key on the keyboard to wake the computer.

Blinks green several times and then turns off

A configuration error exists.

Check the diagnostic lights to see if the specific problem is identified.

Solid amber

The Dell Diagnostics is running a test, or a device on the system board may be faulty or incorrectly installed.

If the Dell Diagnostics is running, allow the testing to complete.

Check the diagnostic lights to see if the specific problem is identified.

If the computer does not boot, contact Dell for technical assistance (see your computer Owner's Manual for information about how to contact Dell).

Blinking amber

A power supply or system board failure has occurred.

Check the diagnostic lights to see if the specific problem is identified. Also, see "Power Problems" in your computer Owner's Manual.

Solid green and a beep code during POST

A problem was detected while the BIOS was executing.

See "Beep Codes" for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified.

Solid green power light and no beep code and no video during POST

The monitor or the graphics card may be faulty or incorrectly installed.

Check the diagnostic lights to see if the specific problem is identified. See "Video and Power Problems" in your computer Owner's Manual.

Solid green power light and no beep code but the computer locks up during POST

An integrated system board device may be faulty.

Check the diagnostic lights to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance. See your computer Owner's Manual for information on how to contact Dell.

Hard-Drive Activity Light

Problem Description

Suggested Resolution

Solid green

The hard-drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when a device such as a CD player is operating.

No corrective action is required.


Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

To help you troubleshoot a problem, your computer has four diagnostic lights labeled "1," "2," "3," and "4" on the front panel. When the computer starts normally, the lights flash. If the POST portion of system boot completes successfully, all four lights display solid green. If the computer malfunctions during the POST process, the pattern displayed on the lights may help identify where in the process the computer halted.

Light Pattern 

Problem Description

Suggested Resolution

The computer is in a normal "off" condition, has successfully booted to the operating system, or a possible pre-BIOS failure has occurred.

Plug the computer into a working electrical outlet and press the power button. Also see "Power Problems" in your computer Owner's Manual.

A possible processor failure has occurred.

Contact Dell (see your computer Owner's Manual for information about how to contact Dell).

Memory modules are detected, but a memory failure has occurred.

  • If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.
  • If available, install properly working memory of the same type into your computer.
  • If the problem persists, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

A possible graphics card failure has occurred.

  • If the computer has a graphics card, remove the card, and then restart the computer.
  • If the problem still exists, install a graphics card that you know works and restart the computer.
  • If the problem persists or the computer has integrated graphics, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

A possible floppy or hard drive failure has occurred.

Reseat all power and data cables and restart the computer.

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

No memory modules are detected.

  • If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.
  • If available, install properly working memory of the same type into your computer.
  • If the problem persists, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

Memory modules are detected, but a memory configuration or compatibility error exists.

  • Ensure that no special memory module/memory connector placement requirements exist (see "Memory").
  • Verify that the memory modules that you are installing are compatible with your computer (see "Memory").
  • If the problem persists, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

A possible expansion card failure has occurred.

  1. Determine if a conflict exists by removing a card (not a graphics card) (see "Cards")and restarting the computer.
  2. If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.
  3. Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Compatibilities" in your computer Owner's Manual).
  4. If the problem persists, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

Another failure has occurred.

  • Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "System Board Components").
  • If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that it is functioning properly.
  • The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup to ensure that the boot sequence is correct for the devices installed on your computer.
  • Check the computer message that appears on your monitor screen.
  • If the problem persists, contact Dell (see your computer Owner's Manual for information about how to contact Dell).

The computer is in a normal operating condition after POST.

NOTE: The diagnostic lights are not lit after the system successfully boots to the operating system.

None.


Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.

If your computer beeps during start-up:

  1. Write down the beep code.

  2. Run the Dell Diagnostics to identify a more serious cause.

  3. Contact Dell for technical assistance (see your computer Owner's Manual for information about how to contact Dell).


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