| Symptoms |
Solutions |
| 1. Drive is not recognized by
system. |
1-1. If the drive is not fully
inserted into the system, turn off the system are reinserted it properly.
Consult your system documentation for more information. |
| 2. Cannot play or read CD-ROM,
CD-R, CD-RW, or DVD-ROM in the drive. |
2-1. If the disc is dirty
(fingerprints, etc.), clean it.
2-2. If the disc is scratched, do not insert it into the drive.
2-3. If the disc is inserted upside-down, reinsert it in the proper
direction.
2-4. If the drive is not recognized, refer to solutions 1-1.
2-5. Do you have the correct software applications program installed to run a disc? Has the Windows software program been corrupted by a virus. Run a
Virus Scan program and repair if possible. |
| 3. Disc tray cannot be opened. |
3-1. If you have pressed the disc
tray in by hand when the computer's power was off or if the computer's power
was turned off directly after the disc tray was closed, there may be a
problem with the engagement of the gears inside the drive. Please contact
Dell customer service.
3-2. Refer to solutions 1-1. |
| 4. Certain types of discs cannot
be read in the drive. |
4-1. This drive only supports
discs with the formats indicated in the "Introduction" and "Specifications"
sections. It cannot read the data on discs with other formats. Check the
disc's format. |
| 5. Cannot write CD-R, CD-RW or DVD+R/+RW
discs. |
5-1. Check to see if there is dirt
or scratches on the disc. If so, replace the disc.
5-2. Try closing some or
all applications prior to writing to CD.
5-3. Verify that there is enough
free space on the disc.
5-4. Perform a test write before starting
the actual write.
5-5. If the disc is inserted upside-down, reinsert it in
the proper direction.
5-6. If the drive or disc was moved from a low
temperature environment to a high temperature environment, wait for a few
minutes before attempting to write as condensation may occur either on the
lens in the drive or on the surface of the disc.
5-7. Installing more than
one CD Recording Software on a computer may cause instability of operation.
CD Recording Software must support the DVD+RW drive in order to
recognize the drive. Contact the manufacturer of your CD Recording Software
to see whether the software supports the DVD+R/+RW drive.
5-8. For best
performance, set the DMA mode of your Hard drive and CD-RW drive.
- How to set DMA (Windows 2000, XP)
a. Hard drive: Control > System >
IDE ATA/ATAPI controller > Primary IDE channel > Advanced settings > DMA
Check.
b. CD-RW drive: Control > System > IDE ATA/ATAPI controller >
Secondary IDE channel > Advanced settings > DMA Check.
|
