| Hardware Detection |
| Problem |
Cause |
Solution |
| Hardware not detected by Windows operating system. |
USB device is not connected properly. |
Remove and re-insert the USB cable into the computer. |
| The USB port on the computer is defective. |
Insert the USB cable into another USB port on the computer. |
| Drivers are not installed or are damaged. |
Driver not properly loaded. Run SETUP.EXE from the Dell Resource CD ROM. |
| The USB device may be bad. |
Contact Dell Tech Support. |
| Green LED on the Emuzed Angel USB TV Tuner is not lit. |
Computer is in hibernate mode. |
Wake the computer from hibernation. Consult your system manual for instructions on waking from hibernate. |
| USB device is not connected properly. |
Remove and re-insert the USB cable into the computer. |
| The USB port on the computer is defective. |
Insert the USB cable into another USB port on the computer. |
| USB ports do not have sufficient power. |
Too many USB devices may be connected to the system. Try removing any USB device other than the Emuzed Angel USB TV Tuner and Media Center remote control and reboot the computer. |
| The USB device may be bad. |
Contact Dell Tech Support. |
| Green LED on the Emuzed Angel USB TV Tuner is blinking. |
Computer is in standby mode. |
Wake the computer by moving the mouse or pressing any key on the keyboard. |
| The USB device may be connected to a USB 1.0 or 1.1 port. |
Insert the USB cable into a USB 2.0 port on the computer. |
| Drivers are not installed or are damaged. |
Driver not properly loaded. Run SETUP.EXE from the Dell Resource CD ROM. |
| The USB device may be bad. |
Contact Dell Tech Support. |
| Video Source |
| Problem |
Cause |
Solution |
| Video source not detected. |
Cables are damaged or connected incorrectly. |
Verify that the cables are correctly installed and in good condition. |
| The video format is not set correctly. |
Check that correct video source is selected in the software application. (Tuner, Composite, or S-Video). Close the application and reboot the PC. |
| The USB device may be bad. |
Remove and re-insert the USB cable into the computer. If the problem remains, contact Dell Tech Support. |
| Audio & Video |
| Problem |
Cause |
Solution |
| No video in PC window. |
Inlay or video source may be incorrectly set. |
Choose the proper video source: Tuner or S-video
or Composite. Make sure that the video source is powered and connected to the USB device. |
| Poor performance (video jerky, audio noisy, etc.). |
System may not be optimized for performance. |
Be sure that DMA is enabled for the hard disk. If you have multiple
programs open, close applications that are not critical. |
| TV picture is bad. |
RF signal strength too low, noisy signal |
Verify that other channels work correctly by changing channels.
If all channels are bad, check the antenna or install an RF amplifier. |
| No video capture. |
Application software may have stopped. |
Verify that video is present in the overlay window
on the PC's monitor. If video is present on the PC's display, then restart the PC
and then the software application. |
| Cables or video source may be non-functional. |
If no video is present on the PC's display, check that
the cables are connected securely and the video source is on and operational. |
| Hard disk is full. |
Make room on your hard drive (delete some files) or
use a different hard drive. |
| No audio capture. |
Application software may have stopped. |
Verify that video is present in the overlay window
on the PC's monitor. If video is present on the PC's display, then restart the PC
and then the software application. |
| Speakers are not connected. |
Verify that speakers are connected to the sound card in the PC. |
| Audio MUTE is on. |
Check that Mute is disabled and Volume is up. |
| Hard disk is full. |
Make room on your hard drive (delete some files) or
use a different hard drive. |
