Troubleshooting
Tips: RADEON™ X300 SE User's Guide
Uninstalling the Video Drivers
To uninstall the ATI video drivers, do the following:
Start Windows®.
Click Start.
Point to Control Panel.
Select Add or Remove Programs.
Select ATI Display Driver from the list of software programs.
Click the Change/Remove button.
The ATI Uninstall dialog appears. Click Select All. Click OK.
Click Yes to restart your computer when prompted.
Reinstalling the Video Drivers
To reinstall the ATI video drivers, do the following:
With Windows® running on your computer, insert the Dell ResourceCD into your CD/DVD-ROM drive.
If the Dell ResourceCD window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD-ROM drive containing the Dell ResourceCD.
Follow the instructions provided by the Dell ResourceCD to locate the video drivers package for your card.
Once you have located the package, select the ATI setup.exe to unzip the drivers on to the hard drive and install the drivers.
At the Setup Complete screen, select Yes and click Finish to restart your system.
Uninstalling the ATI Control Panel
To uninstall the ATI control panel, do the following:
Start Windows®.
Click Start.
Point to Control Panel.
Select Add or Remove Programs.
Select ATI Control Panel from the list of software programs.
Click the Change/Remove button. The ATI Control Panel Setup dialog appears.
Click Remove. Click Next. Click OK.
Click Yes to restart your computer when prompted.
General Problems
Problem
Possible Solution
Computer Does Not Boot-Up Properly
Verify that the installation instructions were properly followed.
Check that the card is properly installed in your system and connected to your monitor.
If you have problems during start-up, restart your computer in Safe Mode. While starting Windows® XP, press and hold F8 until you see the Windows® Advanced Options Menu. Use the arrow keys to select Safe Mode, and press Enter. Check the system configuration utility of your operating system for the interrupt assignments.
Contact Dell Technical Support if the problem persists.
No Display
Check that the card is seated properly in its expansion slot.
Ensure that the monitor cable is securely fastened to the card.
Make sure that the monitor and computer are plugged in and receiving power.
If necessary, disable any built-in graphics capabilities on your mother board. For more information, consult your computer's manual or manufacturer. (Note: some manufacturers do not allow the built-in graphics to be disabled or to become the secondary display.)
Make sure that you selected the appropriate monitor when you installed your enhanced driver.
Screen Defects Appear
Check if your monitor supports the resolution, horizontal (kHz) and vertical (Hz) refresh rates as required by the graphics card.
Check your current resolution, refresh rate, and color depth settings in the Settings and Monitor tabs in your Display Properties dialog.
Warning! Ensure that both video card and monitor support resolution and refresh rates you select. Incompatible resolution/refresh rate selection may result in monitor damage. Refer to your monitor's documentation for recommended resolutions and refresh rates.
Off-Center Screen Image, Odd Colors or No Picture
Try adjusting the brightness, sharpness, contrast, and color balance controls of your monitor.
Try adjusting the centering and positioning controls of your monitor to position the picture on the screen. Note: The Screen Position settings in Display Properties > Advanced > Displays > Adjustments tune the position of the picture on the screen via the video signal.
Set the monitor's RGB inputs (and sync switches, if this option is available) to 75 Ohms, with the sync set to external.
Digital Flat Panel (DFP) monitor users: refer to your monitor's documentation for the appropriate cable and connector to plug into the DVI-I connector on the graphics card.
Operating System Warns that Video Card Isn't Properly Configured
Check the driver installation and make sure that all software is correctly loaded corresponding to your operating system and applications.
Re-install the ATI drivers for your RADEON™ X300 SE card.
