The following troubleshooting tips may help if you experience problems. Advanced Micro Devices, Inc. documentation contains helpful installation/configuration tips and other valuable feature information. Please contact your PC manufacturer for more advanced troubleshooting information.
General Troubleshooting
Problem
Possible solution
Computer does not boot-up properly
Verify that the installation instructions were properly followed.
Check that the card is properly installed in the system and connected to the monitor.
If you have problems during start-up, restart the computer in Safe Mode. While starting Windows® XP or Windows Vista™, press and hold F8 until you see the Windows® Advanced Options Menu. Use the arrow keys to select Safe Mode and then press Enter.
Check the system configuration utility of the operating system for the interrupt assignments.
If the computer has on-board graphics capability, you may need to disable it on the motherboard. For more information, see the computer documentation.
No display
Make sure:
The card is seated properly in its expansion slot.
The monitor cable is securely fastened to the card.
The monitor and computer are plugged in and receiving power.
You selected the appropriate monitor when you installed the driver.
If you are installing an AGP graphics card, make sure you have the latest version of the AGP Motherboard/Chipset drivers.
Screen defects appear
Check if the monitor supports the resolution, horizontal (kHz), and vertical (Hz) refresh rates as required by the graphics card.
Check the current resolution, refresh rate, and color depth settings in the Settings and Monitor tabs in the Display Properties dialog.
Caution! Ensure that both video card and monitor support resolution and refresh rates you select. Incompatible resolution/refresh rate selection may result in monitor damage. Refer to the monitor documentation for recommended resolutions and refresh rates.
Off-center screen image, odd colors or no picture
Try adjusting the brightness, sharpness, contrast, and color balance controls of the monitor.
Try adjusting the centering and positioning controls of the monitor to position the picture on the screen.
Set the monitor RGB inputs (and sync switches, if this option is available) to 75 ohms, with the sync set to external.
LCD monitor users: Refer to the monitor documentation for the appropriate cable and connector to plug into the DVI-I connector on the graphics card.
Operating system warns that video card isn't properly configured
Remove and re-install the ATI drivers for the graphics card.
Check the driver installation and make sure that all software is correctly loaded corresponding to the operating system and applications.
HDTV/HDTV Adapter Troubleshooting
Problem
Possible solution
The colors on my TV display are incorrect
Ensure that the connections between the Component Video Adapter and your HDTV are correct (Y=Green, Pb=Blue, Pr=Red).
There is no display on my TV
Your TV will not display anything until Windows® starts; this may take several minutes.
Ensure that the HDTV Component Video Adapter is properly connected and the TV input is correctly configured, and then restart your computer.
DVDs will not play in 720p or 1080i modes
Copy-protected DVDs restrict playback to 480i and 480p modes.
I can't see the entire display
If your component input device supports it, try 720p mode.
The display appears tilted
Consult the HDTV user's manual.
My CRT display is green
The computer is in component output mode. Restart the computer with the CRT monitor connected.
Uninstall the Video Drivers and Control Panel
ATI video driver and control panel software can be uninstalled through the Windows Vista™, Programs and Features utility.
From the Windows® desktop, click Start, then select Control Panel.
Double-click Programs and Features, then select ATI - Catalyst Install Manager from the list of software programs.
Click the Uninstall button.
If the Programs and Features uninstall confirmation dialog appears, click Yes.
Click Yes to restart your computer when prompted.
Reinstall the Video Drivers
NOTE: The existing ATI driver and Control Panel must be uninstalled first in order to guarantee that the new driver will be installed successfully.
With Windows® running on your computer, insert the Dell ResourceDVD into your DVD-ROM drive.
If the Dell ResourceDVD window does not open automatically, on your desktop, double-click My Computer and then double-click the DVD-ROM drive containing the Dell ResourceDVD.
Follow the instructions provided by the Dell ResourceDVD to locate the video drivers package for your card.
Once you have located the package, double-click ATI Setup.exe application to unzip the drivers on to the hard drive and install the drivers.
At the Setup Complete screen, select Yes, and then click Finish to restart your system.
