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Manuals
Appendix: Dell XPS 710 Owner's Manual

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Appendix

Dell™ XPS™ 710 Owner's Manual

  Specifications

  System Setup

  Clearing Forgotten Passwords

  Clearing CMOS Settings

  Cleaning Your Computer

  Dell Hardware Warranty Support Policy (U.S. Only)

  FCC Notices (U.S. Only)

  Contacting Dell



Specifications

Processor

Processor type

Intel® Core™ 2 Duo (dual-core processor)

Intel® Core™ 2 Extreme (dual-core processor)

Intel® Core™ 2 Extreme (quad-core processor)

Cache

at least 1 MB

Memory

Type

533-, and 667-MHz DDR2 unbuffered SDRAM

Memory connectors

four

Memory capacities

512 MB, 1 GB, or 2 GB non-ECC

Minimum memory

1 GB

Maximum memory

4 GB or 8 GB

NOTE: See Addressing Memory Configurations to verify the amount of memory available to the operating system.

BIOS address

F0000h

Computer Information

Chipset

Northbridge

Southbridge

NVIDIA nForce 590 SLI MCP

C19

MCP55

DMA channels

five

Interrupt levels

24

BIOS chip (NVRAM)

4 Mb

NIC

integrated network interface capable of 10/100/1000 communication

System clock

1066-MHz data rate

Video

Type

PCI Express

Audio

Type

HDA 7.1 channel

Expansion Bus

Bus type

PCI 32-bit
PCI Express x1 and x16

Bus speed

Bus throughput

PCI: 33 MHz

PCI Express:

x1 slot bidirectional speed — 2.5 Gbps

x16 slot bidirectional speed — 40 Gbps

PCI

 

connector

three

connector size

124 pins

connector data width (maximum)

32 bits

PCI Express

NOTE: If a graphics card is installed in each of the PCI Express x16 card slots in the dual-graphics configuration, the PCI Express x1 card slot is not accessible for use.

connector

one x1

connector size

36 pins

connector data width (maximum)

1 PCI Express lane

PCI Express

 

connector

one x8

connector size

98 pins

connector data width (maximum)

8 PCI Express lanes

PCI Express

 

connector

two x16

connector size

164 pins

connector data width (maximum)

16 PCI Express lanes

Drives 

Available devices

Serial ATA drive, floppy drive, memory devices, DVD drive, DVD-RW drive, CD-RW/DVD combo drive, and media card reader

Externally accessible:

two 3.5-inch drive bays

four 5.25-inch drive bays

Internally accessible:

four 3.5-inch drive bays for hard drives

Connectors

External connectors:

IEEE 1394

front and back-panel 6-pin serial connectors

Network adapter

RJ45 connector

PS/2 (keyboard and mouse)

two 6-pin mini-DIN

Serial

9-pin connector

USB

two front-panel, six back-panel, and two internal USB 2.0–compliant connectors

System board connectors:

IDE drive

one 40-pin connector

Serial ATA

six 7-pin connectors

Floppy drive

34-pin connector

Fan

three 5-pin connectors

Liquid cooling (optional)

one 12-pin connector

PCI

three 124-pin connectors

PCI Express x1

36-pin connector

PCI Express x8

98-pin connector

PCI Express x16

two 164-pin connectors

Controls and Lights 

Power control

push button

Power light

green light — Blinking green in sleep state; solid green for power-on state.

amber light — Blinking amber indicates a problem with an installed device; solid amber indicates an internal power problem (see Power Problems).

Hard-drive access light

green

Network activity light (front panel)

solid green indicates network connection

Link integrity light (on integrated network adapter)

green light — A good connection exists between a 10-Mbps network and the computer.

orange light — A good connection exists between a 100-Mbps network and the computer.

yellow light — A good connection exists between a 1-GB (1000-Mbps) network and the computer.

off (no light) — The computer is not detecting a physical connection to the network.

Activity light (on integrated network adapter)

yellow blinking light when there is activity on the network; if there is not any network activity, the light will be off

Diagnostic lights

four lights on the front panel (see Diagnostic Lights)

Standby power light

AUXPWR on the system board

front panel LEDs

eight multi-colored LEDs provide illumination for the front of the computer

NOTE: The color of the front panel LEDs can be adjusted in system setup (see System Setup).

back panel LEDs

two multi-colored lights provide illumination for the I/O panel on the back of the computer

NOTE: The color of the back panel LEDs can be adjusted in system setup (see System Setup).

Power

DC power supply:

CAUTION: To reduce the risk of fire, electric shock, or injury, do not overload an electrical outlet, power strip, or convenience receptacle. The total ampere rating of all products plugged into an electrical outlet, power strip, or other receptacle should not not exceed 80 percent of the branch circuit rating.

Wattage

750 W or
1 KW

Heat dissipation

750 W: 2559 BTU/hr or
1 KW: 3412 BTU/hr

NOTE: Heat dissipation is calculated based upon the power supply wattage rating.

Voltage (see the safety instructions located in the Product Information Guide)

auto-sensing power supply—90 V to 265 V at 50/60 Hz

Backup battery

3-V CR2032 lithium coin cell

Physical

Height

 

Without stand

55.5 cm (21.9 inches)

With stand

57.2 cm (22.5 inches)

Width

 

Without stand

21.9 cm (8.6 inches)

With stand

35.6 cm (14.0 inches)

Depth

59.4 cm (23.4 inches)

Weight

 

Typical configuration

21.7 kg (47.8 lb)

Maximum configuration

25.6 kg (56.4 lb)

Environmental 

Temperature:

Operating

10° to 35°C (50° to 95°F)

Storage

–40° to 65°C (–40° to 149°F)

Relative humidity

20% to 80% (noncondensing)

Maximum vibration:

Operating

0.25 G at 3 to 200 Hz at 0.5 octave/min

Storage

0.5 G at 3 to 200 Hz at 1 octave/min

Maximum shock:

Operating

bottom half-sine pulse with a change in velocity of 20 inches/sec (50.8 cm/sec)

Storage

27-G faired square wave with a velocity change of 200 inches/sec (508 cm/sec)

Altitude:

Operating

–15.2 to 3048 m (–50 to 10,000 ft)

Storage

–15.2 to 10,668 m (–50 to 35,000 ft)


System Setup

Overview

Use system setup as follows:

  • To change the system configuration information after you add, change, or remove any hardware in your computer

  • To set or change a user-selectable option such as the user password

  • To read the current amount of memory or set the type of hard drive installed

Before you use system setup, it is recommended that you write down the system setup screen information for future reference.

NOTICE: Do not change the settings in system setup unless you are an expert computer user. Certain changes can cause your computer to work incorrectly.

Entering System Setup

  1. Turn on (or restart) your computer.

  2. When the DELL logo appears, press <F2> immediately.

NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F2> in even intervals until the system setup screen appears.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, then shut down your computer and try again.

System Setup Screens

The system setup screen displays current or changeable configuration information for your computer. Information on the screen is divided into three areas: the options list, the active options field, and key functions.

Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features.

Scroll up and down the list with the up- and down-arrow keys. As an option is highlighted, the Options Field displays more information about that option and the option's current and available settings.

Options Field — This field appears on the right side of the system setup window and contains information about each option listed in the Options List. In this field you can view information about your computer and make changes to your current settings.

Press the left- and right-arrow keys to highlight an option. Press <Enter> to make that selection active and return to the Options List.

NOTE: Not all settings listed in the Options Field are changeable. 

Key Functions — This field appears below the Options Field and lists keys and their functions within the active system setup field.

System Setup Options

NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed.

System

Processor Info

Identifies the processor type, clock speed, bus speed, L2 cache, ID, and whether the processor is multiple core capable, supports Hyper-Threading and supports 64-bit technology.

Memory Info

Identifies the memory type, speed, and channel mode (dual or single) by DIMM slot location.

PCI Info

Indicates the expansion card type by slot location.

Date/Time

Displays current date and time settings.

Boot Sequence

The computer attempts to boot from the sequence of devices specified in this list.

NOTE: If you insert a boot device and restart the computer, this option appears in the system setup menu. To boot from a USB memory device, for example, select the USB device and move it so that it becomes the first device in the boot sequence.

Drives

Diskette Drive

(Internal default)

Enables and disables the floppy drive attached to the DSKT connector on the system board and sets read permissions for the drive.

  • Off — All floppy drives are disabled.
  • USB — USB floppy drives are enabled
  • Internal — The integrated floppy drive is enabled.
  • Read Only — The integrated floppy drive is enabled with read-only access.

NOTE: Operating systems with USB support will recognize USB floppy drives regardless of this setting.

SATA Drives 0 through 5

(On default)

Enables or disables drives attached to the SATA connectors on the system board.

  • Off — A device attached to the interface is not usable.
  • On — A device attached to the interface is usable.
  • RAID On - A device attached to the interface is configured for RAID (see About Your RAID Configuration).

PATA Drives 0 through 1

(On default)

Enables or disables drives attached to the ATA connectors on the system board, and lists the controller details.

  • Off — A device attached to the interface is not usable.
  • On — A device attached to the interface is usable.

SMART Reporting

(Off default)

Determines whether hard-drive errors for internal drives are reported during system startup.

  • Off — Errors are not reported.
  • On — Errors are reported.

Onboard Devices

Integrated NIC

(On default)

Enables or disables the integrated network interface controller (NIC).

  • Off — The integrated NIC is disabled.
  • On — The integrated NIC is enabled.
  • On w/PXE — The integrated NIC is on (with PXE enabled).

NOTE: PXE is required only if you are booting to an operating system located on another computer. If a boot routine is not available from the remote system, the computer attempts to boot from the next device listed in the boot sequence.

Integrated Audio

(On default)

Enables or disables the onboard audio controller.

  • Off — Integrated audio is disabled.
  • On — Integrated audio is enabled.

USB Controller

(On default)

Enables or disables the internal USB controller.

  • Off — The USB controller is disabled.
  • On — The USB controller is enabled.
  • No Boot — The USB controller is enabled; however, the BIOS will not recognize USB storage devices.

NOTE: Operating systems with USB support will recognize USB storage devices regardless of the No Boot setting.

1394 Controller

(On default)

Enables or disables the integrated IEEE 1394 controller.

  • Off — The 1394 controller is disabled.
  • On — The 1394 controller is enabled.

Serial Port #1

(Auto default)

Disables or selects the address for the integrated serial port and determines how the serial port operates.

  • Off — The serial port is disabled.
  • Auto — The BIOS selects between COM1 and COM3; if both resources are in use the port is disabled.
  • COM1 — The port is configured at 3F8h with IRQ 4.
  • COM3 — The port is configured at 3E8h with IRQ 4.

PS/2 Mouse Port

(On default)

Enables or disables the onboard PS/2-compatible mouse controller.

  • Off — The PS/2 legacy mouse port is disabled.
  • On — The PS/2 legacy mouse port is enabled.

LED color

Adjusts the color of the front and back LEDs (see Front and Back View of the Computer).

Performance

Multiple CPU Core

(On default)

Specifies whether the processor has more than one core enabled.

  • Off — Multiple CPU core technology is disabled.
  • On — Multiple CPU core technology is enabled.

NOTE: The performance of some applications may improve with an additional core enabled.

Overclocking CPU Clock Speed

Provides limited capability to adjust the CPU clock speed so that the CPU operates at a different frequency than that designated in the manufacturer's design specifications.

NOTE: To enable overclocking, you first need to enable the option in BIOS and then download an application like NVIDIA® nTune™ version 5.0 or higher.

NOTE: Pressing <Alt><F> returns your system to the factory defaults including RAID settings.

NOTICE: Dell does not recommend operating the processor or other system component beyond factory default settings. Overclocking may cause system instability and reduce the operating life of your system components. Dell does not provide technical support for any hardware or software issues arising from any third party application, such as NVIDIA nTune 5.0, used to enable overclocking. Dell provides technical support only for CPU performance settings available within the system BIOS.

HDD Acoustic Mode

(Bypass default)

Determines the acoustic mode at which the hard drive operates.

  • Bypass — Do nothing (needed for older drives).
  • Quiet — The hard drive operates at its most quiet setting.
  • Suggested — Allow the hard drive manufacturer to select the mode.
  • Performance The hard drive operates at its maximum speed.

NOTE: Switching to performance mode may cause an increase in noise produced by the drive, but does not affect the drive's performance.

NOTE: Changing the acoustics setting does not alter your hard drive image.

Virtualization

(Off default)

Specifies whether a virtual machine monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization technology.

Security

 

Admin Password

(Not Set default)

Used to prohibit an unauthorized user from changing any configuration settings in the system setup.

System Password

(Not Set default)

Used to prohibit an unauthorized user from booting to the operating system.

Password Changes

(Unlocked default)

This option locks the system password field with the administrator (admin) password.

NOTE: When the system password field is locked, you can no longer disable password security by pressing <Ctrl><Enter> when the computer starts.

Execute Disable

(On default)

Enables or disables Execute Disable Memory Protection technology.

  • Off — Execute Disable Memory Protection technology is disabled.
  • On Execute Disable Memory Protection technology is enabled.

Power Management

AC Recovery

(Off default)

Specifies how the computer will behave when AC power is restored after an AC power loss.

  • Off — The system stays off after AC power is restored.
  • On — The system powers on after AC power is restored.
  • Last — The system returns to the previous state after AC power is restored.

Auto Power On

(Off default)

Disables or selects when to automatically turn on the computer.

  • Off — Do not use the Auto Power Time.
  • Everyday — Turn the computer on every day at the time set in Auto Power Time.
  • Weekdays — Turn the computer on Monday through Friday at the time set in Auto Power Time.

NOTE: This feature does not work if you turn off your computer using a power strip or surge protector.

Auto Power Time

Specifies the time to automatically turn on the computer.

Change the time to automatically turn on the computer by pressing the up- or down-arrow key to increase or decrease the numbers, or type the numbers in the appropriate time field.

NOTE: This feature does not work if you turn off your computer using a power strip or surge protector.

Suspend Mode

(S3 default)

Specifies the power management suspend mode.

  • S1 — The computer resumes more quickly from sleep mode.
  • S3 — The computer conserves more power when not in use (system memory remains active).

Maintenance

Service Tag

Displays the system service tag.

Load Defaults

This setting restores the computer's factory-installed default settings.

  • Cancel — Do not restore factory-installed default settings.
  • Continue — Restore factory-installed default settings.

Event Log

Displays the system event log.

  • Mark all entries — Mark all event log entries as read (R).
  • Clear log — Clear all event log entries.

NOTE: Once an event log entry is marked as read (R) that entry cannot be marked as unread (U).

POST Behavior

Fastboot

(On default)

Enables or disables the option to speed up the boot process by skipping some compatibility tests.

  • Off — Do not skip any steps in the boot process.
  • On — Boot quickly.

Numlock Key

(On default)

Enables or disables the numerical and mathematical features of the rightmost bank of keys on the keyboard.

  • Off — Right keypad keys function as arrows.
  • On — Right keypad keys function as numbers.

POST Hotkeys

(Setup & Boot Menu default)

Specifies the function keys to display on the screen when the computer starts.

  • Setup & Boot Menu — Display both messages (F2=Setup and F12=Boot Menu).
  • Setup — Display the setup message only (F2=Setup).
  • Boot Menu — Display the Quickboot message only (F12=Boot Menu).
  • None — Neither message is displayed.

Keyboard Errors

(Report default)

Enables or disables keyboard error reporting when the computer starts.

  • Report — Display any keyboard errors.
  • Do not report — Do not display any keyboard errors.

Boot Sequence

This feature allows you to change the boot sequence for the bootable devices installed on your computer.

Option Settings

  • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer attempts to boot from the next bootable device in the boot sequence.

  • Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer attempts to boot from the next bootable device in the boot sequence.

  • CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer attempts to boot from the next bootable device in the boot sequence.

  • USB Flash Device — Insert the memory device into a USB port and restart the computer. When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The BIOS detects the device and adds the USB flash option to the boot menu.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.
NOTE: An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found.

Changing Boot Sequence for the Current Boot

You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell ResourceCD, but you want the computer to boot from the hard drive when the diagnostic tests are complete. You can also use this feature to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive.

NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup (see System Setup).
  1. If you are booting to a USB device, connect the USB device to a USB connector (see Back View).

  2. Turn on (or restart) your computer.

  3. When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals until the Boot Device Menu appears.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again.

  1. At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight the device that is to be used for the current boot only, and then press <Enter>.

For example, if you are booting to a USB memory key, highlight USB Flash Device and press <Enter>.

NOTE: To boot to a USB device, the device must be bootable. To make sure that your device is bootable, check the device documentation.

Changing Boot Sequence for Future Boots

  1. Enter system setup (see Entering System Setup).

  2. Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the menu.

NOTE: Write down your current boot sequence in case you want to restore it.
  1. Press the up- and down-arrow keys to move through the list of devices.

  2. Press the spacebar to enable or disable a device (enabled devices have a checkmark).

  3. Press plus (+) or minus (–) to move a selected device up or down the list.


Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: This process erases both the system and setup passwords
  1. Follow the procedures in Before You Begin.

  2. Remove the computer cover (see Removing the Computer Cover).

  1. Locate the 2-pin password jumper (PASSWORD) on the system board (see System Board Components), then remove the jumper plug and set the plug aside.

  2. Close the computer cover.

  3. Connect your keyboard and mouse, then connect your computer and monitor to electrical outlets and turn them on.

  4. After the Microsoft® Windows® desktop appears on your computer, turn the computer off:

    1. Click Start, then click Turn Off Computer.

    1. In the Turn off computer window, click Turn off.

The computer performs a shutdown of the operating system, and then turns off.

NOTE: Ensure that the computer is off and not in a power management mode. If you cannot shut down the computer using the operating system, press and hold the power button for 4 seconds.
  1. Disconnect the keyboard and mouse, then disconnect the computer and monitor from their electrical outlets.

  2. Press the power button on the computer to ground the system board.

  3. Open the computer cover (see Removing the Computer Cover).

NOTICE: The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature.
  1. Locate the 2-pin password jumper on the system board (see System Board Components), and then reinstall the jumper plug to enable the password feature.

  2. Replace the computer cover (see Replacing the Computer Cover).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
  1. Connect your computer and devices to electrical outlets, and then turn them on.

NOTE: In system setup (see Entering System Setup), both system and administrator password options appear as Not Set. The password feature is enabled but a password is not assigned.

Clearing CMOS Settings

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTE: This procedure does not clear or reset system and setup passwords.
  1. Follow the procedures in Before You Begin.

  2. Remove the computer cover (see Removing the Computer Cover).

  3. Locate the password (PASSWORD) and CMOS (RTCRST) jumpers on the system board (see System Board Components).

  4. Remove the password jumper plug, then place the plug on the CMOS jumper pins and wait approximately 5 seconds.

NOTICE: The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature.
  1. Remove the jumper plug from the CMOS jumper pins, and then reinstall the plug on the password jumper pins to enable the password feature.

  2. Close the computer cover (see Replacing the Computer Cover).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
  1. Connect your computer and devices to electrical outlets, and then turn them on.


Cleaning Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Computer, Keyboard, and Monitor

CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
  • Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard.

NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the antiglare coating.
  • To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the monitor's antistatic coating.

  • Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with water.

Do not soak the cloth or let water drip inside your computer or keyboard.

Mouse

If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:

  1. Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.

  2. Wipe the ball with a clean, lint-free cloth.

  3. Blow carefully into the ball cage to dislodge dust and lint.

  4. If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.

  5. Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.

  6. Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into place.

Floppy Drive

NOTICE: Do not attempt to clean drive heads with a swab. The heads may become misaligned and prevent the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

CDs and DVDs

NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.

  1. Hold the disc by its outer edge. You can also touch the inside edge of the center hole.

NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
  1. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.


Dell Hardware Warranty Support Policy (U.S. Only)

Technician-assisted support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted support, online support is available at support.dell.com. Additional support options may be available for purchase.

Dell provides limited support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.

1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer's service contract.

Definition of "Dell-Installed" Software and Peripherals

Dell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on).

Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

Definition of "Third-Party" Software and Peripherals

Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.


FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.

Once you have determined your system's FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference.

  2. This device must accept any interference received, including interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

Class B

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.

  • Increase the separation between the equipment and the receiver.

  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

  • Consult the dealer or an experienced radio/television technician for help.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

  • Product name: Dell™ XPS™ 710

  • Model number: DCDO

Company name:

Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400


Contacting Dell

To contact Dell electronically, you can access the following websites:

  • www.dell.com

  • support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Country (City)
International Access Code Country Code
City Code

Department Name or Service Area,
Website and E-Mail Address

Area Codes,
Local Numbers, and
Toll-Free Numbers

Anguilla

Website: www.dell.com.ai

 

E-mail: la-techsupport@dell.com

   

General Support

toll-free: 800-335-0031

Antigua and Barbuda

Website: www.dell.com.ag

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-805-5924

Aomen

Technical Support (Dell™ Dimension™, Dell Inspiron™, Dell OptiPlex™, Dell Latitude™, and Dell Precision™)

0800-105

Technical Support (servers and storage)

0800-105

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

     

E-mail: la-techsupport@dell.com

 

E-mail for desktop and portable computers:
la-techsupport@dell.com

  

E-mail for servers and EMC® storage products:
la_enterprise@dell.com

  

Customer Care

toll-free: 0-800-444-0730

Technical Support

toll-free: 0-800-444-0733

Technical Support Services

toll-free: 0-800-444-0724

Sales

0-810-444-3355

Aruba

Website: www.dell.com.aw

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Website: support.ap.dell.com

    

E-mail: support.ap.dell.com/contactus

 

Technical Support (XPS)

toll-free: 1300 790 877 

General Support

13DELL-133355

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

     

E-mail: tech_support_central_europe@dell.com

    

Home/Small Business Sales

0820 240 530 00

Home/Small Business Fax

0820 240 530 49

Home/Small Business Customer Care

0820 240 530 14

Preferred Accounts/Corporate Customer Care

0820 240 530 16

Support for XPS

0820 240 530 81

Home/Small Business Support for all other Dell computers

0820 240 530 17

Preferred Accounts/Corporate Support

0820 240 530 17

Switchboard

0820 240 530 00

Bahamas

Website: www.dell.com.bs

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-874-3038

Barbados

Website: www.dell.com/bb

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-534-3142

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

  

Tech Support for XPS

02 481 92 96

Tech Support for all other Dell computers

02 481 92 88

Tech Support Fax

02 481 92 95

Customer Care

02 713 15 65

Corporate Sales

02 481 91 00

Fax

02 481 92 99

Switchboard

02 481 91 00

Bermuda

Website: www.dell.com/bm

 

E-mail: la-techsupport@dell.com

 

General Support

1-877-890-0751

Bolivia

Website: www.dell.com/bo

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

  

E-mail: BR-TechSupport@dell.com

 

Customer Care and Tech Support

0800 90 3355

Technical Support Fax

51 2104 5470

Customer Care Fax

51 2104 5480

Sales

0800 722 3498

British Virgin Islands

General Support

toll-free: 1-866-278-6820

Brunei

Country Code: 673

Technical Support (Penang, Malaysia)

604 633 4966

Customer Care (Penang, Malaysia)

604 633 4888

Transaction Sales (Penang, Malaysia)

604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

 

Website: support.ca.dell.com

 

AutoTech (automated Hardware and Warranty Support)

toll-free: 1-800-247-9362

Customer Service (Home/Home Office)

toll-free: 1-800-847-4096

Customer Service (small/med./large business, government)

toll-free: 1-800-387-5757

Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

toll-free: 1-800-847-4096

Hardware Warranty Phone Support (XPS)

toll-free: 1-866-398-8977

Hardware Warranty Phone Support (Home/Home Office)

toll-free: 1-800-847-4096

Hardware Warranty Phone Support (small/med./large business, government)

toll-free: 1-800-387-5757

Hardware Warranty Phone Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)

1-877-335-5767

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

Sales (med./large bus., government)

toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales

1 866 440 3355

Cayman Islands

E-mail: la-techsupport@dell.com

 

General Support

1-877-262-5415

Chile (Santiago)

Country Code: 56

City Code: 2

Website: www.dell.com/cl

 

E-mail: la-techsupport@dell.com

 

Sales and Customer Support

toll-free: 1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Technical Support website: support.dell.com.cn

  

Technical Support E-mail: support.dell.com.cn/email

  

Customer Care E-mail: customer_cn@dell.com

 

Technical Support Fax

592 818 1350

Technical Support (XPS)

toll-free: 800 858 0540

Technical Support (Dimension and Inspiron)

toll-free: 800 858 2969

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 800 858 0950

Technical Support (servers and storage)

toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches, routers, and so on)

toll-free: 800 858 2920

 

Technical Support (printers)

toll-free: 800 858 2311

Customer Care

toll-free: 800 858 2060

Customer Care Fax

592 818 1308

Home and Small Business

toll-free: 800 858 2222

Preferred Accounts Division

toll-free: 800 858 2557

Large Corporate Accounts GCP

toll-free: 800 858 2055 

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628 

Large Corporate Accounts North

toll-free: 800 858 2999

Large Corporate Accounts North Government and Education

toll-free: 800 858 2955

Large Corporate Accounts East

toll-free: 800 858 2020

Large Corporate Accounts East Government and Education

toll-free: 800 858 2669

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

Large Corporate Accounts South

toll-free: 800 858 2355

Large Corporate Accounts West

toll-free: 800 858 2811 

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

Colombia

Website: www.dell.com/cl

 

E-mail: la-techsupport@dell.com

 

General Support

01-800-915-4755

Costa Rica

Website: www.dell.com/cr

 

E-mail: la-techsupport@dell.com

 

General Support

0800-012-0231

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Website: support.euro.dell.com

  

E-mail: czech_dell@dell.com

  

Technical Support

22537 2727

Customer Care

22537 2707

Fax

22537 2714

Technical Fax

22537 2728

Switchboard

22537 2711

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

   

Technical Support for XPS

7010 0074

Technical Support for all other Dell computers

7023 0182

Customer Care (Relational)

7023 0184

Home/Small Business Customer Care

3287 5505

Switchboard (Relational)

3287 1200

Switchboard Fax (Relational)

3287 1201

Switchboard (Home/Small Business)

3287 5000

Switchboard Fax (Home/Small Business)

3287 5001

Dominica

Website: www.dell.com/dm

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-278-6821

Dominican Republic

Website: www.dell.com/do

 

E-mail: la-techsupport@dell.com

 

General Support

1-800-156-1588

Ecuador

Website: www.dell.com/ec

 

E-mail: la-techsupport@dell.com

 

General Support (calling from Quito)

toll-free: 999-119-877-655-3355

General Support (calling from Guayaquil)

toll-free: 1800-999-119-877-655-3355

El Salvador

Website: www.dell.com/ec

 

E-mail: la-techsupport@dell.com

 

General Support

800-6132

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

  

E-mail: fi_support@dell.com

 

Technical Support

0207 533 555

Customer Care

0207 533 538

Switchboard

0207 533 533

Sales under 500 employees

0207 533 540

Fax

0207 533 530

Sales over 500 employees

0207 533 533

Fax

0207 533 530

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com

    

Home and Small Business

    

Technical Support for XPS

0825 387 129

Technical Support for all other Dell computers

0825 387 270

Customer Care

0825 823 833

Switchboard

0825 004 700

Switchboard (calls from outside of France)

04 99 75 40 00

Sales

0825 004 700

Fax

0825 004 701

Fax (calls from outside of France)

04 99 75 40 01

Corporate

     

Technical Support

0825 004 719

Customer Care

0825 338 339

Switchboard

01 55 94 71 00

Sales

01 55 94 71 00

Fax

01 55 94 71 01

Germany (Frankfurt)

International Access Code: 00

Country Code: 49

City Code: 69

Website: support.euro.dell.com

 

E-mail: tech_support_central_europe@dell.com

 

Technical Support for XPS

069 9792 7222

Technical Support for all other Dell computers

069 9792-7200

Home/Small Business Customer Care

0180-5-224400

Global Segment Customer Care

069 9792-7320

Preferred Accounts Customer Care

069 9792-7320

Large Accounts Customer Care

069 9792-7320

Public Accounts Customer Care

069 9792-7320

Switchboard

069 9792-7000

Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

 

Technical Support

00800-44 14 95 18

Gold Service Technical Support

00800-44 14 00 83

Switchboard

2108129810

Gold Service Switchboard

2108129811

Sales

2108129800

Fax

2108129812

Grenada

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-540-3355

Guatemala

E-mail: la-techsupport@dell.com

 

General Support

1-800-999-0136

Guyana

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-270-4609

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.ap.dell.com

  

Technical Support E-mail: support.dell.com.cn/email

  

Technical Support (XPS)

00852-3416 6923

Technical Support (Dimension and Inspiron)

00852-2969 3188

Technical Support (OptiPlex, Latitude, and Dell Precision)

00852-2969 3191

Technical Support (servers and storage)

00852-2969 3196

Technical Support (projectors, PDAs, switches, routers, and so on)

00852-3416 0906

Customer Care

00852-3416 0910

Large Corporate Accounts

00852-3416 0907

Global Customer Programs

00852-3416 0908

Medium Business Division

00852-3416 0912

Home and Small Business Division

00852-2969 3105

India

Website: support.ap.dell.com

 

E-mail: india_support_desktop@dell.com
india_support_notebook@dell.com
india_support_Server@dell.com

 

Technical Support (XPS computers)

0802 506 8033

or toll-free: 1800 425 2066

Technical Support (portables, desktops, servers, and storage)

1600338045

and 1600448046

Sales (Large Corporate Accounts)

1600 33 8044

Sales (Home and Small Business)

1600 33 8046

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353

City Code: 1

Website: support.euro.dell.com

   

E-mail: dell_direct_support@dell.com

   

Sales

 

Ireland Sales

01 204 4444

Dell Outlet

1850 200 778

Online Ordering HelpDesk

1850 200 778

Customer Care

 

Home User Customer Care

01 204 4014

Small Business Customer Care

01 204 4014

Corporate Customer Care

1850 200 982

Technical Support

 

Technical Support for XPS computers only

1850 200 722

Technical Support for all other Dell computers

1850 543 543

General

 

Fax/Sales Fax

01 204 0103

Switchboard

01 204 4444

U.K. Customer Care (dial within U.K. only)

0870 906 0010

Corporate Customer Care (dial within U.K. only)

0870 907 4499

U.K. Sales (dial within U.K. only)

0870 907 4000 

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com

   

Home and Small Business

     

Technical Support

02 577 826 90

Customer Care

02 696 821 14

Fax

02 696 821 13

Switchboard

02 696 821 12

Corporate

    

Technical Support

02 577 826 90

Customer Care

02 577 825 55

Fax

02 575 035 30

Switchboard

02 577 821 

Jamaica

E-mail: la-techsupport@dell.com

 

General Support (dial from within Jamaica only)

1-800-440-9205

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Website: support.jp.dell.com

 

Technical Support (XPS)

toll-free: 0120-937-786

Technical Support outside of Japan (XPS)

044-520-1235

XPS Customer Care (if ordered items are missing or have been damaged during shipment)

044-556-4240

Technical Support (Dimension and Inspiron)

toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and Inspiron)

81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 0120-198-433

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

81-44-556-3894

Technical Support (Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™)

toll-free: 0120-198-498

Technical Support outside of Japan (PowerApp, PowerEdge, PowerConnect, and PowerVault)

81-44-556-4162

Technical Support (projectors, PDAs, printers, routers)

toll-free: 0120-981-690

Technical Support outside of Japan (projectors, PDAs, printers, routers)

81-44-556-3468

Faxbox Service

044-556-3490

24-Hour Automated Order Status Service

044-556-3801

Customer Care

044-556-4240

Business Sales Division (up to 400 employees)

044-556-1465

Preferred Accounts Division Sales (over 400 employees)

044-556-3433

Public Sales (government agencies, educational institutions, and medical institutions)

044-556-5963

Global Segment Japan

044-556-3469

Individual User

044-556-1760

Switchboard

044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

E-mail: krsupport@dell.com

 

Support

toll-free: 080-200-3800

Technical Support (XPS)

toll-free: 080-999-0283

Support (Dimension, PDA, Electronics, and Accessories)

toll-free: 080-200-3801

Sales

toll-free: 080-200-3600

Fax

2194-6202

Switchboard

2194-6000

Latin America

Customer Technical Support (Austin, Texas, U.S.A.)

512 728-4093

Customer Service (Austin, Texas, U.S.A.)

512 728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512 728-3883

Sales (Austin, Texas, U.S.A.)

512 728-4397

SalesFax (Austin, Texas, U.S.A.)

512 728-4600

or 512 728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com

  

Support

342 08 08 075

Home/Small Business Sales

+32 (0)2 713 15 96

Corporate Sales

26 25 77 81

Customer Care

+32 (0)2 481 91 19

Fax

26 25 77 82

Macao

Country Code: 853

Technical Support

toll-free: 0800 105

Customer Service (Xiamen, China)

34 160 910

Transaction Sales (Xiamen, China)

29 693 115

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Website: support.ap.dell.com

 

Technical Support (XPS)

toll-free: 1800 885 784

Technical Support (Dell Precision, OptiPlex, and Latitude)

toll-free: 1 800 880 193

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 881 306

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 881 386

Customer Care

toll-free: 1800 881 306 (option 6)

Transaction Sales

toll-free: 1 800 888 202

Corporate Sales

toll-free: 1 800 888 213

Mexico

International Access Code: 00

Country Code: 52

E-mail: la-techsupport@dell.com

 

Customer Technical Support

001-877-384-8979

or 001-877-269-3383

Sales

50-81-8800

or 01-800-888-3355

Customer Service

001-877-384-8979

or 001-877-269-3383

Main

50-81-8800

or 01-800-888-3355

Montserrat

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-278-6822

Netherlands Antilles

E-mail: la-techsupport@dell.com

 

General Support

001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Website: support.euro.dell.com

 

Technical Support for XPS

020 674 45 94

Technical Support for all other Dell computers

020 674 45 00

Technical Support Fax

020 674 47 66

Home/Small Business Customer Care

020 674 42 00

Relational Customer Care

020 674 4325

Home/Small Business Sales

020 674 55 00

Relational Sales

020 674 50 00

Home/Small Business Sales Fax

020 674 47 75

Relational Sales Fax

020 674 47 50

Switchboard

020 674 50 00

Switchboard Fax

020 674 47 50

New Zealand

International Access Code: 00

Country Code: 64

Website: support.ap.dell.com

  

E-mail: support.ap.dell.com/contactus

 

Technical Support (XPS)

toll-free: 0800 335 540

General Support

0800 441 567

Nicaragua

E-mail: la-techsupport@dell.com

 

General Support

001-800-220-1377

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

 

Technical Support for XPS

815 35 043

Technical Support for all other Dell products

671 16882

Relational Customer Care

671 17575

Home/Small Business Customer Care

23162298

Switchboard

671 16800

Fax Switchboard

671 16865

Panama

E-mail: la-techsupport@dell.com

 

General Support

011-800-507-1264

Peru

E-mail: la-techsupport@dell.com

 

General Support

0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com

 

E-mail: pl_support_tech@dell.com

 

Customer Service Phone

 57 95 700

Customer Care

 57 95  999

Sales

 57 95 999

Customer Service Fax

 57 95 806

Reception Desk Fax

 57 95 998

Switchboard

 57 95 999

Portugal

International Access Code: 00

Country Code: 351

 

Website: support.euro.dell.com

   

Technical Support

707200149

Customer Care

800 300 413

Sales

800 300 410 or  800 300 411 or  800 300 412 or 21 422 07 10

Fax

21 424 01 12

Puerto Rico

E-mail: la-techsupport@dell.com

 

General Support

1-877-537-3355

St. Kitts and Nevis

Website: www.dell.com/kn

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-540-3355

St. Lucia

Website: www.dell.com/lc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-464-4352

St. Vincent and the Grenadines

Website: www.dell.com/vc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-866-464-4353

Singapore (Singapore)

International Access Code: 005

Country Code: 65

 

NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.

 

Website: support.ap.dell.com

 

Technical Support (XPS)

toll-free: 1800 394 7464

Technical Support (Dimension, Inspiron, and Electronics and Accessories)

toll-free: 1 800 394 7430

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1 800 394 7488

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1 800 394 7478

Customer Care

toll-free: 1 800 394 7430 (option 6)

Transaction Sales

toll-free: 1 800 394 7412

Corporate Sales

toll-free: 1 800 394 7419

Slovakia (Prague)

International Access Code: 00

Country Code: 421

Website: support.euro.dell.com

  

E-mail: czech_dell@dell.com

  

Technical Support

02  5441 5727

Customer Care

420  22537 2707

Fax

02  5441 8328

Tech Fax

02  5441 8328

Switchboard (Sales)

02  5441 7585

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

 

E-mail: dell_za_support@dell.com

 

Gold Queue

011  709 7713

Technical Support

011 709 7710

Customer Care

011 709 7707

Sales

011 709 7700

Fax

011 706 0495

Switchboard

011 709 7700

Southeast Asian and Pacific Countries

Technical Support, Customer Service, and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

 

Home and Small Business

   

Technical Support

902 100 130

Customer Care

902 118 540

Sales

902 118 541

Switchboard

902 118 541

Fax

902 118 539

Corporate

   

Technical Support

902 100 130

Customer Care

902 115 236

Switchboard

91 722 92 00

Fax

91 722 95 83

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com

 

Technical Support for XPS

0771 340 340

Technical Support for all other Dell products

08 590 05 199

Relational Customer Care

08 590 05 642

Home/Small Business Customer Care

08 587 70 527

Employee Purchase Program (EPP) Support

020 140 14 44

Technical Support Fax

08 590 05 594

Sales

08 590 05 185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com

  

E-mail: Tech_support_central_Europe@dell.com

  

Technical Support for XPS

0848 33 88 57

Technical Support (Home and Small Business) for all other Dell products

0844 811 411

Technical Support (Corporate)

0844 822 844

Customer Care (Home and Small Business)

0848 802 202

Customer Care (Corporate)

0848 821 721

Fax

022 799 01 90

Switchboard

022 799 01 01

Taiwan

International Access Code: 002

Country Code: 886

Website: support.ap.dell.com

 

E-mail: support.dell.com.cn/email

 

Technical Support (XPS)

toll-free: 0080 186 3085

Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)

toll-free: 0080 186 1011

Technical Support (servers and storage)

toll-free: 0080 160 1256 

Customer Care

toll-free: 0080 160 1250
(option 5)

Transaction Sales

toll-free: 0080 165 1228

Corporate Sales

toll-free: 0080 165 1227

Thailand

International Access Code: 001

Country Code: 66

Website: support.ap.dell.com

 

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1800 0060 07

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 0600 09

Customer Care

toll-free: 1800 006 007
(option 7)

Corporate Sales

toll-free: 1800 006 009

Transaction Sales

toll-free: 1800 006 006

Trinidad/Tobago

Website: www.dell.com/tt

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-888-799-5908

Turks and Caicos Islands

Website: www.dell.com/tc

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-441-4735

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

 

E-mail: dell_direct_support@dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp

 

Sales

 

Home and Small Business Sales

0870 907 4000

Corporate/Public Sector Sales

01344 860 456

Customer Care

 

Home and Small Business Customer Care

0870 906 0010

Corporate Customer Care

01344 373 185

Preferred Accounts (500–5000 employees)

0870 906 0010

Global Accounts Customer Care

01344 373 186

Central Government Customer Care

01344 373 193

Local Government & Education Customer Care

01344 373 199

Health Customer Care

01344 373 194

Technical Support

 

Technical Support for XPS computers only

0870 366 4180

Technical Support (Corporate/Preferred Accounts/PCA [1000+ employees])

0870 908 0500

Technical Support for all other products

0870 353 0800

General

 

Home and Small Business Fax

0870 907 4006

Uruguay

Website: www.dell.com/uy

 

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service

toll-free: 1-800-433-9014

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers

toll-free: 1-877-459-7298

 

Americas Consumer XPS Support

toll-free: 1-800-232-8544

Consumer (Home and Home Office)  Support for all other Dell products

toll-free: 1-800-624-9896

Customer Service

toll-free: 1-800-624-9897

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Financial Services website:
www.dellfinancialservices.com 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

Business  

Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Support for printers, projectors, PDAs, and MP3 players

toll-free: 1-877-459-7298

Public (government, education, and healthcare) 

Customer Service and Support

toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

Dell Sales

toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

Software and Peripherals Sales

toll-free: 1-800-671-3355

Spare Parts Sales

toll-free: 1-800-357-3355

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

Fax

toll-free: 1-800-727-8320

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free: 1-877-DELLTTY

(1-877-335-5889)

U.S. Virgin Islands

E-mail: la-techsupport@dell.com

 

General Support

toll-free: 1-877-702-4360

Venezuela

Website: www.dell.com/ve

 

E-mail: la-techsupport@dell.com

 

General Support

0800-100-4752


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