To reinstall the Dell Xcelerator™ driver, follow these steps:
- Ensure that the Dell Xcelerator™ is connected to the computer.
- With Windows® running on your computer, insert the Dell Resource CD into your CD/DVD-ROM drive.
- If the Dell Resource CD window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD drive containing the Dell Resource CD.
- Follow the instructions provided by the Dell Resource CD to locate the video driver package for your Dell Xcelerator™ card.
- Once you have located the package, select the Lumanate setup.exe to unzip the drivers on to the hard drive and install the drivers.
- At the Setup Complete screen, select Yes and click Finish to restart your system.
 |
NOTE:
It is very important that the USB cable provided with this device is used. |
| Hardware Detection |
| Problem |
Cause |
Solution |
| Hardware not detected by Windows operating system. |
The Dell Xcelerator™ is not connected properly. |
Remove and reinsert the USB cable into the computer. |
| Drivers are not installed or are damaged. |
Drivers are not properly loaded. Run setup.exe from the Dell Resource CD. |
| The Dell Xcelerator™ device may be defective. |
Run the Dell Xcelerator™ Diagnostics program and follow the on-screen prompts.
If the diagnostics completes with a PASS, the device is OK. If the test completes with a FAIL,
write down the error message and contact Dell Tech Support at 1-800-624-9896. |
| Performance Issues |
| Problem |
Cause |
Solution |
| Slow transcode/transrate performance. |
The Dell Xcelerator™ board may not be installed. |
Ensure that the Dell Xcelerator™ card is installed in the computer. |
| Drivers are not installed or are damaged. |
Drivers are not properly loaded. Run setup.exe from the Dell Resource CD. |
| The Dell Xcelerator™ device may be defective. |
Run the Dell Xcelerator™ Diagnostics program and follow the on-screen prompts.
If the diagnostics completes with a PASS, the device is OK. If the test completes with a FAIL,
write down the error message and contact Dell Tech Support at 1-800-624-9896. |
| The Dell Xcelerator device is not being used by the application. |
There are some functions that the application will choose to run in SW and not
use the Dell Xcelerator card. This is normal. |
The user diagnostics program can be used to determine if the hardware and
driver are working properly. The user diagnostics application is located in:
For Vista 32-bit: C:\Program Files\Lumanate\LazerUsb
For Vista 64-bit: C:\Program Files (x86)\Lumanate\LazerUsb
Double-click on the application file (xlrtdiag.exe). This will bring up the Dell Xcelerator™
User Interface. To run the diagnostics, click on the "Run" button. The software will run a number of
tests on the device and will report back the status. If the device is OK, a PASS message will be
displayed. If the device FAILS the test, contact Dell technical support.
If the troubleshooting procedures in this document do not resolve
the problem, please contact Dell Inc. for technical assistance by
visiting the Dell Support Website at
support.dell.com
or calling 1-800-BUY-DELL.
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