- A diagnostic program for my computer
- Drivers for my computer
- My device documentation
- Desktop System Software (DSS)
| Drivers and Utilities Media
Documentation and drivers are already installed on your computer. You can use the Drivers and Utilities media to reinstall drivers (see Reinstalling Drivers and Utilities), access your documentation, or run the Dell Diagnostics (see Dell Diagnostics).
Readme files may also be included on your media to provide last-minute updates about technical changes to your computer or advanced technical reference material for technicians and experienced users.
NOTE: Drivers and documentation updates can be found at support.dell.com.
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- Service Tag and Express Service Code
- Microsoft Windows License Label
| Service Tag and Microsoft Windows Product Key
These labels are located on your computer.
- Use the Service Tag to identify your computer when you use support.dell.com or contact support.
- Enter the Express Service Code to direct your call when contacting support.
NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a missing portion or "hole" to discourage removal of the label.
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- Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions
- Community — Online discussion with other Dell customers
- Upgrades — Upgrade information for components, such as the memory, hard drive, and operating system
- Customer Care — Contact information, service call and order status, and warranty and repair information
- Service and Support — Service call status, support history, service contract, and online discussions with support
- Reference — Computer documentation, details on my computer configuration, product specifications, and white papers
- Downloads — Certified drivers, patches, and software updates
- Desktop System Software (DSS) — If you reinstall the operating system on your computer, you should also reinstall the DSS utility. DSS automatically detects your computer and operating system and installs the updates appropriate for your configuration, providing critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer.
| Dell Support Website — support.dell.com
NOTE: Select your region or business segment to view the appropriate support site.
To download Desktop System Software:
- Go to support.dell.com, select your business segment, and then enter your Service Tag or product model.
- Select Drivers & Downloads, and then click Go.
- Select your operating system and language, and then search for the keyword Desktop System Software.
NOTE: The support.dell.com user interface may vary depending on your selections.
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- How to use your Windows™ operating system
- How to work with programs and files
- How to personalize my desktop
| Windows Help and Support
- To access Windows Help and Support:
- In Windows Vista™, click the Windows Vista Start button™
and click Help and Support.
- Type a word or phrase that describes your problem, and then click the arrow icon.
- Click the topic that describes your problem.
- Follow the instructions on the screen.
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- How to reinstall my operating system
| Operating System Media
The operating system is already installed on your computer. To reinstall your operating system, use the Operating System media (see Restoring Your Operating System).
After you reinstall the operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your computer.
The operating system product key label is located on your computer.
NOTE: The color of your Operating System CD varies according to the operating system you ordered.
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