Manuals

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

The Dell Diagnostics only operates on Dell computers.

Enter the system setup program, review your computer's configuration information, and ensure that the device you want to test displays in the system setup program and is active (see Using the System Setup Program).

Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see Drivers and Utilities Media).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, see Contacting Dell.

Ensure that the computer is connected to an electrical outlet that is known to be working properly.
Turn on (or restart) your computer.
Start the Dell Diagnostics in one of the following two ways.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: Before attempting the following option, the computer must be powered down completely.

Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, and hard drive.

During the assessment, answer any questions that appear.
If failures are detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write down the error codes and contact Dell (see Contacting Dell).

If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.

Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities Media

Insert your Drivers and Utilities media.
Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release the <F12> key in even intervals until the boot device menu appears.

At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>.

NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program.

Select the Boot from CD-ROM option from the menu that appears and then press <Enter>.
Type 1 to start the Drivers and Utilities menu and then press <Enter>.
Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
At the Dell Diagnostics Main Menu, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE: It is recommended that you select Test System to run a complete test on your computer.

Option

Function

Test Memory

Run the stand-alone memory test

Test System

Run System Diagnostics

Exit

Exit the Diagnostics

After you have selected the Test System option from the main menu, the following menu appears.

NOTE: It is recommended that you select Extended Test from the menu to run a more thorough check of the devices in the computer.

Option

Function

Express Test

Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Extended Test

Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions.

Custom Test

Tests a specific device in the system and can be used to customize the tests you want to run.

Symptom Tree

Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.

For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).

NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.

The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:

Tab

Function

Results

Displays the results of the test and any error conditions encountered.

Errors

Displays error conditions encountered, error codes, and the problem description.

Help

Describes the test and any requirements for running the test.

Configuration

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters

Allows you to customize the test by changing the test settings.

Dell Support Center

The Dell Support Center provides service, support, and system-specific information. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com.

Computers purchased on June 26, 2007 and later are pre-installed with Dell Support Center.

For computers purchased prior to June 26, 2007 you can download Dell Support Center from the Services page at support.dell.com.

Click the Dell Support Center icon on your computer's desktop to run the application and to access the following features:

Self-help tools such as Dell Support, Dell PC TuneUp, Dell PC Checkup, and Network Assistant
DellConnect for remote, real-time, technical support
Dell support contact information including e-mail and online chat addresses as well as telephone numbers
Resources specific to your computer are available under Drivers & Downloads Upgrades and System Information

The top of the Dell Support Center home page displays your computer's model number along with its Service Tag, Express Service code, and warranty expiration details. When permissions are given to Dell to use your Service Tag, additional details about your computer, such as available memory, disk space, installed hardware, network addresses, modem specifications, installed security software, and much more are provided. In addition, using your Service Tag, Dell can link you to the most relevant www.dell.com web pages for information about your warranty, ordering accessories, and details about installing recommended drivers and downloads.

Dell Support

Dell Support is customized for your computing environment. This utility provides self-support information, software updates, and health scans for your computer. Use this utility for following functions:

Check your computing environment.
View the Dell Support settings.
Access the Dell Support help file.
View frequently asked questions.
Learn more about Dell Support.
Turn Dell Support off.

For more information about Dell Support, click the question mark (?) at the top of the Dell Support window.

To access Dell Support:

Click the Dell Support icon in the notification area of your Windows desktop.

NOTE: The

icon functions vary depending on whether you click, double-click, or right-click the icon.

Click the Microsoft® Windows Vista® Start button ® All Programs® Dell Support® Dell Support Settings. Ensure that the Show icon on the taskbar option is checked.

NOTE: If Dell Support is not available from the Start menu, go to support.dell.com and download the software.

Dell PC TuneUp

The automated or monthly version of Dell PC TuneUp allows you to choose the day and time of the month you want your computer "tuned up." A typical tune-up includes hard drive defragmentation, removal of unwanted and temporary files, updated security settings, verification of "good" restore points, and other maintenance activities designed to improve computer performance and security. The monthly version is available as an annual subscription and is a feature of Dell Support, a complimentary application that provides real-time health scans and information on how to maintain your computer (see Dell Support).

Both versions of PC TuneUp are available to customers in the U.S. and Canada. For the latest updates and to learn how to keep your computer running at peak performance, search for the keyword PC TuneUp on support.dell.com.

Dell PC Checkup

Dell PC Checkup is a troubleshooting and diagnostic tool that provides customized scanning and testing of your Dell computer. PC Checkup verifies whether your hardware is working properly and provides automated fixes for common configuration concerns. It is recommended that you run PC Checkup on a regular basis or before contacting Dell for assistance. The application creates a detailed report that Dell technicians can use to resolve your issue quickly.

Dell Network Assistant

Designed specifically for users of Dell™ computers, the Dell Network Assistant helps simplify the setup, monitoring, troubleshooting, and repair of your network.

Dell Network Assistant provides the following features:

Consolidated setup, alerting, and device status
Simplified tracking of networked devices through a visual display of network status
Proactive troubleshooting and repair of network problems
Tutorials, setup wizards, and frequently asked questions (FAQs) to enhance understanding of networking principles

To access Dell Network Assistant:

Click the Dell Support Center icon on your computer's desktop.
Click Self Help® Network /Internet® Network Management.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through an Internet connection, diagnose the problem, and repair it. The associate works with your permission under your supervision, and you can work with Dell's associate during the troubleshooting session.

To use this service, you must have an Internet connection and your Dell computer must be under warranty. DellConnect is also available for a fee through "Dell On Call."

To begin a live session with a Dell associate:

Click the Dell Support Center icon on your computer's desktop.
Click Assistance From Dell® Technical Support® DellConnect® Phone and follow the instructions.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Ensure that Microsoft® Windows® recognizes the drive —

Windows XP:

Click Start and click My Computer.

Windows Vista®:

Click the Windows Vista Start button and click Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Test the drive —

Insert another floppy disk, CD, or DVD to eliminate the possibility that the original media is defective.
Insert a bootable floppy disk and restart the computer.

Clean the drive or disk —

See Cleaning Your Computer.

Ensure that the CD or DVD media is snapped onto the spindle

Check the cable connections

Check for hardware incompatibilities —

See Troubleshooting Software and Hardware Problems.

Run the Dell Diagnostics —

See Dell Diagnostics.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD-RW or DVD+/-RW drive

Close other programs —

CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive.

Turn off Sleep State in Windows before writing to a CD/DVD disc —

See Power Management Modes for information on sleep modes.

Change the write speed to a slower rate —

See the help files for your CD or DVD creation software.

The drive tray cannot eject

Ensure that the computer is shut down.
Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected.
Gently pull out the tray until it stops.

The drive makes an unfamiliar scraping or grinding sound

Ensure that the sound is not caused by the program that is running.
Ensure that the disc is inserted properly.

Hard drive problems

Allow the computer to cool before turning it on —

A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

Windows XP:

Click Start and click My Computer.
Right-click Local Disk C:.
Click Properties®Tools® Check Now.
Click Scan for and attempt recovery of bad sectors and click Start.

Windows Vista:

Click the Windows Vista Start button and click Computer.
Right-click Local Disk C:.
Click Properties®Tools® Check Now.

The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

Follow the instructions on the screen.

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Check the Microsoft Outlook® Express Security Settings —

If you cannot open your e-mail attachments:

In Outlook Express, click Tools® Options® Security.
Click Do not allow attachments to remove the check mark, as needed.

Check the telephone line connection
Check the telephone jack
Connect the modem directly to the telephone wall jack

Use a different telephone line

Verify that the telephone line is connected to the jack on the modem (the jack has either a green label or a connector-shaped icon next to it).
Ensure that you hear a click when you insert the telephone line connector into the modem.
Disconnect the telephone line from the modem and connect it to a telephone, then listen for a dial tone.
If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

Run the Modem Helper diagnostics —

Windows XP:

Click Start® All Programs® Modem Helper.
Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

Click the Windows Vista Start button ® All Programs® Modem Diagnostic Tool.
Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

Verify that the modem is communicating with Windows —

Windows XP:

Click Start® Control Panel® Printers and Other Hardware® Phone and Modem Options® Modems.
Click the COM port for your modem® Properties® Diagnostics® Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Hardware and Sound® Phone and Modem Options® Modems.
Click the COM port for your modem® Properties® Diagnostics® Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Ensure that you are connected to the Internet —

Ensure that you have subscribed to an Internet service provider. With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it, and then connect to the Internet. For help, contact your Internet service provider.

Scan the computer for spyware —

If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

Auxiliary device failure —

The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program (see Using the System Setup Program). If the problem persists, contact Dell (see Contacting Dell).

Bad command or file name —

Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

Cache disabled due to failure —

The primary cache internal to the microprocessor has failed. Contact Dell (see Contacting Dell).

CD drive controller failure —

The CD drive does not respond to commands from the computer (see Drive Problems).

Data error —

The hard drive cannot read the data (see Drive Problems).

Decreasing available memory —

One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Disk C: failed initialization —

The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see Dell Diagnostics).

Drive not ready —

The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see Hard Drive).

Error reading PCMCIA card —

The computer cannot identify the ExpressCard. Reinsert the card or try another card (see Using Cards).

Extended memory size has changed —

The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see Contacting Dell).

The file being copied is too large for the destination drive —

The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.

A filename cannot contain any of the following characters: \ / : * ? " < > | —

Do not use these characters in filenames.

Gate A20 failure —

A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see Memory).

General failure —

The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.

Hard-disk drive configuration error —

The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).

Hard-disk drive controller failure 0 —

The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).

Hard-disk drive failure —

Hard-disk drive read failure —

The hard drive may be defective. Shut down the computer, remove the hard drive (see Hard Drive), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see Dell Diagnostics).

Insert bootable media —

The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.

Invalid configuration information-please run System Setup Program —

The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see Using the System Setup Program).

Keyboard clock line failure —

For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard controller failure —

For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard data line failure —

For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

Keyboard stuck key failure —

For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see Dell Diagnostics).

Licensed content is not accessible in MediaDirect —

Dell MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see Dell MediaDirect problems).

Memory address line failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Memory allocation error —

The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

Memory data line failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Memory double word logic failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Memory odd/even logic failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

Memory write/read failure at address, read value expecting value —

A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Memory).

No boot device available —

The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

No boot sector on hard drive —

The operating system may be corrupted. Contact Dell (see Contacting Dell).

No timer tick interrupt —

A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see Dell Diagnostics).

Not enough memory or resources. Exit some programs and try again —

You have too many programs open. Close all windows and open the program that you want to use.

Operating system not found —

Reinstall the hard drive (see Hard Drive). If the problem persists, contact Dell (see Dell Diagnostics).

Optional ROM bad checksum —

The optional ROM has failed. Contact Dell (see Dell Diagnostics).

A required .DLL file was not found —

The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

Windows XP:

Click Start® Control Panel® Add or Remove Programs® Programs and Features.
Select the program you want to remove.
Click Uninstall.
See the program documentation for installation instructions.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Programs® Programs and Features.
Select the program you want to remove.
Click Uninstall.
See the program documentation for installation instructions.

Sector not found —

The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start® Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

Seek error —

The operating system cannot find a specific track on the hard drive.

Shutdown failure —

A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see Dell Diagnostics).

Time-of-day clock lost power —

System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see Using the System Setup Program). If the message reappears, contact Dell (see Contacting Dell).

Time-of-day clock stopped —

The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see Contacting Dell).

Time-of-day not set-please run the System Setup program —

The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see Using the System Setup Program).

Timer chip counter 2 failed —

A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see Dell Diagnostics).

Unexpected interrupt in protected mode —

The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see Dell Diagnostics).

x:\ is not accessible. The device is not ready —

Insert a disk into the drive and try again.

Warning: Battery is critically low —

The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.

ExpressCard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Check the ExpressCard —

Ensure that the ExpressCard is properly inserted into the connector.

Check that the card is recognized by Windows —

Double-click the Safely Remove Hardware icon in the Windows taskbar. Some cards do not support this feature. If the card supports this Windows feature, the card will be listed.

If you have problems with a Dell-provided ExpressCard —

Contact Dell (see Contacting Dell). Also, for Mobile Broadband (WWAN) ExpressCards, see Mobile Broadband (Wireless Wide Area Network [WWAN]).

If you have problems with an ExpressCard not provided by Dell —

Contact the ExpressCard manufacturer.

IEEE 1394 Device Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Ensure that the IEEE 1394 device is recognized by Windows —

Click Start® Control Panel® System and Maintenance® Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.

If your IEEE 1394 device is listed, Windows recognizes the device.

If you have problems with a Dell-provided IEEE 1394 device —

Contact Dell or the IEEE 1394 device manufacturer (see Contacting Dell).

If you have problems with an IEEE 1394 device not provided by Dell —

Contact Dell or the IEEE 1394 device manufacturer (see Contacting Dell).

Ensure that the IEEE 1394 device is properly inserted into the connector

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.

External Keyboard problems

NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.

Check the keyboard cable —

Shut down the computer, disconnect the keyboard cable and check it for damage, then firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

Check the external keyboard —

Shut down the computer, wait 1 minute, and then turn it on again.
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
From the Windows desktop, click Start® All Programs® Accessories® Notepad.
Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

To verify that the problem is with the external keyboard, check the integrated keyboard —

Shut down the computer.
Disconnect the external keyboard.
Turn on the computer.
From the Windows desktop, click Start® All Programs® Accessories® Notepad.
Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now, but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see Contacting Dell).

Run the keyboard diagnostics tests —

Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see Dell Diagnostics). If the tests indicate a defective external keyboard, contact Dell (see Contacting Dell).

Unexpected characters

Disable the numeric keypad —

Press <Num Lock> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

The computer does not start

Check the ac adapter —

Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet.

The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on.

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

Turn the computer off —

If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer.

A program stops responding or crashes repeatedly

End the program —

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
Click the Applications tab.
Click to select the program that is no longer responding.
Click End Task.

NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen.

Check the software documentation —

If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.

A program is designed for an earlier Microsoft® Windows® operating system

Run the Program Compatibility Wizard —

Windows XP:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.

Click Start® All Programs® Accessories® Program Compatibility Wizard® Next.
Follow the instructions on the screen.

Windows Vista:

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

Click Start ® Control Panel® Programs® Use an older program with this version of Windows.
In the welcome screen, click Next.
Follow the instructions on the screen.

A solid blue screen appears

Turn the computer off —

Dell MediaDirect problems

Check the Dell MediaDirect help file for information —

Use the Help menu to access Dell MediaDirect Help.

To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player —

If you purchased a DVD drive with your computer, this software should already be installed.

Video Quality problems —

Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files.

Cannot play some media files —

Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment.

Adjusting the color settings for movies that contain scenes that are too dark or too bright —

Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios.

NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see Contacting Dell).

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If you receive an insufficient memory message —

Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
See the software documentation for minimum memory requirements. If necessary, install additional memory (see Memory).
Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see Memory).
Run the Dell Diagnostics (see Dell Diagnostics).

If you experience other memory problems —

Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see Memory).
Ensure that you are following the memory installation guidelines (see Memory).
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see Memory.
Run the Dell Diagnostics (see Dell Diagnostics).

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Check the network cable connector —

Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.

Check the network lights on the network connector —

No light indicates that no network communication exists. Replace the network cable.

Restart the computer and log on to the network again

Check your network settings —

Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

Mobile Broadband (Wireless Wide Area Network [WWAN])

NOTE: The Dell Mobile Broadband Card Utility user's guide and the Mobile Broadband ExpressCard user's guide are available through Windows Help and Support (click Start® Help and Support). You can also download the Dell Mobile Broadband Card Utility user's guide from support.dell.com.

NOTE: The

icon appears in the notification area if the computer has a Dell WWAN device installed. Double-click the icon to launch the utility.

Activate the Mobile Broadband ExpressCard —

You must activate the Mobile Broadband ExpressCard before you can connect to the network. Position the mouse over the icon in the notification area to verify the status of the connection. If the card is not activated, follow the card activation instructions located within the Dell Mobile Broadband Card Utility. To access the utility, double-click the icon located in the taskbar, at the lower-right corner of your screen. If your ExpressCard is not a Dell-branded card, see the manufacturer's instructions for your card.

Check network connection status in the Dell Mobile Broadband Card Utility —

Double-click the icon to launch the Dell Mobile Broadband Card Utility. Check the status in the main window:

No card detected — Restart the computer, and launch the Dell Mobile Broadband Card Utility again.
Check your WWAN service — Contact your cellular service provider to verify your plan coverage and supported services.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Check the power light —

When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep state—press the power button to exit Sleep state. If the light is off, press the power button to turn on the computer.

NOTE: For information on the Sleep power state, see Power Management Modes.

Charge the battery —

The battery charge may be depleted.

Reinstall the battery.
Use the AC adapter to connect the computer to an electrical outlet.
Turn on the computer.

NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

Check the battery status light —

If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet.

If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes amber, the battery may be defective. See Contacting Dell.

Check the battery temperature —

If the battery temperature is below 0°C (32°F), the computer will not start.

Test the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the AC adapter —

Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

Connect the computer directly to an electrical outlet —

Bypass power protection devices, power strips, and extension cables to verify that the computer turns on.

Eliminate possible interference —

Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

Adjust the power properties —

See Power Management Modes.

Reseat the memory modules —

If the computer power light turns on, but the display remains blank, reinstall the memory modules (see Memory).

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.

Check the printer documentation —

See the printer documentation for setup and troubleshooting information.

Ensure that the printer is turned on

Check the printer cable connections —

See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer.

Test the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Verify that the printer is recognized by Windows —

Windows XP:

Click Start® Control Panel® Printers and Other Hardware® View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
Click Properties® Ports. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Hardware and Sound® Printer.
If the printer is listed, right-click the printer icon.
Click Properties and click Ports.
Adjust the settings, as needed.

Reinstall the printer driver —

See the printer documentation for instructions.

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer.

Check the scanner documentation —

See the scanner documentation for setup and troubleshooting information.

Unlock the scanner —

Ensure that your scanner is unlocked.

Restart the computer and try the scanner again

Check the cable connections —

See the scanner documentation for cable connection information.
Ensure that the scanner cables are securely connected to the scanner and the computer.

Verify that the scanner is recognized by Microsoft Windows —

Windows XP:

Click Start® Control Panel® Printers and Other Hardware® Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Hardware and Sound® Scanners and Cameras.
If the scanner is listed, Windows recognizes the scanner.

Reinstall the scanner driver —

See the scanner documentation for instructions.

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

No sound from integrated speakers

Adjust the Windows volume control —

Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

Adjust the volume using keyboard shortcuts —

Press <Fn><End> to disable (mute) or re-enable the integrated speakers.

Reinstall the sound (audio) driver —

See Reinstalling Drivers and Utilities.

No sound from external speakers

Ensure that the subwoofer and the speakers are turned on —

See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

Adjust the Windows volume control —

Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Disconnect headphones from the headphone connector —

Sound from the speakers is automatically disabled when headphones are connected to the headphone connector.

Test the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Eliminate possible interference —

Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Reinstall the audio driver —

See Reinstalling Drivers and Utilities.

Run the Dell Diagnostics —

See Dell Diagnostics.

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

No sound from headphones

Check the headphone cable connection —

Ensure that the headphone cable is securely inserted into the headphone connector (see ExpressCards).

Adjust the Windows volume control —

Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Remote Control Problems

Application does not respond to remote control within the specified maximum range

Check that the battery is placed correctly with the "+" side facing up. Check that the battery is also not weak.
Point your remote control to the receiver. The receiver is underneath the touch pad of your computer.
Move the remote control closer to your computer.

Remote control is stuck in the slot

Check that you have not incorrectly stored the remote control into a non-Express Card slot. Contact Dell Technical Support for removing it.

Touch Pad or Mouse Problems

Check the touch pad settings —

Windows XP:

Click Start® Control Panel® Mouse.
Adjust the settings, as needed.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Hardware and Sound® Mouse.
Adjust the settings, as needed.

Check the mouse cable —

Shut down the computer, disconnect the mouse cable and check it for damage, then firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

To verify that the problem is with the mouse, check the touch pad —

Shut down the computer.
Disconnect the mouse.
Turn on the computer.
At the Windowsdesktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

Check the system setup program settings —

Verify that the system setup program lists the correct device for the pointing device option (the computer automatically recognizes a USB mouse without making any setting adjustments).

Test the mouse controller —

To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Pointing Devices test group in the Dell Diagnostics.

Reinstall the touch pad driver —

See Reinstalling Drivers and Utilities.

Video and Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If the display is blank

NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.

Check the battery —

If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer.

Test the electrical outlet —

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Check the AC adapter —

Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

Connect the computer directly to an electrical outlet —

Bypass power protection devices, power strips, and extension cables to verify that the computer turns on.

Adjust the power properties —

Search for the keyword sleep in Windows Help and Support.

Switch the video image —

If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

If the display is difficult to read

Adjust the brightness —

Press <Fn> and the up- or down-arrow key.

Move the external subwoofer away from the computer or monitor —

If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

Eliminate possible interference —

Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

Rotate the computer to face a different direction —

Eliminate sunlight glare, which can cause poor picture quality.

Adjust the Windows display settings —

Windows XP:

Click Start® Control Panel® Appearance and Themes.
Click the area you want to change or click the Display icon.
Try different settings for Color quality and Screen resolution.

Windows Vista:

Click the Windows Vista Start button ® Control Panel® Hardware and Sound® Personalization® Display Settings.
Adjust Resolution and Colors settings, as needed.

Run the Video diagnostics tests —

If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics, then contact Dell (see Contacting Dell).

See "Error Messages" —

If an error message appears, see Error Messages.

If only part of the display is readable

Connect an external monitor —

Shut down your computer and connect an external monitor to the computer.
Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell (see Contacting Dell).

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

NOTICE: Your Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.

Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:

Upgrade your operating system.
Reinstall your operating system.
Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP:

Click Start® Control Panel.
Under Pick a Category, click Performance and Maintenance, and click System.
In the System Properties window, click the Hardware tab, and click Device Manager.

Windows Vista:

Click the Windows Vista Start button and right-click Computer.
Click Properties® Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see Reinstalling Drivers and Utilities).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version.

Windows XP:

Click Start® My Computer® Properties® Hardware® Device Manager.
Right-click the device for which the new driver was installed and click Properties.
Click the Drivers tab® Roll Back Driver.

Windows Vista:

Click the Windows Vista start button , and right-click Computer.
Click Properties® Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Right-click the device for which the new driver was installed and click Properties.
Click the Drivers tab®Roll Back Driver.

If Device Driver Rollback does not resolve the problem, use System Restore (see Restoring Your Microsoft® Windows Vista® Operating System) to return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore (see Restoring Your Microsoft® Windows Vista® Operating System) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.

With the Windows desktop displayed, insert your Drivers and Utilities media.

If this is your first time to use your Drivers and Utilities media, continue to step 2. If not, proceed to step 5.

When the Drivers and Utilities installation program starts, follow the prompts on the screen.

NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.

When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities disc and click Finish to restart the computer.
When you see the Windows desktop, reinsert the Drivers and Utilities disc.
At the Welcome Dell System Owner screen, click Next.

NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.

A message stating that the Drivers and Utilities program is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Manually Reinstalling Drivers

NOTE: If your computer has a Consumer IR port and you are reinstalling a Consumer IR driver, you must first enable the Consumer IR port in the system setup program (see Using the System Setup Program) before continuing with the driver installation (see Reinstalling Drivers and Utilities). For information about components installed on your computer, see Determining Your Computer's Configuration.

After extracting the driver files to your hard drive, as described in the previous section:

Windows XP:

Click Start® My Computer® Properties® Hardware® Device Manager.
Double-click the type of device for which you are installing the driver (for example, Audio or Video).
Double-click the name of the device for which you are installing the driver.
Click the Driver tab® Update Driver.
Click Install from a list or specific location (Advanced)® Next.
Click Browse and browse to the location to which you previously copied the driver files.
When the name of the appropriate driver appears, click Next.
Click Finish and restart your computer.

Windows Vista:

Click the Windows Vista start button , and right-click Computer.
Click Properties® Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

Double-click the type of device for which you are installing the driver (for example, Audio or Video).
Double-click the name of the device for which you are installing the driver.
Click the Driver tab® Update Driver® Browse my computer for driver software.
Click Browse and browse to the location to which you previously copied the driver files.
When the name of the appropriate driver appears, click the name of the driver® OK® Next.
Click Finish and restart your computer.

Troubleshooting Software and Hardware Problems

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

NOTE: Windows Vista® is a new operating system, so drivers or applications that support certain devices may not yet be available. Check with your hardware manufacturer for information on Windows Vista support for your device.

To start the Hardware Troubleshooter:

Windows XP:

Click Start® Help and Support.
Type hardware troubleshooter in the search field and press <Enter> to start the search.
In the Fix a Problem section, click Hardware Troubleshooter.
In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps.

Windows Vista:

Click the Windows Vista Start button and click Help and Support.
In the Find an answer section, click Troubleshooting.

Type hardware troubleshooter in the search field, and then press <Enter>.

In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get online help by typing your question in the Search Help field at the top of the window.

Restoring Your Microsoft® Windows Vista® Operating System

You can restore your Windows Vista operating system in the following ways:

Windows Vista includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive. You can then restore your operating system or files if needed.
Microsoft Windows System Restore returns your hard drive to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see Using Microsoft Windows System Restore.
Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem.
If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.

Using Windows Vista System Restore

The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore.

To access the Windows Help and Support Center, click the Windows Vista Start button ® Help and Support.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Creating a Restore Point

You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center. To access the Windows Vista Backup and Restore Center:

Click the Windows Vista Start button ® Welcome Center. In the Get started with Windows section, click Show all 14 items...® Back Up and Restore Center.

Click the Windows Vista Start button ® All Programs® Maintenance® Back Up and Restore Center. Under Tasks, click Create a restore point or change settings.

For more information:

Click the Windows Vista Start button ® Help and Support.
Type System Restore in the search field and press <Enter>.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see Using Windows Device Driver Rollback) to resolve the problem. If Device Driver Rollback does not resolve the problem, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Windows Vista Start button ® Control Panel® System and Maintenance® Back Up and Restore Center.
In the Tasks list, click Repair Windows using System Restore.
Click Continue in the User Account Control (UAC) dialog box asking for permission to run the application.
Click Next in the System Restore window to view the most recent restore points in chronological order.
Select the Show restore points older than 5 days check box to view the complete list of restore points.
Select a restore point. Try to restore from the most recent restore point. If this restore point fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled.
Click Next® Finish.
When prompted, click Yes.
After System Restore finishes collecting data, the computer restarts.
After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Windows Vista Start button ® Help and Support.
Type System Restore in the search field and press <Enter>.
Click Undo my last restoration, and then click Next.

Restoring the Computer to the Default Factory Configuration

The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first purchased it from Dell. This option appears on Dell computers that were originally pre-installed with the Windows Vista® operating system and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from a previous version of the Windows® operating systems.

NOTICE: When you restore the computer to the default factory configuration, all data on the hard drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost.

Restart the computer. To do this, click the Windows Vista Start button ® ® Restart.
As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen.

NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.

Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
Specify the language settings that you want, and then click Next.
Log in as a user who has administrative credentials, and then click OK.
Click Dell Factory Image Restore.
In the Dell Factory Image Restore window, click Next.
Select the Yes, reformat hard drive and restore system software to factory condition check box.
Click Next. The computer is restored to the default factory configuration.
When the restore operation is completed, click Finish to restart the computer.

Using the Operating System Media

Before You Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see Using Windows Device Driver Rollback). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see Using Microsoft Windows System Restore).

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows, you need the following items:

Dell Operating System media
Dell Drivers and Utilities media

NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller.

Reinstalling Windows Vista

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so.

Save and close any open files and exit any open programs.
Insert the Operating System media.
Click Exit if the Install Windows message appears.
Restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>.
Press any key to Boot from CD-ROM.
Follow the instructions on the screen to complete the installation.

NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See Contacting Dell.

Restoring Your Microsoft® Windows® XP Operating System

System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell PC Restore by Symantec returns your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell PC Restore only if System Restore did not resolve your operating system problem.
If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem.

Using Microsoft Windows System Restore

The Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.

Starting System Restore

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click Start® All Programs® Accessories®System Tools® System Restore.
Click either Restore my computer to an earlier time or Create a restore point.
Click Next and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the last system restore.