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Contacting Dell: Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
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Contacting Dell: Dell™ PowerEdge™ 2400 Systems Installation and
Troubleshooting Guide
Overview • International Dialing Codes • Americas Contact Numbers • Europe Contact
Numbers • Asia and Other Regions Contact Numbers
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following sections. "International Dialing Codes" provides the
various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe
Contact Numbers," and "Asia and Other Regions Contact
Numbers" provide local telephone numbers, area codes, toll-free numbers, and
e-mail addresses, if applicable, for each department or service available in various
countries around the world.
If you are making a direct-dialed call to a location outside of your local
telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to
the local numbers provided in the other sections.
For example, to place an international call from Paris, France to
Bracknell, England, dial the international access code for France followed by the country
code for the U.K., the city code for Bracknell, and then the local number as shown in the
following illustration:
To place a long-distance call within your own country, use area codes
instead of international access codes, country codes, and city codes. For example, to call
Paris, France from Montpellier, France, dial the area code plus the local number as shown
in the following illustration:
The codes required depend on where you are calling from as well as the
destination of your call; in addition, each country has a different dialing protocol. If
you need assistance in determining which codes to use, contact a local or an international
operator.
 |
NOTES: Toll-free numbers are for use only
within the country for which they are listed. Area codes are most often used to call long
distance within your own country (not internationally)—in other words, when
your call originates in the same country you are calling. Have
your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently. |
Click a listed country to obtain the appropriate contact numbers.
Country (City)
|
Department
Name or Service |
Area Code
|
Local
Number or
Toll-Free Number |
Canada
(North York, Ontario)
NOTE: Customers in Canada call the U.S.A. for
access to TechConnect BBS. |
Automated Order-Status
System |
|
toll free: 1-800-433-9014
|
AutoTech (Automated
technical support) |
|
toll free: 1-800-247-9362
|
Customer Care (From
outside Toronto) |
|
toll free: 1-800-387-5759
|
Customer Care (From within
Toronto) |
416 |
758-2400 |
Customer Technical Support
|
|
toll free: 1-800-847-4096
|
Sales (Direct
Sales—from outside Toronto) |
|
toll free: 1-800-387-5752
|
Sales (Direct
Sales—from within Toronto) |
416 |
758-2200 |
Sales (Federal government,
education, and medical) |
|
toll free: 1-800-567-7542
|
Sales (Major Accounts)
|
|
toll free: 1-800-387-5755
|
TechConnect BBS (Austin,
Texas, U.S.A.) |
512 |
728-8528 |
TechFax |
|
toll free: 1-800-950-1329
|
Chile
(Santiago)
NOTE: Customers in Chile call the U.S.A. for sales,
customer, and technical assistance |
Sales, Customer Support,
and Technical Support |
|
toll free: 1230-020-4823
|
Latin
America
NOTE: Customers in Latin America call the U.S.A.
for sales, customer, and technical assistance. |
Customer Technical Support
(Austin, Texas, U.S.A.) |
512 |
728-4093 |
Customer Service (Austin,
Texas, U.S.A.) |
512 |
728-3619 |
Fax (Technical Support and
Customer Service)
(Austin, Texas, U.S.A.) |
512 |
728-3883 |
Sales (Austin, Texas,
U.S.A.) |
512 |
728-4397 |
SalesFax (Austin, Texas,
U.S.A.) |
512 |
728-4600
728-3772 |
Mexico
(Colonia Granada)
NOTE: Customers in Mexico call the U.S.A. for
access to the Automated Order-Status System and AutoTech. |
Automated Order-Status
System (Austin, Texas, U.S.A.) |
512 |
728-0685 |
AutoTech (Automated
technical support) (Austin, Texas, U.S.A.) |
512 |
728-0686 |
Customer Technical Support
|
525 |
228-7870 |
Sales |
525 |
228-7811
toll free: 91-800-900-37
toll free: 91-800-904-49 |
Customer Service |
525 |
228-7878 |
Main |
525 |
228-7800 |
U.S.A.
(Austin, Texas) |
Automated Order-Status
System |
|
toll free: 1-800-433-9014
|
AutoTech (Automated
technical support) |
|
toll free: 1-800-247-9362
|
Dell Home
and Small Business Group: |
Customer Technical Support
(Return Material Authorization Numbers) |
|
toll free: 1-800-624-9896
|
Customer Service
(Credit Return Authorization Numbers) |
|
toll free: 1-800-624-9897
|
National
Accounts (systems purchased by established Dell national accounts [have your account
number handy], medical institutions, or value-added resellers [VARs]): |
Customer Service and
Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-822-8965
|
Public
Americas International (systems purchased by governmental agencies [local, state, or
federal] or educational institutions): |
Customer Service and
Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-234-1490
|
Dell Sales |
|
toll free: 1-800-289-3355
toll free: 1-800-879-3355 |
Spare Parts Sales |
|
toll free: 1-800-357-3355
|
DellWareSM |
|
toll free: 1-800-753-7201
|
DellWare FaxBack Service
|
512 |
728-1681 |
Fee-Based Technical
Support |
|
toll free: 1-800-433-9005
|
Sales (Catalogs) |
|
toll free: 1-800-426-5150
|
Fax |
|
toll free: 1-800-727-8320
|
TechFax |
|
toll free: 1-800-950-1329
|
TechConnect BBS |
512 |
728-8528 |
| Dell Services for the Deaf,
Hard-of-Hearing, or Speech-Impaired |
|
toll free: 1-877-DELLTTY
(1-877-335-5889) |
Switchboard |
512 |
338-4400 |
Europe Contact Numbers
Country
(City) |
Department
Name or Service |
Area
Code |
Local
Number or
Toll-Free Number |
Austria
(Vienna)
NOTE: Customers in Austria call Langen, Germany for Technical Support
and Customer Care. |
Switchboard |
01 |
491 040 |
| Home/Small Business Sales |
01 |
795676-02 |
| Home/Small Business Sales Fax |
01 |
795676-05 |
| Home/Small Business Customer
Care |
01 |
795676-03 |
| Preferred Accounts/Corporate
Customer Care |
|
0660-8056 |
| Home/Small Business Technical
Support |
01 |
795676-04 |
| Preferred Accounts/Corporate
Technical Support |
|
0660-8779 |
Web site: http://support.euro.dell.com/at
|
|
|
E-mail:
tech_support_germany@dell.com |
|
|
Belgium (Brussels) |
Technical
Support |
02 |
481 92 88
|
Customer Care
|
02 |
481 91 19
|
Home/Small
Business Sales |
|
toll free:
0800 16884 |
Corporate
Sales |
02 |
481 91 00
|
Fax |
02 |
481 92 99
|
Switchboard
|
02 |
481 91 00
|
Web site: http://support.euro.dell.com/be
|
|
|
E-mail:
tech_be@dell.com |
|
|
Czech Republic
(Prague) |
Technical
Support |
02 |
22 83 27 27
|
Customer Care
|
02 |
22 83 27 11
|
Fax |
02 |
22 83 27 14
|
TechFax
|
02 |
22 83 27 28
|
Switchboard
|
02 |
22 83 27 11
|
Web site: http://support.euro.dell.com/cz
|
|
|
E-mail:
czech_dell@dell.com |
|
|
Denmark
(Horsholm)
NOTE: Customers in Denmark call Sweden for fax
technical support. |
Technical
Support |
|
45170182
|
Customer Care
|
|
45170181
|
Switchboard
|
|
45170100
|
Fax Technical
Support (Upplands Vasby, Sweden) |
|
859005594
|
Fax
Switchboard |
|
45170117
|
Web site: http://support.euro.dell.com/dk
|
|
|
E-mail:
den_support@dell.com |
|
|
Finland
(Helsinki)
|
Technical
Support |
09 |
253 313 60
|
| Technical Support Fax |
09 |
253 313 81 |
Customer Care
|
09 |
253 313 61
|
Fax |
09 |
253 313 99
|
Switchboard
|
09 |
253 313 00
|
Web site: http://support.euro.dell.com/fi
|
|
|
E-mail: fin_support@dell.com |
|
|
France
(Paris/Montpellier) |
Technical
Support |
0803 |
387 270
|
Customer Care
(Paris) |
01 |
47 62 68 92
|
Customer Care
(Montpellier) |
04 |
67 06 61 96
|
TechConnect
BBS (Montpellier) |
04 |
67 22 53 04
|
Fax
(Montpellier) |
04 |
67 06 60 07
|
Switchboard
(Paris) |
01 |
47 62 69 00
|
Switchboard
(Montpellier) |
04 |
67 06 60 00
|
Web site: http://support.euro.dell.com/fr
|
|
|
E-mail:
web_fr_tech@dell.com |
|
|
Germany
(Langen) |
Technical
Support |
06103
|
971-200
|
| Technical Support Fax |
06103
|
971-222
|
| Home/Small Business Customer
Care |
06103 |
971-530 |
| Corporate Customer Care |
06103 |
971-560 |
| Preferred Accounts Customer
Care |
06103
|
971-420 |
TechConnect
BBS |
06103
|
971-666
|
Switchboard
|
06103
|
971-0 |
Web site: http://www.dell.de/support |
|
|
E-mail:
tech_support_germany@dell.com |
|
|
Ireland
(Bray)
NOTE: Customers in Ireland call the U.K. for
Home/Small Business customer assistance. |
Technical
Support |
|
1-850-543-543
|
Customer Care
|
01 |
204 4026
|
Home/Small
Business Customer Care (Bracknell, U.K.) |
|
0870 906 0010
|
Sales |
|
1-850-235-235
|
SalesFax
|
01 |
286 2020
|
Fax |
01 |
286 6848
|
TechConnect
BBS |
01 |
204 4711
|
TechFax
|
01 |
204 4708
|
Switchboard
|
01 |
286 0500
|
Web site: http://support.euro.dell.com/ie
|
|
|
E-mail:
dell_direct_support@dell.com |
|
|
Italy
(Milan) |
Technical
Support |
2 |
57782.690
|
Customer Care
|
2 |
57782.555
|
Sales |
2 |
57782.411
|
Fax |
2 |
57503530
|
Switchboard
|
2 |
57782.1
|
Web site: http://support.euro.dell.com/it
|
|
|
E-mail:
support_italy@dell.com |
|
|
Luxembourg
NOTE: Customers in Luxembourg call Belgium for
sales, customer, and technical assistance. |
Technical
Support (Brussels, Belgium) |
02 |
481 92 88
|
Home/Small
Business Sales (Brussels, Belgium) |
|
toll free:
080016884 |
Corporate
Sales (Brussels, Belgium) |
02 |
481 91 00
|
Customer Care
(Brussels, Belgium) |
02 |
481 91 19
|
Switchboard
(Brussels, Belgium) |
02 |
481 91 00
|
Fax (Brussels,
Belgium) |
02 |
481 92 99
|
Web site: http://support.euro.dell.com/be
|
|
|
E-mail:
tech_be@dell.com |
|
|
Netherlands
(Amsterdam) |
Technical
Support |
020 |
581 8838
|
| Customer Care |
020 |
581 8740 |
Home/Small
Business Sales |
|
toll free:
0800-0663 |
Home/Small
Business Sales Fax |
020 |
682 7171
|
Corporate
Sales |
020 |
581 8818
|
Corporate
Sales Fax |
020 |
686 8003
|
Fax |
020 |
686 8003
|
Switchboard
|
020 |
581 8818
|
Web site: http://support.euro.dell.com/nl
|
|
|
| E-mail: tech_nl@dell.com
|
|
|
Norway
(Lysaker)
NOTE: Customers in Norway call Sweden for fax
technical support. |
Technical
Support |
|
671 16882
|
Customer Care
|
|
671 16881
|
Switchboard
|
|
671 16800
|
Fax Technical
Support (Upplands Vasby, Sweden) |
|
590 05 594
|
Fax
Switchboard |
|
671 16865
|
Web site: http://support.euro.dell.com/no
|
|
|
E-mail:
nor_support@dell.com |
|
|
Poland
(Warsaw) |
Technical
Support |
22 |
60 61 999
|
Customer Care
|
22 |
60 61 999
|
Sales |
22 |
60 61 999
|
Switchboard
|
22 |
60 61 999
|
Fax |
22 |
60 61 998
|
Web site: http://support.euro.dell.com/pl
|
|
|
E-mail:
pl_support@dell.com |
|
|
Spain
(Madrid) |
Technical
Support |
|
902 100 130
|
Corporate
Customer Care |
|
902 118 546
|
Home/Small
Business Customer Care |
|
902 118 540
|
TechConnect
BBS |
91 |
329 33 53
|
Corporate
Sales |
|
902 100 185
|
Home/Small
Business Sales |
|
902 118 541
|
Switchboard
|
91
|
722 92 00
|
Web site: http://support.euro.dell.com/es
|
|
|
E-mail:
es_support@dell.com |
|
|
Sweden
(Upplands Vasby) |
Technical
Support |
08 |
590 05 199
|
Customer Care
|
08 |
590 05 169
|
Fax Technical
Support |
08 |
590 05 594
|
Sales |
08 |
590 05 185
|
Web site: http://support.euro.dell.com/se
|
|
|
E-mail:
swe_support@dell.com |
|
|
Switzerland
(Geneva) |
Technical
Support |
|
0844 811 411
|
Customer Care
|
|
0848 802 802
|
Switchboard
|
022 |
799 01 01
|
Fax |
022 |
799 01 90
|
Web site: http://support.euro.dell.com/ch
|
|
|
E-mail:
swisstech@dell.com |
|
|
U.K.
(Bracknell) |
Technical
Support |
|
0870-908-0800
|
Corporate
Customer Care |
01344
|
720206
|
Home/Small
Business Customer Care |
|
0870-906-0010
|
TechConnect
BBS |
|
0870-908-0610
|
Sales |
01344
|
720000
|
AutoFax
|
|
0870-908-0510
|
Web site: http://support.euro.dell.com/uk
|
|
|
E-mail:
dell_direct_support@dell.com |
|
|
Asia and Other Regions Contact Numbers
Country (City) |
Department
Name or Service |
Area Code
|
Local
Number or
Toll-Free Number |
Australia
(Sydney) |
Customer Technical Support
(Dell™ Dimension™ systems only) |
|
1-300-65-55-33 |
Customer Technical Support
(Other systems) |
|
toll free: 1-800-633-559 |
Customer Care |
|
toll free: 1-800-819-339 |
Corporate Sales |
|
toll free: 1-800-808-385 |
Transaction Sales |
|
toll free: 1-800-808-312 |
Fax |
|
toll free: 1-800-818-341 |
Brunei
NOTE: Customers in Brunei call Malaysia for
customer assistance. |
Customer Technical Support
(Penang, Malaysia) |
|
810 4966 |
Customer Service
(Penang, Malaysia) |
|
810 4949 |
Transaction Sales
(Penang, Malaysia) |
|
810 4955 |
China
(Xiamen) |
Customer Service |
|
toll free: 800 858 2437 |
Sales |
|
toll free: 800 858 2222 |
Hong Kong
NOTE: Customers in Hong Kong call Malaysia for
customer assistance. |
Technical Support |
|
toll free: 800 96 4107 |
Customer Service (Penang,
Malaysia) |
|
810 4949 |
Transaction Sales |
|
toll free: 800 96 4109 |
Corporate Sales |
|
toll free: 800 96 4108 |
Japan
(Kawasaki) |
Technical Support |
|
toll free: 0088-22-7890 |
| Technical Support (Server) |
|
toll free: 0120-1984-35 |
| Technical Support (Dimension and
Inspiron™) |
|
toll free: 0120-1982-56 |
| Technical Support (WorkStation,
OptiPlex™, and Latitude™) |
|
toll free: 0120-1984-39 |
| Y2K Support |
044 |
556-4298 |
Customer Care |
044 |
556-4240 |
Direct Sales |
044 |
556-3344 |
Commercial Sales |
044 |
556-3430
556-3440 |
| Faxbox Service |
|
03-5972-5840 |
Switchboard |
044 |
556-4300 |
Korea
(Seoul)
NOTE: Customers in Korea call Malaysia for customer
assistance. |
Technical Support |
|
toll free: 080-200-3800 |
Transaction Sales |
|
toll free: 080-200-3600 |
Corporate Sales |
|
toll free: 080-200-3900 |
Customer Service (Penang,
Malaysia) |
|
810 4949 |
Fax |
|
394 3122 |
Switchboard |
|
287 5600 |
Macau
NOTE: Customers in Macau call Malaysia for customer
assistance. |
Technical Support |
|
toll free: 0800 582 |
Customer Service (Penang,
Malaysia) |
|
810 4949 |
Transaction Sales |
|
toll free: 0800 581 |
Malaysia
(Penang) |
Technical Support |
|
toll free: 1 800 888 298 |
Customer Service |
04 |
810 4949 |
Transaction Sales |
|
toll free: 1 800 888 202 |
Corporate Sales |
|
toll free: 1 800 888 213 |
New Zealand |
Technical Support
(Dell Dimension systems only)
($2.50 + GST per call) |
|
0900 51010 |
Technical Support (Other
systems) |
|
0800 446 255 |
Customer Service |
|
0800 444 617 |
Sales |
|
0800 441 567 |
Fax |
|
0800 441 566 |
Singapore
(Singapore)
NOTE: Customers in Singapore call Malaysia for
customer assistance. |
Technical Support |
|
toll free: 800 6011 051 |
Customer Service (Penang,
Malaysia) |
04 |
810 4949 |
Transaction Sales |
|
toll free: 800 6011 054 |
Corporate Sales |
|
toll free: 800 6011 053 |
South Africa (Johannesburg) |
Technical Support |
011 |
709 7710 |
Customer Care |
011 |
709 7710 |
Sales |
011 |
706 7700 |
Fax |
011 |
709 0495 |
Switchboard |
011 |
709 7700 |
Web site: http://support.euro.dell.com/za
|
|
|
E-mail:
dell_za_support@dell.com |
|
|
Southeast
Asian/Pacific Countries
(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New
Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these
countries) |
Customer Technical
Support, Customer Service, and Sales (Penang, Malaysia) |
|
60 4 810-4810 |
Taiwan
NOTE: Customers in Taiwan call Malaysia for
customer assistance. |
Technical Support |
|
toll free:
0080 651 226/0800 33 557 |
Customer Service (Penang,
Malaysia) |
|
810 4949 |
Transaction Sales |
|
toll free:
0080 651 228/0800 33 556 |
Corporate Sales |
|
toll free:
0080 651 227/0800 33 555 |
Thailand
NOTE: Customers in Thailand call Malaysia for
customer assistance. |
Technical Support |
|
toll free: 0880 060 07 |
Customer Service (Penang,
Malaysia) |
|
810 4949 |
Sales |
|
toll free: 0880 060 06 |
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