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Warranties and Return Policy
Limited
Three-Year Warranty (U.S. Only)
"Total
Satisfaction" Return Policy (U.S. and Canada Only)
Dell™ Computer Corporation
("Dell") manufactures its hardware products from parts and components that are
new or equivalent to new in accordance with industry-standard practices. Dell warrants
that the hardware products it manufactures will be free from defects in materials and
workmanship. The warranty term is three years beginning on the date of invoice, as
described in the following text.
Damage due to shipping the products to
you is covered under this warranty. Otherwise, this warranty does not cover damage due to
external causes, including accident, abuse, misuse, problems with electrical power,
servicing not authorized by Dell, usage not in accordance with product instructions,
failure to perform required preventive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items
that are in one or more of the following categories: software; external devices (except as
specifically noted); accessories or parts added to a Dell system after the system is
shipped from Dell; accessories or parts added to a Dell system through Dell's system
integration department; accessories or parts that are not installed in the Dell factory;
or DellWare™ products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell's standard price
list are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable computers
are covered only during the initial one-year period of this warranty.
During the one-year period beginning on
the invoice date, Dell will repair or replace products covered under this limited warranty
that are returned to Dell's facility. To request warranty service, you must call Dell's
Customer Technical Support within the warranty period. Refer to "Getting Help"
in your Installation and Troubleshooting Guide to find the appropriate telephone number
for obtaining customer assistance. If warranty service is required, Dell will issue a
Return Material Authorization Number. You must ship the products back to Dell in their
original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Dell will ship the repaired or
replacement products to you freight prepaid if you use an address in the continental U.S.
Shipments to other locations will be made freight collect.
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NOTE: Before you ship the
product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC
Cards. Dell does not accept liability for lost data or software. |
Dell owns all parts removed from repaired
products. Dell uses new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If Dell repairs or replaces
a product, its warranty term is not extended.
During the second and third years of this
limited warranty, Dell will provide, on an exchange basis, replacement parts for the Dell
hardware product(s) covered under this limited warranty when a part requires replacement.
You must report each instance of hardware failure to Dell's Customer Technical Support in
advance to obtain Dell's concurrence that a part should be replaced and to have Dell ship
the replacement part. Dell will ship parts using next-business-day delivery, shipping
prepaid if you use an address in the continental U.S. Shipments to other locations will be
made freight collect. Dell will include a prepaid shipping container with each replacement
part for your use in returning the replaced part to Dell. Replacement parts are new or
reconditioned. Dell may provide replacement parts made by various manufacturers when
supplying parts to you. The warranty term for a replacement part is the remainder of the
limited warranty term.
You will pay Dell for replacement parts
if the replaced part is not returned to Dell. The process for returning replaced parts,
and your obligation to pay for replacement parts if you do not return the replaced parts
to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the
exchange.
You accept full responsibility for your
software and data. Dell is not required to advise or remind you of appropriate backup and
other procedures.
DELL MAKES NO EXPRESS WARRANTIES BEYOND
THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY
STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE
REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR
USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's U.S.
limited three-year warranty only. For provisions of any service contract covering your
system, refer to the separate service contract that you will receive.
If Dell elects to exchange a system or
component, the exchange will be made in accordance with Dell's Exchange Policy in effect
on the date of the exchange.
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NOTE: If you chose one of
the available warranty and service options in place of the standard limited three-year
warranty described in the preceding text, the option you chose will be listed on your
invoice. |
If you are an end-user customer who
bought products directly from a Dell company, you may return them to Dell up to 30 days
from the date of invoice for a refund of the product purchase price if already paid. This
refund will not include any shipping and handling charges shown on your invoice. If your
organization bought the products from Dell under a written agreement with Dell, there may
be different terms for the return of products under this policy, based on your agreement
with Dell. To return products, you must call Dell Customer Service at the telephone number
shown in the chapter titled "Getting Help" in your Installation and
Troubleshooting Guide to receive a Credit Return Authorization Number. You must ship the
products to Dell in their original packaging, prepay shipping charges, and insure the
shipment or accept the risk of loss or damage during shipment. You may return software for
refund or credit only if the sealed package containing the diskette(s) or CD(s) is
unopened. Returned products must be in as-new condition, and all of the manuals,
diskette(s), CD(s), power cables, and other items included with a product must be returned
with it.
This "Total Satisfaction"
Return Policy does not apply to DellWare products, which may be returned under DellWare's
current return policy.
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