Manuals

Getting Help: Dell PowerEdge R200 Systems Hardware Owner's Manual

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Getting Help

Dell™ PowerEdge™ R200 Systems Hardware Owner's Manual

Obtaining Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Obtaining Assistance

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

See Troubleshooting Your System for information and procedures that pertain to the problem your computer is experiencing.
See Running the System Diagnostics for procedures on how to run Dell Diagnostics.
Fill out the Diagnostics Checklist.
Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services for a more extensive list of Dell Support online.
If the preceding steps have not resolved the problem, see Contacting Dell.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see Support Service.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites

support.dell.com

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

Dell Support e-mail addresses

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.

Support Service

Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see Before You Call and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see Contacting Dell.

Include a copy of the invoice and a letter describing the reason for the return.
Include a copy of the Diagnostics Checklist (see Diagnostics Checklist), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Running the System Diagnostics).
Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.


Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit support.dell.com.
Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
Click Contact Us on the left side of the page.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you. Depending on your region, the methods include either by phone, online chat, or e-mail.

The following table provides a listing of the support e-mail addresses and phone numbers and codes by country. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: The contact information provided in the following table was deemed correct at the time that this document went to print and is subject to change.


Country (City) International Access Code Country Code City Code	Service Type	Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address
Anguilla	Online Support E-mail Address	support.dell.com/ai la-techsupport@dell.com
Anguilla	Technical Support, Customer Service, Sales	toll free: 800-335-0031
Antigua and Barbuda	Online Support	www.dell.com/ag la-techsupport@dell.com
	Technical Support, Customer Service, Sales	1-800-805-5924
Aomen Country Code: 853	Technical Support	toll-free: 0800-105
	Customer Service (Xiamen, China)	34 160 910
	Transaction Sales (Xiamen, China)	29 693 115
Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11	Online Support	www.dell.com/ar
	E-mail for Desktops and Portables	la-techsupport@dell.com
	E-mail for Servers and EMC® Storage Products	la_enterprise@dell.com
	Customer Service	toll-free: 0-800-666-0789
	Technical Support	toll-free: 0-800-222-0154
		or toll-free: 0-800-444-0724
	Sales	toll-free: 0-800-666-0789
Aruba	Online Support	www.dell.com/aw la-techsupport@dell.com
	Technical Support	toll-free: 800-1727
	Customer Service and Sales	toll-free: 800-1729
Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2	Online Support support.ap.dell.com support.ap.dell.com/contactus
	Technical Support
	Technical Support for XPS computers only	toll-free: 1300 790 877
	Home and Home Office	toll-free: 1300-655-533
	Medium and Large Business	toll-free: 1800-633-559
	Small Business, Education, Local Government	toll-free: 1800-060-889
	Customer Service
	Home and Home Office	toll-free: 1800-812-393 (option 3)
	Medium and Large Business, Education, Local Government	toll-free: 1300-303-270 (option 3)
	24-Hour Automated Order Status Service	toll-free: 1300-662-196
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1	NOTE: The phone numbers in this section should be called from within Austria only.
	Online Support support.euro.dell.com tech_support_central_europe@dell.com
	Technical Support for XPS computers only	08 20 24 05 30 81
	Large Business Support	08 20 24 05 30 55
	Technical Support at Home	08 20 24 05 30 92
	Home/Small Business Sales	08 20 24 05 30 00
	Home/Small Business Fax	08 20 24 05 30 49
	Home/Small Business Customer Service	08 20 24 05 30 14
	Home/Small Business Support	08 20 24 05 30 17
	Preferred Accounts/Corporate Customer Service	08 20 24 05 30 16
	Preferred Accounts/Corporate Support	08 20 24 05 30 17
	Switchboard	08 20 24 05 30 00
Bahamas	Online Support	www.dell.com/bs la-techsupport@dell.com
	Technical Support	toll-free: 1-866-874-3038
	Customer Service and Sales	toll-free: 1-866-296-9683
Barbados	Online Support	www.dell.com/bb la-techsupport@dell.com
	Technical Support	1-800-534-3349
	Customer Service and Sales	1-800-534-3142
Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	02 481 92 96
	General Support	02 481 92 88
	General Support Fax	02 481 92 95
	Customer Service	02 713 15 65
	Corporate Sales	02 481 91 00
	Fax	02 481 92 99
	Switchboard	02 481 91 00
Belize	Online Support	www.dell.com/bz la-techsupport@dell.com
Belize	Technical Support, Customer Service, Sales	811-866-686-9880 or (512) 723-0010
Bermuda	Online Support	www.dell.com/bm la-techsupport@dell.com
	Technical Support	1-877-890-0754
	Customer Service and Sales	1-877-890-0751
Bolivia	Online Support	www.dell.com/bo la-techsupport@dell.com
Bolivia	Technical Support, Customer Service, Sales	toll-free: 800-10-0238 or EEUU (512) 723-0010
Brazil International Access Code: 00 Country Code: 55 City Code: 51	Online Support	www.dell.com/br BR_TechSupport@dell.com
	Technical Support	0800 970 3355
	Technical Support Fax	51 2104 5470
	Customer Service Fax	51 2104 5480
	Sales	0800 970 3390
British Virgin Islands	Online Support	www.dell.com/vg la-techsupport@dell.com
British Virgin Islands	Technical Support, Customer Service, Sales	toll-free: 1-866-278-6820 or (512) 723-0010
Brunei Country Code: 673	Technical Support (Penang, Malaysia)	604 633 4966
	Customer Service (Penang, Malaysia)	604 633 3101 or toll-free: 801 1012
	24-Hour Automated Order Status Service	toll-free: 801 1044
	Transaction Sales (Penang, Malaysia)	604 633 3101 or toll-free: 801 1012
Canada (North York, Ontario) International Access Code: 011	Online Order Status	www.dell.ca/ostatus
	Online Support	support.ca.dell.com
	AutoTech (automated Hardware and Warranty Support)	toll-free: 1-800-247-9362
	Customer Service
	Home/Home Office	toll-free: 1-800-847-4096
	Small Business	toll-free: 1-800-906-3355
	Medium/Large Business, Government, Education	toll-free: 1-800-387-5757
	Hardware Warranty Phone Support
	XPS Computers Only	toll-free: 1-866-398-8977
	Computers for Home/Home Office	toll-free: 1-800-847-4096
	Computers for Small/Medium/Large Business, Government	toll-free: 1-800-387-5757
	Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless	1-877-335-5767
	Sales
	Home and Home Office Sales	toll-free: 1-800-999-3355
	Small Business	toll-free: 1-800-387-5752
	Medium/Large Business, Government	toll-free: 1-800-387-5755
	Spare Parts and Extended Service	1 866 440 3355
Cayman Islands	Online Support	www.dell.com/ky la-techsupport@dell.com
	Technical Support	1-877-261-0242
	Customer Service and Sales	1-877-262-5415
Chile (Santiago) Country Code: 56 City Code: 2	Online Support	www.dell.com/cl la-techsupport@dell.com
	Technical Support	toll-free: 800-20-20-44 (CTC) or 123-00-20-37-62 (ENTEL)
	Sales and Customer Support	toll-free: 800-20-20-44 (CTC) or 123-00-20-34-77 (ENTEL)
China (Xiamen) Country Code: 86 City Code: 592	Online Support	support.dell.com.cn
	Technical Support E-mail	support.dell.com.cn/email
	Customer Service E-mail	customer_cn@dell.com
	Technical Support Fax	592 818 1350
	Technical Support – XPS computers only	toll-free: 800 858 0540
	Technical Support – Dell™ Dimension™ and Dell Inspiron™	toll-free: 800 858 2969
	Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™	toll-free: 800 858 0950
	Technical Support – Dell PowerEdge™ and Dell PowerVault™	toll-free: 800 858 0960
	Technical Support – Projectors, PDAs, Switches, Routers, etc.	toll-free: 800 858 2920
	Technical Support – Printers	toll-free: 800 858 2311
	Customer Service	toll-free: 800 858 2060
	Customer Service Fax	592 818 1308
	Home and Small Business	toll-free: 800 858 2222
	Preferred Accounts Division	toll-free: 800 858 2557
	Large Corporate Accounts GCP	toll-free: 800 858 2055
	Large Corporate Accounts Key Accounts	toll-free: 800 858 2628
	Large Corporate Accounts North	toll-free: 800 858 2999
	Large Corporate Accounts North Government and Education	toll-free: 800 858 2955
	Large Corporate Accounts East	toll-free: 800 858 2020
	Large Corporate Accounts East Government and Education	toll-free: 800 858 2669
	Large Corporate Accounts Queue Team	toll-free: 800 858 2572
	Large Corporate Accounts South	toll-free: 800 858 2355
	Large Corporate Accounts West	toll-free: 800 858 2811
	Large Corporate Accounts Spare Parts	toll-free: 800 858 2621
Colombia	Online Support	www.dell.com/co la-techsupport@dell.com
	Technical Support	01-800-915-5704
	Customer Service and Sales	01-800-915-4755
	Spare Parts, Software, Peripherals and Warranty Sales	toll free: 01-800-915-6158
	Ink and Toner Sales	toll free: 01-800-915-5676
Costa Rica	Online Support	www.dell.com/cr la-techsupport@dell.com
	Technical Support	0800-012-0232
	Customer Service and Sales	0800-012-0231
Czech Republic (Prague) International Access Code: 00 Country Code: 420	Online Support	support.euro.dell.com czech_dell@dell.com
	Technical Support	22537 2727
	Customer Service	22537 2707
	Fax	22537 2714
	Technical Fax	22537 2728
	Switchboard	22537 2711
Denmark (Copenhagen) International Access Code: 00 Country Code: 45	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	7010 0074
	Technical Support	7023 0182
	Customer Service – Relational	7023 0184
	Home/Small Business Customer Service	3287 5505
	Switchboard – Relational	3287 1200
	Switchboard Fax – Relational	3287 1201
	Switchboard – Home/Small Business	3287 5000
	Switchboard Fax – Home/Small Business	3287 5001
Dominica	Online Support	www.dell.com/dm la-techsupport@dell.com
Dominica	Technical Support, Customer Service, Sales	toll-free: 1-866-278-6821 or (512) 723-0010
Dominican Republic	Online Support	www.dell.com/do la-techsupport@dell.com
	Technical Support	1-800-156-1834
	Customer Service and Sales	1-800-156-1588
Ecuador (calling from Quito and Guayaquil only)	Online Support	www.dell.com/ec la-techsupport@dell.com
	Technical Support, Customer Service, Sales (calling from Quito)	toll-free: 999-119-877-655-3355 or EEUU (512) 723-0020
	Technical Support, Customer Service, Sales (calling from Guayaquil)	toll-free: 1-800-999-119-877-655-3355
El Salvador	Online Support	www.dell.com/sv la-techsupport@dell.com
	Technical Support	toll free: 800-6100 (ANTEL) or 800-6170 (Telefonica)
	Customer Service and Sales	toll free: 800-6100 (ANTEL) or 800-6132 (Telefonica)
Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9	Online Support	support.euro.dell.com fi_support@dell.com
	Technical Support	0207 533 555
	Customer Service	0207 533 538
	Switchboard	0207 533 533
	Fax	0207 533 530
	Sales under 500 employees	0207 533 540
	Sales over 500 employees	0207 533 533
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	0825 387 129
	Home and Small Business
	Technical Support	0825 387 270
	Customer Service	0825 823 833
	Switchboard	0825 004 700
	Switchboard (calls from outside of France)	04 99 75 40 00
	Sales	0825 004 700
	Fax	0825 004 701
	Fax (calls from outside of France)	04 99 75 40 01
	Corporate
	Technical Support	0825 004 719
	Customer Service	0825 338 339
	Switchboard	01 55 94 71 00
	Sales	01 55 94 71 00
	Fax	01 55 94 71 01
Germany (Frankfurt) International Access Code: 00 Country Code: 49 City Code: 69	Online Support support.euro.dell.com tech_support_central_europe@dell.com
	Technical Support for XPS computers only	069 9792 7222
	Technical Support	069 9792-7200
	Technical Support at Home	069 9792-7230
	Home/Small Business Customer Service	0180-5-224400
	Global Segment Customer Service	069 9792-7320
	Preferred Accounts Customer Service	069 9792-7320
	Large Accounts Customer Service	069 9792-7320
	Public Accounts Customer Service	069 9792-7320
	Switchboard	069 9792-7000
Greece International Access Code: 00 Country Code: 30	Online Support	support.euro.dell.com
	Technical Support	00800-44 14 95 18
	Gold Service Technical Support	2108129811
	Switchboard	2108129810
	Gold Service Switchboard	2108129811
	Sales	2108129800
	Fax	2108129812
Grenada	Online Support	www.dell.com/gd la-techsupport@dell.com
Grenada	Technical Support, Customer Service, Sales	toll-free: 1-866-540-3355
Guatemala	Online Support	www.dell.com/gt la-techsupport@dell.com
Guatemala	Technical Support, Customer Service, Sales	1-800-999-0136
Guyana	Online Support	la-techsupport@dell.com
Guyana	Technical Support, Customer Service, Sales	toll-free: 1-877-440-6511
Haiti	Online Support	www.dell.com/ht la-techsupport@dell.com
Haiti	Technical Support, Customer Service, Sales	toll free: 183-866-686-9849 or (512) 723-0010
Honduras	Online Support	www.dell.com/hn la-techsupport@dell.com
Honduras	Technical Support, Customer Service, Sales	toll free: 800-0123-866-686-9848 or EEUU (512) 723-0020
Hong Kong International Access Code: 001 Country Code: 852	Online Support support.ap.dell.com support.ap.dell.com/contactus
	Technical Support – XPS computers only	00852-3416 6923
	Technical Support – Dimension and Inspiron	00852-2969 3188
	Technical Support – OptiPlex, Latitude, and Dell Precision	00852-2969 3191
	Technical Support – Servers and Storage	00852-2969 3196
	Technical Support – Projectors, PDAs, Switches, Routers, etc.	00852-3416 0906
	Customer Service	00852-3416 0910
	Large Corporate Accounts	00852-3416 0907
	Global Customer Programs	00852-3416 0908
	Medium Business Division	00852-3416 0912
	Home and Small Business Division	00852-2969 3105
India	Online Support	support.ap.dell.com
	Portable and Desktop Support
	Portables, Desktop, and Peripherals E-mail support.ap.dell.com/ap/en/emaildell
	Portable Support E-mail india_support_notebook@dell.com
	Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-9046
	Server Support
	E-mail india_support_server@dell.com
	Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045
	Gold Support Only
	E-mail	eec_ap@dell.com
	Phone Numbers 080-25068033 or your city STD code + 60003355 or toll-free: 1-800-425-9045
	XPS Support Only
	E-mail	Indiaxps_AP@dell.com
	Phone Numbers	080-25068066 or toll-free: 1-800-425-2066
	Customer Service
	Home and Small Business	India_care_HSB@dell.com toll-free: 1800-4254051
	Large Corporate Accounts	India_care_REL@dell.com toll-free: 1800-4252067
	Sales
	Large Corporate Accounts	1600 33 8044
	Home and Small Business	1600 33 8046
Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1	Online Support support.euro.dell.com dell_direct_support@dell.com
	Technical Support
	XPS computers only	1850 200 722
	Business computers	1850 543 543
	Home computers	1850 543 543
	At Home Support	1850 200 889
	Sales
	Home	1850 333 200
	Small Business	1850 664 656
	Medium Business	1850 200 646
	Large Business	1850 200 646
	Sales E-mail	Dell_IRL_Outlet@dell.com
	Customer Service
	Home and Small Business	01 204 4014
	Business (greater than 200 employees)	1850 200 982
	General
	Fax/Sales Fax	01 204 0103
	Switchboard	01 204 4444
	U.K. Customer Service (dial within U.K. only)	0870 906 0010
	Corporate Customer Service (dial within U.K. only)	0870 907 4499
	U.K. Sales (dial within U.K. only)	0870 907 4000
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02	Online Support	support.euro.dell.com
	Home and Small Business
	Technical Support	02 577 826 90
	Customer Service	02 696 821 14
	Fax	02 696 821 13
	Switchboard	02 696 821 12
	Corporate
	Technical Support	02 577 826 90
	Customer Service	02 577 825 55
	Fax	02 575 035 30
	Switchboard	02 577 821
Jamaica (dial from within Jamaica only)	Online Support	www.dell.com/jm la-techsupport@dell.com
	Technical Support	toll free: 1-800-975-1646
	Customer Service and Sales	toll free: 1-800-404-9205
Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44	Online Support	support.jp.dell.com
	Technical Support – XPS computers only	toll-free: 0120-937-786
	Technical Support outside of Japan – XPS computers only	81-44-520-1235
	Technical Support – Dimension and Inspiron	toll-free: 0120-198-226
	Technical Support outside of Japan – Dimension, and Inspiron	81-44-520-1435
	Technical Support – Dell Precision, OptiPlex, and Latitude	toll-free: 0120-198-433
	Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude	81-44-556-3894
	Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect™, and Dell PowerVault	toll-free: 0120-198-498
	Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and PowerVault	81-44-556-4162
	Technical Support – Projectors, PDAs, Printers, Routers	toll-free: 0120-981-690
	Technical Support outside of Japan – Projectors, PDAs, Printers, Routers	81-44-556-3468
	Faxbox Service	044-556-3490
	24-Hour Automated Order Status Service	044-556-3801
	Customer Care	044-556-4240
	Business Sales Division – up to 400 employees	044-556-3344
	Preferred Accounts Division Sales – over 400 employees	044-556-3433
	Public Sales – government agencies, educational institutions, and medical institutions	044-556-5963
	Global Segment Japan	044-556-3469
	Individual User	044-556-1657
	Individual User Online Sales	044-556-2203
	Individual User Real Site Sales	044-556-4649
	Switchboard	044-556-4300
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2	Online Support	support.ap.dell.com
	Technical Support for XPS computers only	toll-free: 080-999-0283
	Technical Support	toll-free: 080-200-3800
	Customer Service	toll-free: 080-999-0270
	Technical Support – Dimension, PDA, Electronics, and Accessories	toll-free: 080-200-3801
	Sales	toll-free: 080-200-3600
	Fax	2194-6202
	Switchboard	2194-6000
Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512 728-4093
	Customer Service (Austin, Texas, U.S.A.)	512 728-3619
	Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)	512 728-3883
	Sales (Austin, Texas, U.S.A.)	512 728-4397
	Sales Fax (Austin, Texas, U.S.A.)	512 728-4600 or 512 728-3772
Luxembourg International Access Code: 00 Country Code: 352	Online Support	support.euro.dell.com
	Support	342 08 08 075
	Home/Small Business Sales	+32 (0)2 713 15 96
	Corporate Sales	26 25 77 81
	Customer Service	+32 (0)2 481 91 19
	Fax	26 25 77 82
Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4	Online Support	support.ap.dell.com
	Technical Support – XPS computers only	toll-free: 1 800 885 784
	Technical Support – Dell Precision, OptiPlex, and Latitude	toll-free: 1 800 880 193
	Technical Support – Dimension, Inspiron, and Electronics and Accessories	toll-free: 1 800 881 306
	Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault	toll-free: 1800 881 386
	Customer Service	toll-free: 1800 881 306 (option 4)
	24-Hour Automated Order Status Service	1 800 88 4432
	Transaction Sales	toll-free: 1 800 888 202
	Corporate Sales	toll-free: 1 800 888 213
Mexico International Access Code: 00 Country Code: 52	Online Support	www.dell.com/mx la-techsupport@dell.com
	Technical Support	001-866-563-4425
	Sales	50-81-8800 or 001-800-725-3355
	Customer Service	001-877-384-8979 or 001-877-269-3383
	Spare Parts, Software, Peripherals and Warranty Sales	001-866-390-4629
	Ink and Toner Sales	toll free 001-866-851-1754
	Main	50-81-8800 or 001-800-111-3355 or 001-866-851-1754
Montserrat	Online Support	support.dell.com.ag la-techsupport@dell.com
Montserrat	Technical Support, Customer Service, Sales	toll-free: 1-866-278-6822
Netherlands Antilles	Online Support	www.dell.com/an la-techsupport@dell.com
Netherlands Antilles	Technical Support, Customer Service, Sales	toll free: 001-866-379-1022
Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	020 674 45 94
	Technical Support	020 674 45 00
	Technical Support Fax	020 674 47 66
	Home/Small Business Customer Service	020 674 42 00
	Relational Customer Service	020 674 4325
	Home/Small Business Sales	020 674 55 00
	Relational Sales	020 674 50 00
	Home/Small Business Sales Fax	020 674 47 75
	Relational Sales Fax	020 674 47 50
	Switchboard	020 674 50 00
	Switchboard Fax	020 674 47 50
New Zealand International Access Code: 00 Country Code: 64	Online Support support.ap.dell.com support.ap.dell.com/contactus
	Technical Support Home and Home Office Business, Education, and Government PowerEdge and PowerVault Technical Support for XPS computers only	toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800-444-617 toll-free: 0800-443-563 toll-free: 0800-335-540
	Customer Service Home and Small Business Business, Education, and Government 24-Hour Automated Order Status Service	toll-free: 0800-289-3355 (option 3) toll-free: 0800-941-128 (option 3) toll-free: 0800-449-602
	Sales Home and Home Office Small Business Business, Education, and Government	toll-free: 0800 441 567 toll-free: 0800-289-3355 toll-free: 0800-941-121 toll-free: 0800-941-128
Nicaragua	Online Support	www.dell.com/ni la-techsupport@dell.com
	Technical Support	toll free: 001-800-220-1378
	Customer Service and Sales	toll free: 001-800-220-1377
Norway (Lysaker) International Access Code: 00 Country Code: 47	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	815 35 043
	Technical Support	671 16882
	Relational Customer Service	671 17575
	Home/Small Business Customer Service	23162298
	Switchboard	671 16800
	Fax Switchboard	671 16865
Panama	Online Support	www.dell.com/pa la-techsupport@dell.com
	Technical Support	toll free: 001-800-507-1385 (C&W) or 001-866-633-4097 (Clarocom)
	Customer Service, Sales	toll free: 001-800-507-1264 (C&W) or 001-866-422-7964 (Clarocom and Movistar) or 001-800-507-1786 (TC)
Paraguay (Asuncion only)	Online Support	www.dell.com/py la-techsupport@dell.com
Paraguay (Asuncion only)	Technical Support, Customer Service, Sales	dial 008-11-800, then have the operator dial 866-686-9848 or EEUU (512) 723-0020
Peru	Online Support	www.dell.com/pe la-techsupport@dell.com
	Technical Support	0800-50-869
	Customer Service and Sales	0800-50-669
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22	Online Support	support.euro.dell.com pl_support_tech@dell.com
	Customer Service Phone	57 95 700
	Customer Service	57 95 999
	Sales	57 95 999
	Customer Service Fax	57 95 806
	Reception Desk Fax	57 95 998
	Switchboard	57 95 999
Portugal International Access Code: 00 Country Code: 351	Online Support	support.euro.dell.com
	Technical Support	707200149
	Customer Service	800 300 413
	Sales	800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10
	Fax	21 424 01 12
Puerto Rico	Online Support	www.dell.com/pr la-techsupport@dell.com
	Technical Support	toll-free: 1-866-390-4695
	Spare Parts, Software, Peripherals and Warranty Sales	toll-free: 1-866-390-4691
	Ink and Toner Sales	toll-free: 1-866-851-1760
	Customer Service and Sales	1-877-537-3355
St. Kitts and Nevis	Online Support	www.dell.com/kn la-techsupport@dell.com
	Technical Support	toll-free: 1-877-441-4734
	Customer Service and Sales	toll-free: 1-866-540-3355
St. Lucia	Online Support	www.dell.com/lc la-techsupport@dell.com
	Technical Support	toll-free: 1-866-464-4352
	Customer Service and Sales	toll-free: 1-866-540-3355
St. Vincent and the Grenadines	Online Support	www.dell.com/vc la-techsupport@dell.com
	Technical Support	toll-free: 1-866-464-4353
	Customer Service and Sales	toll-free: 1-866-540-3355
Singapore (Singapore) International Access Code: 005 Country Code: 65	NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.
	Online Support	support.ap.dell.com
	Technical Support
	XPS computers only	toll-free: 1 800 394 7464
	Dimension, Inspiron, and Electronics and Accessories	toll-free: 1 800 394 7430
	OptiPlex, Latitude, and Dell Precision	toll-free: 1 800 394 7488
	PowerApp, PowerEdge, PowerConnect, and PowerVault	toll-free: 1 800 394 7478
	Customer Service	toll-free: 1 800 394 7430 (option 4)
	24-Hour Automated Order Status Service	toll-free: 1 800 394 7476
	Sales
	Transaction Sales	toll-free: 1 800 394 7412
	Corporate Sales	toll-free: 1 800 394 7419
Slovakia (Prague) International Access Code: 00 Country Code: 421	Online Support	support.euro.dell.com czech_dell@dell.com
	Technical Support	02 5750 8303
	Enterprise GOLD	02 5750 8308
	Business Support	02 5750 8301
	Customer Service	420 22537 2707
	Fax	02 5441 8328
	Tech Fax	02 5441 8328
	Switchboard (Sales)	02 5441 7585
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11	Online Support	support.euro.dell.com dell_za_support@dell.com
	Gold Queue	011 709 7713
	Technical Support	011 709 7710
	Customer Service	011 709 7707
	Sales	011 709 7700
	Fax	011 706 0495
	Switchboard	011 709 7700
Southeast Asian and Pacific Countries	Technical Support, Customer Service, and Sales (Penang, Malaysia)	604 633 4810
Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91	Online Support	support.euro.dell.com
	Home and Small Business
	Technical Support	902 100 130
	Customer Service	902 118 540
	Sales	902 118 541
	Switchboard	902 118 541
	Fax	902 118 539
	Corporate
	Technical Support	902 100 130
	Customer Service	902 115 236
	Switchboard	91 722 92 00
	Fax	91 722 95 83
Suriname	Online Support	www.dell.com/sr la-techsupport@dell.com
Suriname	Technical Support, Customer Service, Sales	toll-free: 156-866-686-9850 or (512) 723-0010
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8	Online Support	support.euro.dell.com
	Technical Support for XPS computers only	77 134 03 40
	Technical Support	08 590 05 199
	Relational Customer Service	08 590 05 642
	Home/Small Business Customer Service	08 587 70 527
	Employee Purchase Program (EPP) Support	020 140 14 44
	Technical Support Fax	08 590 05 594
	Sales	08 587 705 81
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22	Online Support support.euro.dell.com Tech_support_central_Europe@dell.com
	Technical Support for XPS computers only	0848 338 857
	Technical Support – Home and Small Business	0844 811 411
	Technical Support at Home	0848 338 860
	Technical Support – Corporate	0844 822 844
	Customer Service – Home and Small Business	0848 802 202

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