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Installing Drives: Dell PowerEdge 6800 Systems Installation and Troubleshooting Guide

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Installing Drives

Dell™ PowerEdge™ 6800 Systems Installation and Troubleshooting Guide

  Installing SCSI Hard Drives

  Installing a Diskette Drive

  Installing an Optical Drive

  Installing an Internal SCSI Tape Drive

  Connecting an External SCSI Tape Drive

  Configuring the Boot Drive

  Activating the Optional Integrated RAID Controller

  Installing a RAID Controller Card

  SCSI Hard-Drive Cabling Guidelines

  Installing the Optional 1x2 Drive Module

  Installing the Optional SCSI Daughter Card


Your system features ten standard internal SCSI hard-drive bays. Systems with an optional RAID controller card or optional ROMB support hot-plug SCSI drive operation.

The system's two peripheral bays can accommodate up to two 5.25-inch form-factor devices (such as tape drives) or an optional 1x2 SCSI backplane to enable installation of two additional SCSI hard drives.


Installing SCSI Hard Drives

Figure 7-1 shows the SCSI ID numbers of the ten standard drive bays. (SCSI ID 6 and SCSI ID 7 are reserved for use by the system's integrated SCSI host adapter and SCSI enclosure management controller.)

Figure 7-1. SCSI ID Numbers for the Standard Hard-Drive Bays

Before You Begin

SCSI hard drives are supplied in special drive carriers that fit in the hard-drive bays.

NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the optional RAID controller card or optional ROMB to ensure that the host adapter is configured correctly to support hot-plug drive removal and insertion.
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SCSI backplane.

You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives.

NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.

When you format a high-capacity SCSI hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.

Installing a SCSI Hard Drive

NOTICE: Hot-plug drive installation is not supported for systems without an optional RAID controller card or optional ROMB.
  1. If the system does not have an optional RAID controller card or optional ROMB, shut down the system.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. Open the hard-drive handle. See Figure 7-2.

Figure 7-2. Installing a SCSI Hard Drive

  1. Insert the hard drive into the drive bay. See Figure 7-2.

  2. Close the hard-drive handle to lock the drive in place.

  3. Replace the front bezel, if it was removed in step 2.

  4. If the hard drive is a new drive, run the SCSI Controllers test in the system diagnostics.

Removing a SCSI Hard Drive

NOTICE: Hot-plug drive removal is not supported for systems without an optional RAID controller card or optional ROMB.
  1. If the system does not have an optional RAID controller card or optional ROMB, shut down the system.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. For systems with a RAID controller card or ROMB, power down the hard-drive bay and wait until the SCSI hard-drive indicators on the drive carrier signal that the drive can be removed safely.

If the drive has been online, the green power-on/fault indicator will flash as the drive is powered down. When both drive indicators are off, the drive is ready for removal.

  1. Open the hard-drive handle to release the drive.

  2. Slide the hard drive out until it is free of the drive bay.

  3. Replace the front bezel, if it was removed in step 2.


Installing a Diskette Drive

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See Figure 7-3.

Figure 7-3. Installing and Removing the Diskette/Optical Drive Carrier

  1. Remove the optical drive or optical-drive filler plate from the carrier:

    1. Loosen the thumbscrew on the latch securing the optical drive or filler plate. See Figure 7-4.

    1. Remove the latch.

    2. Lift the optical drive or optical-drive filler plate from the carrier.

Figure 7-4. Installing a Diskette Drive in the Drive Carrier

  1. To remove the diskette-drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier.

  2. Deflect the retention spring slightly, then insert the diskette drive into the carrier.

The pins on the carrier fit into the corresponding holes in the side of the drive. See Figure 7-3.

  1. Replace the optical drive or optical-drive filler plate in the carrier.

The pins on the carrier fit into the corresponding holes in the side of the drive.

  1. Reinstall the latch and tighten the thumbscrew.

  2. Reinstall the carrier in the system and secure it by pressing the release latch. See Figure 7-3.

  3. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System."

  4. Reconnect the system and peripherals to their electrical outlets.


Installing an Optical Drive

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. To remove the drive carrier, pull the release latch forward, then slide the carrier out of the chassis. See Figure 7-3.

  4. Remove the optical-drive filler plate from the carrier:

    1. Loosen the thumbscrew from the latch securing the optical drive or filler plate. See Figure 7-5.

    1. Remove the latch.

    2. Lift the optical-drive filler plate from the carrier.

Figure 7-5. Installing an Optical Drive in the Drive Carrier

  1. Install the new optical drive in the carrier. See Figure 7-5.

The pins on the carrier fit into the corresponding holes in the side of the drive.

  1. Attach the interface board to the back of the carrier, using the two plastic rivets. See Figure 7-5.

  2. Reinstall the latch and tighten the thumbscrew.

  3. Reinstall the carrier in the system and secure it by pressing the release latch. See Figure 7-3.

  4. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System."

  5. Reconnect the system and peripherals to their electrical outlets.


Installing an Internal SCSI Tape Drive

This subsection describes how to configure and install an internal SCSI tape drive in the peripheral bays.

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. Open the system. See "Opening the System" in "Troubleshooting Your System."

  4. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive, and compare the jumper and switch settings with those in the documentation that came with the drive.

  5. Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines:

    1. Each device attached to a SCSI host adapter must have a unique SCSI ID number. Set the drive's SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.

NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number.
    1. SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated. Therefore, you enable the tape drive's termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller.

  1. If a controller card was included in the drive kit, install the card now. See "Installing an Expansion Card" in "Installing System Components."

  2. Remove the filler plate from the peripheral bay.

  3. If the mounting rails are not attached to the drive, install them now.

  4. Connect the SCSI interface cable provided in the drive kit to the controller:

    • To use the system's integrated SCSI controller, connect the SCSI interface cable to connector SCSI_B on the system board. See Figure A-3.

    • If you are connecting the card to an optional SCSI controller card, connect the SCSI interface cable to the SCSI connector on the card.

  5. Connect the power cable supplied with the tape drive to the BP1X2 power connector on the back of the SCSI backplane. See Figure A-5.

  6. Route the SCSI interface cable and power cable through the peripheral bay and out of the front of the system.

  7. Connect the SCSI cable and power cable to the drive.

  8. Insert the drive into the peripheral bay, making sure the power and SCSI cables are not caught as you slide the drive into the peripheral bay.

  9. Close the system. See "Closing the System" in "Troubleshooting Your System."

  10. Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System."

  11. Reconnect the system and peripherals to their electrical outlets, and turn them on.

  12. If you connected the drive to the integrated SCSI controller, enter the System Setup program.

From the Integrated Devices Screen, ensure that Channel B under the Primary SCSI Controller option is set to SCSI. See "Using the System Setup Program" in your User's Guide.

  1. Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive.


Connecting an External SCSI Tape Drive

This subsection describes how to configure and install an external SCSI tape drive. The drive may be connected to the integrated SCSI controller, using the SCSI connector on the system back panel, or to an optional SCSI controller card.

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. Open the system. See "Opening the System" in "Troubleshooting Your System."

  4. Ground yourself by touching an unpainted metal surface on the back of the system, unpack the drive, and compare the jumper and switch settings with those in the documentation that came with the drive.

  5. Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines:

    • Each device attached to a SCSI host adapter must have a unique SCSI ID number. Set the drive's SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive.

NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number.
    • SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated. Therefore, you enable the tape drive's termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller.

  • If you are connecting the drive to a controller card, install the controller card in an expansion slot. See "Installing an Expansion Card" in "Installing System Components."

  • Connect the tape drive's SCSI interface cable to the drive.

  • Connect the other end of the SCSI interface cable to the SCSI controller card or to the optional external SCSI connector on the system's back panel. See Figure 2-2.

  • Connect the tape drive's power cable to an electrical outlet.

  • Close the system. See "Closing the System" in "Troubleshooting Your System."

  • Replace the front bezel, if it was removed in step 2. See "Closing the System" in "Troubleshooting Your System."

  • Reconnect the system and peripherals to their electrical outlets, and turn them on.

  • Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive.


Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" in your User's Guide.


Activating the Optional Integrated RAID Controller

This subsection explains how to activate your system's integrated RAID controller (ROMB).

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
CAUTION: Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your Product Information Guide for additional information.
NOTICE: To prevent data loss, back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the cover. See "Opening the System."

  3. Remove the cooling shroud. See "Removing the Cooling Shroud."

  4. Remove memory riser cards C and D, or the memory-riser-card filler blanks installed in those locations. See "Removing a Memory Riser Card" or "Removing a Memory-Riser-Card Filler Blank." in "Installing System Components."

  5. Insert the RAID key into its connector on the system board (see Figure A-3) and secure the key with the latches on each end of the connector. See Figure 7-6.

Figure 7-6. Installing the RAID Key

  1. Locate the RAID memory module connector on the system board. See Figure A-3.

  2. Push the ejectors on the RAID memory module connector outward to allow the memory module to be inserted into the connector.

  3. Align the RAID memory module's edge connector with the alignment keys, and insert the memory module into the connector.

NOTICE: Do not substitute registered memory modules such as those used for system memory. Use the memory module supplied in the RAID upgrade kit.
  1. Press on the memory module with your thumbs while closing the ejectors with your index fingers to lock the memory module into the connector.

  2. Insert the RAID battery into the battery holder. See Figure 7-7.

Figure 7-7. Installing the RAID Battery

  1. Connect the battery power cable to the RAID battery cable connector on the system board. See Figure 7-7 and Figure A-3.

NOTE: To improve access to the cable connector, follow these steps:
    1. Disconnect the control panel cable from the SCSI backplane by grasping the cable's white plastic pull-tab and pull the cable connector directly away from the backplane. See Figure A-5 for the location of the control-panel cable connector.

    1. Disconnect the intrusion switch from the system board.

    2. Insert the cable connector into the connector on the system board labeled RAID_BAT, making sure that the battery cable connector is fully seated.

    3. Reconnect the control panel cable and intrusion-switch cable.

  1. Replace the memory riser cards or memory-riser-card filler blanks that you removed in step 4.

  2. Replace the cooling shroud. See "Installing the Cooling Shroud."

  3. Replace the cover. See "Closing the System."

  4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  5. Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware. See "Using the System Setup Program" in your User's Guide.

  6. Install and configure the RAID software.

See the RAID software documentation for more information.


Installing a RAID Controller Card

See "Installing an Expansion Card" in "Installing System Components" for instructions about installing the card. See the RAID controller documentation for information on installing and configuring the RAID software.


SCSI Hard-Drive Cabling Guidelines

Non-RAID Configurations

For a system without an optional RAID controller installed, connect SCSI channel A on the system board to connector SCSI_A on the SCSI backplane. If the optional external SCSI cable is installed, connect it to connector SCSI_B on the system board. SeeFigure A-3.

RAID Configurations

If the optional ROMB controller is enabled, or an optional RAID controller card is installed, you can configure the hard drives for RAID operation. The general cabling configurations for various system options are discussed in the following subsections. For details on drive requirements for specific RAID types, see your RAID controller documentation.

1x10 Drive Configuration

For a 1x10 drive configuration with no optional 1x2 backplane installed in the system, connect SCSI channel A on the system board (see Figure A-3) or SCSI channel A on the optional RAID card to connector SCSI_A on the 1x10 backplane (see Figure A-6). Drive 0 functions as the boot drive.

1x10 plus 1x2 Drive Configuration

If an optional 1x2 drive module is installed in the peripheral bay, follow these guidelines:

  • Connect the 1x2 backplane to connector SCSI_A on the system board (see Figure A-3) or SCSI channel A on the optional RAID controller card. Drive 0 in the 1x2 drive module functions as the boot drive.

  • Connect a SCSI cable from connector SCSI_A on the 1x10 backplane (see Figure A-6) to connector SCSI_B on the system board (see Figure A-3) or channel B of the optional RAID controller card.

2x5 Split Backplane Configurations

NOTICE: An optional daughter card must be installed on the back of the 1x10 SCSI backplane to support split 2x5 backplane operation. See "Installing the Optional SCSI Daughter Card."

To use the optional integrated ROMB controller in a split 2x5 backplane configuration:

    • Connect channel A on the system board (connector SCSI_A) to connector SCSI_A on the SCSI backplane. This channel controls the boot drive (drive 0) and drives 1, 2, 3, and 4.

    • Connect SCSI channel B on the system board (connector SCSI_B) to connector SCSI_B on the SCSI backplane. This channel controls drives 5, 8, 9, 10, and 11.

To use an optional RAID controller card in a split 2x5 backplane configuration:

    • Connect SCSI channel A (channel 0) on the controller card to connector SCSI_A on the SCSI backplane. This channel controls the boot drive (drive 0) and drives 1, 2, 3, and 4.

    • Connect SCSI channel B (channel 1) on the controller card to connector SCSI_B on the SCSI backplane. This channel controls drives 5, 8, 9, 10, and 11.

When connecting the SCSI cables, secure the cables along the sides of the system using the plastic cable retention clips provided. See Figure 7-8.

Figure 7-8. Securing a SCSI Cable


Installing the Optional 1x2 Drive Module

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the cover. See "Opening the System."

  3. Remove the cooling shroud. See "Removing the Cooling Shroud."

  4. Rotate the drive module so that the SCSI connector on the drive module's 1x2 backplane is oriented along the upper edge of the backplane.

  5. Insert the drive module into the peripheral bay until it snaps into place. See Figure 7-9.

Figure 7-9. Installing the 1x2 Drive Module Into the Peripheral Bay

Connecting the 1x2 Backplane

NOTE: Drive 0 in the 1x2 drive module functions as the boot drive.
  1. Connect the power cable harness connectors to the BP1X2 power connector on the SCSI backplane. See Figure A-7.

  2. Connect the SCSI connector on the 1x2 backplane to the SCSI controller on the system board, or to the optional RAID controller card, as follows:

If your 1x2 drive module connects to the SCSI controller on the system board, connect the SCSI connector on the 1x2 backplane to SCSI channel A on the system board. See Figure A-3.

If your 1x2 drive module connects to the optional RAID controller card, connect the SCSI connector on the 1x2 backplane to SCSI channel A (channel 0) on the optional RAID controller card.

  1. Install the hard drives into the 1x2 drive module.

  2. Check all cable connections that may have been loosened during the procedure.

  3. Replace the cooling shroud. See "Installing the Cooling Shroud."

  4. Replace the cover. See "Closing the System."

  5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  6. Enter System Setup program to ensure that the integrated SCSI controller or SCSI controller card is configured correctly. You may also need to verify the correct boot order.

See your system User's Guide for more information.

  1. Update the system firmware.

See the Dell Support website at support.dell.com for the latest firmware updates.

  1. Replace the bezel (if applicable).


Installing the Optional SCSI Daughter Card

To operate the 1x10 SCSI backplane in a 2x5 split configuration, you must install an optional daughter card. This procedure requires you to remove the SCSI backplane, install the SCSI daughter card, and reinstall the SCSI backplane.

CAUTION: Many repairs may be done only by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  2. Remove the front bezel, if attached. See "Opening the System" in "Troubleshooting Your System."

  3. Open the system. See "Opening the System" in "Troubleshooting Your System."

  4. Remove the cooling shroud. See "Removing the Cooling Shroud."

NOTICE: To prevent damage to the drives and backplane, you must remove the SCSI drives and diskette/optical drive carrier from the system before removing the backplane. You must note the number of each hard drive and temporarily label them before removal, so you can replace them in the same locations.
  1. Unlock and slide the SCSI hard drive(s) out of the system. See "Removing a SCSI Hard Drive."

  2. Remove the diskette/optical drive carrier. See Figure 7-3.

  3. Remove any filler panels, tape drive(s), or 1x2 SCSI drive cage installed in the peripheral bay. See "Installing an Internal SCSI Tape Drive" or "Installing the Optional 1x2 Drive Module."

  4. Disconnect the following cables from the front of the SCSI backplane (see Figure A-6):

    • Disconnect the SCSI data cable from connector SCSI_A.

    • Disconnect the fan power cables from connectors FAN1 and FAN2.

    • Disconnect the system board interface cable from connector PLANAR.

  5. Disconnect the following cables from the back of the SCSI backplane. See Figure A-5.

NOTICE: When disconnecting the control panel cable, hold the white pull-tab next to the control panel cable connector to prevent damage to the SCSI backplane or the cable itself.
    • To disconnect the control panel cable from the SCSI backplane, grasp the cable's white plastic pull-tab and pull the cable connector directly away from the backplane.

    • If applicable, disconnect the 1x2 backplane power cable from connector BP1X2.

    • To disconnect the power distribution cable, reach through the empty peripheral bay and disconnect the power distribution cable from the SCSI backplane by releasing the catch at each end of the cable connector.

  • Remove the SCSI backplane:

    1. Pull the spring-loaded, blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure 7-10.

    1. When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.

    2. Lift the backplane out of the system, being careful to avoid damaging components on the face of the board.

    3. Place the SCSI backplane face down on a work surface.

Figure 7-10. Removing and Installing the SCSI Backplane

Installing the SCSI Daughter Card

  1. Hold the daughter card by its edges with the card connector facing the SCSI backplane.

  2. Insert the card connector into the daughter card connector on the SCSI backplane. See Figure 7-11. Ensure that the standoffs on the daughter card are fully seated into the SCSI backplane.

Figure 7-11. Installing the SCSI Daughter Card

Reinstalling the SCSI Backplane

  1. Install the backplane. See Figure 7-10.

    1. Slowly lower the backplane into the system, again being careful to avoid damaging components on the face of the board.

    1. Align the backplane with the retention hooks on the chassis, then fit the backplane over the retention hooks.

    2. Slide the backplane downward until the blue retention pin snaps into place.

  2. Reconnect the following cables to the front of the SCSI backplane. See Figure A-6.

    • Connect the fan power cables to connectors FAN1 and FAN2.

    • Connect the system board interface cable to connector PLANAR.

  3. Reach through the empty peripheral bay and connect the power distribution cable to the back of the SCSI backplane. See Figure A-5.

  4. Reinstall any tape drive(s), 1x2 SCSI drive cage, or filler panels in the peripheral bay.

  5. Reconnect the following cables to the back of the SCSI backplane. See Figure A-5.

    • Connect the control panel cable to connector CTRL_PNL.

    • If applicable, connect the 1x2 backplane power cable to connector BP1X2.

  6. Connect the backplane to the SCSI controller. See "2x5 Split Backplane Configurations" in "SCSI Hard-Drive Cabling Guidelines."

  7. Reinstall the SCSI hard drives in their original locations. See "Installing a SCSI Hard Drive."

  8. Replace the diskette/optical drive carrier. See Figure 7-3.

  9. Replace the cooling shroud. See "Installing the Cooling Shroud."

  10. Replace the cover. See "Closing the System."

  11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  12. If applicable, reattach the bezel.


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