Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or front-panel status
LCD or a beep code may sound.
Several different types of messages can indicate when the system is not functioning properly:
LCD status messages
System messages
System beep codes
System status indicators
Front-panel indicators and features
Back-panel indicators and features
SCSI hard-drive indicator codes
Power-supply indicator codes
NIC indicator codes
Expansion-slot indicator codes
Warning messages
Diagnostics messages
Alert messages
If a faulty system does not emit beep codes or display system error
messages to indicate a failure, you should run the appropriate tests in the
system diagnostics to help isolate the source of the problem.
The system's bezel indictor can denote when the system is operating correctly or when the system needs attention (see
Figure 1). When the bezel indicator denotes an error condition, open the bezel to see further information provided by the LCD.
The LCD can display two lines
of alphanumeric characters. The display codes are presented in two color combinations:
White characters on a blue background — Information only; no action is required.
Amber characters on a black background — The system needs attention.
Table 1 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the system event log
(SEL). For information on the SEL and configuring system management settings, see the systems management software documentation on the documentation CD that shipped with your system.
SYSTEM ID is a unique name, 5 characters or less, defined by the user.
SYSTEM NAME is a unique name, 16 characters or less, defined by the user.
The system ID and name
are displayed under the following conditions:
When the system is powered on
When power is off and active POST errors are displayed
This message is for information only.
You can change the system ID and name in the
System Setup program.
E0000
OVRFLW CHECK LOG
LCD display overflow message.
A maximum of three error messages can
be displayed sequentially on the LCD. The fourth message is the standard overflow message.
Check the SEL for details on the events.
E0119
DRAC TEMP
Remote access card is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, replace the remote access card (see
"Expansion Cards").
E0119
TEMP AMBIENT
Ambient system temperature is out of acceptable range.
E0119
TEMP BP
Backplane board is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, replace the SCSI
backplane board.
E0119
TEMP CPU n
Specified microprocessor is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, ensure that the specified microprocessor heat
sink(s) are properly installed. If the problem persists, replace the microprocessor.
E0119
TEMP MEM n
Specified memory riser card is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, replace the memory
riser card.
E0119
TEMP PBAY
Peripheral bay is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s).
E0119
TEMP SYSTEM
System board is out of acceptable temperature range.
Remote access card is out of acceptable voltage range; faulty or improperly installed power supply or remote access card.
Ensure
that power supplies are properly installed. If the problem persists, ensure that the remote access card is properly installed. If the problem persists, replace the remote access card
(see "Expansion Cards").
E0212
DRAC VOLT BATT
E0212
DRAC VOLT PCI
E0212
VOLT 3.3
System power supply is out of acceptable voltage range; faulty or improperly installed power supply.
Ensure
that power supplies are properly installed. If the problem persists, replace
the faulty power supply.
Backplane board is out of acceptable voltage range.
Ensure that the power
cable is securely connected to the backplane board. If the problem persists,
replace the faulty power supply.
E0212
VOLT BP 3.3
E0212
VOLT BP 5
E0212
VOLT CPU VRM n
Specified microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty
system board.
Ensure that supported VRMs of the same type are properly installed. If the problem persists,
replace the VRM. If the problem persists,
replace the system board.
E0212
VOLT NIC 1.8V
Integrated NIC voltage is out of acceptable range; faulty
system board; faulty or improperly installed power supply.
Ensure
that power supplies are properly installed. If the problem persists, replace
the faulty power supply. If the problem persists,
replace the system board.
E0212
VOLT NIC 2.5V
E0212
VOLT MEMORY n
Specified memory riser card is out of acceptable voltage range; faulty or improperly installed memory card; faulty or improperly installed power supply.
Ensure
that power supplies are properly installed. Ensure that the memory riser card is properly installed.
If the problem persists, replace the faulty
power supply. If the problem persists, replace the memory
riser card.
E0212
VOLT PBAY 12
Peripheral bay is out of acceptable voltage range.
Ensure that the power cables are securely connected to the peripheral bay backplane board. If the problem persists,
replace the faulty power supply.
E0212
VOLT PBAY 3.3
E0212
VOLT PBAY 5
E0212
VOLT PLANAR REG
System board is out of acceptable voltage range; faulty
system board.
Specified microprocessor VRM is faulty, unsupported, or improperly installed.
Ensure that supported VRMs of the same type are properly installed. If the problem persists,
replace the VRM.
E0276
MISMATCH VRM n
E0280
MISSING VRM n
Specified microprocessor VRM is improperly installed or missing.
Ensure that a supported VRM is properly installed for each microprocessor. If the problem persists,
replace the VRM.
E0319
PCI OVER CURRENT
Faulty or improperly installed expansion card or
system board.
Ensure that the
expansion cards are properly installed. If the problem persists, replace the
expansion card(s). If the problem
persists, replace the system board.
E0412
TACH FAN n
Specified cooling fan is faulty, improperly installed, or missing
Ensure
that the cooling fans are properly installed. If the problem persists,
replace the faulty fan(s).
Specified microprocessor is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, ensure that the specified microprocessor heat
sink(s) are properly installed. If the problem persists, replace the microprocessor.
E07F4
POST CACHE
Faulty or improperly installed microprocessor or
system board.
Specified microprocessor is out of acceptable temperature range.
Ensure
that the system cooling fans are operating properly. If not, replace the faulty
fan(s). If the problem persists, ensure that the specified microprocessor heat
sink(s) are properly installed. If the problem persists, replace the microprocessor.
E0876
POWER PS n
No power is available for the specified power supply; specified power supply is improperly installed or faulty.
Ensure that the power cables are securely connected to the
system. Ensure that power supplies are properly installed. If the problem
persists, replace the faulty power
supply. If the problem persists, replace the power
distribution board. If the problem persists, replace the system
board.
E0880
POWER PS n
Insufficient power is being supplied to the system; specified power supply is improperly installed, faulty, or missing.
Ensure
that power supplies are properly installed. If the problem persists, replace
the faulty power supply. If the problem persists,
replace the power distribution
board. If the problem persists, replace the system
board.
E08F4
AC LINE n
No power available through the specified power cord.
Ensure that all power cords are securely connected.
E0CB2
MEM SPARE ROW
Correctable errors threshold was met in a memory bank, and errors are remapped to the spare
bank.
Informational only.
E0CF1
MBE DIMM Bank n
Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).
Ensure that all banks contain memory modules of the same
type and size and that they are properly installed. If the problem persists,
replace the memory modules.
Ensure that all banks contain memory modules of the same
type and size and that they are properly installed. If the problem persists,
replace the memory modules.
E0CF5
LOG DISABLE SBE
Multiple single-bit errors on a single memory module.
Faulty or improperly installed hard drive or RAID controller.
Ensure
that the hard drives are properly installed. If the problem persists,
replace the hard drive(s). If the problem persist, replace the RAID
controller.
Ensure that
the memory riser cards are properly installed. If the problem persists,
replace the memory modules. If the problem persists,
replace the system board.
Ensure
that the expansion cards are properly installed. If the problem persists,
replace the expansion card(s). If
the problem persists, replace the system
board.
E0F0C
VID MATCH CPU n
Specified microprocessor is faulty, unsupported, improperly installed, or missing.
Faulty or improperly installed expansion card or
system board.
Ensure
that the expansion cards are properly installed. If the problem persists,
replace the expansion card(s). If
the problem persists, replace the system
board.
Machine check error; faulty or improperly installed microprocessor or
faulty system board.
Ensure
that the microprocessor is properly installed. If the problem persists,
Replace the microprocessor. If the
problem persists, replace the system
board.
Faulty or improperly installed memory riser card or
sytem board.
Ensure that the memory riser cards are properly installed. If the problem persists, replace the
memory riser cards. If the
problem persists, replace the system
board.
E1580
MISSING MEM n
Specified memory riser card is faulty or improperly installed.
Ensure that the memory riser cards are properly installed. If the problem persists, replace the
memory riser cards.
When a single message appears on the LCD, locate the code in Table 1 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily remedied. For example, if the code E0280 MISSING VRM 2 appears, you know that a microprocessor is installed in socket 2, but the VRM for that microprocessor is either improperly installed or missing.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might deduce that the problem is a failing power supply.
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD will display the fault; when the temperature returns to the acceptable range, the message is removed from the LCD display. For other faults, you must take some action to remove the message from the display:
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Chassis intrusion — When you remove the cover, the system assumes that you are servicing the bad component; the LCD display will clear when you replace the cover.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds, and then connect the power cable and restart the system.
Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:
The sensor returns to a normal state but fails again, resulting in a new SEL entry.
The system is reset and new error events are detected.
A failure is recorded from another source that maps to the same LCD message.
System messages on the console alert you to a possible operating system problem or to a conflict between the software and hardware.
Table 2 lists the system error messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in
Table 2, check the
documentation for the application program that is running when the message appears
or the operating system's documentation for an explanation of the message and
recommended action.
Alert! One or more of the
memory DIMMs are out of
rev.
Memory modules installed are not the same type and size in all banks; faulty memory module(s).
Ensure that all banks contain memory modules of the same type and size and that they are properly installed.
Remove and reseat the memory
modules. If the problem persists, replace the memory modules.
Alert! Redundant memory
disabled! Memory
configuration does not
support redundant memory
Alert! Unbuffered and
registered SDRAM DIMMs
cannot be mixed.
Amount of available memory
limited to 256 MB!
OS Install Mode is enabled in the System Setup program.
Disable OS Install Mode in the
System Setup program.
Auxiliary device failure
Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard; faulty I/O riser card.
Check
the mouse and keyboard cable connections.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed.
Retry the BIOS update.
Caution! NVRAM_CLR jumper
is installed on system
board. Please run SETUP
Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.
Embedded server management memory may be temporarily corrupted.
To clear the embedded server management memory, shut down the system, disconnect the power cords, wait approximately 30 seconds, reconnect the power cords, and then restart the system.
CPU population error!
Faulty or unsupported microprocessor.
Install
a correct version of the microprocessor so that both microprocessors have
the same level 2 cache size (see "Microprocessors").
CPU VRM
Failure/missing/mismatch
detected
Faulty, unsupported, or missing VRM(s).
Ensure that supported VRMs of the same type are properly installed. If the problem persists,
replace the VRM.
CPUs with different
level-3 cache sizes
detected
Microprocessors with different level 3 (L3) cache sizes are installed.
Ensure that all microprocessors have the same cache size and that they are properly installed (see "Microprocessors").
Ensure that all banks contain memory modules of the same type and size and that they are properly installed.
Remove and reseat the memory
modules. If the problem persists, replace the memory modules.
Diskette drive n seek
failure
Incorrect configuration settings in System Setup program.
Run the
System Setup program to correct the settings.
Faulty or improperly installed diskette drive, or loose diskette/CD interface cable.
Move the write-protect tab on the diskette to disable the write-protect feature.
Drive not ready
Faulty or improperly inserted diskette.
Insert the diskette properly in the diskette drive, or replace the diskette.
Embedded server management
error
Embedded server management memory may be temporarily corrupted.
To clear the embedded server management memory, shut down the system, disconnect the power cords, wait approximately 30 seconds, reconnect the power cords, and then restart the system.
Invalid SCSI
Configuration; SCSI cable
not present on connector A
of the primary backplane
SCSI cable is loose, improperly connected, or faulty.
Check the SCSI cable connection. If the problem persists, add or replace SCSI cable.
Memory address line
failure at address, read
value expecting value
Faulty or improperly installed memory modules; faulty
system board.
Ensure that all banks contain memory modules of the same type and size and that they are properly installed.
Remove and reseat the memory
modules. If the problem persists, replace the memory modules. If the
problem persists, replace the
system board.
Memory double word logic
failure at address, read
value expecting value
Memory high address line
failure at start address
to end address
Memory high data line
failure at start address
to end address
Memory odd/even logic
failure at start address
to end address
Memory write/read failure
at address, read value
expecting value
Memory allocation error
Faulty application program.
Restart the application program.
Memory bank population
error!
Memory modules installed are not the same type and size in each bank; faulty memory module(s); memory modules are not installed sequentially.
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. Ensure that banks are populated sequentially (see "Memory Module Installation Guidelines"). If the problem persists,
replace the memory modules.
Memory parity failure at
start address to end
address
Faulty or improperly installed memory modules.
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. Ensure that banks are populated sequentially (see "Memory Module Installation Guidelines"). If the problem persists,
replace the memory modules.
Memory parity error at
address
Memory parity interrupt at
address
Memory tests terminated by
keystroke
POST memory test terminated by pressing the spacebar.
No action is required.
No boot device available
Faulty or missing CD/diskette drive subsystem,
or hard drive.
Check the Integrated
Devices configuration settings in the System Setup program.
Ensure that either the SCSI Controller, Diskette Controller,
or the IDE CD-ROM Controller is enabled. If the problem persists, replace
the CD/diskette drive. If the problem persists, replace
the hard drive.
No boot sector on
hard-disk
No operating system on hard drive.
Check the
hard drive configuration settings in the System Setup program.
Loose cables to expansion card(s); faulty or improperly installed expansion card.
Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists,
remove and reseat the expansion
cards. If the problem persists, replace the expansion card(s).
PCI bus error
Faulty or improperly installed expansion card; faulty
system board.
Improperly connected drive interface or power cable.
Ensure that the interface cable is securely connected between the diskette/CD interposer board and the
system board. Ensure that the interface and power cables are securely connected to the
SCSI backplane board.
When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.
When a beep code is emitted, record it on a copy of the Diagnostics Checklist
and then look it up in Table 3. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify a more serious cause.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the
system will not issue beep codes related to those peripherals.
Check
the keyboard cable and connector for proper connection. If the problem
persists, replace the keyboard. If the problem persists, replace the system
board.
A warning message alerts you to a possible problem and asks you to take corrective
action before the system continues a task. For example, before you format a diskette, a
message might warn you that you might lose all data on the diskette, as a way to protect
against inadvertently erasing or writing over the data. These warning messages usually
interrupt the procedure and require you to respond by typing y
(yes) or n (no).
NOTE: Warning messages are generated
by either the application program or the operating system. See your Installation and
Troubleshooting Guide and the documentation that accompanied the operating system and
application program for more information on warning messages.
When you run a test group or subtest in the system diagnostics, an error message might
result. These particular error messages are not covered in this section. Record the
message on a copy of the Diagnostics Checklist (located in "Getting Help" in the
Installation and Troubleshooting Guide), and then follow the instructions in that
section for obtaining technical assistance.
The optional systems management software generates alert messages for your system. For example, the server agent software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation on the documentation CD that shipped with your system.
The system's bezel has an indictor that can represent system status when the bezel is installed (see
Figure 1). The indicator identifies when the system is operating properly or when the system needs attention. The back-panel system status indicator functions the same as the bezel's status indicator. A caution code identifies a problem with power supply, system or power-supply fans, system temperature, hard drives, or expansion cards.
Table 1 lists the system's status indicator codes.
No power is available to the system, or the system is not powered on.
On
Off
Blue
The system is operating normally.
Off
Blinking
Amber blinking
The system has detected an error and requires attention.
Blinking
Off
Blue blinking
The system is identifying itself.
NOTE: Systems management software causes the status
indicator to blink to identify a particular system. For more
information, see the systems management software
documentation.
Additional indicators are located behind the bezel for system power and hard drives. The CD and diskette drives have green activity indicators. The front-panel LCD provides status information using an alphanumeric character display. See
Figure 2 for the front-panel indicators and features.
If the integrated RAID controller is activated or an optional RAID controller card is installed in the system, three indicators on each of the hard-drive carriers provide information on the status of the SCSI hard drives (see
Figure
4 and Table 2). The SCSI backplane firmware controls the drive-online and drive-failure indicators.
Table 2 lists the drive
indicator patterns established by the SCSI backplane firmware. Different
patterns are displayed as drive events occur in the system. For example, in the
event of a hard-drive failure, the "drive failed" pattern appears.
After the drive is selected for removal, the "drive being prepared for
removal" pattern appears, followed by the "drive ready for insertion
or removal" pattern. After the replacement drive is installed, the
"drive being prepared for operation" pattern appears, followed by the
"drive online" pattern.
NOTE: If the integrated RAID controller is not activated or an optional RAID
controller card is not installed, you will see only the "drive online" and "drive bay
empty" indicator patterns. The hard-drive indicator codes might be different
depending on the type of the expansion card that you have installed.
Each power supply has three indicators that indicate power-on status, fault, and whether AC power is
present (see Figure 5). Table 3 lists the power-supply indicator codes. These power supplies are
hot-pluggable.
Expansion-slot power is off. No action is required.
Green
Expansion-slot power is on. No action is required.
Green blinking fast
Expansion slot is being identified by an application program or driver. No action is required.
Amber blinking slow
Expansion card is faulty or improperly installed, causing a problem with power supply to the card.
Amber blinks twice, pauses, and then repeats the sequence
Expansion card of a slower operating speed was hot-plugged. If you are replacing an expansion card with a card of a slower operating speed, you must power down the system to install the replacement card.
