The system indicators and features are illustrated in this section. This section also describes each type of message, and lists the possible causes and actions you can take to resolve any problems indicated by a message.
The system's bezel has an indictor that can represent system status when the bezel is installed (see Figure 3-1). The indicator signifies when the system is operating properly or when the system needs attention. The back-panel indicator functions the same as the bezel indicator. The back-panel indicator connector allows an indicator to be attached that will also function the same as the bezel indicator (see Figure 3-3).
A caution code signifies a problem with microprocessors, power supply, system or power-supply fans, system temperature, hard drives, system memory, expansion cards, or integrated SCSI controller.
Table 3-1 lists the system's status indicator codes.
The identification buttons on the front and back panels can be used to identify a particular system within a rack. See Figure 3-2 to locate the front-panel system identification button. See Figure 3-3 to locate the back-panel system identification button and indicator.
When either of the identification buttons is pushed, the identification indicator on the back blinks until one of the buttons is pushed again. If the bezel is installed, the system status indicator will also blink. If an indicator is connected to the back-panel system status indicator connector, that indicator will also blink.
Systems management software can also be used to cause the status and identification indicators to blink to identify a particular system. For more information, see the systems management software documentation.
Additional indicators are located behind the bezel. The front-panel status LCD provides information using an alphanumeric character display (see "LCD Status Messages"). See Figure 3-2 for the front-panel indicators and features.
Figure 3-2 shows the front-panel features of the system. Table 3-2 describes the front-panel features.
If you turn off the system using the power button and the system is running an ACPI-compliant operating system (such as Microsoft® Windows® 2000), the system can perform an orderly shutdown before power is turned off.
If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button can only turn system power on. For more information, see your User's Guide and the operating system's documentation.
Can be used to troubleshoot software and device driver errors when using certain operating systems. This button is often referred to as a "force dump switch" and can be pressed using the end of a paper clip. When the option is enabled in the System Setup program and the button is pressed, an NMI alerts the system.
Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. For more information, see your User's Guide and the operating system's documentation.
Bezel connector
Transmits logic signals for the system-status indicator on the bezel (see "System-Status Indicators").
I/O ports and connectors
Attach peripheral devices to the system. For more information, see "I/O Ports and Connectors" in your User's Guide.
Connects to an indicator that can signify when the system is operating correctly or when the system needs attention (see "System-Status Indicators").
System identification indicator
Signifies when the system is operating correctly or when the system needs attention, and can identify a particular system (see "System Identification Indicators").
The power button controls the power input to the system's power supplies. The power button indicator can provide information on power status (see Figure 3-2).
Indicates that power is supplied to the system, and the system is operational.
Off
Indicates that no power is supplied to the system.
Blinking
Indicates that power is supplied to the system, but the system is in a standby state. For more information on standby states, see your operating system documentation.
Each hot-pluggable AC or DC power supply has indicators that can provide information on power status, fault, and the presence of power (see Figure 3-4). Table 3-5 lists the power-supply indicator codes.
Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3-5). The indicators provide information on the status of the respective hard drive. Table 3-6 lists the drive indicator codes.
Figure 3-5. Hard-Drive Indicators
Table 3-6 lists the drive indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive failed" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.
Each NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 3-6). Table 3-7 lists the NIC indicator codes on the back panel.
The front panel has a link indicator for each NIC (see Figure 3-2). Each indicator signifies whether the corresponding NIC is connected to a valid link partner on the network.
Each individual fan has a status indicator on the system board adjacent to the respective fan's connector (see Figure 3-7). To locate the fan connectors on the system board, see Figure 5-3. Table 3-8 lists the fan indicator codes.
The system's bezel indictor can signify when the system is operating correctly or when the system needs attention (see Figure 3-1). When the bezel indicator signifies an error condition, remove the bezel to see further information provided by the status LCD.
The LCD can display two lines of alphanumeric characters. The display codes are presented in two color combinations:
White characters on a blue background — Information only; no action is required.
Amber characters on a black background — The system needs attention.
Table 3-9 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the SEL. For information on the SEL and configuring system management settings, see the systems management software documentation.
A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.
Check the SEL for details on the events.
E0119
TEMP AMBIENT
Ambient system temperature is out of acceptable range.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans").
E0119
TEMP BP
Backplane board is out of acceptable temperature range.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, replace the backplane board (see "SCSI Backplane Board").
E0119
TEMP CPU n
Specified microprocessor is out of acceptable temperature range.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, ensure that the specified microprocessor's heat sink is properly installed. If the problem persists, replace the faulty microprocessor (see "Microprocessors").
E0119
TEMP SYSTEM
System board is out of acceptable temperature range.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, replace the system board (see "System Board").
E0212
VOLT 3.3
System power supply is out of acceptable voltage range; faulty or improperly installed power supply.
Ensure that the power supplies are properly installed. If the problem persists, replace the faulty power supply(s) (see "Power Supplies").
E0212
VOLT 5
E0212
VOLT 12
E0212
VOLT BATT
Faulty battery; faulty system board.
Ensure that the system battery is properly installed. If the problem persists, replace the battery (see "System Battery"). If the problem persists, replace the system board (see "System Board").
E0212
VOLT BP 12
Backplane board is out of acceptable voltage range.
Ensure that the power cables are securely connected to the backplane board (see "SCSI Backplane Board"). Ensure that the power supplies are properly installed. If the problem persists, replace the faulty power supply(s) (see "Power Supplies").
E0212
VOLT BP 3.3
E0212
VOLT BP 5
E0212
VOLT CPU VRM
Microprocessor VRM voltage is out of acceptable range; faulty or improperly installed microprocessor VRM; faulty system board.
Ensure that supported VRMs of the same type are properly installed. If the problem persists, replace the VRMs (see Figure 4-29). If the problem persists, replace the system board (see "System Board").
E0212
VOLT NIC 1.8V
Integrated NIC voltage is out of acceptable range; faulty or improperly installed power supply; faulty system board.
Ensure that the power supplies are properly installed. If the problem persists, replace the faulty power supply(s) (see "Power Supplies"). If the problem persists, replace the system board (see "System Board").
E0212
VOLT NIC 2.5V
E0212
VOLT PLANAR REG
System board is out of acceptable voltage range; faulty or improperly installed system board.
E0276
CPU VRM n
Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.
Ensure that supported VRMs of the same type are properly installed. If the problem persists, replace the VRM (see Figure 4-29).
E0276
MISMATCH VRM n
E0280
MISSING VRM n
E0319
PCI OVER CURRENT
Faulty or improperly installed expansion card.
Ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards").
E0412
RPM FAN n
Specified cooling fan is faulty, improperly installed, or missing.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans").
E0780
MISSING CPU n
Microprocessor is not installed in the specified socket.
A microprocessor must be installed in socket 1, and a VRM must be installed for each installed microprocessor. Install a microprocessor in the specified socket or remove the VRM for the specified microprocessor if that microprocessor is not installed (see "Microprocessors"). To identify the microprocessors and VRMs, see Figure 5-3.
E07F0
CPU IERR
Faulty or improperly installed microprocessor.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors").
E07F1
TEMP CPU n HOT
Specified microprocessor is out of acceptable temperature range and has halted operation.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, ensure that the microprocessor heat sinks are properly installed. If the problem persists, replace the faulty microprocessor (see "Microprocessors").
E07F4
POST CACHE
Faulty or improperly installed microprocessor.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors").
E07F4
POST CPU REG
E07F4
POST CPU SMI
SMI handler failed to initialize; faulty system board.
Specified microprocessor is out of acceptable temperature range and is operating at a reduced speed, or frequency.
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, ensure that the microprocessor heat sinks are properly installed. If the problem persists, replace the faulty microprocessor (see "Microprocessors").
E0876
POWER PS n
No power available from the specified power supply; specified power supply is improperly installed or faulty.
Ensure that the power supplies are properly installed. If the problem persists, replace the faulty power supply(s) (see "Power Supplies").
E0880
INSUFFICIENT PS
Insufficient power is being supplied to the system; power supplies are improperly installed, faulty, or missing.
E0CB2
MEM SPARE BANK
Correctable errors threshold was met in a memory bank: errors were remapped to the spare bank.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
E0CF1
MBE DIMM Bank n
Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
E0CF1
POST MEM 64K
Parity failure in the first 64 KB of main memory.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
E0CF1
POST NO MEMORY
Main-memory refresh verification failure.
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
E0CF5
LOG DISABLE SBE
Multiple single-bit errors on a single memory module.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
E0D76
DRIVE FAIL
Faulty or improperly installed hard drive or RAID controller.
Ensure that the hard drives are properly installed. If the problem persists, replace the faulty hard drive(s) (see "Hard Drives"). If the problem persists, replace the RAID controller (see "Integrated RAID Controller" and "RAID Controller Card").
Ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards").
E0F0C
VID MATCH CPU n
Specified microprocessor is faulty, unsupported, improperly installed, or missing.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors").
E10F3
LOG DISABLE BIOS
BIOS disabled logging errors.
Check the SEL for details on the errors.
E13F2
IO CHANNEL CHECK
Faulty or improperly installed expansion card; faulty system board.
Ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards"). If the problem persists, replace the system board (see "System Board").
E13F4
PCI PARITY
E13F5
PCI SYSTEM
E13F8
CPU BUS INIT
Faulty or improperly installed microprocessor or system board.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors"). If the problem persists, replace the system board (see "System Board").
Machine check error; faulty or improperly installed microprocessor; faulty system board.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors"). If the problem persists, replace the system board (see "System Board").
Faulty or improperly installed memory module; faulty system board.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules"). If the problem persists, replace the system board (see "System Board").
Update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com.
EFFF2
BP ERROR
Faulty or improperly installed backplane board.
Ensure that the interface cables are securely connected to the SCSI backplane board. If the problem persists, replace the backplane board (see "SCSI Backplane Board").
When a single message appears on the status LCD, locate the code in Table 3-9 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E0280 MISSING VRM 2 appears, you know that a microprocessor is installed in socket 2, but the VRM for that microprocessor is either improperly installed or missing.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Chassis intrusion — When you remove the cover, the system assumes that you are servicing the bad component; the LCD clears when you replace the cover.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:
The sensor returns to a normal state but fails again, resulting in a new SEL entry.
The system is reset and new error events are detected.
A failure is recorded from another source that maps to the same display entry.
System messages appear on the console during POST to notify you of a possible problem with the system. If you are performing console redirection, system messages will appear on the remote console. Table 3-10 lists the system messages that can occur and the probable cause for each message.
NOTE: If you receive a system message that is not listed in Table 3-10, check the
documentation for the application program that is running when the message appears
or the operating system's documentation for an explanation of the message and
recommended action.
Alert! Current
configuration does not
support redundant memory.
Redundant memory is
disabled.
Memory modules installed are not the same type and size in all banks; faulty memory module(s).
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
Alert! Unsupported memory
or incomplete sets in the
following bank(s): Bank n
Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).
Amount of available memory
limited to 256 MB!
OS Install Mode is enabled in the System Setup program.
Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.
Check the mouse and keyboard cables and connectors. If the problem persists, replace the mouse and keyboard. If the problem persists, replace the system board (see "System Board").
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed.
Retry the BIOS update. Download the latest firmware from the Dell | Support website at support.dell.com.
CD-ROM drive not found
Improperly connected or missing CD drive.
Ensure that the CD drive is properly installed. If the problem persists, replace the CD drive (see "CD and Diskettes Drives").
CPUs with different cache
sizes detected
Microprocessors with different cache sizes are installed.
Ensure that all microprocessors have the same cache size and that they are properly installed (see "Microprocessors").
Decreasing available
memory
Faulty or improperly installed memory modules.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
Diskette drive n seek
failure
Incorrect configuration settings in the System Setup program.
Incorrect configuration settings in System Setup program; improperly installed hard drive, or loose interface or power cable; faulty hard-drive controller subsystem.
Run the System Setup program to correct the drive type (see "Using the System Setup Program"). If the problem persists, ensure that the hard drives are properly installed (see "Hard Drives"). If the problem persists, replace the system board (see "System Board").
Hard disk read failure
I/O parity interrupt at
address
Faulty or improperly installed expansion card.
Ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards").
Invalid configuration
information - please run
SETUP program
Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.
Check the System Setup configuration settings (see "Using the System Setup Program"). Remove the NVRAM_CLR jumper (see Figure 5-2 for jumper location). If the problem persists, replace the system battery (see "System Battery").
SCSI cable detected on
connector SCSIB of the
SCSI backplane, daughter
card not present
A SCSI cable is connected to the channel B connector on the SCSI backplane board; SCSI backplane daughter card is not installed.
If a cable is connected to the SCSIB backplane board connector, the SCSI backplane daughter card must be installed. Ensure that the backplane daughter card is properly installed (see "SCSI Backplane Daughter Card").
Check the keyboard cable and connector. If the problem persists, replace the keyboard. If the problem persists, replace the system board (see "System Board").
Keyboard data line failure
Keyboard failure
Keyboard stuck key failure
Memory address line
failure at address, read
value expecting value
Faulty or improperly installed memory modules.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
Memory double word logic
failure at address, read
value expecting value
Memory high address line
failure at start address
to end address
Memory high data line
failure at start address
to end address
Memory odd/even logic
failure at start address
to end address
Memory parity failure at
start address to end
address
Memory parity error at
address
Memory write/read failure
at address, read value
expecting value
No boot device available
Faulty or missing CD/diskette drive subsystem, hard drive, or hard-drive subsystem.
Check the configuration settings in the System Setup program for Integrated Devices (see "Using the System Setup Program"). If booting from a SCSI controller, ensure that the controller is properly connected. If the problem persists, replace the faulty drive(s) (see "CD and Diskettes Drives" and "Hard Drives"). If the problem persists, replace the system board (see "System Board").
Loose cables to expansion card(s); faulty or improperly installed expansion card.
Ensure that cables to expansion cards are properly connected. Ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards").
Plug & Play Configuration
Error Embedded xxx
Error encountered in initializing PCI device; faulty system board.
Install the NVRAM_CLR jumper and reboot the system (see Figure 5-2 for jumper location). If the problem persists, ensure that the expansion cards are properly installed. If the problem persists, replace the faulty expansion card(s) (see "Expansion Cards"). If the problem persists, update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com.
Plug & Play Configuration
Error PCI_n
Error encountered in initializing PCI adapter.
Primary backplane is not
present
Faulty or improperly installed SCSI backplane board.
Ensure that the SCSI backplane board is properly installed. If the problem persists, replace the backplane board (see "SCSI Backplane Board").
Processor n internal error
Faulty microprocessor; faulty system board.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors"). If the problem persists, replace the system board (see "System Board").
Processor bus parity error
Processor in socket 1 not
installed!
No microprocessor installed in primary microprocessor socket.
Install a microprocessor in the primary microprocessor socket. Also, ensure that a VRM for processor 1 is installed (see "Microprocessors").
Remote access controller
error
Embedded remote access memory may be temporarily corrupted.
To clear the embedded remote access memory, shut down the system, disconnect the power cords, wait approximately 30 seconds, reconnect the power cords, and restart the system. If the problem persists, ensure that the expansion-card riser board is properly installed. If the problem persists, replace the expansion-card riser board (see "Expansion-Card Riser Board"). If the problem persists, replace the system board (see "System Board").
Remote access controller
is not present
SCSI cable not present on
connector A or B of the
primary backplane
SCSI cable is loose, improperly connected, or faulty.
Ensure that the SCSI cables are properly installed. If problem persists, add or replace the cables.
Shutdown failure
Shutdown test failure.
Ensure that the memory modules are properly installed. If the problem persists, replace the faulty memory module(s) (see "Memory Modules").
System backplane error
Faulty or improperly installed SCSI backplane board.
Ensure that the SCSI backplane board is properly installed. If the problem persists, replace the backplane board (see "SCSI Backplane Board").
System halted! Must power
down
Wrong password entered too many times.
Information only.
Time-of-day clock stopped
Faulty battery.
Ensure that the system battery is properly installed. If the problem persists, replace the battery (see "System Battery").
Time-of-day not set -
please run SETUP program
Incorrect Time or Date settings; faulty system battery.
Update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com. If the problem persists, install a supported microprocessor combination (see "Microprocessors").
Unsupported CPU stepping
detected
Unsupported DIMM detected
in the RAID DIMM slot!
RAID memory module is not supported by the system.
The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.
Create a utility partition on the boot hard drive (see "Using the Dell OpenManage Server Assistant CD" in your User's Guide).
The VRM for the processor
in socket n is not
installed.
Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.
A VRM must be installed for each installed microprocessor. Install a VRM for the specified microprocessor or remove the VRM for the specified microprocessor if that microprocessor is not installed (see "Microprocessors"). To identify the microprocessors and VRMs, see Figure 5-3.
Warning: Detected mode
change from RAID to SCSI B
of the embedded RAID
subsystem.
Type of controller has changed since previous system boot.
Back up information on the hard drives before changing the type of controller used with the drives.
Warning: Detected missing
RAID hardware for the
embedded RAID subsystem.
Data loss will occur!
Press Y to switch mode to
SCSI, press any other key
to disable both channels.
Press Y to confirm the
change; press any other
key to cancel.
Warning: Firmware is out-
of-date, please update.
Firmware error.
Update the firmware. Download the latest firmware from the Dell | Support website at support.dell.com.
Warning! No microcode
update loaded for
processor n
BIOS error.
Update the BIOS firmware. Download the latest firmware from the Dell | Support website at support.dell.com.
When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identifies the problem.
When a beep code is emitted, record it on a copy of the Diagnostics Checklist (see "Getting Help" in your Installation and Troubleshooting Guide) and then look it up in Table 3-11. If you are unable to resolve the problem by looking up the meaning of the beep code, use the system diagnostics to identify a more serious cause.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the
system will not issue beep codes related to those peripherals.
Check the keyboard cable and connector. If the problem persists, replace the keyboard. If the problem persists, replace the system board (see "System Board").
Ensure that the system cooling fans are properly installed. If the problem persists, replace the faulty fan(s) (see "System Fans"). If the problem persists, replace the system board (see "System Board").
4-4-3
Microprocessor speed control sequence failure.
Ensure that the microprocessors are properly installed. If the problem persists, replace the faulty microprocessor(s) (see "Microprocessors"). If the problem persists, replace the system board (see "System Board").
A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application program or the
operating system. See the documentation that accompanied the operating system or
application program.
When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help" in your Installation and Troubleshooting Guide), and then follow the instructions in that section for obtaining technical assistance.
The optional systems management software generates alert messages for your system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
