The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly:
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.
The system front panel incorporates blue and amber system status indicators. The blue indicator lights up when the system is operating correctly. The amber indicator lights up when the system needs attention due to a problem with power supplies, fans, system temperature, or SCSI hard drives.
The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status. See Figure 2-2. Table 2-4 lists the power button indicator codes.
The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred. See Figure 2-6.
Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator. See Figure 2-7. The indicators provide information on the status of the respective SCSI hard drive.
The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. The indicator is controlled by the hard drive.
The NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 2-8. Table 2-7 lists the NIC indicator codes.
System messages appear on the screen to notify you of a possible problem with the system. Table 2-9 lists the system messages that can occur and the probable cause and corrective action for each message.
|
Message
|
Causes
|
Corrective Actions
|
|---|
|
Address mark not found
| Faulty CD/diskette drive subsystem or hard-drive subsystem; faulty system board.
| See "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
|
|
Alert! Current configuration does not support redundant memory. Redundant memory is disabled.
| Memory modules installed are not the same type and size in all banks; faulty memory module(s).
| This message is not applicable to this system.
|
|
Amount of available memory limited to 256 MB!
| OS Install Mode is enabled in the System Setup program.
| Disable OS Install Mode in the System Setup program. See "Using the System Setup program" in the User's Guide.
|
|
Auxiliary device failure
| Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.
| See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System."
|
|
BIOS Update Attempt Failed!
| Remote BIOS update attempt failed.
| Retry the BIOS update. If problem persists, see "Getting Help."
|
|
CD-ROM drive not found
| IDE CD-ROM Controller option is enabled in the System Setup program, but the CD drive is not detected.
| If the system does not have a CD drive, disable the IDE CD-ROM Controller option in the System Setup program. See "Using the System Setup program" in the User's Guide.
If the system has a CD drive, ensure that it is properly connected. See "Troubleshooting a CD Drive" in "Troubleshooting Your System."
|
|
CPUs with different cache sizes detected
| Microprocessors with different cache sizes are installed.
| Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" in "Installing System Options."
|
|
Decreasing available memory
| Faulty or improperly installed memory modules.
| See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Diskette drive n seek failure
| Incorrect configuration settings in the System Setup program.
| Run the System Setup program to correct the settings. See "Using the System Setup Program" in the User's Guide.
|
Faulty or improperly installed diskette drive.
| See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
|
|
Diskette read failure
| Faulty or improperly inserted diskette.
| Replace the diskette.
|
|
Diskette subsystem reset failed
| Faulty or improperly installed diskette drive.
| See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
|
|
ECC memory error
| Faulty or improperly installed memory modules.
| See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Embedded RAID error
| Embedded RAID firmware responds with an error.
| This message is not applicable to this system.
|
|
Embedded RAID Firmware is not present
| Embedded RAID Firmware does not respond.
| This message is not applicable to this system.
|
|
Error: Incorrect memory configuration.
Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B, DIMM3_A and DIMM3_B match identically in size, speed, and rank.
| Unmatched DIMM pairs are detected.
| Ensure that the memory modules are installed in matched pairs. See "General Memory Module Installation Guidelines" in "Installing System Components."
|
|
Error: Incorrect memory configuration.
Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs. Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B.
| Dual-rank memory modules are installed in memory slots DIMM3_A and DIMM3_B. These memory slots do not support dual-rank memory modules.
| Remove the memory modules from slots DIMM3_A and DIMM3_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
|
|
Error: Incorrect memory configuration.
Memory slots DIMM3_A and DIMM3_B must be empty if Dual Rank memory DIMMs are in slots DIMM2_A and DIMM2_B.
| Memory modules are installed in memory slots DIMM3_A and DIMM3_B. These memory slots must be empty if dual rank DIMMs are installed in memory slots DIMM2_A and DIMM2_B.
| Remove the memory modules from slots DIMM3_A and DIMM3_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
|
|
Error: Incorrect memory configuration.
Move DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B.
| Memory modules are not populated from lowest-number bank to highest-number bank.
| Move memory modules from memory slots DIMM3_A and DIMM3_B into memory slots DIMM2_A and DIMM2_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
|
|
Error: Incorrect memory configuration.
Swap the DIMMs in slots DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and DIMM2_B.
| Memory slots DIMM1_A and DIMM1_B must be populated with dual-rank DIMMs if dual-rank DIMMs are populated in the system.
| Swap the memory modules in DIMM1_A and DIMM1_B with the memory modules in slots DIMM2_A and DIMM2_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
|
|
Error: Maximum PCI option ROM count exceeded!
| Too many expansion cards have ROM enabled in the System Setup program.
| Disable ROM for some of the expansion cards. See "Using the System Setup Program" in the User's Guide.
|
|
Gate A20 failure
| Faulty keyboard controller; faulty system board.
| See "Getting Help."
|
|
Hard disk controller failure
| Incorrect configuration settings in System Setup program; improperly installed hard drive, or loose interface or power cable; faulty hard-drive controller subsystem.
| Run the System Setup program to correct the drive type. See "Using the System Setup Program" in the User's Guide. If the problem persists, see "Troubleshooting SCSI Hard Drives" and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
|
|
Hard disk read failure
|
|
I/O parity interrupt at address
| Faulty or improperly installed expansion card.
| See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
|
|
Invalid configuration information - please run SETUP program
| Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.
| Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location. If the problem persists, see "Troubleshooting the System Battery" in "Troubleshooting Your System."
|
|
Invalid NVRAM configuration, resource re-allocated
| System configuration data has been ignored.
| Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide.
|
|
Invalid SCSI configuration
SCSI cable detected on connector SCSIB of the SCSI backplane, daughter card not present
| A SCSI cable is connected to the channel B connector on the SCSI backplane board; SCSI backplane daughter card is not installed.
| This message is not applicable to this system.
|
|
Keyboard controller failure
| Faulty keyboard controller; faulty system board.
| See "Getting Help."
|
|
Keyboard clock line failure
| Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.
| See "Troubleshooting the Keyboard" in "Troubleshooting Your System."
|
|
Keyboard data line failure
|
|
Keyboard failure
|
|
Keyboard stuck key failure
|
|
Memory address line failure at address, read value expecting value
| Faulty or improperly installed memory modules.
| See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Memory double word logic failure at address, read value expecting value
|
|
Memory high address line failure at start address to end address
|
|
Memory high data line failure at start address to end address
|
|
Memory odd/even logic failure at start address to end address
|
|
Memory write/read failure at address, read value expecting value
|
|
Memory parity failure at start address to end address
| Faulty or improperly installed memory modules.
| See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Memory parity error at address
|
|
No boot device available
| Faulty or missing CD/diskette drive subsystem, hard drive, or hard-drive subsystem.
| Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
|
|
No boot sector on hard-disk
| No operating system on hard drive.
| Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" in the User's Guide.
|
|
No PXE-capable device available
| <F12> pressed during POST and no PXE devices are detected.
| Check the configuration settings in the System Setup program for the NICs. See "Using the System Setup Program" in the User's Guide. If the problem persists, see "Troubleshooting a NIC" in "Troubleshooting Your System."
|
|
No timer tick interrupt
| Faulty system board.
| See "Getting Help."
|
|
Not a boot diskette
| No operating system on diskette.
| Use a bootable diskette.
|
|
PCI BIOS failed to install
| Loose cables to expansion card(s); faulty or improperly installed expansion card.
| Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
|
|
PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn
Expected Link Width is n
Actual Link Width is n
| Faulty PCIe controller; faulty system board.
| See "Getting Help."
|
|
PCIe Degraded Link Width Error: Slot n
Expected Link Width is n
Actual Link Width is n
| Faulty or improperly installed PCIe card in the specified slot number.
| Reseat the PCIe card in the specified slot number. See "Expansion Cards." If the problem persists, see "Getting Help."
|
|
PCIe Training Error: Embedded Bus#nn/Dev#nn/Funcn
| Faulty PCIe controller; faulty system board.
| See "Getting Help."
|
|
PCIe Training Error: Slot n
| Faulty or improperly installed PCIe card in the specified slot number.
| Reseat the PCIe card in the specified slot number. See "Expansion Cards." If the problem persists, see "Getting Help."
|
|
Plug & Play Configuration Error Embedded xxx
| Error encountered in initializing PCI device; faulty system board.
| Install the NVRAM_CLR jumper and reboot the system. See Figure A-2 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
|
|
Plug & Play Configuration Error PCI_n
| Error encountered in initializing PCI adapter.
|
|
Primary backplane is not present
| Faulty or improperly installed SCSI backplane board.
| This message is not applicable to this system.
|
|
Processor n internal error
| Faulty microprocessor; faulty system board.
| See "Troubleshooting the Microprocessors" in "Troubleshooting Your System."
|
|
Processor bus parity error
|
|
Processor in socket 1 not installed!
| No microprocessor installed in primary microprocessor socket.
| Install a microprocessor in the primary microprocessor socket. See "Processors" in "Installing System Options."
|
|
Remote access controller error
| Embedded remote access memory may be temporarily corrupted.
| This message is not applicable to this system.
|
|
Remote access controller is not present
|
|
SCSI cable not present on connector A or B of the primary backplane
| SCSI cable is loose, improperly connected, or faulty.
| This message is not applicable to this system.
|
|
Shutdown failure
| Shutdown test failure.
| See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Spare bank enabled
| Memory spare bank enabled
| This message is not applicable to this system.
|
|
System backplane error
| Faulty or improperly installed SCSI backplane board.
| This message is not applicable to this system.
|
|
System halted! Must power down
| Wrong password entered too many times.
| Information only.
|
|
The amount of system memory has changed
| Memory has been added or removed or a memory module may be faulty.
| If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" in "Troubleshooting Your System."
|
|
Time-of-day clock stopped
| Faulty battery.
| See "Troubleshooting the System Battery" in "Troubleshooting Your System."
|
|
Time-of-day not set - please run SETUP program
| Incorrect Time or Date settings; faulty system battery.
| Check the Time and Date settings. See "Using the System Setup Program" in the User's Guide. If the problem persists, replace the system battery. See "Replacing the System Battery" in "Installing System Options."
|
|
Timer chip counter 2 failed
| Faulty system board.
| See "Getting Help."
|
|
Unsupported CPU combination
| Microprocessor(s) is not supported by the system.
| Install a supported microprocessor combination. See "Processors" in "Installing System Options."
|
|
Unsupported CPU stepping detected
|
|
Unsupported DIMM detected in the RAID DIMM slot!
| RAID memory module is not supported by the system.
| This message is not applicable to this system.
|
|
Unsupported RAID key detected!
| RAID hardware key is not supported by the system.
| This message is not applicable to this system.
|
|
Utility partition not available
| The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.
| Create a utility partition on the boot hard drive. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide.
|
|
The VRM for the processor in socket n is not installed.
| Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.
| This message is not applicable to this system.
|
|
Warning: Detected mode change from RAID to SCSI x of the embedded RAID subsystem.
| Type of controller has changed from optional RAID (when available) to SCSI since previous system boot.
| This message is not applicable to this system.
|
|
Warning: Detected mode change from SCSI to RAID x of the embedded RAID subsystem.
| Type of controller has changed from SCSI to optional RAID (when available) since previous system boot.
| This message is not applicable to this system.
|
|
Warning: Detected missing RAID hardware for the embedded RAID subsystem. Data loss will occur! Press Y to switch mode to SCSI, press any other key to disable both channels. Press Y to confirm the change; press any other key to cancel.
| Type of controller has changed since previous system boot.
| This message is not applicable to this system.
|
|
Warning: Firmware is out-of-date, please update.
| Firmware error.
| Update the firmware. See "Getting Help."
|
|
Warning! No microcode update loaded for processor X
| BIOS error.
| Update the BIOS firmware. See "Getting Help."
|
|
Write fault
| Faulty diskette, CD/diskette drive assembly, hard drive, or hard-drive subsystem.
| See "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
|
|
Write fault on selected drive
|
|
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in the User's Guide.
|
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-9. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
