This section describes system error messages, beep codes, and indicator codes
that can
occur during system start-up or, in the case of some failures, during normal system
operation. The tables in this section list faults that can cause a beep code or system
error message to occur and the probable causes of the fault in each case. This section
also suggests actions you can take to resolve problems indicated by a message.
If a faulty system does not emit beep codes or display system error
messages to indicate a failure, you should run the appropriate tests in the system
diagnostics to help isolate the source of the problem.
Several different types of messages can indicate when the system is
not functioning properly:
System messages alert you to a possible system problem or to a conflict
between the software and hardware. Table 1 lists the system error
messages that can occur and the probable cause for each message.
If the table does not lead to the source of the problem, run the
appropriate tests in the system
diagnostics to assist in troubleshooting the problem.
| Message |
Cause |
Corrective Action |
| Address
mark not found |
Faulty diskette/CD drive or hard-drive subsystem (defective system board). |
Replace the system board. |
| Amount
of available memory limited to 256 MB! |
OS Install Mode
is enabled in the System Setup program. |
Disable OS
Install Mode in the System Setup
program. |
|
Auxiliary device failure
|
Mouse or keyboard cable connector loose or improperly connected;
defective mouse or keyboard.
|
Check the mouse and keyboard cable connections.
|
|
BIOS Update Attempt Failed!
|
Remote BIOS update attempt failed.
|
Retry the BIOS update.
|
|
Caution! NVRAM_CLR jumper is installed on system board -
please run SETUP program
|
Incorrect configuration settings in System Setup program, NVRAM_CLR
jumper is installed, or faulty system battery.
|
Check the System Setup configuration settings. See "Using the
System Setup Program." Remove the NVRAM_CLR jumper (see Figure 2
for jumper location). Replace the battery. See "Replacing
the System Battery."
|
|
CPUs with different cache sizes detected
|
Two different types of microprocessors are installed.
|
Install a correct version of the microprocessor so that both
microprocessors have the same level 2 cache size. See "Adding
or Replacing a Microprocessor"
|
|
Decreasing available memory
|
One or more memory modules improperly seated or faulty.
|
Remove and reseat the memory modules. See "Removing
Memory Modules."
If the problem persists, replace the memory modules. If the problem still persists,
replace the system board.
|
|
Diskette drive 0 seek failure
|
Faulty or improperly inserted diskette, incorrect configuration
settings in System Setup program, or loose diskette interface cable.
|
Replace the diskette. Run the System Setup program to correct the
diskette drive type. Check that the diskette drive interface cable is
connected correctly. See "Replacing
Drives."
|
|
Diskette read failure
|
Faulty diskette, or faulty or improperly connected diskette drive.
|
Check that the diskette drive interface cable is connected correctly.
See "Replacing Diskette Drives."
|
|
Diskette subsystem reset failed
|
Faulty diskette/CD drive controller (defective system board).
|
Replace the system board.
|
|
ECC memory error
|
Improperly seated or faulty memory modules.
|
Remove and reseat the memory modules. See "Removing
Memory Modules."
If the problem persists, replace the memory modules. If the problem still persists,
replace the system board.
|
|
Embedded server management error
Embedded server management is not present
|
Embedded server management memory may be temporarily corrupted.
|
To clear the embedded server management memory, shut down the system,
disconnect the power cable(s), wait approximately 30 seconds, and then
reconnect the power cable(s) and restart the system. If the problem
persists, replace the system board.
|
|
Error: Dell Remote Access Card initialization failure
|
Defective server management card or system board.
|
Replace the expansion card. See "Replacing
Expansion Cards."
If the problem persists, replace the system board.
|
|
Gate A20 failure
|
Faulty keyboard controller (defective system board).
|
Replace the system board.
|
|
Hard disk controller failure
Hard disk read failure
|
Incorrect configuration settings in System Setup program, improperly
connected hard drive, faulty hard-drive controller subsystem (defective
system board), or loose power cable.
|
Check the hard-drive configuration settings in the System Setup
program. Reinstall the hard drive. See "Replacing
Drives." Check the interface cable and power cable connections to
the backplane board.
|
|
Invalid configuration information - please run SETUP
program
|
Incorrect configuration settings in System Setup program, NVRAM_CLR
jumper is installed, or faulty system battery.
|
Check the System Setup configuration settings. See "Using the
System Setup Program." Remove the
NVRAM_CLR jumper. See Figure 2
for jumper location. Replace the battery. See "Replacing
the System Battery."
|
|
Invalid memory configuration detected. Potential for
data corruption exists!
|
Memory modules are not installed in matched pairs.
|
Install memory modules in matched pairs. See "Adding
or Installing Memory Modules."
|
|
Invalid NVRAM configuration, resource re-allocated
|
System configuration data has been ignored.
|
Check the System Setup configuration settings. See "Using the
System Setup Program.".
|
|
I/O parity interrupt at address
|
Expansion card(s) is improperly installed or faulty.
|
Reinstall the expansion card(s). See "Replacing
Expansion Cards." If the problem persists, replace the expansion card(s).
|
|
Keyboard controller failure
|
Defective keyboard/mouse controller (defective system board).
|
Replace the system board.
|
|
Keyboard data line failure
Keyboard stuck key failure
Keyboard clock line failure
Keyboard failure
|
Keyboard cable connector is loose or improperly connected; defective
keyboard; defective keyboard/mouse controller (defective system board).
|
Check the keyboard cable connection. Replace the keyboard. If the
problem persists, replace the system board.
|
|
Memory address line failure at address, read value
expecting value
Memory high data line failure at start
address to end address
Memory high address line failure at
start address to end address
Memory double word logic failure at start address to
end address
Memory odd/even logic failure at start address to
end address
Memory write/read failure at address, read value
expecting value
|
Faulty or improperly seated memory modules or defective system board.
|
Remove and reseat the memory modules. See "Installing
Memory Modules."
If the problem persists, replace the memory modules. If the problem still persists,
replace the system board.
|
|
Memory parity failure at start
address to end address
Memory parity error at address
|
Improperly seated or faulty memory modules.
|
Remove and reseat the memory modules. See "Installing
Memory Modules."
If the problem persists, replace the memory modules. If the problem still persists,
replace the system board.
|
|
No boot device available
|
Faulty diskette, diskette/CD drive subsystem, hard drive, or hard-drive
subsystem; no boot disk in drive A.
|
Check the boot device configuration settings in the System Setup
program. If they were disabled, enable them and reboot. If the problem
persists, replace the diskette or the hard drive. See "Replacing
Drives." If the problem still persists, replace the system board.
|
|
No boot sector on hard-disk
|
No operating system on hard drive.
|
Check the hard-drive configuration settings in the System Setup
program. See "Using the System Setup Program."
|
|
No timer tick interrupt
|
Defective system board.
|
Replace the system board.
|
|
No PXE-capable device available
|
<F12> pressed during POST and no PXE devices are detected.
|
Check the cables connected to the NICs. Check the configuration
settings in the System Setup program for the NICs. See "Using the
System Setup Program."
|
|
Not a boot diskette
|
No operating system on diskette.
|
Use a bootable diskette.
|
|
Plug & Play Configuration Error Embedded xxx
|
Error encountered in initializing PCI device, or defective system
board.
|
Install NVRAM_CLR jumper and reboot the system. See Figure 2
for jumper location. If problem persists, replace the system board.
|
|
Plug & Play Configuration Error PCI_n
|
Error encountered in initializing PCI adapter.
|
Install NVRAM_CLR jumper and reboot the system. See Figure 2
for jumper location. If the problem
persists, replace the specified expansion card. See "Installing
Expansion Cards."
If the problem still persists, replace the system board.
|
|
Primary backplane error
|
Improperly attached or missing backplane.
|
Check that the SCSI backplane board is fully seated. See "Replacing
Drives."
|
|
Primary IDE device 0 not found
Primary IDE device 1 not found
|
Improperly connected or missing IDE device.
|
Check that the device's interface cable is securely connected to the system board. See "Replacing
Drives."
|
|
Processor 1 internal error
Processor 2 internal error
|
Defective microprocessor or system board (reported by the NMI handler).
|
Replace the specified microprocessor. See "Replacing
Microprocessors."
If the problem still persists, replace the system board.
|
|
Processor bus error
PCI bus error
IMB bus error
|
Defective system board (reported by the NMI handler).
|
Replace the system board.
|
|
Processor in socket 1 not installed!
|
No microprocessor installed in primary microprocessor socket.
|
Install a microprocessor in the primary microprocessor socket. See
"Replacing Microprocessors."
|
|
Secondary IDE device 0 not found
Secondary IDE device 1 not found
|
Improperly connected or missing IDE device.
|
Check that the device's interface cable is securely connected to the
system board. Replace the device. See "Replacing
Drives." If the
problem persists, replace the system board.
|
|
Shutdown failure
|
Defective system board.
|
Replace the system board.
|
|
System backplane error
|
Improperly attached or missing SCSI backplane.
|
Check that the SCSI backplane board is fully seated. See "Replacing
the SCSI Backplane."
|
|
System halted! Must power down.
|
Wrong password entered too many times.
|
Reboot the system and enter the correct password. Clear the forgotten password.
See "Disabling
a Forgotten Password."
|
|
System parity error
|
Defective expansion card(s) or improperly seated or faulty memory
modules (reported by the NMI handler).
|
Replace expansion cards one at a time until error is corrected. See
"Replacing Expansion Cards."
Remove and reseat the memory modules. See "Adding
or Installing
Memory Modules."
If the problem persists, replace the memory modules. If the problem still persists,
replace the system board.
|
|
Time-of-day clock stopped
|
Defective battery or faulty chip (defective system board).
|
Replace the system battery. See "Replacing
the System Battery." If the problem persists, replace the system board.
|
|
Time-of-day not set - please run SETUP program
|
Incorrect Time or Date settings or defective system
battery.
|
Check the Time and Date settings. See "Using the
System Setup Program." If the problem
persists, replace the system battery. See "Replacing
the System Battery." If the problem persists, replace the system board.
|
|
Timer chip counter 2 failed
|
Defective system board.
|
Replace the system board.
|
|
Unsupported CPU combination
|
Microprocessor combination is not supported by system.
|
Install a supported microprocessor combination. See "Replacing
Microprocessors."
|
|
Unsupported CPU stepping detected.
|
Microprocessor is not supported by system.
|
Install a correct version of the microprocessor in the specified
microprocessor socket. See "Replacing
Microprocessors."
|
|
Utility partition not available
|
<F10> key was pressed during POST, but no utility partition
exists on the boot hard drive.
|
Create a utility partition on the boot hard drive. See "Using the
Dell OpenManage Server Assistant CD" in your User's Guide.
|
|
Warning: Detected mode change from RAID to SCSI of the
embedded RAID subsystem.
Warning: Detected missing RAID hardware for the embedded
RAID subsystem. Data loss will occur! Press Y to switch mode to SCSI,
press any other key to disable both channels. Press Y to confirm the
change; press any other key to cancel.
|
Type of controller has changed since previous system boot.
|
Back up information on the hard drives before changing the type of
controller used with the drives.
|
|
Warning! Firmware is out-of-date, please update
|
Out-of-date firmware.
|
Update the system firmware. See "Using the Dell OpenManage
Server Assistant CD" in your User's Guide for information
on updating the system firmware.
|
|
Warning! No microcode update loaded for processor X
|
BIOS not up to date.
|
Upgrade the BIOS, but do not turn the system off before the upgrade.
See "Using the System Setup Program."
|
|
Write fault
Write fault on selected drive
|
Faulty diskette or hard drive.
|
Replace the diskette or hard drive. See "Replacing
Drives."
|
A warning message alerts you to a possible problem and asks you to take corrective
action before the system continues a task. For example, before you format a diskette, a
message might warn you that you might lose all data on the diskette, as a way to protect
against inadvertently erasing or writing over the data. These warning messages usually
interrupt the procedure and require you to respond by typing y
(yes) or n (no).
The optional systems management software generates alert messages for your
system. For example, the server agent software generates messages that appear in
the SNMP trap log file. Alert messages consist of information, status, warning,
and failure messages for drive, temperature, fan, and power conditions. More
information about alert messages is provided in the systems management software
documentation on the documentation CD that shipped with your system.
When an error that cannot be reported on the monitor occurs during a boot routine, the
system may emit a series of beeps that identify the problem. The beep code is a pattern of
sounds; for example, one beep followed by a second beep and then a burst of three beeps
(code 1-1-3) means that the computer was unable to read the data in NVRAM. This
information is valuable if you need to call
for technical assistance.
When a beep code is emitted, record it on a copy of the Diagnostics
Checklist, and then look it up in Table 2. If you are unable to
resolve the problem by looking up the meaning of the beep code, use the system
diagnostics to identify a more serious cause.
| Code |
Cause |
Corrective Action |
| 1-1-2 |
CPU register test
failure |
Replace microprocessor
1. See "Adding or Replacing
Microprocessors." If the
problem persists, replace microprocessor 2. |
| 1-1-3 |
CMOS write/read
failure |
Replace the system board. |
| 1-1-4 |
BIOS checksum
failure |
Reflash the BIOS
firmware. If the problem persists, replace the system board. |
| 1-2-1 |
Programmable
interval-timer failure |
Replace the system board. |
1-2-2
1-2-3
1-3-1
|
DMA initialization failure
DMA page register write/read failure
Main-memory
refresh verification failure
|
Remove and reseat the memory modules. If the problem
persists, replace one or more memory modules. If
the problem still persists, replace the system board. |
| 1-3-2 |
No memory
installed |
Remove and reseat the memory modules. If the problem
persists, replace the memory modules. If the
problem still persists, replace the system board. |
1-3-3
1-3-4
1-4-1
1-4-2
2-1-1
through
2-4-4 |
Chip set or data
line failure in the first 64 KB of main memory Odd/even logic
failure in the first 64 KB of main memory
Address line failure in the first 64 KB of main memory
Parity failure in the first 64 KB of main memory
Bit failure in the first 64 KB of main memory |
Remove and reseat the memory modules. If
the problem persists, replace the memory modules.
If the problem still persists, replace the system board. |
| 3-1-1
3-1-2
3-1-3
3-1-4 |
Slave
DMA-register failure Master DMA-register failure
Master interrupt-mask register failure
Slave interrupt-mask register failure |
Replace the system board. |
| 3-2-4 |
Keyboard-controller
test failure |
Check the
keyboard cable and connector for proper connection. If the problem persists,
replace the
keyboard. If the problem persists, replace the system board. |
| 3-3-1 |
CMOS failure |
Replace the system board. |
| 3-3-2 |
System
configuration check failure |
Replace the system board. |
| 3-3-3 |
Keyboard
controller not detected |
Replace the system board. |
3-3-4
3-4-2
3-4-3 |
Screen
initialization failure Screen-retrace test failure
Search for video ROM failure |
Replace the system board. |
| 4-2-1 4-2-2 |
No timer tick
Shutdown failure |
Replace the system board. |
| 4-2-3 |
Gate A20 failure |
Replace the system board. |
| 4-2-4 |
Unexpected
interrupt in protected mode |
Ensure that all
expansion cards are properly seated, and then reboot the system. |
| 4-3-1 |
Improperly seated
or faulty memory modules |
Remove and reseat the memory modules. If the problem
persists, replace the memory modules. If the
problem still persists, replace the system board. |
| 4-3-3 |
Defective system
board |
Replace the system board. |
| 4-3-4 |
Time-of-day clock
stopped |
Replace the battery. If the problem persists, replace the system board. |
| 4-4-1 |
Super I/O chip
failure (defective system board) |
Replace the system board. |
| 4-4-4 |
Cache test
failure (defective microprocessor) |
Remove and reseat
the specified microprocessor. If the problem still
persists, replace the microprocessor. |
The system bezel incorporates a system status indicator divided into blue and
amber system status indicators (see Figure 1).
The blue indicator lights when the system is operating correctly. The amber
caution indicator lights when the system needs attention due to a problem with
power, a cooling fan, internal temperature, or a hard drive.
Additional indicators are located behind the bezel. The front-panel blue and
amber system status indicator provides the same status information displayed on
the bezel. Figure 2 shows the indicators
and features of the front-panel, and Table
4 defines the meaning of the indicator patterns displayed.
The front panel also incorporates a USB connector, a video connector, and a
PS/2 connector to connect a mouse and keyboard using a Y-cable (see Figure
3).
If your system has SCSI hard drives and if the integrated RAID controller is
activated, two indicators on each
of the hard-drive carriers provide information on the status of the hard drives (see Figure 4). The SCSI backplane firmware
controls the drive power-on/fault indicator.
Your system may have one or two power supplies installed. Your system may
require AC input power or it may require 48 VDC input power. A system designed
for 48 VDC input power has power subsystem components that are not compatible
with a system designed for AC power input.
Each power supply has three indicators that indicate the power on status, fault, and
whether the proper input power is present. If two power supplies are installed, the power supplies are hot-pluggable (see Figure 5 and Table 6).
