Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or
conducted along power or signal leads, that endangers the functioning of a radio
navigation or other safety service or seriously degrades, obstructs, or repeatedly
interrupts a licensed radio communications service. Radio communications services include
but are not limited to AM/FM commercial broadcast, television, cellular services, radar,
air-traffic control, pager, and Personal Communication Services (PCS). These licensed
services, along with unintentional radiators such as digital devices, including computer
systems, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to
function properly together in the electronic environment. While this computer system has
been designed and determined to be compliant with regulatory agency limits for EMI, there
is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver are on
different branch circuits.
If necessary, consult a Technical Support representative of Dell or an experienced
radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their intended
electromagnetic environment. These electromagnetic environment classifications generally
refer to the following harmonized definitions:
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals, expansion cards,
printers, input/output (I/O) devices, monitors, and so on, that are integrated into or
connected to the system should match the electromagnetic environment classification of the
computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting
peripherals to any Dell device to reduce the possibility of interference with radio
communications services. Using shielded cables ensures that you maintain the appropriate
EMC classification for the intended environment. For parallel printers, a cable is
available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web
at http://www.dell.com/products/dellware/index.htm.
Most Dell computer systems are classified for Class B environments. To determine the
electromagnetic classification for your system or device, refer to the following sections
specific for each regulatory agency. Each section provides country-specific EMC/EMI or
product safety information.
Most Dell computer systems are classified by the Federal Communications Commission
(FCC) as Class B digital devices. However, the inclusion of certain options can change the
rating of some configurations to Class A. To determine which classification applies to
your computer system, examine all FCC registration labels located on the bottom or back
panel of your computer, on card-mounting brackets, and on the cards themselves. If any one
of the labels carries a Class A rating, your entire system is considered to be a Class A
digital device. If all labels carry an FCC Class B rating as distinguished by
either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.
Once you have determined your system's FCC classification, read the appropriate FCC
notice. Note that FCC regulations provide that changes or modifications not expressly
approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer's instruction
manual, may cause harmful interference with radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case you
will be required to correct the interference at your own expense.
This equipment has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the manufacturer's instruction manual, may cause interference
with radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, you
are encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this document
in compliance with FCC regulations:
Model number: MMP
Company name: Dell Computer Corporation
EMC Engineering Department
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Most Dell computer systems (and other Dell digital apparatus) are classified by the
Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B
digital devices. To determine which classification (Class A or B) applies to your computer
system (or other Dell digital apparatus), examine all registration labels located on the
bottom or the back panel of your computer (or other digital apparatus). A statement in the
form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located
on one of these labels. Note that Industry Canada regulations provide that changes or
modifications not expressly approved by Dell could void your authority to operate this
equipment.
Marking by the symbol
indicates compliance of this Dell system to the EMC Directive and the Low Voltage
Directive of the European Union. Such marking is indicative that this Dell system meets
the following technical standards:
EN 55022 "Limits and Methods of Measurement of Radio Interference
Characteristics of Information Technology Equipment."
EN 50082-1: 1992 "Electromagnetic compatibilityGeneric immunity
standard Part 1: Residential, commercial, and light industry."
EN 60950 "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions
requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.
RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this
product may cause radio frequency (RF) interference, in which case the user may be
required to take adequate measures.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and
standards has been made and is on file at Dell Computer Corporation Products Europe BV,
Limerick, Ireland.
Your computer system uses a lithium battery. The lithium is a long-life battery, and it
is very possible that you will never need to replace it. However, should you need to
replace it, refer to the section about replacing the battery in your Dell system
documentation for instructions.
Do not dispose of the battery along with household waste. Contact your local waste
disposal agency for the address of the nearest battery deposit site.
Most Dell computer systems are classified by the Voluntary Control Council for
Interference (VCCI) as Class B information technology equipment (ITE). However, the
inclusion of certain options can change the rating of some configurations to Class A. ITE,
including peripherals, expansion cards, printers, input/output (I/O) devices, monitors,
and so on, integrated into or connected to the system, should match the electromagnetic
environment classification (Class A or B) of the computer system.
To determine which classification applies to your computer system, examine the
regulatory labels/markings (see "VCCI Class A ITE
Regulatory Mark" and "VCCI Class B ITE Regulatory
Mark") located on the bottom or back panel of your computer. Once you have
determined your system's VCCI classification, read the appropriate VCCI notice.
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for
Interference (VCCI) for information technology equipment. If this equipment is used in a
domestic environment, radio disturbance may arise. When such trouble occurs, the user may
be required to take corrective actions.
VCCI Class A ITE Regulatory Mark
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for
Interference (VCCI) for information technology equipment. If this equipment is used near a
radio or television receiver in a domestic environment, it may cause radio inter-ference.
Install and use the equipment according to the instruction manual.
To determine which classification (Class A or B) applies to your computer system (or
other Dell digital device), examine the Republic of Korean Ministry of Information and
Communications (MIC) registration labels located on your computer (or other Dell digital
device). The MIC label may be located separately from the other regulatory marking applied
to your product. Line three of the label identifies the emissions class for the
product"(A)" for Class A products or "(B)" for Class B products.
NOTE: MIC emissions requirements
provide for two classifications:
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Class A Device
Please note that this device has been approved for business purposes with regard to
electromagnetic interference. If you find that this device is not suitable for your use,
you may exchange it for a nonbusiness-purpose device.
MIC Class A Regulatory Mark
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used
in any environment, including residential areas.
The equipment should draw power from a socket with an attached protection circuit (a
three-prong socket). All equipment that works together (computer, monitor, printer, and so
on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a reserve
short-circuit protection device in the form of a fuse with a nominal value no larger than
16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the
power supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the
protection usage requirements of standards PN-93/T-42107 and PN-EN 55022: 1996.
Certain configurations of Dell computer systems comply with the requirements set forth
by the Environmental Protection Agency (EPA) for energy-efficient computers. If the front
panel of your computer bears the ENERGY STAR® Emblem, your
original configuration complies with these requirements and all ENERGY STAR® power
management features of the computer are enabled.
NOTE: As an ENERGY STAR®
Partner, Dell Computer Corporation has determined that this product meets the ENERGY
STAR® guidelines for energy efficiency.
NOTE: Any Dell computer bearing
the ENERGY STAR® Emblem is certified to comply with EPA ENERGY STAR® requirements as
configured when shipped by Dell. Any changes you make to this configuration (such as
installing additional expansion cards or drives) may increase the system's power
consumption beyond the limits set by the EPA's ENERGY STAR® Computers program.
ENERGY STAR® Emblem
The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and
computer manufacturers to reduce air pollution by promoting energy-efficient computer
products. The EPA estimates that use of ENERGY STAR® computer products can save computer
users up to two billion dollars annually in electricity costs. In turn, this reduction in
electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible
for the greenhouse effect, and sulfur dioxide and nitrogen oxides, which are the two
primary causes of acid rain.
Computer users can also help to reduce electricity usage and its side effects by
turning off their computer systems when they are not in use for extended periods of
timeparticularly at night and on weekends.
Dell Computer Corporation ("Dell") manufactures its hardware products from
parts and components that are new or equivalent to new in accordance with
industry-standard practices. Dell warrants that the hardware products it manufactures will
be free from defects in materials and workmanship. The limited warranty term is three
years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty.
Otherwise, this limited warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell's system integration department; accessories or parts
that are not installed in the Dell factory; or DellWare products. Monitors,
keyboards, and mice that are Dell-branded or that are included on Dell's standard price
list are covered under this limited warranty; all other monitors, keyboards, and mice
(including those sold through the DellWare program) are not covered. Batteries for
portable computers are covered only during the initial one-year period of this limited
warranty.
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell's facility. To
request warranty service, you must call Dell's Customer Technical Support within the
warranty period. See "Getting Help" to obtain
customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you freight prepaid if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect.
NOTE: Before you ship the
product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s)
in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell
does not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell's Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this limited
warranty when a part requires replacement. You must report each instance of hardware
failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that
a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in the continental U.S., where applicable.
Shipments to other locations will be made freight collect. Dell will include a prepaid
shipping container with each replacement part for your use in returning the replaced part
to Dell. Replacement parts are new or reconditioned. Dell may provide replacement parts
made by various manufacturers when supplying parts to you. The warranty term for a
replacement part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell.
The process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell's
Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to
advise or remind you of appropriate backup and other procedures.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN
HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY
STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTIBILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's three-year limited warranty only. For provisions of
any service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell's Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must receive
the product(s) for repair prior to the expiration of the warranty period in order for the
repair(s) to be covered by the limited warranty.
NOTE: If you chose one of the
available warranty and service options in place of the standard three-year limited
warranty described in the preceding text, the option you chose will be listed on your
invoice.
Dell Computer Corporation ("Dell") manufactures its hardware products from
parts and components that are new or equivalent to new in accordance with
industry-standard practices. Dell warrants that the hardware products it manufactures will
be free from defects in materials and workmanship. The warranty term is three years
beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this limited warranty.
Otherwise, this limited warranty does not cover damage due to external causes, including
accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell,
usage not in accordance with product instructions, failure to perform required preventive
maintenance, and problems caused by use of parts and components not supplied by Dell.
This limited warranty does not cover any items that are in one or more of the following
categories: software; external devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped from Dell; accessories or parts
added to a Dell system through Dell's system integration department; accessories or parts
that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and
mice that are Dell-branded or that are included on Dell's standard price list are covered
under this limited warranty; all other monitors, keyboards, and mice (including those sold
through the DellWare program) are not covered. Batteries for portable computers are
covered only during the initial one-year period of this limited warranty.
During the one-year period beginning on the invoice date, Dell will repair or replace
products covered under this limited warranty that are returned to Dell's facility. To
request warranty service, you must call Dell's Customer Technical Support within the
warranty period. See "Getting Help" to obtain
customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or
equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk
of loss or damage during shipment. Dell will ship the repaired or replacement products to
you freight prepaid if you use an address in Canada, where applicable. Shipments to other
locations will be made freight collect.
NOTE: Before you ship the
product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s)
in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell
does not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned
parts made by various manufacturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a product, its warranty term is not
extended.
During the second and third years of this limited warranty, Dell will provide, on an
exchange basis and subject to Dell's Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware product(s) covered under this limited
warranty when a part requires replacement. You must report each instance of hardware
failure to Dell's Customer Technical Support in advance to obtain Dell's concurrence that
a part should be replaced and to have Dell ship the replacement part. Dell will ship parts
(freight prepaid) if you use an address in Canada, where applicable. Shipments to other
locations will be made freight collect. Dell will include a prepaid shipping container
with each replacement part for your use in returning the replaced part to Dell.
Replacement parts are new or reconditioned. Dell may provide replacement parts made by
various manufacturers when supplying parts to you. The warranty term for a replacement
part is the remainder of the limited warranty term.
You will pay Dell for replacement parts if the replaced part is not returned to Dell.
The process for returning replaced parts, and your obligation to pay for replacement parts
if you do not return the replaced parts to Dell, will be in accordance with Dell's
Exchange Policy in effect on the date of the exchange.
You accept full responsibility for your software and data. Dell is not required to
advise or remind you of appropriate backup and other procedures.
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED
WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW
LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE
(OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY
STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell's three-year limited warranty only. For provisions of
any service contract covering your system, refer to your invoice or the separate service
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in
accordance with Dell's Exchange Policy in effect on the date of the exchange. In any
instance in which Dell issues a Return Material Authorization Number, Dell must receive
the product(s) for repair prior to the expiration of the warranty period in order for the
repair(s) to be covered by the limited warranty.
NOTE: If you chose one of the
available warranty and service options in place of the standard three-year limited
warranty described in the preceding text, the option you chose will be listed on your
invoice.
Dell Computer Corporation ("Dell") warrants to the end user in accordance
with the following provisions that its branded hardware products, purchased by the end
user from a Dell company or an authorized Dell distributor in Latin America or the
Caribbean, will be free from defects in materials, workmanship, and design affecting
normal use, for a period of one year from the original purchase date. Products for which
proper claims are made will, at Dell's option, be repaired or replaced at Dell's expense.
Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts
made by various manufacturers in performing repairs and building replacement products.
This Guarantee does not apply to defects resulting from: improper or inadequate
installation, use, or maintenance; actions or modifications by unauthorized third parties
or the end user; accidental or willful damage; or normal wear and tear.
Claims must be made in Latin America or the Caribbean by contacting the Dell point of
sale within the guarantee period. The end user must always supply proof of purchase,
indicating name and address of the seller, date of purchase, model and serial number, name
and address of the customer, and details of symptoms and configuration at the time of
malfunction, including peripherals and software used. Otherwise, Dell may refuse the
guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay
for ground freight and insurance to and from Dell's repair/replacement center. The end
user must ensure that the defective product is available for collection properly packed in
original or equally protective packaging together with the details listed above and the
return number provided to the end user by Dell.
Dell makes no other warranty, guarantee or like statement other than as explicitly
stated above, and this Guarantee is given in place of all other guarantees whatsoever, to
the fullest extent permitted by law. In the absence of applicable legislation, this
Guarantee will be the end user's sole and exclusive remedy against Dell or any of its
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit
or contracts, or any other indirect or consequential loss arising from negligence, breach
of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user
against and/or any rights resulting from other contracts concluded by the end user with
Dell and/or any other seller.
Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40) Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul RS - Brasil
Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603
Bogota, Colombia
Dell Computer de Mexico SA de CV Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F. 06500
If you are an end-user customer who bought new products directly from a Dell company,
you may return them to Dell within 30 days of the date of invoice for a refund or credit
of the product purchase price. If you are an end-user customer who bought reconditioned or
refurbished products from a Dell company, you may return them to Dell within 14 days of
the date of invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges shown on your
invoice. If you are an organization that bought the products under a written agreement
with Dell, the agreement may contain different terms for the return of products than
specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return
Authorization Number. See "Getting Help" to obtain
customer assistance. To expedite the processing of your refund or credit, Dell expects you
to return the products to Dell in their original packaging within five days of the date
that Dell issues the Credit Return Authorization Number. You must also prepay shipping
charges and insure the shipment or accept the risk of loss or damage during shipment. You
may return software for refund or credit only if the sealed package containing the
diskette(s) or CD(s) is unopened. Returned products must be in as-new condition, and all
of the manuals, diskette(s), CD(s), power cables, and other items included with a product
must be returned with it. For customers who want to return, for refund or credit only,
either applications software or an operating system that has been installed by Dell, the
whole system must be returned, along with any media and documentation that may have been
included in the original shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products,
which may be returned under DellWare's then-current return policy. In addition,
reconditioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.