This section describes a few basic troubleshooting steps to follow if problems are experienced with the Intel® AMT configuration.
Return to Default (Un-Provisioning)
Return to default is also known as un-provisioning. An Intel AMT setup and configured computer can be un-provisioned using the Intel AMT
Configuration screen and the Un-Provision option.
Follow the steps below to un-provision a computer:
Select Un-Provision and then select Full Un-provision.
Full un-provisioning is available for SMB Mode provisioned computers. This option returns all Intel AMT configuration settings to factory
defaults and does NOT reset ME configuration settings or passwords. Full and partial un-provisioning is available for
Enterprise Mode provisioned computers. Partial un-provisioning returns all Intel AMT configuration settings to factory defaults with
the exception of the PID and PPS. Partial un-provisioning does NOT reset ME configuration settings or passwords.
An un-provisioning message displays after about 1 minute. After un-provisioning completes, control is passed back to the Intel AMT
Configuration screen. Provisioning Server, Set PID and PPS, and Set PRTC options
are available again because the computer is set to the default Enterprise Mode.
Select Return to previous menu.
Select Exit and then press <y>. The computer restarts.
Full Return to Factory Defaults
All Intel AMT settings can be returned to factory default by clearing the CMOS (via the jumper or CMOS battery). This includes
resetting the password to the default password of admin. However, settings in the ME, such as the ME Power Settings,
are not reset. These settings must be manually reset to for the computer to be in a true factory-default state. The table below lists the
default MEBx settings. The client cannot be remotely managed until it is set up and configured again.
MEBx Default Settings
MEBx Settings
Default Setting
Intel ME State Control
Enabled
Intel ME Firmware Local Update Qualifier
Always Open
LAN Controller
Enabled
Intel ME Features Control
Manageability Feature Selection
Intel AMT
Intel ME Power Control
Intel ME ON in Host Sleep States
Desktop: ON in S0, S3, S4-5
SOL/IDE-R
Username and Password
Enabled
Serial Over LAN
Enabled
IDE Redirection
Enabled
Remote Firmware Update
Enabled
Firmware Flash
Flash the firmware to upgrade to newer versions of Intel AMT. The firmware flash is built into the BIOS flash utility and therefore flashed
automatically when the BIOS is flashed. The automatic flash feature can be disabled by selecting Disabled under the Secure Firmware Update
setting in the MEBx interface. If this setting is disabled, a firmware error message appears when flashing the BIOS.
The firmware CANNOT be flashed to an older version or to the current version installed. The firmware flash is available
on the support.dell.com site for download.
Serial-Over-LAN (SOL) and IDE Redirection (IDE-R)
If you cannot use IDE-R and SOL, follow these steps:
At the initial boot screen, press <Ctrl><p> to enter the MEBx screens.
A prompt for the password appears. Enter the new Intel ME password.
Select Intel AMT Configuration.
Press <Enter>.
Select Un-Provision.
Press <Enter>.
Select Full Unprovision.
Press <Enter>.
Reconfigure the settings on the Intel AMT Configurationscreen.
