This section describes a few basic troubleshooting steps to follow if problems are experienced with the Intel® AMT configuration.
Return to Default (Un-Provisioning)
Return to default is also known as un-provisioning. An Intel AMT setup and configured computer can be un-provisioned using the Intel AMT
Configuration screen and the Un-Provision option.
Follow the steps below to un-provision a computer:
Select Un-Provision and then select Full Un-provision.
Full un-provisioning is available for SMB Mode provisioned computers. This option returns all Intel AMT configuration settings to factory
defaults and does NOT reset ME configuration settings or passwords. Full and partial un-provisioning is available for
Enterprise Mode provisioned computers. Partial un-provisioning returns all Intel AMT configuration settings to factory defaults with
the exception of the PID and PPS. Partial un-provisioning does NOT reset ME configuration settings or passwords.
An un-provisioning message displays after about 1 minute. After un-provisioning completes, control is passed back to the Intel AMT
Configuration screen. Provisioning Server, Set PID and PPS, and Set PRTC options
are available again because the computer is set to the default Enterprise Mode.
Select Return to previous menu.
Select Exit and then press <y>. The computer restarts.
Firmware Flash
Flash the firmware to upgrade to newer versions of Intel AMT. The automatic flash feature can be disabled by selecting Disabled under the Secure Firmware Update
setting in the MEBx interface. The firmware flash, when
available, is located on the support.dell.com site for download.
The firmware CANNOT be flashed to an older version or to the current version installed. The firmware flash is available
on the support.dell.com site for download.
Serial-Over-LAN (SOL) and IDE Redirection (IDE-R)
If you cannot use IDE-R and SOL, follow these steps:
At the initial boot screen, press <Ctrl><p> to enter the MEBx screens.
A prompt for the password appears. Enter the new Intel ME password.
Select Intel AMT Configuration.
Press <Enter>.
Select Un-Provision.
Press <Enter>.
Select Full Unprovision.
Press <Enter>.
Reconfigure the settings on the Intel AMT Configurationscreen.
Error Messages
Not able to enter the MEBx on POST
The MEBx requires the DIMM A slot to be populated otherwise the following
message appears upon POST and you are unable to enter the MEBx interface.
Bad ME memory configuration.
NOTE: DIMM
A is located beneath the keyboard. For instructions on accessing this
slot, refer to your User's Guide.
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