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System Codes and Messages: Dell™ Dimension™ L Series Reference

Diagnostic Codes
POST Beep Codes
System Messages

Diagnostic Codes

Your system is equipped with four diagnostic code indicators, which are labeled "A," "B," "C," and "D" on the back of the computer. Each of the four indicators can be yellow, green, or off, as shown in Table 1. When the computer is turned on or restarted and the system is functioning normally, the indicators flash during power-on self-test (POST). After the system starts, the indicators remain green to signify normal system operation.

If a malfunction is detected and the computer fails to start, the indicators display a code that identifies the problem. Write down the diagnostic code displayed and look it up in Table 1.

Table 1. Diagnostic Codes

Diagnostic Code Definition Corrective Action
Power up default. Make sure that the system is connected to a known working electrical outlet, and then check whether the front-panel power indicator is on or off. If the power indicator is off, check the power supply. If the problem persists, see Chapter 7, "Getting Help," of the Dell Dimension L Series Reference and Troubleshooting Guide for instructions on obtaining technical assistance.

Remove all expansion cards. If the system still does not start, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.

System board is receiving power, but the BIOS is not executing. Set the configuration jumper to Maintenance mode, and restart the system. Enter the system setup program and ensure that the processor speed is set correctly. Exit and save the setting. Turn off the computer, reset the configuration jumper to Normal mode, and then restart the system. Remove all expansion cards and restart the system to determine if a resource conflict exists. If a conflict exists, resolve the conflict as described in "Resolving Software and Hardware Incompatibilities" in Chapter 5 of the Reference and Troubleshooting Guide.

If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.

Recovery mode from BIOS failure. Set the configuration jumper to Maintenance mode, and restart the system. Enter the system setup program and ensure that the processor speed is set correctly. Exit and save the setting. Turn off the computer, reset the configuration jumper to Normal mode, and then restart the system. If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
Microprocessor has failed a BIOS test. If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
Memory failed to be sized or enabled. Reseat the DIMMs. If the problem persists, remove all but one DIMM, and then restart the system. Repeat this step until the malfunctioning DIMM is identified.
PCI bus failure has occurred. Remove all expansion cards and restart the system to determine if a resource conflict exists. If a conflict exists, resolve the conflict as described in "Resolving Software and Hardware Incompatibilities" in Chapter 5 of the Reference and Troubleshooting Guide.

If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.

Video controller failed to initialize or respond. If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
IDE bus failure has occurred. Reseat the IDE cables. If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
USB port or a device connected to it has failed initialization. Disconnect the device from the USB port. If the problem persists, see Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
Other failure. See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
System has started and turned over control to the operating system. No action is necessary.

POST Beep Codes

If the monitor cannot display errors or problems, during power-on self-test (POST) the computer may emit a series of beeps, or beep code, that identifies the problem.

If the system emits a beep code and then fails to start, write down the beep code and look it up in Table 2.

Table 2. System Beep Codes

Beep Code Possible Cause Corrective Action
1 Memory refresh failure Reseat the DIMMs
2 Parity cannot be reset Reseat the DIMMs.
3 Memory failure within the first 64 KB of memory Reseat the DIMMs.
4 Timer not operational See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
5 Processor failure See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
6 8442 keyboard controller error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
7 Processor exception error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
8 Video display memory error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
9 Optional ROM checksum error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
10 CMOS memory error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
11 BIOS checksum error See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.

System Messages

The first column in Table 3 lists (in alphabetical order) system messages that may appear on the screen during the boot routine or during normal system operation. The second column in the table lists probable causes of the messages, and the third column either provides a corrective action or refers you to a source for resolving the problem.

Table 3. System Messages

Message Possible Cause Corrective Action
8042 Gate-A20 Error The keyboard controller failed its test. If you receive this message after making changes in the system setup program, enter the program and restore the original value(s).
Address Line Short! Error in the address decoding circuitry in the memory. Reseat the DIMMs.
C: Drive Error

C: Drive Failure

The hard-disk drive is not working or is not configured correctly. Ensure that the drive is installed correctly in the chassis and defined correctly in the system setup program.
Cache Memory Bad, Do Not Enable Cache Cache memory is not operating. See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
Ch-2 Timer Error System board timer error occurred. See Chapter 7, "Getting Help," of the Reference and Troubleshooting Guide for instructions on obtaining technical assistance.
CMOS Battery State Low

CMOS Checksum Failure

CMOS Display Type Mismatch

CMOS Memory Size Mismatch

CMOS System Options Not Set

CMOS Time and Date Not Set

The system configuration information in the system setup program is incorrect, or the battery charge may be low. Enter the system setup program and verify the system configuration; then restart the system.
Diskette Boot Failure Drive A or B is present but has failed the BIOS POST. Ensure that the drive is installed correctly in the chassis and defined correctly in the system setup program. Check the interface cable at both ends.
DMA Error

DMA 1 Error

DMA 2 Error

Error in the DMA controller on the system board. The keyboard or system board may need to be replaced.
FDD Controller Failure

HDD Controller Failure

BIOS cannot communicate with the diskette drive or hard-disk drive controller. Ensure that the drive is installed correctly in the chassis and defined correctly in the system setup program. Check the interface cable at both ends.
INTR1 Error

INTR2 Error

Interrupt channel on the system board failed the POST. The keyboard or system board may need to be replaced.
Invalid Boot Diskette The operating system cannot be located on drive A or drive C. Enter the system setup program and confirm that drive A or drive C is properly identified.
KB/Interface Error An error occurred with the keyboard connector. The keyboard or system board may need to be replaced.
Keyboard Error nn The BIOS has detected a stuck key represented by scan code nn. Make sure that nothing is resting on the keyboard; if a key appears to be stuck, carefully pry it up. If the problem persists, you may need to replace the keyboard.
No ROM Basic The operating system cannot be located on drive A or drive C. Enter the system setup program and confirm that drive A or drive C is properly identified.

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