How to access tutorials and other how to information
How to get a copy of my invoice
How to extend my warranty
How to access Dell Support on my Windows desktop (U.S. only)
Additional documentation, tools, troubleshooting information, and links to online support resources
Dell Solution Center
On your Windows desktop
Latest drivers for my computer
Answers to technical service and support questions
Online discussions with other users and technical support
Documentation for my computer
Dell Support Website — support.dell.com
The Dell Support website provides several online tools, including:
Solutions — Troubleshooting hints and tips, articles from technicians, and online courses
Community Forum — Online discussion with other Dell customers
Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system
Customer Care — Contact information, order status, warranty, and repair information
Downloads — Drivers, patches, and software updates
Reference — Computer documentation, product specifications, and white papers
How to set up my computer
Setup Diagram
Additional information about setting up my computer
How to troubleshoot and solve problems
How to remove and install parts
Technical specifications
How to contact Dell
Owner's Manual
Tips on using Windows
How to play CDs and DVDs
How to use standby mode and hibernate mode
How to change my display resolution
How to clean my computer
Dell™ Dimension™ Help File
Click the Start button and click Help and Support.
Click User and system guides and click User's guides.
Click Dell™ Dimension™ Help.
How to use Windows
Documentation for my computer
Documentation for devices (such as a modem)
Windows Help and Support Center
Click the Start button and click Help and Support.
Type a word or phrase that describes your problem and click the arrow icon.
Click the topic that describes your problem.
Follow the instructions on the screen.
A diagnostic program for my computer
Drivers for my computer
My computer documentation
My device documentation
ResourceCD
Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers, run the Dell Diagnostics, or access your documentation.
Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical-reference material for experienced users or technicians.
How to reinstall my operating system
Operating System CD
Windows XP is already installed on your computer when shipped from Dell. You can use the CD to reinstall the operating system. After you reinstall your operating system using the Operating System Reinstallation CD, use the ResourceCD to reinstall drivers for the devices that came with your computer.
The product key for your operating system is located on your computer.
Service Tag and Express Service Code
Microsoft® Windows® License Label
Service Tag and Microsoft Windows Label
These labels are located on your computer.
Use the Service Tag to identify your computer when you access Dell Support or when you contact Dell for technical assistance.
Enter the Express Service Code into the automated call-routing system when you contact Dell for technical assistance. Express Service Code service may not be available in some countries.
Use the number on the Windows License Label if you reinstall Windows on your computer.
Printed Documentation
NOTE: You must right-click the link for a portable document format (PDF) file and save the file
to your hard drive. Attempting to open large PDF files through your browser causes your
computer to freeze.
To save PDF files (files with an extension of .pdf) to your hard drive, right-click the document title, click Save Target As in Microsoft® Internet Explorer or Save Link As in Netscape Navigator, and specify a location on your hard drive.
Right-click only the following links:
Dell Dimension XPS Owner's Manual(.pdf)
(5.87 MB) — Provides information on adding upgrades, performing basic troubleshooting procedures, and reinstalling drivers. It also provides technical specifications.
Setup diagram (.pdf) (1.23 MB)— Provides information on how to set up your computer.
Online Documentation
NOTE: PDF files require Adobe™ Acrobat Reader, which can be downloaded from the Adobe
World Wide Web site at www.adobe.com/acrobat/. To view a PDF file, launch Acrobat Reader.
Click File→ Open and select the PDF file.
The Dell Dimension Help file is already loaded on your hard drive when you receive your computer. To open the file:
Click the Start button, and then click Help and Support.
Click User and system guides, and then click User's guides.
Click Dell Dimension Help.
NOTE: Dell Dimension Help files (files with an extension of .chm) require Microsoft Internet
Explorer 4.0 or later.
The Dell Dimension Help file allows you to search for information in multiple ways. You can quickly link to information on the following topics:
Hardware and software features of your computer
The Windows desktop, where you can change your wallpaper and screen saver, create shortcuts, and position icons
Software access, installation, and removal
Basic file management, such as finding, copying, deleting, and renaming files
Tips on using your computer hardware
Downloading the Help File
Right-click the following link to the file: Dell Dimension Help(.chm) (700 KB).
Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape
Navigator, and specify a location on your hard drive.
Viewing the Help File
Click the Start button on the Windows desktop, point to All Programs→ Accessories,
and then click Windows Explorer.
Navigate to the directory in which you saved the Dell Dimension Help file.
