CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your Owner's Manual.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up,
replace the battery. If the battery still does not work properly, contact Dell (see "Contacting Dell" in your Owner's Manual for the correct number to call).
Ensure that Windows® recognizes the drive — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive —
Insert another disk to eliminate the possibility that the original floppy disk is defective.
Insert a bootable floppy disk and reboot the computer.
Ensure that the disk is not full or write-protected — Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, which can render the drive inoperable.
Clean the drive — Use a commercially available cleaning kit.
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — See the Tell Me How help file for instructions on cleaning your CDs. To access help files, see "Finding Help Information."
Close other programs — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
Turn off Standby mode in Windows before writing to a CD-RW disc — For information on power conservation modes, see the Tell Me How help file or search for the keyword standby in Windows Help. To access help files, see "Finding Help Information."
HINT: Because of
different regions
worldwide and different
disc formats, not all DVD
titles work in all DVD
drives.
Test the drive with another DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — See the Tell Me How help file for instructions on cleaning your DVDs. To access help files, see "Finding Help Information."
HINT: Connect the
modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.
Check the telephone line connection — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.
Check the telephone jack — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
Use a different telephone line — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to AllPrograms, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows® —
Click the Start button, and then click Control Panel.
Click Printers and Other Hardware.
Click Phone and Modem Options.
Click the Modems tab.
Click the COM port for your modem.
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Turn off call waiting (catch-phone) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.
Click the Start button, and then click Control Panel.
Click Printers and Other Hardware, and then click Phone and Modem Options.
Click your connection type to highlight it.
Click the Dialing Rules tab, and then click Edit.
Click the To Disable Call Waiting box to place a checkmark in it.
Select the disable code from the drop-down menu (for example, *70).
Click Apply, and then click OK.
Ensure that you are connected to the Internet — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.
Ensure that you have subscribed to an Internet service provider — Contact an Internet service provider to subscribe.
Contact your Internet service provider — Contact your Internet service provider for assistance.
A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
Click the Start button.
Click Control Panel.
Click Add or Remove Programs.
Select the program you want to remove.
Click the Change or Remove Program icon.
See the program documentation for installation instructions.
Insert bootable media — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
Non-system disk error — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.
Not enough memory or resources. Close some programs and try again — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.
Operating system not found — Contact Dell (see "Contacting Dell" in your Owner's Manual for the correct number to call).
The file being copied is too large for the destination drive — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a larger-capacity disk.
a:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
Turn the computer off — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
Check the software documentation — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP operating system environments.
Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
Turn the computer off — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.
Check the software documentation or contact the software manufacturer for troubleshooting information
Back up your files immediately — If your computer has a CD-RW drive installed, see the drive's documentation for instructions.
Ensure that you have not made an error while entering data — See the program documentation to make sure that the values or characters you are entering are valid.
Check for viruses — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Restart the computer — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data.
Check for compatibility —
Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
If necessary, uninstall and then reinstall the program.
Ensure that you properly installed and configured the program — See the software documentation for information. If necessary, uninstall and then reinstall the program.
Go to the Dell Support website — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See "Dell Support Website" in your Owner's Manual for more information about the website. See "Dell Technical Support Policy (U.S. Only)" in your Owner's Manual for a description of the hardware and software support provided by Dell.
Call Dell — If you cannot solve your problem using the Dell Support website or e-mail service, call Dell for technical assistance (see your Owner's Manual). See "Dell Technical Support Policy (U.S. Only)" in your Owner's Manual for a description of the hardware and software support provided by Dell.
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
Your computer locks up, particularly while using a specific device.
A recently added device does not work.
A sound card emits noise or demonstrates other problems.
Unintelligible characters print from the printer.
The mouse pointer does not move or "stutters" when it moves.
Messages appear stating that the computer is not operating at maximum performance.
Errors occur and programs crash for no apparent reason.
Nothing displays on the monitor.
Remove any recently added hardware to see if it resolves the conflict — If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical assistance.
Check your operating system documentation for additional troubleshooting information
If the mouse is functioning, shut down the computer through the Start menu. After the computer shuts down, press the power button to restart the computer.
If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.
Check the keyboard cable —
Ensure that the keyboard cable is firmly connected to the computer.
Shut down the computer, reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.
Ensure that the keyboard cable is firmly connected to the computer.
Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
Remove keyboard extension cables and connect the keyboard directly to the computer.
Test the keyboard — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.
Check the network cable connector — Ensure that the network cable is connected as shown in "Setting Up a Home and Office Network" in your Owner's Manual.
Check the network lights on the back of the computer —
A solid green connection speed light indicates a 10-Mbps connection; a solid orange connection speed light indicates a 100-Mbps connection.
A flashing yellow network activity light indicates that data is actively being transferred on the network.
No light indicates that there is no network communication. Try replacing the network cable.
Restart the computer and try to log on to the network again
Check your network settings — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in your Owner's Manual.
Adjust the Power Properties — Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows® Help. To access help files, see "Finding Help Information."
If the power light is blinking green — The computer is in standby mode. Press the power button, or press a key on the keyboard or move the mouse to resume normal operation.
If the power light is off — The computer is either turned off or is not receiving power.
Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet.
If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the voltage selection switch is set to match the AC power at your location (see the safety instructions in your Owner's Manual).
Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.
Swap the computer and monitor power cables to determine if the power cable is defective.
Ensure that the microprocessor power cable is securely connected to the system board.
Ensure that the power supply cables are securely connected to the system board.
Ensure that the front-panel I/O cable is securely connected to the system board.
If the problem persists, contact Dell (see "Contacting Dell" in your Owner's Manual for the correct number to call).
Eliminate interference — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:
Power extension cables
Keyboard and mouse extension cables
Too many devices on a power strip
Multiple power strips connected to the same electrical outlet
HINT: Dell does not
cover the printer's
warranty. If you need
technical assistance for
your printer, call the
printer's manufacturer.
See the printer
documentation for the
correct phone number.
Check the printer documentation — See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on — See the printer documentation for power button information.
Verify the printer cable connections —
See the printer documentation for cable connection information.
Ensure that the printer cables are securely connected to the printer and the computer (see "Connecting a Printer" in your Owner's Manual).
Test the electrical outlet —
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows® —
Click the Start button.
Click Control Panel.
Click Printers and Other Hardware.
Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver — See the printer documentation for instructions.
HINT: Dell does not
cover the scanner's
warranty. If you need
technical assistance for
your scanner, call the
scanner's manufacturer.
See the scanner
documentation for the
correct phone number.
Check the scanner documentation — See the scanner documentation for setup and troubleshooting information.
Unlock the scanner — Ensure that your scanner is unlocked if it has a locking tab or button.
Restart the computer and try the scanner again
Check the cable connections —
If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.
Ensure that the scanner cable is firmly connected to the computer and to the scanner.
Verify that the scanner is recognized by Microsoft® Windows® —
Click the Start button.
Click Control Panel.
Click Printers and Other Hardware.
Click Scanners and Cameras.
If your scanner is listed, Windows recognizes the scanner.
Reinstall the scanner driver — See the scanner documentation for instructions.
HINT: The volume
control in some MP3
players overrides the
Windows® volume
setting. If you have been
listening to MP3 songs,
ensure that you did not
turn the player volume
down or off.
Check the speaker cable connections — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
Ensure that the subwoofer and the speakers are turned on — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector.
Enable digital mode — Your speakers do not work if the CD or DVD drive is not operating in digital mode. To enable digital mode:
Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
Click Sounds and Audio Devices.
Click the Hardware tab.
Double-click the name of your CD drive.
Click the Properties tab.
Check the Enable digital CD audio for this CD-ROM device box.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Run the speaker diagnostics — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.
Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the
headphone connector.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:
Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
Click Sounds and Audio Devices.
Click the Hardware tab.
Double-click the name of your CD drive.
Click the Properties tab.
Uncheck the Enable digital CD audio for this CD-ROM device box.
HINT: See the monitor
documentation for
troubleshooting
procedures.
Check the monitor power light — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
Check the monitor cable connection — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) Ensure that the video cable is connected as shown on the setup diagram for your computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Swap the power cables — Swap the computer and monitor power cables to determine if the power cable is defective.
Test the video extension cable (if used) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.
Test another monitor — If another monitor is available, connect it to the computer.
Check the monitor settings — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
Move the subwoofer away from the monitor — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
Move the monitor away from external power sources — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.
Rotate the monitor to face a different direction — Eliminate sunlight glare, which can cause poor picture quality.
Adjust the Windows® display settings —
Click the Start button, and then click Control Panel.
Click Appearance and Themes.
Click Display, and then click the Settings tab.
Try different settings for Screen resolution and Color quality.
Restore the recommended settings — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see "Finding Help Information."
